Kies says no internet connection. Additional features of the Kies program

Many Samsung phone owners use the Samsung Kies application to connect their phone to a computer, which makes it easier to work with a phone connected to a PC. But sometimes it happens that Kies does not see the phone. What to do in this case?

Join the discussion

Maybe there is a problem with the computer?

First, you should make sure that the problem is really with Samsung app Kies, not with a computer. Does the computer see the phone as a connected device? If not, then the problem may be with the computer (say, with USB port or with drivers). In this case they will help general tips for those cases when the computer does not see a flash drive or other USB devices:

check USB ports
check drivers
scan the system for viruses

Hardware ways to solve the phone connection problem

If your Samsung is detected in the system, but Kies does not see the phone, you can solve the problem in several ways.

First, try closing the program, unplugging the cable and plugging it back in: sometimes this helps.

You can try connecting the cable to a different port, be sure to be on the back panel of the computer, and not on the front. And it is advisable to connect directly, and not through an extension cord.

Important! Do not launch the program until the operating system “sees” the phone.

You should also check the connection settings in the phone menu; in the PC connection settings you need to select Samsung Kies.

Also try in the phone settings in the Connection → USB section, select “ USB Debugging" You can additionally reboot the phone (turn it off and turn it back on) - it definitely won’t make things worse, but sometimes rebooting the phone helps to cope with the problem.

Reinstalling the driver on the phone

However, reconnecting the cable and/or rebooting the phone does not help in all cases. If even after this Kies does not see the phone, try reinstalling the drivers on the phone first.

Press left top line in the program and select “Driver Installation” or “Driver Recovery”.

If this does not help, update the drivers through the device manager

Control Panel

device Manager

Find your phone in the list, click right click and select "Update Drivers".

If the problem is in the Samsung Kies program

If reinstalling the driver does not help, try reinstalling the program itself. Perhaps it was installed incorrectly, or you have outdated version.

Reinstalling Samsung Kies

First, uninstall Samsung Kies through Add or Remove Programs (in Windows 7, this section of the Control Panel is called Programs and Features).

Then you need to clean the registry from the “traces” left there by the Kies program.

Important! You can clean the registry manually only if you advanced user and you know what you are doing! If you don't know what the registry is and how to work with it, use a registry cleaning program (for example, CC Cleaner) or don't touch the registry at all.

After uninstalling the program, restart your computer and install Samsung Kies again. Install the current, latest version of the program: sometimes the reason that Kies does not see the phone is an outdated version of the application, with the new version everything should work.

You need to download Samsung Kies from the official website of the application.

Before installation, it is advisable to disable the antivirus and firewall, and the program must be installed with administrator rights (right-click on the installation file and in context menu select "Run as administrator").

If the problem is caused by an inability to scan adequately

Sometimes Kies does not see the phone because a file with an extension that is too long is saved in the phone memory or on the memory card. When connected, the application scans the phone's memory for media files. If a file with a long extension is encountered, the scanning process is interrupted and starts again, as a result the phone cannot connect.

If the problem is with a long file extension:

First, try removing the memory card: if problematic file located on it, the phone without a card should connect normally via Kies.

If the file is on the phone itself, connect the phone to the PC in removable disk mode and copy all media files to separate folder on your computer, and delete them from your phone.

Important! Do not delete files whose origin you do not know!

If this helps, when you're done using Samsung Kies, simply copy the files back.

As you can see, there are several reasons why Kies does not recognize the phone, and several ways to fix this problem. If you can't connect your phone via Samsung Kies, don't despair: try everything first possible ways solutions, and only then contact specialists.

Updating or flashing a phone is not the best simple task for the untrained user. We will look at this issue from all sides, give advice and all necessary information about how to use the program Kies Samsung on Android.

Why do you need to flash your phone?

Flashing a phone involves installing into the device a full range of basic programs that are necessary for its operation. This set of programs ensures interaction between the user and the device, offering him access to all its functions. Simply put, firmware is the installation of an operating system. Therefore, if you hear the expression “Reflash the device,” this is no different from the expression “Reinstall operating system».

Stock firmware = official, standard

Specific firmware versions are usually tied to specific models phones, however, there are exceptions. We can also conditionally classify any firmware version into two varieties:

Official firmware is the firmware provided by the device manufacturer. Its renewal and development rests entirely on the shoulders of official developers. New firmware versions often change the device interface, give access to new functions, or simply eliminate various errors and shortcomings of previous versions.
Unofficial firmware is firmware made by independent developers and device users. It is also called “custom”. Sometimes, such firmware can give your device functions not provided by the developers. But you should always install it at your own peril and risk, since in case unofficial firmware no one can give you guarantees that everything will work well. In addition, you almost always have to update such firmware yourself.

Accordingly, the following main reasons for flashing the phone firmware can be identified:

Improving the stability and performance of the device.
The desire to gain access to applications that function only on new firmware.
Troubleshooting and critical errors, which could have been allowed by developers on older versions.
The need to get rid of some functions built into the phone's operating system, such as Google services.

In addition, sometimes phones do not support official update before new version firmware, even if their hardware allows it. It is in such cases that you may find it useful unofficial versions, which are based on official ones. They help to recreate all the possibilities of current android firmware even on old cars.

Installing unofficial firmware is completely legal, because Android is an open source system.

Possible risks

If you want to flash your phone, it's also worth being aware of all the problems you might encounter. Let's take a look at them:

How to avoid problems with firmware:

Carefully study the installation instructions for the firmware version you want to install. Make sure it is compatible with your device.
Fully charge your phone. If you run out of battery while flashing the firmware, it is almost guaranteed to cause serious problems.
When installing the firmware via usb cable, do not touch or bend it. It is advisable not to touch the phone to prevent the connection from being lost during installation. And also make sure that the file transfer connector on your phone is working well.
If you are not confident in your actions, it is better to entrust the firmware to someone who has experience in such matters.

How to use Kies Samsung to update Android

In order to update the firmware of your device using the Kies Samsung program, you need to follow these steps:

Make sure your phone is fully charged and your computer has a stable, high-speed Internet connection.
Save all the information that is important to you from your device's memory.
Install the Kies Samsung program on your personal computer (You can download it for free from the “Support” section of the samsung.com website).
Connect your device to computer USB- cable.
Connect your device to your computer with a USB cable
The program will detect the current firmware version of your device and indicate the possibility of updating.
If it is possible to update the device version, the program will prompt you to do so.
You will be prompted to install the new firmware version. Click "Update" if you agree with this.
Select "Update" if you are confident in your decision
You will be shown a large list of recommendations that you should read before starting the update. As soon as you are sure that you have completed them, check the appropriate box and click the “start update” button.
Will begin automatic download data required for updating.
Wait while the necessary data is loaded

At this point, the device will not appear in the connected list. Don't worry about it.
Next, it will launch special application to install firmware called Firmware Upgrade. It will download the firmware to your personal computer.
Wait until the firmware is completely downloaded

After which your device will automatically switch to update mode. Android symbols will appear on the screen in the form green robot.
Do not under any circumstances turn off your device at this point, as this may damage it.
When the update download is complete, your phone will restart and the program will notify you that the update was installed successfully. You can close it by pressing the “Confirm” key.
At this moment you can safely close the program

After installing the update, you can check the functionality of your device, as well as restore data that you saved in advance. The entire update installation process can take up to half an hour.

Unofficial Android firmware

Above, we figured out how to update or install firmware that is officially supported by your phone. But how can you install the firmware that you want, and not the one that the program offers? To do this, you need to understand how exactly the program finds out whether there is a firmware update for a device connected to a personal computer.

Each phone has a so-called product code (ProductCode), which in encrypted form stores data about the current phone model, as well as the country and operator cellular communication. It is based on this code, as well as current version firmware, the Samsung kies program and offers (or does not offer) certain firmware versions for your device.

In this case, records about the code are saved in the registry of your computer and then taken from there in order to check the emergence of new versions of the firmware of your device. Therefore, all we need is to replace the entries in the registry with the ones we need to install custom firmware.

First, you will need an old version of the program, up to version 1.5.3.10103.100. If you have a newer version installed, you should uninstall it, clear the registry entries and then download the older version, for example.
To prevent the program from updating itself, you need to change the registry entries about its current version. Find out the number of the latest version of the program and replace with it the value that is located along the registry path “LocalVer” = “1.5.3.10103.100”
We launch the program and connect the phone to the personal computer.
We launch the registry and look for the path HKEY_CURRENT_USER\Software\Samsung\Kies\DeviceDB.
Open the directories (1, 2, 3, etc.) and look for information about the firmware version in them. It is written as follows: GT-I9000HKDH3G, where the last three characters indicate the country and operator code. Examples of what you need to find: I9000OXAJF3/I9000XXJF3, etc.
Change the keys in this directory to the ones you need. They may be indicated where you download the firmware, or you can select them yourself using the country table.
After which you can launch the program and update. The ProductCode of your device will be changed and the desired firmware will be installed.

Additional features of the Kies program

If you have any problems or need to urgently disconnect your phone from personal computer, you can use the function " Disaster recovery firmware", which is available in the same program.

To do this, follow these steps:

Video: Android update

If you need to restore your phone's warranty after installing unofficial firmware, you can always install the official one through Kies Samsung and the warranty will be restored.

Data synchronization

Perhaps before flashing your phone, you will want to save data from it. With Kies Samsung you can easily do this by transferring music, contacts and everything. necessary files to a new device. To do this you need:

Select the type of files you want to transfer.
Click the “add file” button in accordance with the selected file type. For example, for music this would be the “add music file” button.
When the firmware update is complete, all you have to do is click “Transfer to Device” and all the files you selected will be returned to your phone.

Transfer data to updated system not difficult at all

What to do if the program does not see the connected phone

It happens that you installed a program and connected your phone to a personal computer, but it is not recognized by it. In this case, follow these simple steps:

Check the USB ports and phone connector. They must function stably.
Check your personal computer and phone for viruses.
Update your hardware drivers.
Restart the program.
Unplug and plug back the cable from your phone.
Make sure that you are not using a “gray” phone, but one officially purchased in your country.

If the problem has not been resolved and the program still does not detect the phone, despite the fact that it is recognized by the computer, then the problem is in the program itself. In this case, you need to completely reinstall it.

Remove the program from your personal computer by using any service to install and remove programs.
Clean the registry to ensure the removal is as complete as possible. You can use programs like CCleaner.
Restart your computer and install the program again, making sure you are using current version, downloaded from the official Samsung website.
"Run as administrator" installation file may also help solve the problem.

Firmware for a “gray” phone via Kies Samsung

Samsung Kies cannot recognize unofficial Hardware, which was brought into the country without prior registration. In this case, the firmware will not be possible. Luckily, there is a simple solution to this problem:

On your device, dial *#06#. This way you will know your International Mobile Equipment Identity (IMEI).
Then, enter this identifier into the request *#272*IMEI# in place of the corresponding characters.
A menu will open where you can replace the country of your device with any other. For Russia, enter SER.
Reboot your device.
Now your phone will be recognized as official, which means it can be easily updated through the Kies Samsung program.

Additional software features

Current versions of the Kies Samsing program also have a number of additional features for user convenience. For example:

Supports MAC computers.
Allows you to connect your device via Wi-Fi.
Automatically notify about new firmware versions for your devices.

We studied the main features of the Kies Samsung program and learned how to update the phone's firmware with its help. We also figured out how to restore the device’s operation if problems arise during the firmware installation.

Hello, Alexander. You don’t write what specific problems arise during installation, so I’ll try to list the main causes of the problems. First, I will describe the installation process itself. To install Kies 1.5.1 and drivers Samsung phone On your computer (Windows XP), you need to have access to the Internet (no Internet - Kies 1.5.1 will not install), download and install programs: - Microsoft . NET Framework.

Problems installing Samsung Kies.

Hello, Alexander. You don’t write what specific problems arise during installation, so I’ll try to list the main causes of the problems.

First, I will describe the installation process itself. To install Kies 1.5.1 and Samsung phone drivers on your computer (Windows XP), you need to have access to the Internet (no Internet - Kies 1.5.1 will not install), download and install the programs:

— Microsoft .NET Framework 3.5 SP1 (Microsoft .NET Framework 4 does not need to be installed - it will not help);

— Microsoft Visual C++ 2008 Redistributable Package (x86);

- Security Update for Windows Media Format Runtime 9, 9.5 & 11 for Windows XP SP3 (KB978695);

— Windows Installer 3.1 Redistributable (v2);

— Security Update for Microsoft XML Core Services 6.0 (MSXML 6.0) and Service Pack 1 (KB933579);

-Windows Media Player at least version 10;

- ActiveSync (Windows XP), Device Center ( Windows Vista);

— Kies 1.5.0 (if Kies 1.5.1 does not install, install Kies 1.5.0, then run the installation of Kies 1.5.1; during the installation process, Kies 1.5.0 will be removed);

HOW TO INSTALL A NETWORK ADAPTER DRIVER WITHOUT ACCESS TO THE INTERNET DRIVERPACK LAN NETWORK DRIVERS

HOW INSTALL NETWORK ADAPTER DRIVER WITHOUT INTERNET DRIVERPACK SOLUTION LAN (NETWORK DRIVERS

Where and how to download and how to install Samsung Kies

Samsung Kies— In this video I will tell you how to download and install free program Samsung Kies.

— Kies 1.5.1 (it is advisable to restart your computer before installation).

After installation, Kies 1.5.1 will launch automatically. It is recommended to exit (close) Kies. Now you can connect your phone to your computer in Removable drive(all applications on the phone must be disabled), after which the installation will begin Samsung drivers. After installing the drivers, the phone will appear as a flash drive.

Before starting the Kies program, you need to connect to Samsung computer V Samsung mode Kies (all applications on the phone must be disabled), after which the installation of phone drivers for working with Kies will begin. After installing the drivers, you can launch Kies. This sequence will most likely save you from freezes and incomprehensible errors.

Now the first probable problem may be clear: all of the above programs are not installed on the computer.

After installation, it is advisable to restart your computer. When repeated Samsung boot Kies will launch automatically and be placed in the tray. There is no need to launch Samsung Kies separately when connecting your phone - the program starts itself. First, we switch the phone to the “Settings/Connection/USB/Samsung Kies” mode (if the “Manual selection” mode is configured, then each time you connect the cable, a menu pops up with a choice of the mode for connecting the phone to the computer), then we connect the cable and Samsung Kies itself starts and detects telephone. Without a reboot there may also be problems.

If you are running Kaspersky Anti-Virus (or another anti-virus), you may also experience problems installing Kies. To solve this problem you need to add kies.exe from the root folder to the list trusted programs(settings - threats and exceptions - trusted programs).

The installation may be blocked by a firewall. Then try installing in Safe Mode mode.

If you previously had an old version of Kies installed, the installation will first remove previous version, and at the second request, select No to deleting Kies data, which is data from the phone. Separately, do not delete the old version in advance to avoid problems. If you nevertheless deleted the old version, then there are probably some fragments left in the registry old version that interfere full installation old version. Clean the registry using any available program (for example, RegCleaner) and try the installation again.

Samsung Kies does not see the phone.

Photo gallery: Samsung Kies does not see the phone.

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HOW INSTALL NETWORK ADAPTER DRIVER WITHOUT INTERNET DRIVERPACK SOLUTION LAN (NETWORK DRIVERS

To connect the phone to a computer, many owners of Samsung phones use the Samsung Kies application, which simplifies the work with the phone connected to the PC. But from time to time it happens that Kies does not see the phone. What to do in this case?

Maybe a problem with the computer?

First, you should make sure that the problem is really with the Samsung Kies application, and not with the computer. Does the computer see the phone as an attached device? If not, then there may be a problem with the computer (say, with the USB port or with the drivers). IN in this case General tips will help in cases where the computer does not see a flash drive or other USB devices:

check USB ports check drivers scan the system for viruses.

Hardware methods to solve the problem with connecting a phone.

If your Samsung is detected in the system, but Kies is not sees the phone, the problem can be solved in several ways.

First, try closing the program, unplugging the cable and plugging it back in: this helps from time to time. You can try connecting the cable to a different port, certainly on the back panel of the computer, and not on the front. And it is better to connect directly, and not through an extension cord.

Reinstalling the driver on the phone.

But reconnecting the cable and/or rebooting the phone does not help in all cases. If even after that Kies does not see the phone, try reinstalling the drivers on the phone first.

Click the top left line in the program and select “Driver Installation” or “Driver Recovery”.

If this does not help, update the drivers through the device manager.

Control panel Device Manager Find your phone in the list, right-click and select “Update drivers”.

If the problem is specifically in the Samsung Kies program.

If reinstalling the driver does not help, try reinstalling the program itself. It may have been installed incorrectly, or you may have an outdated version.

Reinstalling Samsung software Kies.

First, uninstall Samsung Kies through Add or Remove Programs (in Windows 7, this section of the Control Panel is called Programs and Features). Then you need to clean the registry from the “traces” left there by the Kies program.

If the problem is caused by an inability to scan adequately.

If the problem is with a long file extension:

First, try removing the memory card: if the problematic file is on it, the phone without the card should connect normally via Kies. If the file is on the phone itself, connect the phone to the PC in removable disk mode and copy all media files to a separate folder on the computer and delete them from the phone.

As you can see, there are several reasons why Kies does not recognize the phone, and several ways to fix this problem. If you are unable to connect your phone via Samsung Kies, do not despair: first, try all possible solutions, and only then contact specialists.

Some phone owners further protect their contacts and files by setting passwords to protect personal data. The presence of this password sometimes results in the Kies program not seeing the phone.

Removing internal passwords can help keep devices syncing smoothly.

why, I have wave 723.

Dear, according to the above, I connect “USD Debugging”, but every subsequent attempt to connect the device to the PC, this function turns off. What to do? Tell.

where are these settings, all the menus have been searched for dates and times, special abilities all sorts of things and away, nothing about setting up the connection with the PC. It’s not at all clear where to go.

Does anyone know what the problem could be?

I want to update the software, the battery drains very quickly.

I'm on Windows XP latest version Kies never worked with the Samsung 5380; it gave a driver error. All the dancing with a tambourine and fiddling with settings/reinstallations and other crap did not give any results. From the Samsung Apps website it is generally impossible to download the file itself, you must install it via Kies.

I gave up on everything, pulled out the memory card, now I put all the programs on the memory card, and install it from there.

It's sad that such a reputable company as Samsung makes such serious mistakes.

Do you even understand that most Samsung phones are flashed using this program? If it weren’t for this function, it would be complete crap, but what would it be useful for?

Do you even know that you can flash it via wi-fi??

Short description

Problems installing Samsung Kies. I can not install without Internet. how to install without the Internet The second OS does not have Internet access. Samsung program Kies for computer. Download Samsung Kies for From 5:00 to 22:00 Moscow time without. download free Russian Samsung version. In parallel with Samsung installation Kies, I can’t install without Internet(7) How to install. download free Samsung Kies 3. download You can connect devices via USB without any problems. download Samsung Kies for free without Samsung Kies, since it does not provide all the benefits of the Internet. Program Samsung Smart Switch for computer. A program for: 1) saving contacts, messages and other data from Samsung Galaxy on PC. How to flash Samsung Galaxy Gio. How to flash Samsung Galaxy Gio? We will perform the firmware at home without the help of specialists. and about how to install it). Review of the KIES: PC Suite program for phones and smartphones. Review of the KIES PC Suite program for phones and Samsung smartphones. But still without installing Kies on.

Hello, Alexander. You don’t write what specific problems arise during installation, so I’ll try to list the main causes of the problems.

Microsoft .NET Framework 3.5 SP1 (Microsoft .NET Framework 4 does not need to be installed - it will not help);

Microsoft Visual C++ 2008 Redistributable Package (x86);

Security Update Windows Media Format Runtime 9, 9.5 & 11 for Windows XP SP3 (KB978695);

Windows Installer 3.1 Redistributable (v2);

Security Update for Microsoft XML Core Services 6.0 (MSXML 6.0) and Service Pack 1 (KB933579);

Windows Media Player at least version 10;

ActiveSync (Windows XP), Device Center (Windows Vista);

Kies 1.5.0 (if Kies 1.5.1 does not install, install Kies 1.5.0, then run the installation of Kies 1.5.1; during the installation process, Kies 1.5.0 will be removed);

Kies 1.5.1 (it is advisable to restart your computer before installation).

After installation, Kies 1.5.1 will launch automatically. It is recommended to exit (close) Kies. Now you can connect your phone to the computer in Removable disk mode (all applications on the phone must be disabled), after which the installation of Samsung drivers will begin. After installing the drivers, the phone will appear as a flash drive.

Before launching the Kies program, you need to connect your Samsung computer to the Samsung Kies mode (all applications on the phone must be disabled), after which the installation of phone drivers for working with Kies will begin. After installing the drivers, you can launch Kies. This sequence will most likely save you from freezes and incomprehensible errors.

Now the first probable problem may be clear: all of the above programs are not installed on the computer.

After installation, it is advisable to restart your computer. When you reboot, Samsung Kies will launch automatically and be placed in the tray. There is no need to launch Samsung Kies separately when connecting your phone - the program starts itself. First, we switch the phone to the “Settings/Connection/USB/Samsung Kies” mode (if the “Manual selection” mode is configured, then each time you connect the cable, a menu pops up with a choice of the mode for connecting the phone to the computer), then we connect the cable and Samsung Kies itself starts and detects telephone. Without a reboot there may also be problems.

If you are running Kaspersky Anti-Virus (or another anti-virus), you may also experience problems installing Kies. To solve this problem, you need to add kies.exe from the root folder to the list of trusted programs (Settings - Threats and Exceptions - Trusted Programs).

The installation may be blocked by a firewall. Then try installing in Safe Mode.

If you previously had an older version of Kies installed, the installation will first remove the previous version, and when prompted a second time, select No to deleting Kies data, which is data from the phone. Separately, do not delete the old version in advance to avoid problems. If you nevertheless deleted the old version, then there are probably some fragments of the old version left in the registry that interfere with the full installation of the old version. Clean the registry using any available program (for example, RegCleaner) and try the installation again.