Skype is a popular program that helps people communicate with each other via the Internet. Lack of connection is the main error that can occur while working with this messenger. The user can see a spinning loading icon.

How to fix the situation if there is no connection on Skype? What are the reasons for the failure?

Weak connection

Skype connection problems occur due to a weak signal. Restart your router or modem. If you have wired Internet, disconnect and reconnect the cord.

Restart the messenger as well. Turn it off completely so that the Skype icon disappears from the taskbar, and then open it again.

Is the Internet still weak? Check how browser pages open. If it loads slowly or refuses to load at all, call support. The ISP must resolve the problem with your connection.

Lack of Internet or a weak signal is also a common response to the complaint: “I can’t see the picture during a video call.” Why is this happening?

Skype connection problems often occur among people who use mobile Internet on a computer. A 3G connection may not be enough for Skype to work properly. What to do with such an Internet? Here you should look for other opportunities for communication. There is nothing else left.

Antivirus and firewall

Antivirus software and firewall may block program access to the network. We constantly connect, but there is no result. This happens extremely rarely, but still this possibility cannot be excluded.

As a rule, this can happen if the computer has a weak or little-known antivirus that cannot determine the legality of access to the Internet of one or another installed software.

If the computer says "No connection", then the firewall may be controlling the flow from the network to the computer. This occurs as a result of incorrect configuration or an overly aggressive security policy. For example, the built-in Windows firewall asks every time you start a new program whether to restrict its rights or not.

Disable your antivirus and firewall for a while. This can be done in the Control Panel through the “System and Security” block.

Allowing communication in the firewall

If Skype connects to the network, then the problem was caused by these security tools. Setting up a connection involves adding Skype to the list of safe programs that can be given access to the network.

Launch Control Panel via Start and select the “Windows Firewall” block.

Find the messenger in the “Allowed programs and features” list and mark it. Click OK for the changes to take effect.

If the program is not in the list: click on the “Change settings” button and then on “Allow another application”. Specify the path to the Skype.exe file. Open it in regular Explorer and copy the link.

Setting up a rule in antivirus

Let's look at how to add programs as an exception using Kaspersky Internet Security as an example. Each antivirus has its own interface, so you will have to search for the necessary sections according to the instructions on the official websites of the defenders.

Launch the menu, click on the gear icon (located on the bottom panel) and open the “Protection” section.

Select the “Firewall” block.

In the software network rules window, find Skype through the search bar, expand the drop-down list and click on “Allow”.

The changes should take effect immediately. If Internet access is not restored, restart your PC.

Viruses

Virus software can also cause problems with Skype, in particular, its refusal to connect to the network. Scan your computer for viruses. Use a scanner in addition to your antivirus. For example, DrWeb CureIt!

Garbage on the computer

Haven't you cleaned your PC in a while? Then it is not surprising that Skype does not connect to the network.

Use special cleaning programs that will free your computer's memory from unnecessary files on the system drive. For example, CCleaner will help you.

You can also perform “cleaning” using standard Windows tools.

1.Right-click on the system disk and select “Properties”.

2.Click on the “Disk Cleanup” button.

3.The system will start scanning the disk space and display the evaluation results.

4.In the results, check the boxes next to the types of files you want to delete.

5.Click OK.

Restrictions on rights

Skype also does not see the Internet due to restrictions in user rights. Skype may accidentally end up on the list of prohibited programs and resources installed at your workplace.

Using an old version of the program

As a rule, Skype updates itself. You open the messenger and it automatically downloads the files and installs them immediately. The user just needs to wait for some time.

If you did not download Skype from an official source and you have an old version that is not updated, most likely he does not want to join for this very reason.

What should you do in this case? Remove the program from the PC memory. To do this, you can use the Programs and Features menu or third-party programs, such as CCleaner or Revo Uninstaller. The second option is more reliable in the sense that all files associated with the program, including registry entries, will be deleted from the PC. Thus, there will be no conflict between the deleted program and the new downloaded one.

After uninstallation, download the new version of Skype from the official resource: https://www.skype.com/ru/download-skype/skype-for-computer/.

No connection to download server

If during installation you are told that it could not connect to the download server, you need to download the full distribution. It is available at the official link: http://www.skype.com/go/getskype-full.

This is a complete offline installer that will install the program for you even without the Internet. You can then use it on other computers on which you may also need Skype.

Connection settings

For Skype to work correctly, you need to configure a network connection within the program.

Skype's Internet connection settings are set automatically. They are related to the network settings installed on your gadget.

Proxy servers are detected automatically by default if the appropriate checkbox is checked. You have the right to enter the host and port yourself in Settings, in particular, in the “Connection” block in the “Advanced” tab.

Skype meeting

Along the way, we'll look at how to join a Skype meeting. Meetings are business meetings. They are available to those who have the Web App. It doesn’t matter where you are: at home, in a cafe or on the road. Joining is possible via a smartphone or tablet.

1.You will receive an invitation to a meeting. In it you need to click on the Join Skype Meeting link.

2.Since your microphone will be muted by default, you will need to enable it. Find the microphone icon and click on it if you want meeting participants to hear you.

If there is no connection on Skype, first check if you have access to the Internet. If not, reboot your router or modem.

Effective methods are updating the program and cleaning the computer. Thus, the connection problem is solved. The main thing is to determine the cause.

Sometimes users may experience the following error: Skype could not establish a connection. Why is there such a problem with Skype?

The fact is that when launched, after entering the login and password, the program sends data to the server, where information about all users is stored.

If such an account is found, the login is performed, otherwise the program simply does not log into the account.

But the error “The connection could not be established” means that the program cannot contact the server at all - the signal from the program is sent, but does not arrive at the server.

That's why the account menu in Skype doesn't open.

So, we have already figured out what the error “The connection could not be established” means, now it’s worth understanding what to do.

Solution #1. Checking your Internet connection

First you should check whether there is an Internet connection at all. Maybe the problem is not with Skype. This can be done by opening a website in your browser, for example, Google.ru.

If the site does not start, then you should check whether there is enough money in your account to use the World Wide Web or call the technical support of the company whose client you are.

Solution #2. Check program version

Another basic problem is that the old Skype is installed.

To check your version, you need to select “Help” in the toolbar and click on “About Skype”.

In the window that appears, you can see the version (underlined in green in the figure below).

Therefore, you need to try to turn it off, at least for a while.

To do this, go to the same “Control Panel”, where select “System and Security”.

After this, you need to click on “Windows Firewall”.

Now all that remains is to check the boxes “Turn off Windows Firewall” - 2 times (circled in red in the figure) and click the “OK” button.

Now you need to try to launch Skype and if the program again writes: “The connection could not be established,” you can try further methods.

Solution #4. Disabling antivirus

To exclude this option, you should go to your antivirus program and look in the settings, for example, for “parental controls” or other additional functions of the Skype antivirus.

To exclude this option, you should temporarily disable the antivirus - if Skype works with the antivirus program turned off, then the problem is in it.

As for how to disable the antivirus, it all depends on the specific program.

In Kaspersky Anti-Virus, this is done as follows: you need to right-click on the Kaspersky Internet Security icon and select “Exit” (underlined in green in the photo below).

This approach is applicable to almost every modern antivirus.

It is possible that the antivirus automatically added Skype to the list of blocked programs. How to fix this problem?

It all depends on the specific antivirus. If it is possible to reset it, do so. You can also remove the antivirus.

This is done in exactly the same way as described above for Skype.

Solution #5. Router settings

If Skype says “The connection could not be established,” the reason may be in the router settings. To remove this error, you must do the following:

• Go to the router settings. To do this, type 192.168.0.1 in the address bar of your browser (depending on the router, this address may change, see the information in the documentation).

Advice! You should go into the router settings through the Google Chrome, Mozilla or any other browser, but not through Opera - the settings very rarely work through this browser.

• Depending on the router, the appearance of this window may vary. If nothing has changed in the router settings before, the login and password will be the same – “admin”. Enter and click “Login”.
• After this, you need to find the “Virtual Servers” item. Depending on the router model, this item may be located in different menus. For one of the most popular routers today, DIR-300NRU, the search looks as shown in Fig. No. 12.
  There you need to go to the “Firewall” item in the menu on the left, and then “Virtual servers”.

• After going to the “Virtual Servers” item, you need to find the “Add” button. We remind you: the names of the lines may vary depending on the router model. There in the “Name” field we write skype or whatever we want (underlined in red in the photo above).
  In the “Port” field (“External port” - underlined in green), write, for example, 4960. Save the received settings. To do this, find the “Save”, “Change” or something similar button on the page.
• Now you need to open Skype and go to the settings menu there. To do this, go to the “Tools” item in the top menu of the program and go to “Connection problem...”.

• Here in the “Use port” field we write the port we specified in the router settings. We indicated, as we remember, 49660. Click “Save” (circled in green in the figure below) and try to log in again.

Solution #6. Removing appdata

Sometimes the problem may be that some old data is preventing the program from working smoothly, so it needs to be deleted.

To do this we do the following:

• Go to the “Start” menu and “Run” or press Win + R at the same time. In the window that appears, write “%appdata%\skype” and press Enter.

• After this we see a list of folders and files (highlighted in green in the figure above). Select all of them and delete them.
• After this, we launch the program again. If Skype still doesn’t work, you can remove it and install it again using the method described above.

The video below shows exactly this method. It shows you how to go to your Skype save folder and install the new version.

Failed to establish a connection in Skype problem solution 100%

Skype could not establish a connection - 6 solutions to the problem

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Skype failed to connect

Problems with connection in Skype are usually associated with outdated software or hardware, non-compliance with Skype technical requirements, viruses or poor Internet.

Skype can't connect

If you can’t log into Skype and it says “failed to establish a connection,” most likely you have an outdated version of the program. Install the new one using the official download center:

This is the surest way to solve the connection problem, however, it does not work in all cases.

Sometimes the connection error may be due to firewall ban use the application and it, of course, does not see the network and cannot establish a connection. In this case, check to see if Skype is on the list of prohibited programs and remove the ban if necessary.

If you access the Internet via proxy server, and Skype cannot automatically detect its settings, this may also be the reason why it cannot connect. In this case, go to "Settings" through "Tools" main horizontal menu, then in "Advanced settings" And "Compound", and provide the information you know:

If the data is known only to your admin, and he does not want to share it, alas, you will most likely continue to write “check your connection” until you can change the way you access the Internet.

If you've tried all of the above recommendations and still don't know why you can't connect in Skype, try checking what you're entering to see if you're entering it incorrectly: this non-obvious solution might work!

Sometimes Skype does not connect and does not see the Internet due to viruses– check your device for viruses.

By the way, connection errors may be accompanied by both the message “could not connect to Skype” (or “cannot connect to Skype” if you have a non-Russian version) and the notification “Unfortunately, we could not connect to Skype.” True, in the latter case this may be due to the quality of communication.

Why is Skype offline?

Why is the call dropped? Sometimes Skype status “writes” "Offline"- in this case you need to update or reinstall Internet Explorer. It just so happens that even if you don't use this browser, on devices running on Windows Explorer is a pre-installed program and affects the operation of some applications run by Microsoft. Therefore, you should just update it to the latest version.

Internet connection problems

Why is the connection interrupted or lost? As a rule, Skype's Internet connection settings are loaded automatically and match the network settings of your device. How to set up a connection if you access the network through a proxy server? Default proxies are detected automatically, but you can manually enter the required ones host And port(and data required for authorization if this is a proxy requirement):

If there is no connection on your device or there is a problem with it, the program will also malfunction: you will encounter that the connection is constantly broken, the call is interrupted or dropped, there are no beeps or there are no beeps, and so on.

In this case, the questions “why the connection breaks” or “why does Skype keep disconnecting” should be addressed not to the program, but to your equipment, telecom or Internet service provider: They are the ones who are responsible for why the Internet connection is poor. However, if you haven’t found a way to improve the connection on your computer or how to connect your phone to the Internet, Skype offers its own solution:

Since you can only establish a connection in this way from your Skype account, you can only use it if you have a positive balance. Therefore, this is not a solution for everyone.

Other connection problems

If Skype says “this user can only receive messages via chat”, check the following setting - it’s better to select the option here "receive calls from anyone":

If that doesn't work, try the other steps above.

If the program writes that "no active internet connection found", updating Internet Explorer will help here, as well as deactivating the icon "work autonomously"(depending on versions, it may be in the “File” or “Tools” menu; in the latest version there is no such option).

If you receive an error “add contact - check connection”, also check Explorer. Update it (browser).

BUT! It's best to update your device software and Skype version to the latest. They generally eliminate error messages, as well as the errors themselves.

And if you want to know how to communicate via Skype without the Internet, unfortunately, there is no way. To communicate without access to the Internet, use a regular mobile or landline connection.

If you are wondering why the connection on Skype is bad, then it is worth considering that if you, for example, use WiFi, and the access point is far from you, then the data transfer speed will be quite low. That is, the closer the communication device is to the access point, the higher the transmission speed. This may also be the reason why the video turns off or slows down during a conversation.

Video:

Since there can be several reasons for the error, there is no clear advice. That's why I have listed below different methods to resolve the error:

1. As a rule, most often the error occurs when an old version of Skype is used and, accordingly, in order to fix it, you need to install the latest version. You can download the latest version on the page
2. The second popular reason why this occurs is incorrect settings of the Internet Explorer browser. Since this browser is an important component of the Windows operating system, its incorrect configuration can lead to errors in various programs (as you understand, one of them is “The connection could not be established” in Skype). To fix the error you need.
3. Often Skype cannot establish a connection to the server if the network administrator, Internet service provider or firewall restricts access to domains skype.com. To check if this is so, run a test on and if you see that at least one server cannot establish a connection, it means that for Skype to work again, you need to remove the restriction. To do this, first try to temporarily disable the firewall and open this page again - if this still fails, contact your network administrator or Internet provider for help.
4. Although quite rare, sometimes Skype servers stop working properly. With the help of our online service you can - if they work properly, then the error is on your side and you must fix it yourself. And if the servers are not working, you just need to wait a little until the developers fix the error.
5. For other reasons unknown to me, the “Connection could not be established” error may also occur. I don’t know, maybe the Skype files were damaged (for example, the database, configuration file), some OS processes are not working properly, or something else - I only know that you can fix the problem by simply restarting Skype or even your computer. Sometimes deleting the following files helps:
   • %appdata%\Skype\shared.lck
   • %appdata%\Skype\shared.xml

Despite the great popularity of various messengers - Telegram, WhatsApp, Viber and others, Skype remains the most famous and widespread. The application is installed by default with Windows, and it can also be downloaded separately from the website of Microsoft, which owns the rights to the program. To log into Skype, just install the program, launch it and enter your Microsoft account login/password to log in. If you can't log into Skype, read our instructions, where we looked at the most common reasons why problems arise.

Why can't I sign into Skype?

There are 3 main reasons why you cannot log in to the messenger:

• Forgot your username and password to log into your account. The most common reason;
• Incompatible version of the program with the installed Windows operating system. Despite the fact that Windows and Skype are Microsoft products, there may be incompatibility between them;
• There is a problem with the application.

What to do if you can't sign into Skype

Let's look at how to solve each of the problems described above in order to log into Skype.

Incorrect login or password

On the Internet, the user has to create a huge number of accounts - social networks, mail, various sites and much more. Not surprisingly, there is a high probability of forgetting the password for Skype or any other account. If you see the error “sorry, the login information you entered is not recognized by Skype” when you try to sign in to Skype, you will need to reset your password:

Please note: Your Skype login and password is also a Microsoft account. In the Windows 10 operating system, by default, you need to enter your Microsoft account password to log into your account. Accordingly, we recommend that you try entering your computer password to log into your Skype account before attempting to recover your password.

Installing a compatible version of Skype

Microsoft keeps Skype up to date by constantly releasing new versions of the application, eliminating various bugs and adding new features. It is possible that after one of these updates, Skype simply stops working on your computer or refuses to authorize you, even if you entered your account data correctly. In such a situation, there are 2 ways to solve the problem:

Recommendation: If you already have the Windows 10 operating system installed on your computer, do not disable updates and always keep it up to date. If you are using an earlier version of Windows, try to upgrade to Windows 10 as soon as possible to avoid compatibility issues with other programs in the future.

Solving a problem with Skype

As with any program, Skype can malfunction. Most often this can be resolved in the following way:

Please note: If the steps described above did not help solve problems logging into Skype, try reinstalling the latest version of the program on your computer by downloading it from the official Microsoft website.

Remember that there are various alternative clients that allow users to communicate with their Skype account. Such clients can be a solution to the problem if the official application does not want to work on the computer at all. One of the most famous alternative clients is Skype Launcher, a distinctive feature of which from the original Skype is the ability to use several accounts at once, which can be useful in a number of situations.