Skype endless network connection. Failed to connect in Skype

“Unfortunately, we were unable to connect to Skype” - such a message can confuse an inexperienced user. We will talk about how to solve this problem, where to start and what to pay attention to in this article.

The error "Sorry, we couldn't connect to Skype" usually appears for the following reasons:

No Internet connection;
The application is blocked by an antivirus;
Outdated version of the messenger;
Something is wrong with Internet Explorer.

Failed to connect to Skype: what to do?

If you see such a window, it means that first you need to figure out what happened, and most importantly, stop panicking. We will calmly check everything in order.

1. Diagnostics of network connection.

After thoroughly checking all the wires and contacts, see what's wrong with the connection settings. Go through the Control Panel to the “Network and Sharing Center...”.
If you have any difficulties, just call your provider and check whether there is a signal or not.

We talk about a similar failure in the material “” and help you find a way out.

2. Blocking by antivirus software.

Try turning off this security program, at least for the duration of authorization in the application. It often happens that it comes into conflict with Skype, especially if you use little-known software. Don't forget to also find out what's wrong with the Windows firewall, because it can also disrupt the normal course of business. Take a look at its settings and check if the messenger is blocked there.

3. Why does it still say “Unable to connect to Skype” if there are no problems with the Internet? You should update your messenger version. It's not difficult, and in the end you'll get a more advanced version of the program for pleasant communication on the Internet. If so, read our article with recommendations on this topic.

4. Internet Explorer is buggy.

What does this have to do with it? It so happens that the parameters of these programs are interdependent. In addition to the fact that it is advisable to update your browser to a newer version, you must also disable the option to work offline in its settings. Path: File – Offline mode.

These are the main reasons why anyone might get the Skype error “Unable to connect to the Internet”. We hope that our solutions to it will be useful and effective for you.

Skype does not connect to the Internet: causes of problems and what to do in this case

Often, users are faced with a situation where the Skype program writes an error: “no connection.” Often the problem occurs after updating the application, as well as due to incorrect settings. Problems with Skype appear on all versions of operating systems. Correct configuration of connection parameters is important.

Lack of connection occurs due to the following two main reasons:

poor connection settings in the browser;
Offline mode is set for network connections.

And also, before starting work, it is necessary to determine the functioning of the Internet with other programs. Perhaps there is no problem with Skype, but the reason is in the computer connection itself. Of course, the reason may be simple user inattention, for example, problems with the provider or defects in the Wi-Fi router.

Solutions to the problem

First you need to check the correctness of the proxy settings. If the proxy is working normally and if Skype does not have a connection, then perhaps the signal is simply not strong enough or there is none at all.

You should try disabling the proxy. To do this, open Internet Explorer and hold down the Alt key and click on X. In the window that appears, enter “Internet Options”. Then go to the connection page and enter “Network Settings”.

Check if there is a checkmark in the “Use proxy for local connections” item; if so, then you must deactivate it.

Each time after making adjustments to the settings, you need to save the changes made. Next, click “Alt” and enter “File” in the window that appears. Likewise, “Work autonomously” should not be checked there either, otherwise you just need to uncheck it.

Blocking Skype by different programs

Skype is often blocked by a firewall. The application should be added to the list of allowed utilities.

It happens that it is blocked by an antivirus program. You need to temporarily pause the security program and open Skype.

Sometimes it helps to simply restart the PC, after which Skype connects to the Internet normally.

Problem with Windows settings

The latest versions of the OS allow you to give permission to individual applications to connect to the network. Computer owners sometimes make changes to these settings on their own and, out of ignorance, prevent Skype from accessing the Internet.

To fix this, you need to hold down “Win” and click on “I”. Then in the window that opens, click on “Change computer settings” and enter “Confidentiality”. In the menu that appears, provide Skype access to the camera and microphone.

Skype Internet connection settings

This can be analyzed by Skype itself. You just need to open the settings in this program and enter the appropriate tab.

uninstall Skype and install a more recent version;
perform a full system scan with an antivirus program and, if necessary, remove threats (this often helps);
update the .Net or Java platform.
update or, conversely, install the previous version of the browser.

Afterword

Why is it recommended to install Skype from an official source? Otherwise, there is a likely risk of virus utilities in the application, which may cause Skype to not connect to the Internet. In addition, the advantage of the original application is that there is no need to make any settings, everything will work by default.

Skype failed to connect, what should I do?

Hello friends. In this article we will try to solve such a frequently arising question as: the connection could not be established in Skype.

Dear visitors, today, September 21, 2015, there was a malfunction in the Skype program around the world, as stated by its official representatives. Therefore, if it doesn’t work for someone else, then try the tips from the article, and if it doesn’t help, then follow the news in the program’s work

Today, September 22, 2015, according to Skype developers, the problems with the program’s operation have been officially resolved. Therefore, Skype should start working as before, if there are still problems, try uninstalling and reinstalling Skype or downloading the portable version, in general, everything is described in the article below

Well, it seems that the problems with Skype around the world are over, but still from time to time it cannot establish a connection. In general, if you need to find out how to install Skype correctly, then read the article free installation of Skype. But let's move on to our question.

Let us immediately note that 90% of the cases why Skype cannot establish a connection are like this:

An outdated version of skype that needs to be removed and then installed a new one
Errors occur due to the built-in or external firewall (firewall) or antivirus, which simply need to be disabled while installing the program
Viruses and malfunctioning Windows operating system
If all the methods listed and described in detail below do not help, then use the portable version of Skype, which is also described below

Skype update

Let's start with the outdated version. The fact is that very often it is because of this, for example, that it is either impossible to log into the system using your username and password or it is not possible to establish a connection.

In this situation, you need to check for program updates using this path: Skype - help (above, last menu item) - check for updates.

Thus, you can get a new version and try to do the previous steps again, perhaps the problem that existed will disappear.

Deleting Skype

If the previous method did not help, then you need to try to remove Skype completely.

They are needed because during the process of uninstalling a program or utility, residual files are often left behind, which can subsequently interfere with the operation or installation of a new program.

It would also be a good idea to find out how you can safely and easily clean the system - clean up the C drive.

And so, in order to solve a considerable part of the problems with the Skype connection, we do:

Removal as described above
Installing a new version
If the second point does not help, then you should download the portable version of Skype, this is a version that does not need to be installed, but can be launched immediately
Setting up a firewall and antivirus that can simply block skype

Now let’s take a closer look at each of the points, so we can understand the problem in more detail - why the Skype connection could not be established.

With removal it is clear, it is better to try to remove it correctly, as described above, this is more likely to solve the problem.

The only thing I would like to note is that if you delete Skype, all correspondence will be lost. So, either copy what you need or should save it; you can see how to save message history using the link provided above.

Installing Skype

In order to install a new version of the program, you should follow this link (http://www.skype.com/ru/download-skype/skype-for-windows/ copy, paste into the address bar of the browser and press enter) to the official website for downloading it. Or write in any search engine - install Skype.

As soon as you download, run it and the installation will begin.

Viruses and faulty Windows prevent Skype from establishing a connection

If you are not sure whether there are viruses in the system, then you definitely need to scan it and clean it of them. It is better to do this in safe mode using the free Dr.WebCureit utility. If you don’t know how all this is done, then either contact us or ask your friends.

Plus, your Windows may not be working properly. There can be many reasons for this, ranging from viruses to her advanced age. To eliminate this reason, you need to reinstall it and immediately install a good antivirus. Again, if you have difficulty with this, please contact us.

Portable version of Skype

If problems occurred during the installation and installation was not possible, then you should use the portable version, that is, the one that does not need to be installed, but can be launched immediately, you just need to download it.

To do this, write on the Internet in the search engine “skype portable download”.

We warn you that you can download something from the Internet only when you have a high-quality, working antivirus installed.

Setting up a firewall

As for the last point - setting up a firewall (firewall) and antivirus, here it is worth advising to disable the antivirus during installation, and enable it upon completion.

Also, if you have a high-quality antivirus product installed, then you should disable the built-in firewall. This will be completely safe, because a reliable antivirus will cope with this task much better.

Disable the firewall

The built-in firewall can be disabled using this path: “Start” - “Control Panel” - “System and Security” - “Windows Firewall” - on the left there will be an item “turn Windows Firewall on and off”; here you need to select “turn off firewall” everywhere.

That is, the point is to disable both built-in and external security programs during installation. Then you can immediately turn it back on.

To summarize, let’s say, to resolve the issue - a connection could not be established in Skype, you should:

Update or remove the old version and install the new one.
During installation, disable anti-virus protection and the firewall built into the OS, or disable it altogether if you trust your antivirus.
Clean the system from viruses

That's all, thanks for your attention. We hope we helped you with your question - the Skype connection could not be established. You can also read this online resource and leave your comments below.

For Skype to work properly, you need a high-quality communication channel. It won't work without the Internet. If you have a Skype connection error, then the problem is either with your Internet connection or with your operating system. In most cases, you can solve the problem yourself, and to speed up and facilitate this process, you can read this article.

If you are unable to connect to Skype, then in most cases the reason is in your operating system. This article will help solve the problem. You will learn about the possible causes of its occurrence, as well as how to correct the situation.

No internet connection

Lack of Internet is the simplest problem why Skype cannot establish a connection, which is the easiest to solve. There may be no Internet for the following reasons:

The tariff has ended. Pay for your provider's services.
The network cable has come loose from the PC or router. Check if everything is connected completely. If not, that's why Skype won't connect. Reconnect the cables if necessary.
The router is frozen. Turn it off for a few minutes and then turn it back on. The connection should resume.
If your computer is connected via Wi-Fi, try connecting it via a wired connection. The wireless network may be heavily loaded or have low bandwidth due to the router or interference from other access points in neighboring apartments. In this case, there is Internet, but it is very weak, and Skype either will not connect at all or takes a very long time to connect.
The wireless network on the laptop is disabled by hardware. Many laptops have a special key or combination that, when pressed, turns Wi-Fi on or off. If you accidentally press this button, then most likely the network has disconnected. Press the key again to turn the network back on. Usually this is one of the function keys F2-F. It shows an icon in the form of an antenna.
The ISP cable is damaged. In this case, you should contact the technical support of your provider and submit a request to restore the cable.

As a rule, in all of the above cases there is no Internet connection at all. But what if Skype does not see the Internet? Everything else works, but Skype itself does not work, although the Internet is constantly connected and works properly? In this case, the problem is with the client itself.

Outdated version of Skype

If you were unable to log into the network and you haven't updated Skype for a long time, then this could be one of the reasons why Skype won't connect to the Internet. The legacy client simply does not pass verification on Microsoft servers due to incompatibility or discontinuation of support for some components and displays an error when trying to log in. In this case, installing the latest version will help. However, we recommend that you completely remove the old one first. To do this, launch Control Panel and open Programs and Features.

Find Skype in the list of programs, select it and click the “Delete” button. The program will be removed from your PC.

Now you need to clean the registry, because if you don't do this, an error may occur during installation. This can be done using the CCleaner program.

Next, you need to download the current version to your computer. This can be done by following the link https://www.skype.com/ru/download-skype/skype-for-computer/. Click the "Download Skype for Windows" button and save the installation package. Open it and follow the installer's instructions. After this, Skype should work normally.

Note: In many cases, completely uninstalling and then reinstalling can solve this problem. Even if you have the latest version of the program installed.

If you are still unable to connect to Skype after this, proceed to the next step.

Internet Explorer browser configuration is incorrect

The problem with client performance can also occur due to a glitch in IE. Therefore, the Skype connection settings to the Internet may be incorrect. To fix this, you need to reset your browser settings to factory settings. This is the simplest and most effective option. To reset:

Launch IE and open the main settings (Internet Options).

In the "Advanced" tab, click the "Reset" button.

Check the box to remove personal data and click Reset.

Restart your browser.

After this, Internet Explorer settings will be set to default. Try logging into Skype again. If after this you are still unable to log into the network, proceed to the next step.

DNS settings failure

The DNS service resolves the operating system's use of DNS names (readable website addresses) and places them in a cache. If the cache is full or does not work correctly, then name translation will not be performed when loading any page. That's why you couldn't connect to Skype. The error “Server not found” will be displayed. Resetting the DNS cache helps solve the problem. To do this, press the “Win+R” key combination and enter “ipconfig /flushdns” in the “Run” console line. Press enter and you will see a command prompt window with a message that the cleanup was successful. Restart your computer for the changes to take effect and try logging into Skype again.

Skype is blocked by a proxy server

Most often this happens when Skype is used on work computers connected to a business or office network. In such networks, security is of great importance, so all incoming and outgoing connections are made and filtered through a special computer with a configured proxy server. Accordingly, without knowing the correct settings, the user cannot use any of the programs except those authorized by the administrator. To allow Skype to connect to your network, you will need to obtain proxy settings from your network administrator or ISP.

Now you know what to do if Skype says “the connection could not be established.” The above tips in most cases completely solve the problem. However, if you still cannot connect to Skype, then the problem may lie in the operating system itself. In this case, you should think about reinstalling it.

When launching Skype, at the stage of entering your username and password, the error “Connection could not be established” may appear. This error is caused by the fact that the program for some reason was unable to establish a connection to the Skype servers.

The root of the problem, as a rule, lies in the use of an old version or problems with the Internet on the computer.

Today we will tell you what to do if Skype failed to establish a connection and look at all the ways to get rid of this error.

Reasons for the error

The moment you start the program, when you enter your username and password, Skype connects and sends a request to its servers to verify the accuracy of the data. The server, in turn, must send a response request that your data is correct.

If a connection cannot be established between your computer and the Skype servers, the program cannot check your data and the error “Connection could not be established” appears.

The error occurs due to several reasons:

1. You have an old version or your system files are damaged

2. Problems with the Internet on the computer or a problem with the provider

3. Blocking by antivirus or firewall

4. Failures on the company’s servers

Outdated version

This reason is the most common and easiest to correct. Skype developers are constantly releasing updates.

When you send your data to the official servers, not only information about your account and password is sent, but also information about your version of the program. If you are using an older version, you will see the Skype connection failed error.

Solution

The solution is suitable not only for cases when the problem is caused by an outdated version, but also when your critical files are damaged.

Go to the official website and download the latest version of Skype. Run the installation of the downloaded file and try to establish the connection again.

If you can't install Skype, try uninstalling the old version first. To do this, go to Control Panel - Programs - Uninstall Programs. Click on the program and click the “Delete” button.

After deleting, press the Win+R key combination and copy there %appdata%\Skype and click the OK button.

A folder with temporary files will open. Select and delete all folders and files in the window that opens.

Try installing Skype again. In 90 percent of cases, the problem with establishing a connection is solved.

Problem with the Internet on the computer or on the ISP side

Skype requires Internet access to work, so if the Internet is unstable, a connection cannot be established.

Problems with the Internet are usually difficult to miss, since most often they affect the operation of all programs running on the Internet - the browser, instant messengers, and online games do not work.

Solution

Resetting Internet Explorer browser settings

The Internet Explorer browser is an important component of Windows and its incorrect configuration can affect the functionality of the Internet on the computer, and as a result, Skype cannot establish a connection.

Open the folder C:\Program Files\Internet Explorer, right-click on the iexplore.exe file and run as administrator.

Go to the browser properties by clicking on the gear icon in the upper right corner of the browser and go to “Browser Options”.

In the browser properties, go to the “Advanced” tab and click “Reset”.

After this, Internet Explorer browser settings will be reset.

In the window that opens, check the boxes next to “Turn off Windows Firewall” and click OK.

Now that the antivirus and firewall are disabled, try launching Skype. If the connection was successful, then the problem is related to the settings of the firewall or your antivirus. Turn your firewall and antivirus back on and read on.

Solution

Setting up Windows Firewall

Go to Control Panel — System and security — Windows Firewall.

Click on the item in the left vertical menu "Allow interaction with applications".

In the list of allowed programs and components, find Skype and check two boxes.

If nothing is found in the list, click on the “Allow another application” button.

In the window that opens, specify the path to the Skype.exe file by clicking the “Browse” button. By default, Skype is installed in the C:\Program Files (x86)\Skype\Phone folder.

After specifying the file location, click the "Add" button.

Kaspersky Internet Security settings

I'm looking at setting it up using Kaspersky Internet Security as an example. It is quite possible that you have another antivirus or firewall installed, for example ESET, or Dr.WEB. The setup in these antivirus solutions will be approximately the same.

Open Kaspersky Internet Security and go to settings by clicking on the gear icon in the lower left corner. After that, go to the “Protection” - “Firewall” menu.

Failures on the company's servers

Skype is a powerful company owned by Microsoft. It’s extremely rare, but even such companies have failures and problems with servers. The problem with the Skype connection may be due to such a rare case when the company’s servers are temporarily unavailable.

Solution

You cannot influence the situation in any way. Follow the news and wait for the service to restore its operation. Usually such failures last no more than an hour.

We have described all the most common reasons why Skype may write that the connection could not be established. Write your questions in the comments, we will try to help everyone.