The Android 7.0 phone app crashed. What to do if applications crash on Android

The com.android.phone error periodically appears on some gadgets running .

By stopping the running process, it causes a lot of inconvenience to users and causes data loss in applications.

Let's take a closer look at how to quickly fix the problem and make sure it never appears again.

Content:

Problem Meaning

Before you begin to analyze methods for solving an error, you need to determine its meaning.

A pop-up window with the text “com.android.phone” means that the running process (program, utility or widget) was suddenly stopped by the smartphone system.

The problem indicates that the phone components are not working correctly. The network may not be able to communicate properly mobile operator And installed firmware.

The problem appears naturally - only after or in the process of working with specific phone functions (calls, SMS, browser, and others).

Causes

In the Android operating system, all types of errors can be classified as certain group.

A message starting with “com” means that the failure occurred in system application, which interacts with open process or user program.

Some users immediately uninstall the application, after which an error window appears, but this does not help correct the situation, because incorrect work system component will also affect other software on the device.

“Com Android” refers to the phone and dialing function, so the causes of the problem are as follows:

• Single application crashes in the Phone utility. In this case, the error will appear only once and will no longer interfere with the user’s work;
• There is no space to store the cache of the "Phone" process;
• Error in “Phone” system functions. As a rule, it occurs after or after its rollback;
• The influence of virus software that has access to dialing and communication functions;
• whether installing a plugin, extension;
• Incompatibility between system software and user installed components. Appeals third party programs phone functions may malfunction. This may depend both on the action of the user and on the developer of the installed application.

This way you will eliminate the periodic appearance of the “com android” window or you will be able to “save” your gadget if the program appears cyclically and you do not even have time to press the phone keys.

Method #1 – Clearing the device cache

This method eliminates all errors in running processes by clearing temporary data that is stored in random access memory and cause a problem.

To delete the cache manually using the built-in ones, follow the instructions:

• Open the settings window;
• Go to the applications tab;
• Open the “All” item and click on “Phone” to go to the built-in utility window. In this window you can manage the main parameters of the component, including deleting the cache;

Rice. 2 – list of all system applications

• Click on “Clear cache” and wait until the process completes;
• We also recommend that you press the button "Erase data" to start the initial correct configuration of the phone;

Rice. 3 – functions “Erase data” and “Clear cache”

After clearing the cache successfully, the option key will become inactive as shown in the image above.

Now you need to restart your smartphone for all the settings to take effect and the phone to work again in normal mode without various errors.

Method #2 – Using another Phone app

In addition to the standard program for making calls, users can use any other application that stores all contacts and call data.

In most cases, the com.android.phone error only applies to standard dialer.

You can install another utility using .

Just use the program tool and choose the one you like. Install it and use it in the future instead of standard software. The error will not appear.

Rice. 4 – search and install dialing programs using Play Market

Method No. 3 – Reset settings

Resetting settings or Hard Reset is a function that allows you to solve any problems with or. Its essence is to delete absolutely the entire configuration.

Also, all data and the user file are deleted - the phone returns to the settings that were set at the time of its release. Resetting completely deletes the following information:

1. Phone book contacts;
2. Messages;
3. Application data;
4. Call history;
5. Saved files and folders.

To do this, you need to download the firmware installation file to the smartphone’s SD card and perform the installation using the recovery menu.

Occasionally, Android crashes and crashes. unpleasant consequences for the user. These include the constant appearance of messages “An error has occurred in the application.” Today we want to tell you why this happens and how to deal with it.

In fact, the appearance of errors can have not only software reasons, but also hardware ones - for example, failure of the device’s internal memory. However, for the most part, the cause of the problem is still the software part.

Before proceeding with the methods below, check the version problematic applications: perhaps they were recently updated, and due to a flaw in the programmer, an error appeared, which causes the message to appear. If, on the contrary, the version of a particular program installed on the device is quite old, then try updating it.

If the failure appears spontaneously, try: perhaps this is an isolated case that will be corrected by clearing the RAM upon restart. If the program version is the latest, the problem appeared suddenly, and rebooting does not help, then use the methods described below.

Method 1: Clear app data and cache

Sometimes the cause of the error may be a failure in service files programs: cache, data and correspondence between them. In such cases, you should try to reset the application to the one you just installed by clearing its files.

1. Go to "Settings".



2. Scroll through the list of options and find the item "Applications"(otherwise "Application Manager" or "Application Manager").



3. Once you reach the list of applications, switch to the tab "All".

   

   Find the program that is causing the crash in the list and tap on it to enter the properties window.



4. An application running in the background should be stopped by clicking on the appropriate button. After stopping, press again "Clear cache", Then - "Clear data".



5. If the error appears in several applications, return to the list of installed applications, find the rest, and repeat steps 3-4 for each of them.
6. After clearing data for all problematic apps, reboot your device. Most likely the error will disappear.

If error messages appear constantly, and among the faulty ones there are system ones, refer to the next method.

Method 2: Factory reset

If the "App error has occurred" messages refer to firmware (dialers, SMS apps, or even "Settings"), most likely you are faced with a problem in the system that cannot be fixed by clearing the data and cache. Procedure hard reset is an ultimatum solution to the set software problems, and this one is no exception. Of course, in this case you will lose all your information on internal storage, so we recommend copying everything important files to a memory card or computer.

If none of the options help, most likely you are faced with a hardware problem. You won't be able to fix it yourself, so contact service center.

Conclusion

To summarize, we note that the stability and reliability of Android is growing from version to version: newest options Google's OS is less prone to problems than older ones, even if they are still current.

If you see the message “The Phone app has crashed” on your Android 7.0 or higher, this means that there is an error related to system process com.android.phone. It's quite logical that this alert talking about critical failure, as a result of which this process can no longer operate normally. But what can cause such a problem, and how to quickly fix it? Let's figure it out.

Notifications when the Phone app crashes

Reasons for the error in “Phone”

It is worth noting that the “Phone” application is responsible for the operation of most of the main options in Android 7 and is interconnected with many of its services. Therefore, any failure in the OS or third party software entails an error in its operation. Among the extensive list possible problems, the following can be distinguished:

• random errors are the most common and common;
• filling the system cache associated specifically with the Phone application or the system as a whole;
• malicious code;
• user intervention;
• incompatibility of any application that interacts with the “Phone”.

One way or another, in most cases the user is the culprit. This refers to an excessive amount of software, which is not always of high quality and official, cluttering the phone with garbage, viruses, and the like. And most often they fail budget models made in China (DOOGEE, BQ, Leagoo).

Fixing an application crash

Let's look at the solution options as they increase in complexity and consequences. Naturally, you need to start with a simple restart - this is the simplest solution that can eliminate a random crash. When you reboot, the system will not only restart everything important processes, but will also partially correct damaged system files. More serious problems cannot be fixed this way.

Removing junk and clearing cache

To perform this action it is better to download special utility for cleaning temporary files. It could be CCleaner, Master Cleaner or analogues. It should be remembered that in latest versions Android has a built-in cleaner. It is recommended to manually clear the cache and data of the Phone application. After cleaning, reboot the gadget.

Naturally, if a failure occurs after startup certain programs- they need to be demolished. However, you can first try simply erasing data and deleting the cache for problematic software.

Disable synchronization

Often a failure is caused by setting the date and time via the Internet. You can disable this feature in the Settings menu by selecting the “Language, time, keyboard” section. Instead of this section there may be simply “Date and time”. It all depends on the shell and launcher. Set the time and date manually, plus set your time zone - this important point.

Malware scanning

The last thing you can do without risking loss of personal data is to find the virus that could be causing the problem. It often happens that installed software is not malicious at all, but custom software can cause malfunctions and critical changes to system files. Antivirus scanning will not only eliminate full-fledged viruses, but also partially solve problems with custom software and changes to the system without restoring it.

Today there are many proven utilities - AVG, Dr.Web, Kaspersky, ESET and others. Plus, uninstall unused software on your phone. What should be done:

1. Download and install antivirus from the Play Market (and only from there).
2. Check the system.
3. If a virus is detected, cure damaged files.
4. Reboot the gadget.
5. Even if the “Phone” started working normally, clean out temporary files.

Please note that you can scan with several programs, but this must be done one at a time, and after scanning, remove the security software. You cannot have 2 or more antiviruses installed at the same time.

In addition, you can use a PC or laptop antivirus to check. To scan, simply connect your device to your computer as a drive and scan it. Malicious code and the scripts have few differences, so the likelihood of detection is high.

Solving a problem with the phone application using a reset

There is such a thing as “soft” and “hard” reset. In any case, you need to copy all important information, contact list, passwords to the cloud or on your PC. Go to the applications you use and save progress on them by linking your account, for example, to social network. By default you should have it bound Google account, so set synchronization there too.

A “soft” reset, also known as soft-reset, will return the device to its original state, erasing all changes to the operating system and deleting applications and so on. How to make it:

This solution is a kind of rollback of the operating system to its original state.

If this does not help, then you need a “hard” reset or Hard-Reset. Don't be afraid of this term. This is a deeper (low-level) cleaning of the system. It is impossible to save any information here, but at the same time all sources of the bug are removed. Instructions:

1. Turn off your device.
2. During startup, go to the “Recovery” menu. For each model, the login to Recovery may be slightly different - try the login combination for your device.
3. Clear user data via “wipe data/factory reset”;
4. Wait for the procedures to complete.

Please note that this solution also eliminates viruses if the corresponding software did not detect them. After this, the message that there was a problem with the Phone application will no longer appear on your Android 7 or higher. Here is another visual video instruction for such a reset:

After restarting the phone, you will have a completely clean Android. There is an important point: in the last Android versions(6.0, 7.0 and higher) there is protection against theft. So check out our past material.

Reflash the device

If all this does not help, then there is global damage to the system. In this case, only flashing will help. This procedure is not recommended for inexperienced users. Errors during flashing can turn the device into a “brick” - then you can forget about the warranty and inexpensive repairs.

The flashing method directly depends on your device, so you need to select a solution specifically for specific model and companies. It is advisable to use standard versions, downloaded from the official website of the manufacturer. In this case, it is better to avoid custom firmware and beta versions.

If even after updating the firmware the problem persists, then there is only one option left - going to a service center. It is likely that there is a hardware failure that is affecting the operation of the device.

Conclusion

We hope the information helped you solve the problem, because, despite a large number of there is nothing complicated in solving the problem. In most cases, the error “The Phone application has crashed” is corrected in the first stages. To avoid its occurrence in the future, we recommend:

• install software only with Google Play Market or the official website of the developers;
• Regularly clear your phone of temporary files;
• periodically scan the system for viruses;
• update the operating system in a timely manner (“Settings” - “About phone” - “Software update”);
• do not install a large number of applications - even if they are not open, they can run in the background, consuming device resources.

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Today, probably every person already has a mobile phone. IN modern smartphones used incredibly big set functions. Thanks to the use of the operating room Android systems, a phone today can easily turn into a video player, player, game or, for example, a powerful calculation tool.

To do this it is enough to use special applications. However, the main function of a mobile phone is still calls. But what should you do if suddenly the error “An error occurred in the com.android.phone application” appears and the phone stops ringing?

Primary function

First of all, the main function of any phone is calls. Even colossal development mobile technology and the technological boom could not change this fact. Although this is no longer very noticeable behind the many various programs For operating system Android and various additional functions, the primary function of any telephone set there is still communication and calls.

If this function is lost, the phone will simply automatically cease to be a phone and become some kind of multimedia device that allows you to play games, run various applications or read e-books. The message “An error occurred in the com.android.phone application” indicates that the calling function has stopped working. There may be several reasons for this.

First of all, such an error can occur when the Phone application malfunctions or when the cache is cluttered. The reason may also lie in damage this application a virus or the user himself. First of all, you need to try restarting your smartphone. Possibly after heavy use various applications and programs in a row, system function“Contacts” just crashed. If this is the problem, then a reboot should resolve the issue. This is according to at least a simple action that can be performed to resolve the problem.

If even after a reboot, attempts to open the phone book remain unsuccessful and the error “the com.android.phone process has been stopped” appears again, then perhaps the problem lies in something else and you need to figure out how to cure the phone. A similar situation could arise if the Phone application was heavily cluttered with temporary files and cache.

In this case, fixing the problem is quite simple: you need to delete temporary files and clear the cache. To do this, open your smartphone settings and go to the “Phone” section. Open it. At the bottom there will be buttons “Erase data” and “Clear cache”. You must press both buttons in turn. It would also be a good idea to get rid of temporary files on your mobile device. To do this, you can use specialized utilities, such as Clean Master or CCleaner. After cleaning, you need to restart your smartphone and try again.

Problem still exists

If the methods described earlier did not help resolve the problem, then perhaps you should try a couple more methods. You can try to unsync the time and date with the Internet. This method quite often turns out to be very effective. To do this, you need to perform the following sequence of actions: go to “Settings” and select the “Date and Time” section. Here you need to uncheck the box next to “Network date and time”. After this, you need to restart your phone and go into contacts again. This time the com.android.phone error should disappear. If this action did not help, you need to do the following.

Calling apps

If you were unable to restore your original dialer, you will have to replace it with something. Go to Google Play and try to find the calling application and install it on mobile device. That's it, you can make calls again. If you do not have Internet access on your mobile device, you can download the application to your phone directly from your computer. To do this you need to download the apk file or in other words installation file“dialer” programs from the website with applications.

When performing this operation, you need to be extremely careful so as not to download viruses along with the utility. To do this, carefully read the reviews of other users and read the description of the program. If you have even the slightest suspicion that the installation file is unsafe, close the site and try to find the right application on another Internet resource. Once you download the installation file, you will be able to use two methods. You can simply drop the apk file on your mobile phone using a USB cable or any other way.

After that, open the installation file on your phone and install the application. You can also install the InstallApk program on your computer, connect your mobile device to the computer, launch the utility and download the dialer. Now you can make calls from your smartphone again. However, this method of solving the problem can rather be considered a temporary solution. The phone.android.com process may still interfere with your ability to use your mobile device properly. For this reason, it is necessary to put in order standard application"Telephone".

Radical measures

A back up or a return to factory settings can save the user from all troubles. Back up is special function recovery by returning to factory settings using a backup copy of the operating system. To perform a restore, you must perform the following operations. Open Settings and find the Backup & Reset section. There should be an option here called “Reset to Factory Defaults”. Click on it and wait for the process to complete.

The only disadvantage of such a reset is complete removal all user information from a mobile device. This means that all your contacts and passwords will be deleted. To save this information, you must synchronize with Google system. It would also be a good idea to create backup copy your contacts on a memory card or in account. After copying all important data, you can begin the recovery process. In some cases, flashing the OS can also solve the problem.

This, however, is a last resort option. It should be resorted to only if all other options have failed. To reflash a mobile device, certain skills and abilities are required. Otherwise, you can only harm your mobile device.

To avoid stopping the com.android.phone process, you need to be careful mobile phone. You shouldn’t download everything to your smartphone. In this case, you run the risk of contracting a virus that can easily disable the Phone application. Don't forget to regularly clean your device of temporary files. They can clog the system and interfere with normal operation.

When developing new versions of Android, programmers always try to make the operating system more stable, smooth, and intuitive. However, despite the efforts of the developers, errors in the operation of the software occur from version to version, and the older the device and the older Android installed on it, the more errors there are. Every error that occurs during the operation of the device has both causes and ways to solve it. Let's look at the most common errors and methods for correcting them.

What to do if an error occurs in the application

An application error is the result of an incorrect action written in the application code, which led to its operation stopping. After stopping the program, the system usually provides the user with information that an error has occurred and also shows a code that describes the error. This code will help us understand what exactly happened and how to deal with the problem.

Typically this problem occurs if you installed the application by downloading APK file from an unverified source. There are 2 reasons for this failure:

• The application is designed only for devices running a newer operating system than the one you have installed
• The APK file contains an error and will not be able to install the program on devices with any version of Android

The solution will correspond to the problem: try to delete the APK file and download it from another source. We also recommend checking technical requirements software applications. If your device has a lower version of Android than specified in the requirements, update your device to the appropriate version.

If you encounter such a problem, then you need to think about cleaning internal storage from unnecessary content (photos, videos, applications). Often, the problem of insufficient internal memory affects users of gadgets with initially small storage (8 or 16 GB).

This problem also affects the overall performance of the device. To solve this error, we recommend that you read our article “”, which details ways to optimize both the internal storage and RAM of the device.

As quick solution ROM shortage problems, we recommend that you take advantage of the opportunity to expand the internal memory by installing Micro cards SD. We also recommend using the program Link2SD, which will help you transfer application data to an external memory card.

Attention! The Link2SD app requires Root rights on the device. If you do not have superuser rights on your smartphone, contact detailed instructions in our article.

This problem usually appears on smartphones after:

1. Replacing the SIM card with a new one
2. Phone flashing

If you saw this problem, this means that the interaction of the built-in communication modem with the new software on your smartphone is broken on your device, or there are problems with the SIM card that does not allow you to fully interact with the tower cellular communications.

To resolve the problem, follow these steps:

• Go to Settings - Applications - Phone and click on Clear cache and data, then restart your device (article How to delete cache on Android)
• Check the functionality of your SIM card on another device
• Reset Android settings (article)

Error "android.process.acore"

To solve the problem, follow the diagram presented in the previous paragraph, only instead of the application “ Telephone» select « Contact storage».

Error "com.android.phone"

This problem may appear after replacing the SIM card or after flashing the device. It indicates that the device modem cannot work correctly with the new software or connect to a cell tower. In order to get rid of this error, go to the application settings, select the “Phone” application, clear the cache and data, then restart your smartphone. If the error does not disappear, then it is necessary.

The same actions must be taken if there is an error “ android.process.acore", just select the application for cleaning " Contact storage" After that your phone book will be completely cleared, so be sure to do .

Error "android.process.media"

A similar problem occurs among owners of smartphones with a card Micro memory SD that is malfunctioning, which results in errors in the operation of applications installed on it. We advise you to remove the application from the memory card that is crashing during operation, and install it on internal memory devices.

We advise you to find out what to do if they do not open and Android apps crash .

What to do if a synchronization error occurs?

The first reason may be bad connection with the Internet, and sometimes the synchronization process itself freezes, in this case, disable your Google account in the device settings and reconnect after rebooting.