How to disable or temporarily block home Internet from Beeline? Review of home Internet from the Beeline operator.

Despite all the advantages home internet Beeline, some users decide to abandon the services of this provider in favor of other companies providing similar offers. A banal move to another city or country can also be the reason for giving up home Internet. One way or another, in this article you will learn how to disable Beeline home Internet easily and simply.+

To opt out of use and payment home Internet Beeline, you need:

Write a request at the operator's office. You must have your passport with you. It is important to indicate in the application the details by which you can receive a recalculation of the remaining (unused) funds. This can only be bank details or a number mobile phone;
Stop depositing the amount for the provision of services. Suitable when the balance is zero or insufficient to replenish the new billing month. Otherwise, the amount required to provide the service will be charged monthly. After 6 months of non-use of home Internet, the contract is automatically terminated;
Pay off existing debts. Applies to the situation when you use Internet access on credit under the “Promised Payment”;
Use “Voluntary blocking” to temporarily suspend services. Available for free on the official BeeLine website;
Call the operator at “88007008000” if you want a temporary suspension in Access.

Your steps to disconnect from your home Internet

In fact, there is nothing complicated about it. You can disconnect from your home Internet at any time convenient for you. You may remember that when you connected to this service, an agreement was concluded. Now, according to the shutdown rules, this agreement must be terminated. To do this, an application to disconnect home Internet is drawn up, according to which you document the refusal of further service on all points of the previously concluded contract. This statement is sent to the operator.

Note. An application to turn off home Internet can only be made at the Beeline office.

If at the time of termination of the contract there were free, that is, unused funds remaining on your personal account, then you have every right get them back. To do this, in addition to the application to turn off your home Internet, you will also need to provide the details of your personal bank account (if you have one). Or you can go for more the simple way– indicate phone number(the subscriber must certainly be serviced only by Beeline), to which the operators will then transfer the entire remaining amount of money.

Note. It is important to note here that the balance in your Beeline subscriber account will not be given to you in cash at any Beeline office. There are only two options: transfer to a personal bank account or to a subscriber’s telephone number.

If at the time of termination of a previously concluded contract and submission of an application to disconnect the home Internet on the subscriber’s personal account, the balance is Money was insignificant or equal to zero, then the subscriber has the right not to terminate the contract, but simply stop making monthly payments. Thus, you can automatically suspend the provision of the Beeline home Internet service yourself.

It should be remembered that, according to the rules for the provision of Beeline services, if the statute of limitations (in Russia it is 3 years) has expired, then the application for the return of unused funds remaining on the subscriber’s personal account will not be satisfied. If the remaining amount is considerable, it is better to immediately indicate in the application all the necessary data for a refund.

Remember that deliberate regular non-payment of Beeline home Internet or non-payment caused by an accidental coincidence within six months, after 6 months, entails automatic termination of the contract and disconnection of the provider’s services.

The Beeline provider provides the “Delayed payment” service for a period of a week. This is very convenient if, for example, you have remote work via the Internet or you need to urgently place an order in an online store, send email, but the monthly payment was not made on time, and such an opportunity is not provided in the near future. If you have such a debt and want to turn off your home Internet, then your application will be considered and satisfied only after full payment"Delayed payment".

How to save money if you are planning to go on vacation

Many people are concerned about the question: what to do with the home Internet if you do not plan to use the Internet for some time. Is this especially true if you need to leave home on vacation or on a long business trip? It goes without saying that no one wants to pay for the Internet “in vain” - why waste it? Beeline specialists have provided for such cases, and now each user is offered a temporary Internet block. What is this service and how to use it?

We will hasten to please you - service " Voluntary blocking» is completely free, so you will not only save money on monthly payment, but don’t spend a penny for temporary blocking! That's double savings!

So, what does the Beeline provider offer with the “Voluntary blocking” service?

One hundred percent blocking of access to the Internet for any period of up to 3 months (90 days). Those who have activated voluntary blocking are guaranteed that the charging of the subscription fee will be suspended for the entire blocking period.
Free connection and deactivation of “Voluntary blocking”.

How to temporarily block home Internet?

There are only two ways to block your home Internet.

1 way. Go to the official Beeline website at Personal Area. Then click the tabs in sequence: “Internet” and “Service Management”. IN last tab Find “Temporary Internet blocking” and click on this tab.

Method 2. Call the technical support number 88007008000 and explain the essence of the situation. The operator activates a voluntary temporary block.

Let us determine the conditions under which the use of the “Voluntary blocking” service is provided:

Free connection and disconnection;
The ability to use this service no more than once during the entire billing period. That is, the service can be used again only after 30 days have passed from the previous voluntary blocking;
It is necessary to have a positive balance on the subscriber account.
After three months (90 days) from the date of activation of the voluntary Internet blocking, the system will automatically turn it off and resume home Internet service according to the tariff plan.
In case of renting a TV set-top box. It should be noted that the rental service is paid in full according to the contract, regardless of whether voluntary Internet blocking is enabled or not.
In the case of renting a TV set-top box provided under the special “Rent for 0” promotion, the voluntary service is provided for a period of no more than 60 days.

What to do if your home Internet was disconnected for non-payment?

Another common question from subscribers of the Beeline provider. Non-payment may be caused by the most for various reasons. In any case, non-payment results in disconnection of the home Internet and suspension of the subscriber's service. So, what to do if access to your home Internet is disconnected for non-payment?

When using the services of one provider or another, we are often dissatisfied with their quality. As a result, we begin to look for another service provider, trying to break the contract with the current company. Termination of the contract is the correct way to refuse the services provided. And in this review we will tell you how to disconnect your home Internet from Beeline if for some reason it has become unnecessary. At the same time, we will look at the voluntary blocking process and the relocation procedure.

Termination of contract with Beeline

If you are not satisfied with the quality of the services provided, do not rush to turn off your home Internet. It is quite possible that all problems can be solved without this. Here are some tips for you:

If your home Internet is slow, you should check your computer for viral infections and simply clean it of accumulated debris;
If there are constant interruptions, try changing the router - sometimes the problem lies there. Also check the integrity of the connecting cables;
If the problems do not end, we recommend that you give it a try. technical support and call a specialist to make sure that there are any problems in the connection.

It is not difficult to change the provider, but it is not very clear whether another service provider will be able to provide normal connection quality.

If you cannot establish a normal connection without daily interruptions, you can complain about your provider to higher authorities. If you don’t want to fight a protracted war, A statement written at the operator’s office will help you disconnect your home Internet from Beeline- call contact phone number 8-800-700-8378 and find out which office accepts such applications. Please note that you will need to return the rental equipment when you do this.

Temporary suspension of access

Let's see how to disconnect your home Internet from Beeline when going on a trip or business trip. In this case, the easiest way is to use the “Voluntary blocking” service. She will allow temporarily suspend Internet access without charging a subscription fee- This is an excellent alternative to traditional blocking. Upon returning from your trip, you will be able to continue using your home Internet from Beeline.

You can temporarily disable your home Internet on Beeline in the following ways:

Through the “Personal Account” - log in with your username and password, go to the menu “Internet - Service Management - Temporary Internet blocking” and set the blocking;
Through the nearest service office - you will have to walk there and write a corresponding application. Don't forget to take your passport with you;
Contact phone number 8-800-700-99-66.

note that maximum term blocking period is 90 days.

Moving to a new apartment

If in your current apartment you used home Internet from Beeline, but the time has come to move to a new apartment, check if this provider is present at your new address. To do this, call 8-800-700-8000 and ask the operator a question. If the house turns out to be connected, simply fill out a request to move - you will need to coordinate the arrival of Beeline specialists, who will install home Internet in your new home.

If it turns out that the provider is not yet working at the new address, you can disable your home Internet on Beeline using any of the methods described above.

Many clients who use home Internet from Beeline are interested in the question of how to turn it off for a certain period of time, for example, if you are planning a trip or business trip to long term. Of course, no client will want to pay for services if they do not use them. Option developers at Beeline have provided similar problem, and subscribers can temporarily disable their home Internet. To do this, you will need to use the “Voluntary blocking” option.

Description of the “Voluntary blocking” service

The service is provided free of charge. Accordingly, each Beeline client will be able to turn off the Internet for their home without paying additional funds. Thus, shutdown is possible for a maximum period of 90 days. It is for this period that the debiting of funds from the balance to pay the subscription fee is suspended. By the way, it should be noted that disabling the blocking is also provided free of charge.

The conditions for using the option should be highlighted:

Absolutely free use"Voluntary blocking" service.
This service is not provided continuously. If the client has already used the service, he cannot block it again during the billing period. In other words, if the option was active, it can only be reactivated after 30 days have passed.
To use the service, there must be no negative balance on your balance. The option can only be used with a positive balance.
If the blocking is not removed within 90 days, the system will disable it in automatic mode. After this, the home Internet will begin to operate again and the subscription fee for the active Internet option will begin to be charged.
If the client uses a TV set-top box for rent, then he will need to pay for it separately. The option does not apply to the TV set-top box.
If the client uses an option such as a TV set-top box under a promotional offer, namely “Rent for 0”, then the “Voluntary blocking” service is provided not for 90 days, but only for 60 days.

To protect yourself from unwanted calls and SMS, subscribe to the service.

How to enable Beeline blocking

To activate services and block the use of home Internet during the subscriber’s absence, you will need to use one of the provided methods:

You can use your personal account. This method requires the Internet. The client needs to go to the Beeline website and log into his personal account. To authorize, you will need to obtain a password. Clients will be able to receive it in the form text message, but only after completing a short registration in your account. To do this, fill in the required columns. After receiving the password, you need to enter your phone number and password and log in to your personal account. Then you should go to the “Internet” tab, and then go through the service management section. Now the subscriber must find the temporary blocking tab and click on it.

If you cannot block access to your home Internet on your own, then you will need to use outside help. To do this, customers can call the technical support service for subscribers at 88007008000. Next, after connecting to the operator, they should tell the problem and ask to turn on the service. After this, the operator may ask you to provide your passport details to confirm your identity, and only then will the “Voluntary Blocking” service be enabled.

How to disable

After returning from a trip or business trip, you will need to reactivate your home Internet, and to do this you need to disable “Voluntary blocking”. You can perform this action in several ways:

You can log into your personal account if you have access to the Internet and disable the blocking. If you are logging in from another computer, you will need to enter mobile number and a password that should be saved in messages.
You can also disable the service by calling the operator. To do this, you will need to dial the number 88007008000. Call to this number free, but may require a wait long time for the operator to answer the call. To disconnect, the operator can request the series and number of the passport.

These are all the features of the “Voluntary blocking” service. If you encounter any difficulties connecting or disconnecting the option, you can contact Beeline branded communication stores. Specialists of any salon will try to help the client resolve the problem. If possible, employees will independently carry out the necessary activation or deactivation procedure. Subscribers should remember that when going to a communication salon, they must take with them a document that can confirm their identity.

Surely you have a computer or laptop, but modern world, a technique of this kind without access to worldwide network The Internet can be of little use. The Beeline company, which provides telecommunications services, also offers “Home Internet” in its list of services. In other words, it is no longer just an operator mobile communications, but also a full-fledged provider that provides its clients with a dedicated line high speed internet, round-the-clock technical support and, if necessary, WI-FI router. However, as often happens, the quality may not satisfy the end user.

The reason may be regular connection interruptions, high ping, discrepancy between the declared speed and the actual speed, or simply high price tariffs. In this case, you will probably find our article useful on how to disable Beeline home Internet. By following the instructions below, you can cancel this service.

Disabling home Internet on Beeline

1. To terminate the contract with the Beeline company, in order to disable the Beeline home Internet, you will need to refuse the services provided, specified in the document, by writing a written statement to the provider. Any nearest Beeline office will help you sort this out.

2. Upon termination of the contract, you will have the opportunity to return the funds that remained in your account by indicating the details of your bank account or Beeline mobile phone number, to which the unused funds will be received.

3. If there is an insignificant amount in your account, or there are no funds at all, then in this case you can not pay attention to the contract, but simply stop paying for the home Internet service. When is the payment due date? tariff plan, and the personal account does not have the required amount, then Internet access will be temporarily disabled until money equal to the cost of your service is deposited. By the way, the contract will be considered terminated if you do not use Beeline’s home Internet for six months. This means that the provider no longer has obligations to you and your account removed from the database.

4. Using the “Delayed payment” service, and when negative balance account, you will need to repay the debt in full size in order to terminate the contract.

An unplanned vacation, relocation or long business trip force us to suspend the usual rhythm of life. If a pet can be given away for foster care, and water and electrical appliances can be temporarily turned off, then what to do with the Internet? Is it necessary to terminate the contract with Beeline during departure, and what alternative options Can the operator offer?

“Voluntary blocking” is included in the list of standard services. It is available to all Beeline subscribers. Service provided for free for a period of up to 90 days, but subject to several simple conditions. Let's look at them in more detail.

“Is it possible to block the Internet while on vacation?” - one of the most frequently asked questions to Beeline technical support. Yes, it is possible to temporarily disable access to the network using the “Voluntary Blocking” service. The service allows you to freeze a subscriber's account up to 90 days. During this period, the personal account will not be charged subscription fee, and the device itself is disconnected from the main network for the duration of the service.

The time frame for disconnection is chosen by the subscriber himself. This can be either 5 days or 89. The main thing is that the period does not exceed 90 days.

Subscribers of the set-top box rental service can also take advantage of the temporary suspension of network access. But the fee for using the set-top box will be charged in full, despite the user’s lack of Internet access. To avoid unpleasant situations, think through your schedule for the rental period in advance or do not forget to top up your account at the time of departure. Subscribers to the “Rent for 0” service can suspend access to the network for only 60 days.

How to enable “Voluntary blocking”?

There are three ways to disable Internet access:

independently in your Personal Account;
over the phone with a technical support operator;
in the sales office with a company employee (you should write an application for temporary blocking of access).

How to transfer money from an MTS account to Beeline using a phone and the Internet?

Please note: service available only once within 30 days(calculation period from the moment of payment until disconnection). Another required condition – positive balance on the subscriber account.

To temporarily disable Beeline home Internet through your personal account, use this scheme: log into your personal account → “Profile” tab → “Account blocking” link → “Block”. In the pop-up window you can select the disconnection period and read about the terms of service. Something went wrong? Contact technical support for help at 8-800-700-8378 (the service is available around the clock, calls are free for Beeline subscribers).

You can remove the blocking using an identical connection scheme - through your personal account, at the company office, or over the phone with an operator.

After unblocking, the subscription fee, which was never used, is returned to the subscriber’s account. The amount of refunded funds is proportional to the full days of being offline. The money will automatically be credited to the subscriber’s personal account after canceling the service.

What should I do if I do not have time to unblock Internet access on my computer within three months? If the subscriber is in no hurry to reconnect the Internet, the system independently activates his personal account after 90 days. Access to the network will be restored, and the subscription fee will continue to be credited to the operator’s account.