The signal on the satellite has disappeared, what should I do? Telecard - what to do when channels are not shown

The most common malfunctions that occur when viewing satellite television Tricolor TV or NTV+ and how to deal with them yourself, as well as approximate prices for repairs and Maintenance satellite equipment in Shchelkovsky, Pushkinsky, Noginsky and Mytishchi districts of the Moscow region.

1. No signal.

First of all, you need to make sure that the video signal from the receiver is output to the TV, and that the receiver itself is turned on. When you press the "menu" button on the receiver's remote control, the "Main Menu" of the satellite receiver should appear on the TV screen. This will guarantee that you did not accidentally switch the TV to some other video input and the receiver is working, and the message about no signal is a message from the receiver.

Approximately once a quarter, satellite television providers carry out planned preventative work transmitting equipment, with broadcast recording. Most often, these works are carried out before 10 a.m., occasionally until 2 p.m. Always, a few days before the preventive maintenance, on the Infoconal of Tricolor TV, as well as NTV+, a warning about upcoming work is constantly repeated, but who is watching it...

The signal may disappear for one of several reasons:

1.1 The satellite dish (dish) has curled slightly to the side.

A displacement of 1 cm is enough and there is no signal. It is strongly not recommended to twist the antenna; in 99% of cases, after trying to tune a satellite dish to a satellite on your own, you will have to call a professional installer, even if the problem was a short-term interruption in the provider’s broadcasting. If something falls on the plate from above and it has visible damage, then it must be replaced. Changing Geometry satellite dish Tricolor or NTV+ excludes its further use.

Setting up a satellite dish located in an easily accessible place costs approximately 1,500 rubles, replacing the converter + 500 rubles. Complete antenna replacement 2500 - 3000 RUR.

1.2 The cable from the antenna to the receiver is damaged.

If you can find the location of the damage, then having a special F female-F female adapter (barrel) and two F connectors, it is easy to connect the damaged cable.

1.3 The cable just came out a little from the F connector screwed onto the receiver.

In this case, it is enough to forcefully push the cable inward.

1.4 The converter has failed.

The standard warranty period for converters is 1 year. On average they work for 3-5 years. There are cases of 10-year work, but this is for converters made earlier, and earlier, as you know, the water was sweeter... It is not difficult to replace a converter, but it can be more difficult to find one. If you buy and change it yourself, please note: CIRCULAR should be written on the converter.

1.5 There is an obstacle between the receiving satellite antenna and the satellite.

It could be a 16-story building that has been built, a tree that has grown, or snow stuck to the antenna; in any of these cases, the signal does not pass through. It’s easy enough to shake off the snow, a little more difficult with a tree, with the house everything is gone. A temporary obstacle may appear due to weather conditions: the signal does not pass through a thundercloud, you need to wait until it moves away from the imaginary line from the antenna to the satellite and everything will continue to work fine. Also, the signal does not pass through very heavy snow or rain; if you can’t see anything on the street and it’s dark due to a tropical downpour or blizzard, then you just need to wait. All the same things (weather conditions) can happen at the place where the signal is transmitted to the satellite.

1.6 The receiver itself, or rather the motherboard in it, has failed.

Not often, but it happens. If the warranty period is valid, the receiver must be taken to the service center, not forgetting the warranty card. If the warranty has expired, depending on the model, you need to look at how feasible it is to repair the receiver. For Tricolor receivers, Lately, the manufacturer GS establishes a warranty period of 3 years. There is no point in repairing old NTV receivers; you can easily buy them at online flea markets for 1000 - 1500 rubles. a working used receiver, the repair of which can cost 3-4 thousand rubles. New receiver NTV+ costs 6-7 tr. depending on the model. A new receiver for watching Tricolor TV usually costs between 7-8 thousand rubles, depending on the model and subscriptions included in the price. Replacement motherboard on Tricolor receivers of brands 5000, 5001, 5003, 7300 can be done at your home for about 2 - 3 tr.

1.7 Some kind of failure in the receiver or someone accidentally changed the settings.

You need to go to the menu, settings, find the factory settings and reset to factory settings. Then try to configure the channels again.

2. Coded signal or no access.

The problem is more common among Tricolor TV subscribers. With NTV+, if the card reader or access module malfunctions, the following message is usually displayed: the smart card is not inserted; if the receiver displays an inscription instead of a picture - geographical restrictions, you need to find out if there is money in your account with the NTV+ subscriber service. Tricolor TV users need to know that Tricolor has a “Basic” package, which should work without any fees. About a dozen federal channels should always work, so if nothing works for you at all, you don’t need to run to pay for paid packages, pay for a broken receiver, it’s like throwing money in the trash.

You can try disconnecting the receiver from the network and turning it on (reboot) after 5 seconds. Helps in 99% of cases, all computer technology tends to freeze sometimes. Rebooting is very simple and effective method struggle.

2.2 If the reboot does not help: first of all, you should make sure that the receiver sees the number of the smart card or built-in conditional access module. In the old Tricolor receivers DRE, DRS, GS - 4000, 5000, 5001, 5003, 7300 and the relatively new GS 8300M, you need to press the "Status" button on the receiver's remote control or find the status in the "Menu". There is a lot in status various information about the software and the receiver itself, including the DRE ID should be displayed, opposite there should be a 12-digit number. If there is no number, you can try to disconnect the receiver from the network and after 5 seconds turn it on (reboot). If after several reboots the number does not appear, this is a sure sign of a breakdown of the built-in conditional access module. If the DRE ID number is not determined, but is known to you, there is an option to use the “Equipment Exchange” promotion. If the number is not known or there is no promotion, there is only one option left - to purchase a new receiver. There is no point in repairing... Replacing a module in a service center costs 4,000 rubles, a 3-month warranty. But there is no guarantee that a motherboard worth 2-4 thousand rubles will not fail in a couple of months. or power supply - 1500 rub. The new receiver of the GS U510 HD brand with a paid annual subscription “Maximum HD” costs approximately 8,000 rubles, and will immediately show approximately 160 channels, of which 25 are in HD quality.

2.3 The DRE ID number is displayed, but the receiver does not decode the channels. Most likely it's a matter of outdated version software. For self-replacement You need to find the current software version using a computer and a “Nulmodem cable” using special program pour in new version V satellite receiver. After this, you need to either write to the central technical support service or do it yourself, via Personal Area subscriber to repeat the “activation command” to your receiver. After which you need to leave the receiver turned on on some encrypted channel until everything works... In fact, few subscribers can cope with replacing the software on their own. A visit with diagnostics and software replacement at your home usually costs 1,500 rubles.

2.4 There is no access or a coded channel for relatively new receivers for viewing Tricolor TV GS 8300, GS 8300N, GS 8304, GS8305, GS 8306, GS 8307, GS 8308, GS 9303, GS 9305, GS U510. All of these receivers use a smart card in their design. Just as in the case of older receivers, you should make sure that the receiver sees the smart card (DRE ID number and smart card number are the same thing, it’s also the equipment number). For new receivers on the remote control remote control There is a No. ID button, which performs the same function as the “Status” button on older remote controls. By pressing the ID No. button or going to the menu, in the status section, you need to see whether the smart card No. is determined by the receiver.

If the DRE ID No. is displayed and the channels are scrambled, the problem may be with an outdated software version.

But first you need to make sure you have subscriptions, to do this you need to go to the main menu, find conditional access, subscriptions and see if there are valid subscriptions. Class 000 is the “Basic” package; if this subscription class is displayed, then a dozen federal channels located approximately at the end of the general list of channels should work. If these channels are working, and the rest are encrypted and only class 000 is in subscriptions, then payment has ended paid package and you need to pay for the “Optimum” package for receivers 8300 and 8304 worth 600 rubles. or the "Maximum HD" package for receivers 8305, 8306, 8307, 8308, 9303, 9305, U510 worth 900 rubles. After payment, leave the receiver turned on until everything works.

If the smart card is not detected: first you need to remove the card and insert it back, while disconnecting the receiver from the network. In all receivers, with the exception of GS 8305 and GS 8306, the smart card is inserted with the chip facing up; in 8305 and 8306, the smart card is inserted from the side and with the chip facing down. If after these manipulations and reboots the smart card is not detected, it makes sense to try placing something the size of a card but a little thinner under the card; sometimes the contacts in the card reader do not fit tightly and pressing the card more tightly can help in this case.

If the DRE ID number is detected and subscriptions are present, but the channels are encrypted, it is possible that your receiver for a long time did not work and it will be enough for it to stand on and everything will work. This is subject to current version BY. If the software is outdated, it needs to be updated. It’s not difficult to do this yourself, of course, if you have a computer and certain skills. A visit with diagnostics and software replacement at your home usually costs 1,500 rubles.

3. All signs on the receiver display blink.

A characteristic sign for old receivers with a built-in power supply is the failure of this same power supply. Most often it happens from a power surge. Usage surge protector or a voltage stabilizer most often helps to avoid this problem. Repairs are possible in almost any teleworkshop. Replacing the power supply with on-site diagnostics of the entire satellite television system at your home costs 1,500 rubles.

4. All signs (eights) are continuously lit on the scoreboard.

Most often it is a sign of software damage, and occasionally a failure of the motherboard. Typically, software damage occurs when the power is turned off during automatic update Software from satellite (OTA). It turns out that the old software has already been erased, but the new one has not yet been uploaded. You need to fill it manually. The price of firmware at home is 1500 rubles.

5. The receiver does not respond to the remote control.

First, you should use the control buttons on the receiver itself to make sure that the receiver is operational. Then you need to try replacing the batteries in the remote control and rebooting. If it doesn't help, try another remote control. In the receiver itself, the element receiving the signal from the remote control very rarely fails, but if the remote control is even slightly dropped on the floor, then the probability of its failure is quite high. The cost of the remote control is on average 300 rubles.

6. By all indications, the receiver is working, and on the TV screen blue screen or the inscription - the signal is weak or absent.

The main sign of a working receiver of all models (except for 8305 and 8306, they do not have a display) is that the display shows the channel number and to the left of the numbers an icon indicating the presence of a signal from the antenna (if the display shows the time and the icon to the right, this means that the receiver is turned off and is in standby mode, it must be turned on from the remote control or by pressing the + button that switches channels).

On the receiver's remote control, press the Menu button. The main menu of the satellite receiver should appear on the TV screen. If a dotted rectangle appears on the receiver display, but there is still nothing on the TV screen, you need to pick up the TV remote control and switch the TV to the video input to which you have the satellite receiver connected.

Receivers GS 8305, GS 8306, GS8307, GS 8308 each have two video outputs - HDMI and SD, and they work alternately! If you accidentally press the “Input Signal” button on the receiver’s remote control, the receiver will switch and output a signal to another output. When HDMI is working, for GS 8305 and 8306 on the indicator located on the front panel on the left, the light is lit at the bottom of the indicator, for receivers GS 8307 and 8308 in the left part of the indicator, respectively, when the SD output is working, for 8305 and 8306 the light is lit at the top, and for 8307 and 8308 on the right. Having decided which output works for you, you need to look where and with what cord the receiver is connected to the TV. And if, for example, on your 8306 receiver, the light on the indicator lights up at the bottom, and an old-style TV that does not have HDMI input and the receiver is connected to the TV with a 3 RCA - 3 RCA (tulips) cord, then you need to press the “Input Signal” button on the receiver’s remote control, the indicator on the receiver should blink, this means that the receiver has received a signal, then the indicator should light up completely , this is an intermediate loading state, at this time the receiver does not produce a video signal and does not respond to commands. After some time, the receiver should switch to the correct output, and if the input to which the receiver is connected is turned on on the TV, then everything will work.

Also in work time you can get advice from service staff Technical support Tricolor TV by calling: 8 800 500 01 23 (free call) or 8 812 332 34 98 (calls are charged according to long-distance tariffs).

Telephone subscriber service NTV+ 8 495 755 67 89

Tricolor subscribers are faced with a problematic situation when there is no connection to the satellite on the channels. If the Tricolor does not have a signal from the satellite dish, the reason may be different, but users immediately see the “no signal” screen message. The problem does not occur often, but you need to know what to do.

The reason for the complete lack of signal on TV is the inability of the antenna to catch the required waves. If a problem is discovered, you need to fix it yourself.

You need to make sure that there is no preventative work carried out by the company.

You can find out on the website by calling the hotline.

In the absence of prevention, the reason for the complete absence of an incoming signal is due to other breakdowns. It will be necessary to check the equipment installed in the residential premises. If a company has a breakdown or is carrying out maintenance work, you need to wait about 7-10 hours, and the broadcasting process will not be fully restored.

Tricolor TV no signal on all channels - what to do

If there is a complete absence of signal, you will need to try to identify the cause of the failure yourself, find out why Tricolor does not have a signal on all channels, what to do. Equipment items need to be checked:

• Receiver operation;
• General integrity of wires, presence or absence of cracks;
• Converter operation;
• Antenna installation and basic settings are correct.

After completing the manipulations, you can quickly fix the breakdown and continue to enjoy your favorite channels on TV. If you are unable to fix the problem yourself, you can get advice at any time through contact center, always at the service of clients, service work. They will tell you what to do if the TV does not work.

Actions to fix the problem

In the process of studying the condition of the equipment, when searching for a problem, it is worth carefully checking the overall integrity of the wires and cables and the tightness of their connections. If breaks are found, these areas will need to be replaced.

The condition of the cables should be monitored very carefully; they should not be twisted.

This has an impact on the overall image quality, and if not repaired, the channels will no longer receive signals.

If, when examining the condition of the equipment, problems with numerous wires are not detected, you need to carefully check the operation of the receiver. It is important to study the connection density of the antenna. It needs to be connected to the antenna.

If it works and at the same time there is no signal, the cause of the failure is a problem with the operation of the antenna.

When performing these manipulations in reverse, problems with the operation of the receiver are discovered.

If a problem is detected with the receiver, the tuner directly responsible for receiving the signal has failed. In this situation, it is better to invite service center employees to carry out repair work. If the specialists realize that the repair will not help, a replacement will be arranged. If, in the process of studying the condition of the equipment, it becomes clear that the problem lies in the antenna, you will have to fix it yourself. The Tricolor antenna goes astray for several reasons:

1. Unfavorable weather – snow, rain and wind.
2. The device is not secured firmly enough.

You can check all this yourself and correct the position of the antenna yourself. To significantly speed up the process of eliminating the problem, you can use the help of loved ones. They should be in touch and tell you whether the image is improving or not while the antenna is moving.

After finding the correct position of the device, you will need to secure it firmly by tightly tightening the bolts and numerous nuts.

If in progress self-diagnosis There were no problems, we can suggest that the lack of a TV signal is due to a breakdown of the converter. This happens in more than 50% of crashes. A qualified technician can fix it.

The company's specialists advise having a spare converter on hand.

If it breaks down, if not a single channel works, you can replace it yourself.

Conclusion

In any case, the problem with the lack of signal is solved quite quickly. The most important thing is to take appropriate measures and carry out timely repair work. In addition, Tricolor employees are always ready to provide qualified assistance. Today, in 2019, service is at high level.

How frustrating it is to see “No Signal” on a blank screen. Unfortunately, Tricolor TV subscribers often had to observe this. Sometimes the reasons were beyond our control, but quite often the problem was hidden in the malfunction of some component. It is very important to correctly determine what caused the inconvenience and quickly remove the problem in order to return to watching TV.

The most obvious solution with which to start searching for a breakdown is to find out whether the signal has disappeared on only one channel, or on all. Tricolor TV has recently undergone a reconfiguration of its broadcast parameters, which is why many users are complaining that they have lost their favorite channels. But returning them is not so difficult, and you can even carry out this procedure yourself. Just run new search, and those programs that have not stopped cooperating with Tricolor TV will again appear on the active list.

How to check if the Tricolor TV antenna settings have gone wrong

If the remaining channels have a good signal, but a couple of others say “No signal” and they don’t show at all, then you need to check whether their settings are messed up. This is easy to do, even for a non-professional. We select a couple of channels and see if there is a signal.

You need to focus on the minimum signal indicator, this is “0”, which means the channel does not show at all. If the info channel shows minimum value, which means that the satellite dish has really been turned and now cannot receive the signal on which Tricolor is broadcasting. If there is a signal, but the channels are still “pleasant” dark background and the inscription, it means that the cause of the breakdown is different. But more on that later, but now we’ll try to figure it out and set up the antenna.

This requires two people. One is to monitor the TV, and the second will go and see how the antenna is. If it is loose or not securely attached, it must be installed in the correct position and secured that way. And the second person looks to see if the manipulations have an effect. Everything is very simple. Then all that remains is to carry out the search procedure and rebuild the list if it gets lost.

By the way, it will be useful for users who encounter a problem to know that in the European part of Russia Tricolor broadcasts via EUTELSAT satellite 36/B. It should be positioned at thirty-six degrees east longitude. To ensure that the signal is not interrupted, it is important to install the antenna in such a way that there is a minimum of interference, and then there will be no problems with the setup. Otherwise, you will again see the message that there is no signal from the Tricolor satellite dish.

Other reasons for signal loss and solutions to these problems

Conventionally, any reason for signal loss can belong to two groups of reasons:

External, that is, independent of the serviceability of the receiving equipment;

Internal, when the cause must be sought in the equipment.

Before you panic, you need to find out what is the reason for the appearance of the inscription signaling the loss of the signal. In this case, the elimination method is suitable. First, let's look at whether the signal was lost due to external reasons that affected the device's ability to receive the signal. Here's what applies to external causes:

Preventative work on canals. As a rule, they are scheduled, so subscribers are sent email with the date exactly when the prophylaxis will be carried out and when it will end. Usually preventative work is completed on the same day. If you have not received such a letter, you can go to the official website of the provider, where such plans are written about.

Weather. Bad weather cannot be controlled, so to the question of what to do in this case, there can only be one answer - wait it out.

The signal reception capabilities have changed. If an obstacle arises in the reception path, for example, a house has been built, the antenna may lose contact with the satellite and no longer receive the signal. It is within human power to eliminate this external cause, even if it brings some inconvenience. For example, the plate can be moved to another place, because no one will destroy the house so that you can watch the news.

Internal causes of signal failure

And now as for the internal causes of problems. They are more serious than external ones and often lead to complete or partial replacement of equipment.

You turned on the TV and instead of your favorite programs you saw the inscription "NO SIGNAL". Why did this happen and what to do? Let's list all the reasons why Tricolor TV (or NTV Plus) does not show and why the signal from the satellite disappeared.

Why does "Tricolor TV" write "No signal".

The reasons why the message “NO SIGNAL” appears on your TV can be divided into two groups.

1. External, i.e. independent of your receiving equipment
2. Internal, when the reason needs to be sought from you

Now let's talk about everything in order. You turned on the TV and it “delighted” with the message “no signal”. We are trying to find out what the problem is by using the method of exceptions, examining all the problems in order. First of all, make sure that the TV remote control selects the exact input to which the receiver is connected. If everything is correct, we move on.

External reasons

1. PREVENTIVE WORK.

Make sure that Tricolor, NTV Plus or another operator is not currently carrying out scheduled maintenance work on the equipment through which the satellite signal is transmitted.

How to check:

View news on the official website of the operator company about preventive maintenance. Check now

When maintenance work is carried out, there is no signal on all channels.

How to fix:

Wait until the work is completed.

2.WEATHER CONDITIONS

If there is heavy snowfall or the passage of a thunderstorm front, the signal cannot get through from the satellite to your dish.

In this case, the signal will be either very weak or completely absent.

How to check:

Look at the weather outside, make sure there is no rain, heavy snowfall, or clouds on the side where the plate is facing.

How to fix:

Wait for the weather to improve.

3. THE POSSIBILITY OF RECEIVING A SATELLITE SIGNAL HAS CHANGED.

There is another reason for the lack of signal. If you have not used the receiving equipment for a long time, then during this time obstacles could arise on the path of the signal from the satellite to the dish, for example, trees have grown or a tall house has been built.

How to check:

Look at the sun at 13 o'clock. The imaginary straight line from the dish to the sun should not have any obstacles; even tree branches can interfere with the signal.

How to fix:

If an obstacle appears, the plate, alas, will have to be moved to another place or, if possible, the obstacle itself will have to be removed.

Internal reasons

If external reasons excluded, then the problem is most likely in your receiving equipment. Let's check point by point.

1. THE PLATE IS MISTAKEN

Over time, a satellite dish may slightly change its position or become deformed.

How to check:

Find out whether the plate is firmly secured enough.

How to fix:

If the antenna “walks,” try moving it in different directions while monitoring the signal. If the signal appears, tighten the fastening nuts. It is best to entrust the antenna setup to professionals and call an adjuster.

2. PRESENCE OF FOREIGN OBJECTS ON THE PLATE, AS WELL AS SNOW AND ICE

The accumulation of snow and ice can also interfere with signal reception.

How to check:

visually inspect the plate for mechanical damage whether there is ice, snow or other foreign objects on it.

How to fix:

Carefully clear the plate of snow and ice and remove all excess.

3. FAILURE OF THE CONVERTER ON THE PLATE.

The satellite converter is located on the dish and is therefore subject to external influences. It is the breakdown of the converter that very often causes signal loss.

How to check:

Instead of your converter, replace it with another converter that is known to work.

How to fix:

in case of breakdown, replace the converter with a new one.

4. DAMAGE TO THE CABLE OR CABLE CONNECTIONS.

How to check:

Visually inspect the cable for breaks and damage, check whether the F-connectors are tightly screwed in.

How to fix:

Tighten the F-connectors, if damaged, replace the cable

5. THE RECEIVER IS BROKEN.

The receiver is the most expensive part of the kit.

How to check:

If possible, connect your receiver to another antenna that is known to work. If there is a signal, then the problem is not with the receiver.

How to fix:

If the receiver turns out to be inoperative, you will have to send it in for repair or replace it with a new one.

6. THE “NO SIGNAL” SIGNAL IS PROVIDED BY THE TV ITSELF.

It happens that the message “no signal” has nothing to do with the operation satellite dish and the inscription is given directly by the TV.

How to check:

Press the “OK” button on the Tricolor (or NTV+) remote control. If the channel list does not appear on the TV screen, then the TV settings have gone wrong.

How to fix:

You need to use the TV remote control in the TV menu to select exactly the input to which your satellite receiver is connected.

Weak, unstable signal "Tricolor TV"

It happens that there seems to be a signal, but it is too weak for high-quality viewing of TV channels. The reason may be a loose cable, broken cable connections, or a swaying plate.
If the signal constantly disappears and then appears again, then the cause may be overgrown tree branches.
Outdated models of receivers can behave the same way. Here the reason lies not in the level and quality of the signal from the dish itself, but in the equipment. In this case, adjusting the dish will no longer solve the problem; you will have to change the receiver according to

Today we decided to talk about the actions that need to be taken to determine the reason for the lack of signal from the satellite for Tricolor subscribers. The fact is that many of the subscribers see the message “No signal” at least once. Some of those who come here see this inscription for the first time, while others receive this answer of choice desired channel This is not the first time.

Reasons for the lack of Tricolor TV signal

The main reason that there is no Tricolor signal is really its absence. Let's consider a situation where a person turns off his receiver in the evening and sees that there is a signal, and turns it on during the day and discovers that there is no signal on any of the channels.

The first action that needs to be performed in this situation is to check the absence natural causes to remove transponder broadcasts, this may be scheduled maintenance work, which the operator reports about a few days before the event. Many satellite TV subscribers simply do not follow such information and are perplexed when they see the message “no signal.” To check that there are no planned reasons for the lack of signal, you can use the Internet - by visiting your operator’s website and reading the news for the last 10 days from your operator. If there is no information on the operator’s website about the planned cancellation of broadcasting, there is probably another reason.

If you notice a lack of signal, this does not mean that there is a problem with the equipment or that your antenna is faulty; perhaps the operator or owner of the satellite is carrying out preventive work on the broadcasting equipment that delivers the signal to the device itself, or some scheduled work is being carried out on the satellite itself.

If you have not found any information about the cancellation of broadcasting on the date when you have no signal, you can go to next action by determining the cause.

• If you have relatives or friends who use Tricolor, call or contact them by other means of communication and check if they have a signal. If they have no signal, just like you, you can simply forget about this fact for 10-20 hours, the signal will be restored or information about the cause and time frame for resolving the issue will appear. If the signal is present, the reason is probably your receiving equipment and it’s worth starting to look for the cause locally.

Finding the reason for the lack of signal in your equipment

The first step is to test the cable from the receiver to the converter. It is necessary to make sure that there are no breaks, and the F-connectors must be tightly screwed along the threads, and the core coaxial cable has a protrusion on the F-connector of 0.5 cm. If all connections are good and the cable has no breaks - which is checked using a tester, you can safely move on to the next step. If a break is found, the cable must be completely replaced from the receiver to the antenna (you should not resort to “twists” - this can lower the signal level, and if the cable from the converter to the receiver is long, it can completely interfere with stable viewing of channels). If it is not possible to replace the entire cable, you can get by with a connector - for this you will need one connector and two additional F-connectors that are screwed onto the connector.

• When using a connector - Cut the cable at the break point, peel it from the braid and screw the F-connector in exactly the same way as at the ends of the connection between the receiver and the converter, then tightly screw the F-connectors onto the connector and wrap the connector and connectors tightly with electrical tape to protect against moisture (if the break occurred in an open section of the cable - outside the window, on a street wall.
• It is worth noting that a precaution against the possibility of a break would be to leave a supply of cable, which is collected in a skein near the antenna and secured with a tie to the mount; this will make it possible to cut off the required section in the event of a break and compensate for it with a supply, or run the cable again.

If the cable is intact and there are no problems with it, the next thing you should check is the receiver. The most reliable way to check is to test the receiver from another tuned antenna. Here again, relatives or friends can help. Connect the receiver to a 100% working antenna (one that works with another receiver and has a signal on the other receiver). If there is a signal on your receiver from another antenna, then the tuner and the receiver itself are working normally and the reason lies in your antenna (converter, antenna setting). If suddenly there is no signal even when connecting to another antenna, we can say with almost one hundred percent certainty that the problem has been found and the receiver is not working.

• If the problem is in the receiver, the tuner, which is responsible for receiving the signal, has probably failed. In this case, your receiver must be taken to service center to identify the malfunction and repair, if possible.

Antenna problems

Often, after the above actions It turns out that the receiver and cable are normal and work without problems, which means that the problem with the signal arose due to the lack of it from the antenna. There are not many options here, the most popular of which are:

• The antenna is out of alignment - Under the influence of wind, snow from the roof, possibly poorly tightened bolts and other reasons, the antenna may move one or two, sometimes more degrees in the horizontal or vertical plane, which means the signal from the satellite will not be in the focus of the antenna and, accordingly, will be reflected on the converter and go to the receiver. To adjust the antenna in in this case necessary: ​​Check the tightness of the fixing nuts; if they are tight, move on to the second part; if one of them is not tightened too much or is completely loose, you should try to adjust the antenna.

Antenna adjustment

It is not difficult to adjust the antenna, because it is already almost pointed at the satellite and a slight deviation in the desired direction will have an effect. Ask someone at home to watch the signal on the TV (to do this, you can find the signal strength and quality levels in the receiver settings), and then apply gentle pressure on each of the four sides of the antenna to bend the mirror and hold it in this position for 5-10 seconds. At one point, when the mirror is bent in the desired direction, a signal will appear and the scales will reflect its strength and quality, this will be a signal for the need to adjust the antenna in the desired direction. Then it is necessary to loosen the fixing nuts responsible for fixing the desired (horizontal and vertical) position of the antenna and make a slight adjustment in the desired direction until maximum level signal on the scale.

If the antenna is moved far enough away from the desired direction, resort to a full adjustment of the satellite antenna by scanning the horizon or contact an installer.

Other problems

There are more possible reasons disruption of signal reception from the satellite. In 50% of cases, the cause of the lack of signal is the converter, or rather its failure. It is often impossible to determine if a converter is broken with the naked eye; this is precisely the problem. But for safety, it is better to have a spare converter that can always be installed in place of yours.

It is better to check the functionality of the converter before attempting to adjust or full customization antennas, because if the converter turns out to be inoperative, all attempts to tune the antenna will be unsuccessful. If you have a spare converter, simply remove the converter installed in the holder and install a new one, without the need to loosen the fixing nuts and knock down the antenna. If it is not possible to replace the converter without rotating the antenna, loosen the antenna and rotate it to replace the converter, and after replacing, expose it by eye, and then resort to smooth scanning of the horizontal and vertical planes.

Scheme of action to determine the cause

1. Check the cable.
2. Check the receiver.
3. Check the converter.
4. Check antenna settings.
5. Fix the found problem.

All these manipulations, if there are problems with the signal, will solve them and the signal will reappear and you will be able to watch your favorite channels. If you have gone through all the necessary steps in the instructions and still cannot find the reason for the lack of Tricolor TV signal, contact our support service and describe your situation in the " " section, we will promptly help you with advice.