Iphone does not go to the app store. Double tap or why Face ID doesn't work with Apple Pay and App Store

In this article we will look at the reasons why your iPhone/iPad/MacBook does not log into the AppStore and why the AppStore does not work in principle. Advice is also given on what to do to solve the problem.

The AppStore usually works without failures, but sometimes users experience that the application store becomes inaccessible. The problem may be on Apple side: There are known cases when the AppStore simply broke down, ceasing to function all over the world. Such situations occur extremely rarely, and users learn about them quickly enough from social networks. Much more often the cause of the problem is incorrect work the device itself.

When the iPhone/iPad does not log into the AppStore

If your iPhone won't log into the AppStore, try signing out of your Apple ID and then signing in again. If you have problems launching the store on your iPad, try similar actions:

Immediately after logging out, click “Sign in” and enter your Apple ID login information. If this does not help, make sure that the AppStore item is checked in the same section. Sometimes it disappears after the next system update, as a result of which the store stops starting.

Another reason why the app store is not working could be incorrect settings time, date and region.

Open settings, “General” section.
Go to the “Date and Time” subsection.
Turn on automatic detection settings or set them manually.

Pay attention to your Internet connection settings. If used mobile traffic, make sure that your data package has not expired. At using Wi-Fi Make sure the connection is established correctly. To eliminate connection problems, run on mobile device browser.

Sometimes users encounter that after iOS updates their AppStore icon itself disappears. To get it back:

After completing these steps on iPhone screen or iPad the missing icon will appear, and the store itself will open without any problems.

If AppStore doesn't work on MacBook

On a MacBook, you may also have difficulty launching the AppStore after updating the system. The most common cause of the problem is that the program cannot connect to Apple servers. To troubleshoot:

In some cases, the program is removed after the update. To restore it, you need to download the software update package for Mac OS X 10.6.6 (Combo) to your computer. But first you need to make sure that the program really does not exist: sometimes only the icon disappears.

Open Finder.
From the Transitions menu, select Programs.
See if AppStore is in the list of programs.

If on the list installed applications there is no AppStore, then proceed to download and install the update, after which the problem with launching the store will be eliminated.

Restarting the AppStore

If the AppStore starts but does not work on your mobile device, try updating it. Essentially, the application is a browser, but it does not have a separate “Update” button. Therefore, you have to use a little trick: press the button on the bottom panel 10 times.

Check your settings and network connections to try to fix the problem on iPhone device, iPad, iPod touch, Apple TV or Mac or PC.

When you try to open the iTunes Store, iBooks Store, or App Store, you may receive the message "Connection to iTunes Store" or. Additionally, downloading content from the iTunes Store App Store or iBooks Store may not run at all or may stop unexpectedly.

If a separate problem arises in which iTunes program does not recognize the iPhone, iPad or iPod touch, connected to a computer using USB cable, cm. .

If the iTunes Store, App Store, or iBooks Store loads as expected, but you can't sign in, you can.

Availability and store features may vary by country or region.

Checking the connection

Make sure your device is connected to the Internet. Try opening a website in your browser. If the site does not open, try the same on another device connected to the same network. If other devices can't access the Internet, turn your Wi-Fi router off and on again to reset it. If you still can't connect to your Wi-Fi network, contact your Internet service provider for further assistance.

Checking the System Status

On a Mac or PC

Follow the instructions for your computer.

On a Mac

By default, the built-in software firewall in macOS automatically allows Apple-signed programs to accept incoming connections. If the firewall settings for programs have been changed, this may be required. If the problem persists, reset the accepted certificate cache:

Click on the desktop to go to the Finder.
From the menu at the top of the screen, choose Go > Go to Folder.
In the input field, enter /var/db/crls/ .
Click the "Go" button.
Drag the crlcache.db and ocspcache.db files to the Trash.
If prompted, enter the administrator password.
Restart your computer, then try connecting to the iTunes Store, iBooks Store, or App Store.

On an Apple TV device

If you can't connect to the iTunes Store, App Store, or video streaming services, make sure you have an active network connection in Settings > Network. Cm. .

Other messages when connected

The steps in this article may also help you troubleshoot the following error messages.

Any citizen who owns an expensive flagship from Apple, let it be an iPhone or any gadget may encounter such a problem - “It will be impossible to enter the official application store (App Store). As they say as a joke: everyone has a 50 to 50 percent chance of stumbling upon such a disaster. This means that the problem can happen to any user, regardless of the device used, and regardless of any social or other characteristics.

If such an error occurs on an Apple mobile device, there is no need to panic, much less do hard reset(deleting all settings and personal data on the mobile phone), because it is enough to solve this problem differently. The error may appear differently on each Apple device. However, in ninety percent of cases, users report messages related to this problem such as “App Store connection failed,” “unable to connect to app store,” and so on.

Why can't I connect to the iTunes store?

Usually this problem appears after a person wants to install some kind of program update on his smartphone or, in general, download a completely different application (game), and he gets a kind of error due to problems that could have been noticed many times before by himself users.

Here is a list of sample problems that may prevent you from connecting to the iTunes store:

The date and time were set incorrectly on the smartphone. It may be that the connection to the correct time zone is missing.
The serial number of the Apple device could be hidden, and because of this, the error actually pops up - “cannot connect to the iTunes store.” However, dealing with this problem is quite simple: first go to the “Settings” section, select “About device” and make sure that the values we need are there.
The third problem, due to which an information error can pop up, is usually called “Lack of a normal Internet connection.” Apple developers have repeatedly repeated: “For the normal functioning of the App Store, it is necessary high quality internet" Therefore, if there are problems with the Wi-Fi network at home, there is a chance that this error will pop up repeatedly.
Expired (invalid) root certificates, stored on the device can also become a problem due to which an informative message will appear - iTunes could not connect to the iTunes store. This case can be treated simply. It is necessary to delete two files from the certificates folder, namely “ocspcache.db”, “crlcache.db”. Next, you need to reboot your device and try logging into the App Store again.

Initial steps to take when the “App Store connection failed” error occurs.

Before following the suggested recommendations or seeking help from specialists, you must carefully examine the router (modem) you have at home. If your Internet connection is working properly, you can try logging into your Apple ID in a new way on your mobile device, then restart your phone later and check the functionality of the App Store servers. There are times when the simple procedure of “Log out of your account” and re-enter the necessary data helped solve this problem and you didn’t have to spend a lot of time fixing the existing problem.

Conclusion

Perhaps, this has covered all the ways to solve the problem of connection failure to the App Store. If a message appears, then you shouldn’t start worrying, just pull yourself together and try to log in Apple account ID in a new way, restart your mobile phone, try updating the software (operating version iOS systems) and see if the existing problem is solved. At times, excessive actions taken by a person can cause more harm than good. There is no need to immediately do a Hard Reset, even if you have a saved copy of your personal data and applications, because restoring this copy may also cause some problems. It's better to start small and watch the results.

Wi-Fi connections never cease to surprise us with new types of malfunctions. In today's brief excursion we will consider the problem "". Most likely, you encountered it when you tried to connect a friend’s laptop to the network or after the connection to the device was interrupted. There is nothing wrong with this, you just need to adjust the network parameters and it will start.

Why can't I connect to a Wi-Fi network?

Windows was unable to connect to the network via various reasons, usually the problem is a failure of the Wi-Fi router itself, probably the automatic settings have gone wrong or there is a problem in Windows. Most often, the point is to change the network password or change the encryption type, perhaps even without your participation. There's enough anyway effective remedy to solve this problem, you just need to reconnect to the network, like a new device.

Before “sorting out” the system, you should try to restart the device, which helps in most cases. Sometimes you have to repeat the procedure two or three times. Then run:

Click on the icon in the Wi-Fi connection tray (inactive, of course);
Expand the full list of settings by clicking on “Network settings”;

Click the “Manage Settings” link again Wi-Fi networks»;

Select the network with the problematic connection and click on “Forget”;

Reconnect to the network.

Most often, the problem goes away at this stage, but only if the cause is superficial and is not related to a failure in the router parameters, otherwise diagnostics should be continued.

In some cases, a scan is launched that identifies network requirements, the password window does not even appear, and the scan takes forever. We'll have to do it full reboot devices.

If it still says “Could not connect to the network,” we continue to eliminate the parameters that were changed and block the connection using drivers. This is what follows:

Click on Start and right-click on “Computer”, then “Properties”;
Select “Device Manager”;
Expand the “Network adapters” list;
RMB on the required item and “Delete”;

This is how it would seem that a laptop (netbook, etc.) works with a Wi-Fi network and no questions asked. And one day you turn it on and an error appears: “Windows was unable to connect to Wi-Fi...”. What to do?

This is exactly what happened with my home laptop. In this article I want to tell you how you can eliminate this error (besides, as practice shows, this error quite common).

The most common reasons:

1. Lack of drivers.

2. The router settings are lost (or changed).

3. Antivirus programs and firewalls.

4. Conflict between programs and drivers.

And now about how to eliminate them.

Resolving the error "Windows could not connect to the Wi-Fi network"

1) Setting up Windows OS (using Windows 7 as an example, similar in Windows 8).

If you still receive an error stating that it is not possible to connect to the network (as in the picture below), click on the " troubleshooting"(I know that many are very skeptical about her (I was the same way until she helped restore the network a couple of times)).

If the diagnostics did not help, go to " Network and Sharing Center" (to enter this section, just right-click on the network icon next to the clock).

Now we simply delete our wireless network, which Windows cannot connect to (by the way, you will have your own network name, in my case it is “Autoto”).

We try again to connect to the Wi-Fi network that we deleted in the previous step.

In my Windows case I was able to connect to the network, and without any questions. The reason turned out to be trivial: one “comrade” changed the password in the router settings, and in Windows, in the network connection settings, the old password was saved...

2) Setting up a Wi-Fi network in the router

After checking your wireless connection settings in Windows, the second thing you need to do is check your router settings. In 50% of cases, they are to blame: either they went wrong (which could happen, for example, during a power outage), or someone changed them...

Because If you were unable to access the Wi-Fi network from your laptop, then you need to set up the Wi-Fi connection from a computer that is connected to the router using a cable (twisted pair).

In order not to repeat myself, here is a good article about. If you can’t log in, I recommend checking out this:

In the router settings We are interested in the “Wireless” section (if in Russian, then setting up Wi-Fi parameters).

For example, in TP-link routers this section looks something like this:

Setting up a TP-link router.

By the way, in some cases you may need to reset your router(s). On its body there is special button for this. Press it and hold it for 10-15 seconds.

Task: change the password and try to set up a wireless connection in Windows (see point 1 of this article).

3) Update drivers

The lack of drivers (as well as the installation of drivers that are not suitable for the equipment) can cause much more serious mistakes and crashes. Therefore, after checking the router settings and network connection in Windows, you need to check the drivers for the network adapter.

How to do it?

4) Setting up startup and disabling antiviruses

Antiviruses and firewalls (if certain settings) can block all network connections, supposedly protecting you from dangerous threats. Therefore, the easiest option is to simply disable them or delete them during setup.

Regarding startup: during setup, it is also advisable to remove all programs that automatically load with Windows. To do this, press the key combination "Win + R" (valid in Windows 7/8).

Very often, when connecting to a wireless network, users encounter various errors. Probably the most common is that Windows was unable to connect to the WiFi network. What is this error and how can I fix it? This is what we will talk about.

But before moving on to connection problems and their solutions, first a few words about how a wireless network works. The fact is that WiFi routers are usually used to create private groups. It is to them that the computer is subsequently connected. This means that first of all, if you encounter any connection problems, you need to check your access point (router).

There are more than enough reasons for such an error to appear. It is simply impossible to consider each of them. Therefore, let's look at the most common problems with connecting to a WiFi network and their solutions. So, if the computer sees the network, but cannot connect to it, then you should check the following parameters:

Checking for correct insertion.
Router settings.
Checking drivers.
Settings wireless connection on Windows.
Firewall and antivirus program settings.

There may also be conflicts between programs and drivers, and even malfunctions of the wireless adapter. Let's go in order.

Checking the network key

Very often the reason for a connection error is a password mismatch. This means that you simply made a mistake when entering the key. Therefore, first of all, you should check that the code is written correctly. Try connecting to the network again, but carefully check your keyboard layout and whether Capslock is enabled.

How to find out the password for your WiFi in the router settings: Video

Setting up the router

If you are still sure that the entered key is correct, then you should check the router settings. To do this, connect to it using a cable. Next, open your favorite browser and address bar register the router IP. It is indicated on the bottom panel of the device, as well as in the instructions (if available).

How to easily find out the IP address of a WiFi router: Video

Now we will need to enter a password and login. Initially, this is admin, admin, respectively. If you have already changed this data, then enter your values. After that, go to the settings menu. Everything is simple here. We are interested in setting up a wireless network (Wi-Fi). Find the Security Settings. You need to find the network key in the security settings. If necessary, you can change it.

Next, you should check the MAC address filter. It is possible that you, or someone else who has access to the router (it is possible), entered your computer into the filter by MAC address. Because of this, even with correct password you will not be able to connect to WiFi networks.

To check this, you need to go to the “MAC-Filtering” item in the wireless network settings and check if there are any devices there. You don't need to find out the MAC address of your computer; you just need to remove all devices on it from the list.

How to set up a MAC filter in a router: Video

It is also recommended to reboot the router, as they may malfunction. This applies to absolutely all models, from budget to the most expensive. If you have done all the above steps, and Windows still cannot connect to the WiFi network, then go to the operating system settings.

Checking drivers

Articles on the topic
First of all, it is necessary. The fact is that any version of Windows needs hardware software, since for the operation of a particular module it is necessary special program. The operation of the equipment (in our case, the wireless module) also depends on its correct operation.

So, you can check this in the task manager. You can open this service in any version of Windows through the properties of my computer. Find “My Computer” on the desktop or in the start menu, click on it right click mouse and select “Properties”. In the window that appears, in the left menu we find “Device Manager”. Now we need to find the branch called “Network Adapters” and open it.

If there is no such branch, then this indicates that there are no drivers for network cards. In this case, they need to be installed. But if you can turn on the WiFi module, and the computer sees available networks, but cannot connect to them, then the drivers must be installed. The only question is whether they work correctly. So, open the network adapters branch. It must contain at least two devices:

Network adapter.
Wireless Network Adapter.

In addition, there may be Bluetooth devices and other network modules. If the adapter wireless communication is highlighted with an exclamation mark, this means that the drivers are not working correctly. There may also be other problems. You can find out the error by right-clicking on the module and selecting “Properties”.

In the window that appears, in the “General” tab (usually the first one that opens), you will find the “Device Status” item. The error and its number will be indicated here (if the device is not working correctly). Knowing the error, you can find a way to fix it. As a rule, reinstalling the driver solves all problems.

Reinstalling the driver is extremely simple. It is available on the disk that came with the laptop. But even if there is no such disk, you can download them from the official website of the laptop manufacturer. After downloading and installing, check their software as above and try to connect to your network.

How to reinstall the WiFi driver: Video

Setting up a wireless connection in the Windows Management Console

First of all, we need to open the network control center and shared access. It is this tool that allows you to manage all network connections, including wireless ones. There are several ways to do this, but we will look at the simplest one.

Find the network icon in the tray (lower right corner), right-click on it and select “Network and Sharing Center”. In the window that appears, we are primarily interested in the “Change adapter settings” item. Now we are in a service that allows you to manage connections. Find the “Wireless Network” shortcut. Right-click on it and select “Properties”.

In the window that appears, in the “Network” tab, you need to find Internet Protocol version 4 TCPIPv4. Select it and click “Properties”. In the menu that appears, you need to check the “Obtain an IP address automatically” checkbox. A little lower it is also worth setting a marker on automatic receipt data. Click “Ok”, close the window and try to connect to the network.

If Windows still cannot connect to the network, then return to the control center and select “Manage wireless networks”. We find it in the list the desired network and click “Adapter Properties”. Next, we check the TCPIPv4 protocol, as described above. We try to connect again.

If the problem is not solved, go to the "Management" menu wireless networks", find and delete the desired network. Don't worry, Windows will still find it. This is necessary to reset all connection parameters.

System diagnostics

If you have completed all of the above steps, and the system still gives an error and Windows is unable to connect to the WiFi network, then you need to run diagnostics. There are several ways to enable it. It is worth noting that if any errors occur, as a rule, the system itself offers diagnostics. But if this did not happen, then the most quick way To launch it, right-click on the network icon in the tray and select “Diagnostics problems”.

After this, the system will automatically begin searching for and eliminating errors. All you have to do is follow the prompts on the screen. It should be noted that such diagnostics can be performed several times in a row, since Windows does not always find and fix the error the first time.

We looked at the most common errors that you can fix yourself. However, more serious errors also occur that require individual approach. All records of problems and failures are contained in the Windows log. If necessary, you can look at it and find out the error code associated with the wireless connection. This will help you find a solution faster.

How to view the Windows event log

This log is located in one place on all operating systems. In order to open it, you need to find the “My Computer” shortcut. It can be on the desktop, in the start menu, or in the file manager. Right-click on it and select “Manage”.

In the window that appears, in the left menu we find “Event Viewer”. Open it and find the folder “ Windows logs" Let's open it. Now we find the “System” item. This is the required journal. Let's open it. When opening, you will need to wait a little, since the system has great amount records that take some time to scan.

In this log, warnings are marked with yellow triangles with exclamation marks inside, and errors - in red circles. Now all that remains is to simply find the error related to Internet connection or local networks in the list and open it by double-clicking with the left mouse button. In the window that appears, you will see all the information about the error, as well as its code, which can be used to find a solution to the problem on the Internet.

What to do if Wi-Fi is connected but there is still no Internet: Video

Check your settings and network connections to try to fix the problem on your iPhone, iPad, iPod touch, Apple TV, or Mac computer or PC. When I try to open the iTunes Store, iBooks...

Check your settings and network connections to try to resolve the problem on your iPhone, iPad, iPod touch, Apple TV, or Mac or PC. When I try to open the iTunes Store, iBooks...

Most users modern models Iphohe are absolutely convinced of the exclusivity of their devices. There is an opinion that Apple gadgets are the most modern, progressive, devices with enormous functionality, the operation of which is not characterized by failures and many standard malfunctions of most similar phones. However, in fact Cell phones himself famous brand are also unreliable, like most of their analogues, differing favorably from them only due to a set of unique functions, stylish design and extraordinary functionality. By the way, the last advantage is not always the case. Everyone knows about the controversial reputation of the iTunes service and the problems that arise when working with this application, forcing owners to take the phone to. Similar difficulties are also characteristic of the AppStore, which many users of the fashionable device constantly complain about. In this regard, we will look at ways to eliminate the most common problem with this application, providing as much information as possible on this topic.

So, the first thing you should start with if you can’t log into the AppStore is to go to your phone’s settings and check the appropriate box on the tab dedicated to the service. This will help users who updated the device system get into the store. It happens that the user cannot download updates, and the system simply freezes, which is why the device owner either disables the service or gives up trying to start the download process. In this case, you should just wait a few minutes while loading - it is quite possible full recovery systems.

Another way to eliminate annoying problem on iPhone is the phone's firmware, with preliminary saving current version on the computer. Also, you should not ignore the method that involves logging out of your account and then rebooting it. By the way, many owners Apple devices They note that over time the problem resolves itself, that is, it simply disappears. The only reasonable explanation for this could be the fact that the application malfunction is in no way related to the phone, but may well be caused by reasons beyond its control.

In the end, if all your manipulations are unsuccessful, take it to service center you still have to, at a minimum, to make sure that the problem is not in the device itself.

Articles and Lifehacks

Unfortunately, problems with store operations are not uncommon. In particular, many owners of Apple smartphones and tablets complain that App Store won't open. What ways to solve this problem are there? Here are some valuable recommendations.

Why the App Store doesn't open and what to do

It is quite possible that there are problems in the operation of the Apple store– for example, if the user sees an error when launching the corresponding application, but this does not always happen. Unfortunately, official confirmation that the situation is temporary cannot always be found on the company’s website. However, it is worth trying to re-enter the store later.

Often the problem may be related to the device. To begin with, you should try the simplest thing: exit account, reboot your smartphone or tablet for a while and log in to your account again. To do this, open the device settings, go to the menu responsible for the iTunes Store and App Store, click on “Apple ID”, and then click “Exit”. After the reboot, enter the password and try to log in again. Often these simplest manipulations are enough to get the store up and running again.

If they don't help, you should try resetting network settings. Even more in a radical way is to reset the settings of the device itself - however, it is worth taking care backup to then restore everything important information contained on the gadget. It also happens that updating the firmware helps.

If the App Store does not open, the device owner can always turn to specialists for help - for example, the service technical support or your nearest service center.