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The concept of network etiquette came to us from English - network etiquette. The expression is often shortened there to netiquette. In RuNet, the term “network” is not yet widespread. To make online communication enjoyable and negotiations successful, you should take into account some principles, just like in real life. Netiquette is a set of rules for communicating online, conducting correspondence, mailing lists, exchanging opinions, knowledge, experience, etc.

About the rules

The rules of netiquette are not much different from the rules in real life. Be polite, listen (read) carefully to your interlocutor, respect his opinion, do not slander or be rude.

Be clear, concise and on topic. Do not get into arguments, do not use swear words, try not to make mistakes in the texts of your messages.

But virtual communication has its own characteristics, so there are some special points and terms. Let's look at each in more detail.

Offtopic

This term means any message that goes beyond the designated topic. That is, if in some thread there is a discussion of injection engines, there is no need to try to express your opinion there about the latest football match and a dress from the new collection.

Offtopic topics are not approved by moderators, and you may be prohibited from leaving messages (ban, ban). In some topics, unacceptable statements (offtopics) are immediately clearly stated in order to predict the development of the discussion and not let it go beyond the necessary boundaries.

Flood

Network communication etiquette prescribes not to spread flood for the good reputation of the user on the Internet. After all, no one likes noise, and “flooders” make noise, leaving a lot of meaningless comments like “Cool!”, “Tough!”, “High!”, trying to attract attention to themselves. Mark what you really found interesting. Let it be a meaningful phrase that expresses your opinion, and not “Chic!” Otherwise, you will be banned.

Emoticons

These are funny images for additional emotional coloring of the text, of which there are now a lot on the Internet. Every decent site or forum provides users with its own set of emoticons, static or animated. Despite their popularity, they must be used very carefully. One or two images per message is enough. A large number will make the text difficult to read or even deprive it of its semantic meaning.

Trolling

This term also came to us from the English language, where it means fishing with a lure.

In online communication, trolling is writing rude, contradictory, provocative messages in order to quarrel, offend, and anger the participants in the discussion.

The person who leaves such remarks, the troll, most often acts hidden and solely for his own pleasure. It is not the result that is important to him, but the process - the correspondence itself, the reaction of people to his statements.

Moderators are doing their best to combat this phenomenon, because a confident and active troll can scare away visitors.

The basic rule of netiquette is politeness. Try to always adhere to it, even if you find yourself in an unpleasant situation (conversation), get out of it first, and do not give in to provocations. Don't let them troll you.

Literacy and abbreviations

Try to write correctly. Check the finished text carefully. Now there are enough programs and resources that will help you online - politeness in real life. Yes, there are already enough words on the Internet that are misspelled, but are perceived as correctly written - this is a kind of online slang, but it should not be abused.

In addition to slang words, netiquette also allows:

• IMHO - my humble opinion.
• LOL - my laugh out loud.
• BTW - by the way.
• AFAIK - as far as I know.
• WBR - my best wishes.
• AKA - known as.
• WTF is a dirty word.

Netiquette: Email

Correspondence, especially business correspondence, is a separate block in the list of rules for online communication. How to compose a competent, pleasant letter for the interlocutor, which he will most likely read and then be willing to respond to? And write it in such a way that his answer meets your expectations?

1. First, introduce yourself. Abstract, general contact information is enough for pleasant communication. Indicate your real name, and the correspondence will work out. Users are very wary of anonymous letters, often sending them to spam without even reading them.
2. Secondly, indicate the subject of the letter. It should reflect the content of the message, be bright, succinct, concise, and arouse interest and desire to read the letter. For example, “Do you dream of relaxing? There’s something waiting for you, or even better, individually - “Sergey Vasilyevich, a vacation especially for you!”
3. Thirdly, think carefully about the content. Check the text for errors. Write briefly and to the point, don't throw too much water around. If the message is long, it may not be read. Divide the message into meaningful paragraphs; key points can be highlighted in capital letters, but no more than two or three words.
4. Fourthly, the design should be delicate. Most correspondence programs support a lot of fonts, colors, and pictures, but this does not mean that everything must be used. Such a bright letter may cause irritation to the interlocutor or may not be displayed correctly at all. A pair or color is enough.
5. Fifth, be moderate in your citations. When there is active correspondence, netiquette advises not to erase all previous messages when replying, but also not to forward the entire thread. The best option is to leave the original text and several subsequent ones, so that the main meaning of the conversation is clear.
6. Sixthly, a laconic signature. Netiquette rules state that the optimal length for a signature is four lines. Usually they write your name and contact information there. Do not confuse a signature and a business card; there is no need to insert pictures, tables and diagrams here. From the signature, the reader should find out who wrote to him and how this person (you), if desired, can be contacted.

Newsletters

What is netiquette? Rules for online communication. What are newsletters? Mass communication. So, even if you are sending a message to many and possibly complete strangers, you will have to follow some rules.

If you don't care whether those you send emails need your information, it's spam. The concept is very negative online. For some time now it has even been persecuted by law. It’s better to gather an official circle of subscribers to be sure that your letter will not be thrown into spam, that they are waiting for it.

When you compose a letter for a certain circle of people, always fill in the subject line of the letter; the mailing should be thematic.

Register additional addresses in the subject “blind carbon copy” (BCC). It is not very pleasant for any person to be one of tens, hundreds, thousands... He appreciates individual attention. You also don’t need to show the addresses of your subscribers.

Don't respond to spam emails yourself. If they bother you, install a filter or contact your provider for help.

If you are sending information, copy the text directly and paste it into a new letter. Avoid multiplying ">" signs, which automatically appear during transmission and make the text unreadable.

Do not send heavy files and archives to your interlocutors without asking permission. Many have restrictions on the weight of incoming letters, and then your message will not reach the recipient, and the correspondence may be interrupted. Unsolicited archives also cause suspicion and rejection. Especially if they are self-extracting (.exe).

For personal comfort, install a filter on and do not unpack archives from strangers, they may contain viruses.

Netiquette

By communicating online, you create your own image. Your interlocutors know you solely by your virtual statements and actions. But behind any car sits a person who, perhaps, will be a good acquaintance, a good friend in real life. Don't neglect the rules of netiquette. Be polite, do not throw out negative emotions on the audience.

Try to write correctly yourself, but don’t pay attention, especially don’t point out mistakes to others. If there are a lot of them and they are repeated regularly, write the person a personal letter with wishes and advice, but do not insist or ridicule - we all make mistakes sometimes.

Very delicately introduce humor, irony, and sarcasm into your messages. They may not be accepted or offend the interlocutor. When developing correspondence, start with very popular or already established phrases and expressions to understand the level of perception of the interlocutor.

Don't be arrogant. Even if you are a great expert in some field, give polite and detailed answers to beginners, explain the terms and principles, because you yourself once started.

The Internet has long been firmly established in our lives. There we are happy to meet new people, get the necessary information, correspond via email, use communication on various social networks and discuss something in chat rooms. Since online communication is an option for communicating with people in general, it is necessary to follow simple rules of Internet etiquette, politeness and tact. For this purpose, netiquette (netiquette) was invented.

To begin with, it must be said that the rules of communication between people in cyberspace differ little from the rules of etiquette in real life. The desire to be pleasant should also extend to communication in the virtual space.

1. Remember that there are real living people online with their own character, habits, feelings and emotions. Always be polite and remember to respond to questions asked and emails received if required.

2. Since communication occurs from computer to computer, you are deprived of the opportunity to change the tone of your statement, or additionally use facial expressions and gestures.

• For these purposes, special signs were invented - the so-called “emoticons”. They can replace the emotional expression of smile, sadness, irony, etc. However, use them carefully and with a sense of proportion.
• Never use profanity - this is bad manners, that is, an unacceptable form of expression for a well-mannered person.

• Therefore, do not be rude to your interlocutor, do not use offensive words, do not formulate sentences that resemble a condescending tone.

4. And of course, intrusion into someone else's private correspondence is considered a sign of bad taste.

• Don't look for opportunities to look into someone else's mail or read other people's messages. And even more so, do not spread “spied” information.

5. Moreover, the real life of people is subject to various legal laws: we are afraid of being caught and punished for any illegal actions.

• Although it is much more difficult to detect and catch a criminal online, such rules of behavior, subject to the law, should be your guide. Therefore, do not call for national or religious hatred, do not promote prohibited extremist or sectarian views, and do not describe methods and methods of organizing criminal activities. Well, in general, you understand...

And don’t forget the simple truth, known to everyone since childhood: treat people the way you want them to treat you. Always put yourself in the shoes of your interlocutor. Carefully re-read the letters and messages you write: think about whether you like their content, and just remember, etiquette on the Internet is no different from the etiquette of an adequate person in everyday life!
I wish you a pleasant networking...

The main rule of “Setiket” is the same as in any other etiquette: behave in such a way that you are easy to understand, do not create problems for others and do not interfere with normal dialogue, even if it is conducted via e-mail. Always behave in such a way as not to offend the person with whom you are corresponding online.

In his article “50 Rules of Practice for Business Network Etiquette,” Chuck Martin, President of the American consulting company The Digital Estate Group, writes: “Netiquette (network etiquette) means a set of rules of behavior and behavior adopted when using computer networks ( see Appendix 2) Compliance with these rules is especially important due to the electronic environment it is impossible to separate the position of the business and the client. "The Rules of Business Network" emerged as a guide for establishing and maintaining healthy and happy relationships between a business and its customers."

Instilled Internet etiquette

With the development of technology and communications, there are more users on the Internet who are neither government officials nor servants of science. Many of them used the Internet for exactly the purposes for which it was created - searching for information and making contacts. Gradually, the Internet has turned into a form of entertainment, while remaining primarily a source of information.

With the development of the international electronic money system, many companies have put forward and implemented the concept of selling goods via the Internet. Now any of us can order goods without leaving home.

In turn, the availability of e-mail for Internet users has made it possible to evaluate its advantages compared to traditional types of mail. A sent letter may end up on the other side of the globe in an unusually short time.

But, at the same time, there is a need to define rules of etiquette on the Internet - norms of behavior, both for users and for those who serve them. Over time, such rules developed, and even took shape in the “commandments” of cultural communication on the Internet:

1. Be mindful of who you are communicating with! Do not forget that through the Internet and computer you are connected with a living person, and often with many people at the same time. Don’t let yourself be fooled by the atmosphere of anonymity and permissiveness. When composing an email, imagine that you are saying all this to the person directly in the face - try not to be ashamed of your words.

2. When communicating online, follow the same rules of interpersonal communication that you follow in real life.

3. Remember that you are in cyberspace! Its boundaries are much wider than the boundaries of the human society we are accustomed to, and different parts of it may have their own laws. Therefore, when faced with a new type of communication on the Internet, study and recognize their priority. Every newsgroup, forum, or even IRC channel has its own, local rules. Check them out before you send your first message!

4. Be careful with the time and opinions of other people! Ask for help only when it is really necessary, and in this case you can always count on the support of your colleagues. Do not harass other users over trifles, otherwise, in the end, they will simply stop communicating with you. Remember that network time is not only limited, but for many it is also quite expensive! And in addition to your problems, your interlocutors may also have their own.

5. Try to look decent in the eyes of your interlocutors! Do not save your time on conventions such as rules of good manners. When communicating, call your interlocutor “you”.

6. Do not neglect the advice of experts and share your knowledge with others! Be grateful to those who spend their time answering your questions. But even if you receive a letter with a question from another user, do not rush to trash this message, no matter how ridiculous and naive it may seem.

7. Restrain passions. Etiquette does not prohibit entering into discussions, but do not stoop to swearing and swearing, even if your counterpart deliberately provokes you to do so.

8. Respect not only your own, but also other people's privacy. If for some reason you want to remain anonymous on the Internet, recognize these rights as your interlocutor. Moreover, he has the right to anonymity and privacy, even if you speak “with an open visor.”

9. Do not publish information from private letters without the consent of their senders, do not penetrate other people's mailboxes and computers!

10. Do not send your letters simultaneously to hundreds of addresses - people hate spammers (those who clog the Internet with advertising, unsolicited mass mailings)!

11. After you write a letter, re-read it and, just in case, turn on a spell checker.

12. Be tolerant of the shortcomings of the people around you! Regardless of whether your interlocutors follow the rules of netiquette, follow them yourself! Finally, very politely recommend that your interlocutor familiarize himself with these rules.

In essence, these rules of etiquette for the Internet are no different from generally accepted norms of behavior, only they make some additions due to the peculiarities of virtual communication. But, in any case, you should remember the main right - you need to treat other people the way you would like them to treat you.