Rostelecom 24/7 telephone support. How can I call the Rostelecom operator?

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Problems often occur with the Internet and telephone communications, this also applies to subscribers of the Rostelecom provider. Sometimes you can figure out the problem yourself, but there are also times when the user is powerless and needs the help of an operator. How to call Rostelecom technical support for free?

Solving issues with Rostelecom telephony

The numbers of the Rostelecom provider vary, depending on the questions that arise regarding telephony or the Internet, the subscriber must know exactly which number to dial.

In order to call the operator regarding the incorrect operation of your home phone, you should dial the number +7-495-727-49-77.

Using this number, operators accept verbal complaints regarding the quality of landline services provided.

Calls from Rostelecom city numbers are free for the subscriber, even if a limited tariff is used, but if you call from a cell phone, the call will be paid and charged according to the terms of the tariff of the operator used.

This number employs not only a “live operator”, but also an automatic informant; it will come in handy if you need:

clarify the current balance;
get information about services;
find out city and country codes.

The number can be reached 24 hours a day, including on weekends and holidays.

If the subscriber just wants to connect a home phone, then to clarify information on tariffs and connection conditions, you can call 8-800-100-08-00.

In addition, by calling the specified number, you can quickly apply for connection remotely. You can call this number at any time of the day, on weekends and holidays.

If for some reason the subscriber does not want to call the operator, then he can use the feedback button, which is located on the Rostelecom website. By clicking on the button, you need to write your question regarding landline telephony - problems with communication, or connection conditions. Operators working on the line will quickly and efficiently answer your question.

Cellular communications from Rostelecom are still available to subscribers connected more than five years ago, but it is impossible to connect to it, since Rostelecom's mobile communications subscribers were transferred to the Tele2 operator. What to do and where to turn if the connection starts to malfunction, or other questions arise.

In order to get help and an answer to your question, you need to call the toll-free technical support number of the Tele2 operator - 611. Calls are free from mobile and landline phones.

You can call 611 at any time of the day, including weekends and holidays.

How to call Rostelecom for free about the Internet?

If you have problems with the Internet or digital television, you can call the numbers specially designed for this case. You can resolve issues from both a landline and mobile number.

Every Rostelecom subscriber is aware that these services in Moscow and the Moscow region are provided by a provider under the Online brand. There is also technical support here, so users will find the following numbers useful:

8-800-707-80-00 - using this number you can only clarify the conditions for connecting to the Internet, digital television and home telephone. Also, by calling the number, you can apply for connection; operators will remotely introduce the client to the most interesting and profitable offers.
8-800-707-12-12 - the number is aimed at those who want to call Rostelecom about problems with the communication services provided and digital interactive television. You can safely call the number from home and mobile phones, as the calls will be free. For subscribers who call this number, technical support consultants will quickly help resolve the problem that has arisen.

If you can’t get through to one number, there will be no point in dialing the one that is intended to resolve other issues. You just need to call later, or use the feedback on the provider’s website.

It happens that when using Rostelecom tariffs and equipment, situations arise when you need to contact the operator. There could be many reasons for this, for example:

the need to clarify the terms of the tariff or service;
to connect a new or disable an unnecessary service;
if you have problems with Internet speed;
to change equipment settings;
to troubleshoot router problems, etc.;
to call a repair team in case of a line break.

As you can see, you can contact technical support for any questions related to the services and use of Rostelecom equipment, as well as if any difficulties arise.

Below you will find information on where you can find the technical support number, how to call the Rostelecom operator and what to consider in order to get the most out of the conversation.

Find out the technical support number

It's easy to find the technical support number. Here are three simple steps to help with this:

Ways to call the Rostelecom operator

There are two of them - from a landline and a mobile phone. When calling from a landline phone, Rostelecom subscribers will not have any problems, since calls to help desk numbers are not charged, that is, free. To contact the operator, in this case, just dial the number that you found on the website, using the instructions above.

In most cases, the site will display two numbers labeled “connection” and “support.” To save time, both yours and the company employee’s, dial the number that meets your needs. If you want to sign up for a new service or find out about tariffs and promotions, call the first number, and if you have any difficulties, choose the number marked “support”.

How to call technical support for free?

In fact, you can call an operator for free from a mobile phone in several ways.

The first is to call the Rostelecom technical support number in your region, starting with the combination “8-800”. The advantage of these numbers is that they are free from both mobile and home, regardless of the region of Russia in which you are located.

The second is to dial the short number of the 24-hour technical support service “000” on your mobile phone. Calls to it are free for all Rostelecom subscribers.

The third is to call the single technical support number - 8-800-100-08-00. Relevant if you couldn’t find a toll-free number in your region.

To save yourself the hassle of looking for technical support numbers for your region every time you need to, write them out in advance from the Rostelecom website or enter them in the phone book. This will not take much time, but it will save it in the future, especially if you are faced with a situation where it is not possible to get numbers on the Internet.

How to communicate with the Rostelecom operator?

Of course, when contacting technical support, we want to get the most complete answer to our question or solve the problem. However, whether this desire comes true depends largely on us. Below are a few things to consider.

Before the call:

Before calling the Rostelecom operator, try to solve the problem yourself. Don't make unnecessary calls, because every call loads the line.
Remember the contract number, name and brand of equipment and other data that the operator may need.
Formulate in your mind or write down on paper the essence of the question or problem. Describe it as fully as possible for yourself.
If you are irritated, calm down and tune in to a positive mood. This way the conversation will be much more successful.

During a conversation:

Immediately introduce yourself and describe the essence of the question or problem.
Take your time and listen carefully to the specialist. Answer the questions and follow his instructions. Remember, his goal is to help you resolve the issue as quickly as possible.
Don't be irritated or rude. Be polite and you will achieve more.
Don't bombard the operator with questions or hang up if he stops talking. To solve many problems, he needs to use a computer, and this takes time.

By following these simple tips, you will get an answer to your question quickly and without nerves.

Alternative methods of communication with the Rostelecom operator

It happens that the telephone line is too busy and you can’t get through. In this case, you can use other ways to contact Rostelecom technical support - a feedback form or your personal account. Now more details.

Feedback

The first thing you need to do is log into the Rostelecom website - https://rt.ru/. Next follow the instructions:

Personal Area

If you have a personal account, then contacting the operator will be easy. You just need to log into your account, scroll to the bottom of the page and follow the “write to support” link.

Here are the main ways to call the operator and find out Rostelecom technical support numbers. As we have seen, they are simple and accessible to everyone.

Rostelecom users often need to contact support. The operator’s numbers are different and we will describe in detail where to call in certain cases in the article.

Rostelecom is a large Internet provider, provider of telephone (mobile landline) communications and digital services not only in Russia, but also in Europe. If you need information about connecting new services, have complaints about the quality of existing services, or have problems setting up equipment, you need to contact the hotline. To resolve such issues, a free multi-line telephone has been allocated:

88001000800 – obtaining information on services, sales department;

By calling this number for advice, the call center operator will, if necessary, connect you with a specialist in the relevant field. Each territorial office has its own hotline. Calls to local hotline numbers are often routed with higher priority and allow you to quickly resolve the problem or get help from the right specialist.

For the convenience of the client and to speed up the processing of requests, Rostelecom provides separate contact phone numbers for both individuals and legal entities.

Phone numbers for individuals

8 800 100 08 00 – on issues of connecting home Internet services, television, telephony, applications for connection in the central region, information on services, Internet and television;
8 800 181 18 30 – calling customer technical support;
8 800 300 18 01 – landline telephony specialists;
8 800 300 18 09 – help desk;
8 800 300 18 02 – for cellular users;
8 800 707 18 11 – support for Internet users, repair requests;
8 800 707 18 00 – information about tariffs, bonuses, promotions;
8 800 300 18 03 – technical support for Home Internet and Interactive TV subscribers;
8 800 181 18 88 — on the provision of mobile communication services;
8 800 707 80 00 – ordering services for OnLime subscribers;
8 800 707 12 12 – technical support for OnLime clients;
8 800 707 80 39 – applications for connection to the Rostelecom operator of the Online company.

Calls to these numbers are available around the clock throughout Russia, both from mobile and landline phones. For Rostelecom mobile subscribers, to contact a specialist, you can use the short number 0111 or send the USSD command - *111#. An auto-informer is available at 8 800 707 33 33.

Telephone numbers for legal entities

8800 200 00 33 – special Rostelecom technical support number;
8 800 200 30 00 – regional information and reference service for corporate clients;
+7 499 9998283 – capital information and reference service for legal entities.

When making calls to any 8 800 numbers from abroad, take into account roaming and correct dialing. For clients in roaming, the telephone number +7 902 188 18 10 is provided. The prefix +7 is mandatory, since this is an international format. Subscribers of the Rostelecom mobile network will not be charged for calls to this number. For other operators, the cost will be in accordance with current tariffs.

All listed customer support numbers are available to call around the clock, and do not depend on weekends and holidays.

Alternative methods of communication

If the phone is not at hand, there are other ways to contact the operator. On the Rostelecom website, in the regions section (https://www.company.rt.ru/regions/) you can find email addresses and telephone numbers of the macro-regional (head) branch and offices in all cities where services are provided.

Ways to contact the company:

Using the feedback form on the official website or through the subscriber’s personal account at the link https://lk.rt.ru/. Here you will need to enter your user name, contact phone number, valid email address, select the subject of the request, service and describe the problem or question in the message field. Here you can also download a file. This form is also available in the “My Rostelecom” mobile application in “GooglePlay” for Android or “AppStore” for IOS devices.
You can also register an appeal by sending an email to: [email protected].
You can get information online or contact Rostelecom from your mobile phone through the Viber messenger.
Using the Rostelecom account on the social networks VKontakte, FaceBook, Twitter, Odnoklassniki for communication.
The claim can be sent by registered mail with notification to the company's postal address (the address can be found on the Rostelecom website).
Visiting the sales and service office at your residence address to submit a written complaint. Office addresses can be found on the official website. You must have your passport with you; it is better to check the department’s opening hours first.

The number of users who use the services of Rostelecom is growing rapidly every day. Already now it is one of the largest not only in Russia, but throughout Europe. This fact is explained by the fact that the population is in demand for the services of providing the Internet, pay television, home and cellular telephony, and the prices for them are quite competitive.

With so many services and users, situations occur every day that need to be addressed. To help its customers, a technical support service has been created, which not only accepts requests for equipment repairs, but also gives competent advice that helps them fix problems on their own. It works around the clock, and the professionalism and level of knowledge of the specialists is beyond doubt even among very demanding people. Among the telephone numbers by which you can call technical support, there are both toll-free numbers, which can be called from any phone, and short ones, which must be called only from a Rostelecom phone.

Rostelecom support phone numbers

If you have a problem and you don’t know how to solve it yourself, then the easiest way is to call customer support. Special call centers have been created in the largest cities of Russia, which receive calls from all settlements of the country. For convenience, each service has its own hotline and special numbers so that a specialist can quickly find a solution to the problem and tell you about it. There are also general phone numbers that you can call with any questions, but let's talk about everything in order.

Rostelecom technical support has two main contact numbers:

8-800-100-08-00 intended for questions related to connecting to any service

8-800-181-18-30 intended for technical questions for existing subscribers of the company

To see additional and specialized phone numbers, you need to go to the official website and select the region in which you are located.

On your phone, you can call a short number 118-88 .

To call the Rostelecom repair bureau, you need to dial the number 8-125 .

Home phone subscribers can order long-distance and international calls by calling 118-71 .

If you find it difficult to choose a number to call and ask your question, then you can call the free helpline at 118-09 .

If the free helpline does not suit you, then there is a paid one, which you can call at 118-99 .

In addition, you can send a telegram by phone. To do this, you need to call the number 11899-844126 .

We have listed only the main technical support phone numbers, but they may differ in your region, so check the information at official website of the company. If your region is not selected automatically or is determined by an error, check it yourself in the upper left corner of the site.

Other ways to contact technical support

It can be quite difficult to get through to Rostelecom customer technical support. If you don’t want to wait, you can simply leave a request in your personal account. To do this, go to the address lk.rt.ru/?action=feedBack and fill in all required fields. Within an hour, a specialist will call you back and try to help you solve your problem.