M2m remote control and monitoring systems. M2M technologies: areas of application and prospects

____________________________________
(space for confidentiality stamp)
PJSC "MTS"
Moscow, st. Marxistskaya, 4
M2M manager
Remote
control
M2M SIM cards
Development and Product Management Department for
business market
Mazin Alexey Valentinovich
04.05.2017

Table of contents
01.
About the service
02.
Benefits for you
03.
04.
Additional features
Contact Information
2

01.
About the service

About the service
M2M manager - provides an opportunity to obtain an objective and complete status,
statistical and other information about the operation of remote devices.
As part of the service, web and API interfaces to the platform are provided, which
allows him to quickly and clearly control and change service parameters
(SIM cards)
The platform is interconnected with the main nodes of the MTS network, which allows
monitor and perform operations online
Control of intended use
Cost control
Complete information about the status of the SIM card
Diagnostics
Notifications
Flexible configuration of user permissions
Reports
API
Black/white lists for packet traffic – an additional paid option
"Traffic Control". PS Traffic Control function (see slide 18).
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About the service
Platform
M2M manager
Subscribers
services
M2M
GPRS
Complex
M2M
SMS Center
Web interface
monitoring and
management
Signaling nodes
Net
MTS
HLR
Operator's workplace
As part of the service, you are provided with a web interface (API) to the platform, which allows
quickly and clearly control and change service parameters (SIM cards);
The platform is interconnected with the main nodes of the MTS network, which allows
monitoring and execution of transactions online.
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02.
Benefits for you

Benefits for you
The M2M manager helps in the fight against misuse of SIM cards (chips),
installed in M2M devices:
You can specify the correspondence between equipment identifiers (IMSI) and SIM card
IMEI(TAC), as well as verify the fact of its violation;
You can set a reaction script for a violation:
- informing;
- blocking the selected communication channel;
- complete blocking of the SIM card.
Thanks to the M2M manager you always know in which devices
your SIM cards are installed.
7

Benefits for you
The M2M manager will ensure control of expenses for your SIM cards (chips). You will always know how much traffic your SIM card has used!
If necessary, you can always limit traffic consumption for your SIM card.
8

Benefits for you
Thanks to M2M manager, you always have complete information about the status of your SIM card
SIM card IDs and
equipment;
Current statuses;
Established restrictions;
Features used
service;
Volumes of consumption of communication services;
Events that took place;
9

10. Benefits for you

The M2M manager provides ample opportunities for obtaining and managing technological
information about the SIM card is the key to ensuring reliable operation
Your M2M devices!
checking registration on the network and its forced cancellation;
checking device availability;
indication of data transmission session activity and
the possibility of its forced rupture;
recording the facts of SIM card registration in the network
10

11. Benefits for you

The M2M manager will allow you not to miss important changes occurring with your M2M
SIM cards. You will always be informed in a timely manner!
Select the events that interest you;
Select the notification type;
Choose a notification schedule;
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12. Benefits for you

The M2M manager provides ample opportunities for managing and monitoring users.
Ability to select user role in
in accordance with authority;
Control of user actions;
Possibility of specifying a list of IP addresses, with
which user authorization is allowed.
12

13. Benefits for you

M2M manager provides the ability to analyze summary and detailed data on your
M2M SIM cards.
Selecting the period for receiving the report;
Definitions of a set of SIM cards whose data
subject to analysis;
Selecting the degree of report filling;
Possibility of regularly receiving reports;
Selecting a report format;
Possibility of obtaining comparative data.
13

14. Benefits for you

The M2M manager allows you to integrate with your business process support systems via API.
14

15.

03.
Additional
possibilities

16.

Additional features – “Single sign-on”.
M2M manager allows you to comfortably manage SIM cards connected to different
contracts in different regions.
Possibilities:
All SIM cards can be managed as a single array, regardless of
region, an agreement has been concluded for the provision of mobile communication services
It is possible to separate powers between users managing the entire array
SIM cards and local contracts
The option is provided free of charge
16

17.

"Traffic control".
“CS* Traffic Control” function.
This option will allow you to define a list of allowed/denied numbers for
voice traffic, CSD and SMS traffic.

Flexible rules setup;

rules
The “Traffic Control” option is paid separately from the main functionality of the “M2Mmanager” service. The cost of the option is 45 rubles. for each subscriber number per month.
*CS – Circuit Switching
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18.

Additional functionality – option
"Traffic control".
PS* Traffic Control function.
The option will allow the Client to determine whether to allow access only to a limited list of
IP addresses and ports for packet data traffic.
Ability to create different rules;
Flexible rules setup;
Defining the application policy for created
rules
The “PS traffic control” option is paid separately from the main functionality of the service
"M2M manager" The cost of the option is 45 rubles. for each subscriber number per month.
*PS – Packet Switching
18

19.

Additional features – option
"Network control".
The option will help you to be sure that the M2M subscriber module is working properly,
connection and no illegal actions are committed with it and the object in which it is installed.
You receive notifications about expected
negative event in a time frame close to
real time.
The “Network Control” option is paid separately from the main functionality of the “M2Mmanager” service. The cost of the option is 45 rubles. for each subscriber number per month.
19

20.

Additional features – option
"SMS mailings".
The option allows you to send SMS to “your” numbers connected to
service "M2M-manager".
Using templates;
Scheduled dispatch;
Mass mailings;
Control of timing
mailings;
Reporting;
Availability of functionality
via API.
The “SMS mailing” option is paid separately from the main functionality of the “M2Mmanager” service. The cost of the option is:
- 1000 rub. with VAT monthly. The monthly fee includes 1,000 messages, the cost is over
included is 0.95 rubles including VAT.
- 4750 rub. with VAT monthly. Monthly fee includes 5,000 messages, cost above
included is 0.94 rubles including VAT.
- 94400 rub. with VAT monthly. Monthly fee includes 100,000 messages, cost over
included is 0.77 rubles including VAT.
20

21.

Additional features – option
"M2M manager. LBS"
The option allows you to determine the location of your SIM cards connected to
service "M2M-manager".

interface;
Location via
API;
Determination of location by
schedule;
The “LBS-service” option is paid separately from the main functionality of the “M2M-manager” service.
The cost of the option is:
- 5000 rub. with VAT monthly. The monthly fee includes one request per 20 minutes for determination
locations for any of the client’s contract SIM cards connected to the M2M Manager service.
The cost of a request more than once every 20 minutes is 2.7 rubles including VAT
- 40,000 rub. with VAT monthly. Monthly fee includes 20,000 definition requests
locations for client contract SIM cards connected to the M2M Manager service.
The cost of a request in excess of the installed package is 1.8 rubles. VAT included.

The Telematics tariff from MTS is designed for corporate clients. It has additional capabilities and is able to cover all user needs. But it is worth studying this proposal in detail.

Telematics is a special plan. It is designed for use by various companies. With it you can:

Control the movement of vehicles.
Transmit information about completed payments via a mobile terminal.
Send data from industrial facilities to monitor their condition.
You can use the panic button.

The presented plan is intended for professional use. With its help, you can receive information from various devices and monitor their current status.

The MTS Telematics tariff plan is included in the category of special offers for corporate clients. The possibility of its use by individuals should be checked with the staff of the MTS contact center.

What conditions apply to the program?

Payment per month – 10 rubles.
Traffic – 5 MB.
The cost of Internet access after the package is exhausted is 1.5 rubles per 1 MB.
Secure data transfer – 35 rub.
M2M manager – 35 rub.
You can connect these two services together for 50 rubles.

The company also offers other traffic packages:

20 MB – 25 rubles/month.
40 MB – 45 rub.
60 MB – 65 rub.
100 MB – 95 rub.

You can activate another package if necessary.

When making a decision, take into account the average traffic consumption of devices per month, so you can make the right choice.

Advantages

What are the advantages of the Telematics 85 tariff from MTS?

We offer attractive prices for customers.
You can choose suitable conditions.
The company guarantees the quality of the services provided.
She has proven herself to be the best.
The possibilities for using the tariff are quite wide.
The program was developed taking into account the needs of clients.

The disadvantages are minor. Of course, there is not much traffic. But devices that use SIM cards with Telematics do not need large Internet packages.

You can choose the optimal amount of traffic; consider the needs of the equipment when making a decision.

Connecting to the Telematics tariff plan from MTS

How to switch to this plan? You can activate the Telematics 65 MTS tariff in the following ways:

Use a virtual manager.
In the My MTS application.

A virtual manager is an analogue of a personal account for individuals. It provides advanced features for corporate clients.

On the website you can manage all services and find out important account information.

How to connect a plan in the virtual manager?

Visit the company's website.
Go to the virtual manager.
Enter your number and password in the form.
The system will provide access to the account.
Open the tariffs section.
Find Telematics in the list.
Click the button to connect.

Download the My MTS app. With its help you can perform the same operations and gain full control over your account.

How to activate this plan in the application?

Download the program from the official store.
Log in there.
In the menu, open the section with tariffs.
Find Telematics in the list.
Study the conditions and click on the button to connect.

The advantage of the application is its ease of use. The program is adapted for mobile device screens, has a stylish design and provides ample opportunities.

Shutdown

How can I turn off this plan? Direct deactivation is not carried out; you need to change the tariff program. To do this you need:

View available options.
Choose a different plan to connect to.
Activate it using one of the available methods.
The old tariff will be disabled automatically.

other information

This plan is distinguished by high accuracy of traffic calculations - up to 1 KB. Due to this, the consumption of Internet from the main package is reduced. Therefore, a small amount of traffic will be sufficient for the devices used.

The client can independently select an Internet package. Determine your approximate monthly traffic consumption in advance to make the right decision.

The subscription fee and the cost of additional services depend on the selected package.

Clients can use any type of traffic - Internet, CSD, SMS. It is also possible to monitor SIM cards and track them using a special service. Data can be transmitted over a secure channel; with the help of an additional service, it is possible to prevent the interception of information.

How can new clients connect?

Not a client of the company yet? Then you need:

Visit the operator's website.
Leave a request to connect.
A company employee will contact you.
A specialist will help you prepare the entire procedure.
In the future, you will need to provide the requested documents and sign the agreement.
You will receive SIM cards to install in your device.

The relatively young Machine-to-machine (or M2M) segment in Russian cellular networks is developing rapidly. Transfer of telematic information and remote monitoring, monitoring the location of vehicles and company employees, video surveillance and organization of VPN networks - millions of existing live and potential “iron” subscribers can significantly “warm up” the new market. In addition, along the way, we solved many problems in various areas related to the need for remote control.

The term “telematics” refers to the combination of telecommunications and information technology for the purpose of transmitting information between different devices over a distance. The interaction of devices (machines) using communication technologies is called Machine-to-machine or M2M. The spread of mobile communications in the world and in Russia contributes to the rapid development of M2M services, as it provides an inexpensive and effective way of communication between devices within the coverage area of a cellular network. Today, almost any device equipped with a microprocessor can be connected to the network using a GSM module and exchange data with other devices or an information processing center via GPRS, SMS, CSD channels (Circuit Switched Data - a standard circuit-switched data transmission technology in the GSM network ) or MMS.

M2M in the world and in Russia

Assessing the global M2M market, experts cite the following figures: today there are about 100 million devices in the world that remotely transmit data to information processing centers. According to their estimates, the optimal way to transmit M2M data is through wireless networks. This is due both to the savings on cable laying and to the four times shorter duration of the data transfer session itself between devices in wireless networks (5 seconds) compared to a wire (20 seconds). According to the agencies Future World Consultancy, RSA, Allied Business, Berg Insight and ABI Research, the projected annual growth of the M2M market in the world in 2012 will be 80-120%.

According to MTS estimates, M2M services in Russia and the CIS countries today are at the initial stage of development, and the number of M2M modules in the MTS network in the most developed market of Moscow today is less than 1% of the subscriber base. At the same time, the Russian M2M market is growing rapidly, and, according to the company’s most conservative estimates, the number of users of MTS M2M services in Russia will exceed 3 million in the next five years.

According to MTS Vice President for Commercial Affairs Mikhail Gerchuk, the first step of MTS in the development strategy of M2M services was the launch of the Telematics tariff. According to its terms, within the framework of connecting various GPRS packages (from 5 to 90 MB) with a fixed subscription fee, the cost of 1 MB of traffic will be 2.8 rubles (outside/over the package - 4.75 rubles). The traffic rounding threshold is only 1 kB, which is optimal, given the small volume of each telematics session.

MTS is already implementing a similar project jointly with MOEK (Moscow United Energy Company) in the M2M sector. The project provides for the transfer of secure data on energy consumption within the framework of an automated monitoring system. MTS SIM cards are installed in energy consumption meters, which ensure continuous transmission of information to the server of the Central Energy Accounting System of MOEK. The transmission of information via MTS communication channels occurs almost instantly, so the counting is carried out with the highest possible accuracy. This allows for optimal planning of energy supplies, which means improving energy savings, reducing losses and saving fuel. According to experts, the introduction of an automated system for technical accounting of energy resources can reduce energy consumption by up to 10%.

Other market players are also paying increased attention to the M2M segment. According to Tatyana Zvereva, head of the media relations department at MegaFon, the operator was the first company on the Russian market to release a federal offer designed for this segment.

“Launched in 2006, the “Management of Remote Objects” offer still has a number of unique advantages - non-tariffed roaming within Russia and uniform tariffs for the entire country. We also provide clients who need it with a secure channel that ensures the safety and security of their data. As practice shows, such offers are interesting for banks and companies working with various meters and payment terminals - this is about 1% of companies on the Russian market,” said Tatyana Zvereva.

The “Management of Remote Objects” service is intended for secure wireless access to information about remote objects integrated into technological networks. The service allows you to exchange information with remote objects via GPRS, SMS and CSD channels, including transmitting reports, receiving commands and performing certain operations. In addition, it is possible to create wireless networks for data collection and quickly expand networks by connecting new objects in a minimum time. The subscription fee (you need to purchase a separate SIM card and GPRS modem) ranges from 95 to 480 rubles (15 MB and 150 MB of data, respectively) per month, with traffic rounded up to 2 KB (average amount of data transferred during each session) . In addition, SMS (1 ruble) and CSD voice channels (1.4 rubles/minute) can be used as backup data transmission channels.

Beeline also considers the M2M segment interesting and promising. The operator’s press service notes that the company has been working in this direction for about a year, offering special tariff plans and solutions for this segment. Among the projects already implemented for corporate clients of Beeline, it is worth noting the national tariff plan “Monitoring” using EDGE/GPRS, CSD channels, which allows increasing the efficiency and manageability of the client’s business. It is intended for use in security and logistics systems, ATMs, payment terminals, monitoring systems for housing and communal services and vehicles. The monthly subscription fee of 45 rubles includes 15 MB of GPRS Internet traffic, 15 minutes of outgoing CSD calls (all incoming calls are free). Data packages are rounded up to 10 KB, and in addition to the package, 1 MB of data will cost 3.45 rubles (from 00:00 to 08:00) and 6.45 rubles (from 08:00 to 00:00). In accordance with the tariff plan, an SMS will cost the client 1.45 rubles, and 1 minute of outgoing CSD traffic will cost 1.45 rubles (from 00:00 to 08:00) and 2.45 rubles (from 08:00 to 00: 00).

...plus GPS and positioning

In addition to the actual transmission of telematic information, cellular operators actively provide their networks for determining the location of any objects. To do this, a mobile terminal with a GPS receiver is installed on vehicles, which at certain intervals transmits information to the dispatch center via GPRS/SMS channels of operators.

Thus, MTS, in partnership with Sitronics, is implementing a project for automated monitoring of vehicles using the NIKA service for the Unimilk Company (see news section dated January 19, 2010). Previously, MTS has already implemented similar projects with the Moscow Metro and the Zelenograd Automobile Plant. The latter, thanks to the introduction of such a system, managed to reduce non-production vehicle mileage and fuel and lubricant consumption by 5% and ensure a reduction in costs by 6.1 million rubles per year.

MegaFon offers the Mobile Watch service for the corporate sector, designed to determine the location of any mobile object using a subscriber GPS/GLONASS device with a built-in SIM card. The monthly subscription fee for each terminal is 800 rubles, which includes 5 MB of GPRS/EDGE traffic, as well as 20 outgoing SMS messages. Transferring 1 MB of data (GPRS/EDGE) costs 7 rubles, and SMS costs 1 ruble (both for the home region and for roaming). Receiving free data via voice channel (CSD) in roaming will cost 9 rubles per 1 minute.

Beeline implements the Transport Monitoring service in partnership with the companies M2M Telematics and Nexo-TK.

Head of Corporate Clients Department
M2M Telematics company Marina Boksha

According to Marina Boksha, head of the department for working with corporate clients at M2M Telematics, the Transport Monitoring program, jointly with Beeline, is suitable for companies with their own fleet of vehicles from various sectors of the economy: transport, construction, housing and communal services, logistics, trade, production of goods and services, finance and medicine. This is a comprehensive solution aimed at increasing the efficiency of motor transport enterprises by solving various problems of managing and monitoring the fleet of vehicles. A wireless connection via the Beeline network (GPRS) provides an affordable way to communicate equipment installed on vehicles with the control center of the enterprise. Clients who have connected to Transport Monitoring have the opportunity to control the costs of data transmission services used in the monitoring system (payment for M2M telematics and communication services is carried out through a single Beeline account).

Keep track of everything and everyone

But you can also remotely control the location of each company employee. For corporate clients, MTS offers the “Mobile Employees” service, where the location of employees and the client’s transport will be determined based on two technologies: MPS (Mobile Positioning System - a system for determining the location of a subscriber based on wireless network resources) and GPS. At the same time, the accuracy of determining the location of a mobile phone within the city (MPS) is 150-500 meters and 2-6 km outside the city, and when using equipment with a GPS function, the accuracy of location increases to 5 meters. The “Mobile Employees” service allows you to receive information about the movements of employees, vehicles or cargo at a specified interval or according to a schedule, generate automatic reports on the movements, completion of tasks by employees, as well as on mileage and fuel consumption of vehicles. The use of the service not only allows for accurate regular remote control, but also creates the possibility of more productive correlation and adjustment of routes. Today, the service is available in more than 130 cities of Russia, it can be activated on the basis of the following special tariffs: “Classic” (limited fixed number of requests per month, as well as the use of additional “packages” of requests) and “Unlimited” (unlimited number of location requests per month).

Meanwhile, from January 25, 2010, MTS plans to launch an updated “Mobile Bodyguard” service (a personal security system that allows, in the event of a threat, to quickly call a mobile police unit or response service using a regular cell phone). To connect to the “Mobile Bodyguard” service, subscribers must fill out a security agreement with a special application, which indicates all the subscriber’s coordinates. When you press one button on the subscriber's cell phone, the telephone number of the monitoring station is automatically dialed. The duty operator, automatically receiving all the data specified when concluding a security contract, immediately sends a private security group to the specified address. This service is available to all mobile phone users connected to the MTS network in Moscow and Moscow Region. The subscription fee is 30 rubles/day, while MTS subscribers connected to this service are provided with a free response team visit no more than once a month (30 calendar days), the second and subsequent visits within one month are provided under additional conditions.

MegaFon is present in this market with the Corporate Navigator service, operating throughout Russia and designed to control the movement of company employees. At any time, their location is shown via a WEB interface on a detailed map on the Internet; in addition, employee coordinates are available via WAP service, SMS and USSD requests. The subscription fee is different and varies depending on the number of requests, the smallest package of 10 requests will cost 45 rubles/month, and the largest package of 1000 requests will cost 2300 rubles. The most interesting additionally paid services here include connecting a notification about entering/exiting a given zone (with an interval of 3 and 8 hours, 5 days), as well as building a route on a website with determining the subscriber’s coordinates.

Beeline implements the Mobile Navigator service together with the GPS company.

VPN and video surveillance

In addition, mobile data services can also be used to organize corporate VPN networks (Virtual Privat Network). The Mobile VPN service from Beeline is intended for building secure virtual networks, both using fixed-line operators (SCS Sovintel (Golden Telecom, now part of Beeline), Orange Business Services (Equant) , "TransTeleCom"), and without them. To use the service, the client needs a laptop or pocket computer with GPRS support. If necessary, terminals, ATMs and other equipment can be connected to the corporate VPN network.

Commercial Director of Sky Link Andrey Tsybakov notes that when organizing VPN channels, the mobile Internet is indispensable. It is needed for switching ATM networks, security systems, when equipping towers in environmental and meteorological monitoring systems, monitoring road conditions and various business tasks.

At the same time, the speed of mobile Internet (for Sky Link this is 3G/EV-DO technology with a data transfer speed of up to 3.1 Mbit/s downlink) allows you to organize online video surveillance systems. Sky Link subscribers in the Moscow region can already use the wireless interactive monitoring and control system CDMA SMART VISION, developed by Videofon. The boxed set includes a Sky Link USB modem and a portable video camera from Videofon (its cost is 11 thousand rubles excluding VAT), and the system can be activated with any operator tariff plan, depending on the volume of traffic. You can connect up to 60 external security alarm sensors for various purposes (motion, smoke, opening, etc.) to it, when triggered (the so-called “alarm event”) the user is notified via SMS or email. Online broadcasting on the Internet can be carried out through a WEB browser in three modes: frame-by-frame, slide show and video.

According to Andrey Tsybakov, video broadcast systems based on 3G Internet “Sky Link” are already used in St. Petersburg, Voronezh, Ulyanovsk, Novosibirsk, Ryazan and Omsk. Mainly, they are designed to monitor the road situation in places with the highest concentration of vehicles and maintain public order on the streets. For example, in St. Petersburg, this helped organize round-the-clock video monitoring of the traffic situation on bridges. The operator offers its subscribers in St. Petersburg a set for video surveillance of remote objects “Everything is under control!” Depending on the configuration, it may include 1-4 video cameras with a power supply, an IP video recorder, a C-motech CNU-680PRO router, a set of wires and an R-UIM card. The cost of such a kit, excluding the cost of the modem, is 17.8 thousand rubles. In addition, Sky Link offers another set with an IP video camera that combines analog and digital components in one device, and a C-motech CNU-680 PRO router with support for EV-DO Rev.A for 18,950 rubles. A special “Video Surveillance” tariff plan is also offered, which includes the “Public Static IP Address” service and 250 MB of traffic in the monthly subscription fee of 500 rubles. Over the 1 MB limit it will cost 1 ruble, and outgoing calls within the Sky Link St. Petersburg network will cost 50 kopecks/minute, outgoing local calls will cost 1.35 rubles/minute, and SMS will cost 1.5 rubles.

In general, according to Andrey Tsybakov, mobile Internet has good prospects in the M2M segment. Sky Link sees strong demand from corporate clients, especially in areas with low cable network penetration. In particular, such customers use wireless modems for various telemetry, monitoring and navigation systems.

If you are one of those who are sure that humanity will die out the moment refrigerators and cars learn to easily enter into a criminal conspiracy against their owners, then we have two news for you. Bad and good. The bad thing is that, purely technically, there are practically already possibilities for this. Any devices can be equipped with Internet access and trained to transmit data to the network without human intervention. The good news is that thanks to this very interaction between device and device (M2M, that is, Machine-to-Machine, “machine-to-machine”), you and I will be able to live more comfortably, better and safer, and machines still have a lot of good and useful things to do , before they have the time and opportunity to rebel, as the classics of science fiction prophesy to us.

Some M2M capabilities are available today, even in Ukraine. Some interesting cases are used in other countries, but can easily be implemented in our country. Some things, of course, are still at the stage of ideas and ideas, but the future is approaching so quickly that even ideas are just around the corner. We at the editorial office wondered what was already happening in a world where a machine learned to communicate with a machine, and this is what we found out.

1. What is M2M and why should I know about it?

M2M, also known as machine-to-machine communication, also known as M2M telemetry, is defined by the ubiquitous Wikipedia as “a general name for technologies that allow machines to exchange information with each other, or transfer it unilaterally.” At the household level, these can be meters that transmit data on the electricity or water used directly to the organization offering the service, bypassing your running to the staircase or under the bathroom for up-to-date data and specially trained “grandmothers” who check it once in a while so that you do not deceive the housing office. At the societal level, this is the ability to track the movement of buses, an additional whip for a taxi driver so that he does not drive at a speed of 120 km/h around the city, scaring away schoolchildren and dogs, this is up-to-date information about the condition of elevators in residential buildings. At the business level, this is control over the operation of all corporate facilities. At the industry level, this means monitoring and timely correction of production problems. And much more, which we will discuss in more detail later.

2. So this is the “Internet of Things”? Or is the Internet of Things M2M? Or is it all completely different?

Today there are so many terms on the topic of “smart” machines, which are cherished by various vendors and service providers, that sometimes the devil himself breaks his leg as to who has Internet for whom and what is what for.

Let's start with the fact that there are two parallel existing synonymous terms - “Internet of Things” (promoted by Intel) and “comprehensive Internet” (the brainchild of Cisco, which has taken less root in our mass information space). This is such a global concept that covers the world of devices capable of interacting without a person, and the world of equipment (various chips, for example), necessary to implement the possibility of this communication), and technologies, protocols, standards, and communication channels. The “Internet of Things” is Big Data, to which the best minds and businesses of our time are just looking for an approach to extract useful information.

M2M (for ease of understanding and to reduce the length of the text, we will focus on this term) is part of the “Internet of Things” or “comprehensive Internet”. What concerns connected devices and associated applications, ready-made software and hardware solutions, architectures, specific structured data that have a specific owner who analyzes this data.

What comes to my mind is the association with a literary work that has a theme and an idea. The idea is what the author wanted to say, the theme is how he conveyed his thought. By analogy, the “Internet of Things” is about what is connected to the network, M2M is about how it is connected, that is, specific tools.

Something like that

If we get into specific numbers, the “Internet of Things” today unites about 9 billion devices connected to each other in different ways. 6% of these devices use the operator's infrastructure, the rest use other types of connections, for example, microwave, cable, etc.

It is expected that by 2020 the number of devices in the Internet of Things will reach 23 billion. Of these, about 8% will be connected using regular cellular communications and another 11% using the new LPWA standard, which is currently being developed by 27 leading operators world, as well as vendors and manufacturers of chips and equipment for mobile networks. This standard implies the ability to transmit data over long distances and at the same time low power consumption. There is an opinion that its implementation will lead to explosive growth of M2M in particular and the Internet of Things in general.

3. Smart bracelets, watches, refrigerators, smart meters – are these all M2M too? Or is it the “Internet of Things”?

In the consumer segment, in the mass market, M2M is just wearable electronics, medical equipment, large household appliances such as refrigerators, small household appliances, and even non-techniques at all. In connection with the latter, I remember an interesting case with “smart” home water filters that can notify the manufacturer when it’s time to change the cassette. In general, many manufacturers of electronics and household appliances are working in the direction of “smart” appliances. But the very concept of “smart” does not immediately point to M2M. There are devices (and this is most bracelets, for example) that connect to a smartphone via Bluetooth and are controlled through an application. This is not M2M. M2M is when a device has its own chip or connection to the Internet in another way to transfer data, and this transfer occurs automatically, without a magical kick from the user.

4. What do mobile operators have to do with it?

M2M appeared long before the mass distribution of data transmission and even before GPRS. But the introduction and distribution of affordable tariffs for mobile Internet via GPRS made it possible to reduce the cost of M2M and expand the scope of application. Today this is a very promising technology.

Previously, for example, a call from a stuck elevator to the control room was also carried out using analog communication.

Many data were generally monitored by people.

Banks had the opportunity to connect their terminals only with a cable. Optical, copper, radio relay. It was all extremely expensive - to build the physical “last mile”, to extend the cable to each ATM. Therefore, they began to look towards alternative solutions. At first, GSM was viewed with caution as a cable replacement due to security issues. But GSM itself is a fairly secure connection, and banks additionally encrypt the connection at all levels. For example, when you pay at a POS terminal with a card and thus send information about your passwords, encryption is carried out at all levels. That is, there is no risk for banks, the same is with GSM communications, and banks have now come to the conclusion that about 60% of ATM connections (in Ukraine) occur through the operator’s card. It's cheaper, faster, and safe.

5. So, ATMs are already so smart that they can order money for themselves over the phone? What else is interesting?

Yes, indeed, Ukrainian (and even more so Western banks) are not so rich as to hire grandmothers with notepads who will check the number of banknotes in ATMs and bring their data to the branches, from where collectors will then be sent. But banks are not the only users of M2M.

There is also a trend in cars to be connected to the network. This does not work in Ukraine yet, even if you bring a car with a SIM card from abroad. But the AT&T operator, for example, allows you to equip your car with a card, distribute Wi-Fi in the car through it, download data on road conditions, plot a route, and download some kind of entertainment content. If an accident occurs, the car immediately sends a signal to the appropriate service without human intervention. The technical components of a modern “advanced” car are also monitored to identify problems using the network. Sensors indicate that it is time, for example, to change the oil or measure the tire pressure. The condition of roads and many other things is taken into account. All this exists and will continue to develop.

The car of the future: the Shvets, the Reaper, and a Wi-Fi hotspot

In Europe, it is generally required by law to equip all cars with an eCall system. ECall is a digital call, a signal that is transmitted by the car where it is needed in the event of an accident.

This allows all services that need to be involved in such a case to quickly respond to the call and save lives. In Russia, the same thing is done using GLONASS. There is nothing like this in Ukraine yet. But such solutions allow the country to have its own huge array of data (Big Data), which can be used to understand which cars, where and when they get into accidents. In addition, it is important for saving lives and ensuring safety on the road, because in emergency situations minutes count.

Another interesting point related to M2M in cars. Large operators such as AT&T, Telefonica have international alliances. Within the framework of these alliances, there is an agreement that there is one global SIM. And this global SIM works in the networks of partner operators as in the native network, without additional roaming costs. This is very important for the motor transport segment, when, for example, a car can be produced in Japan, but in the end it comes to Germany. Or vice versa. Everywhere, this alliance operator card should work so that the user does not have to delve into how to replace it when traveling to another country. There are portals, there are platforms that allow the manufacturer to manage this card and device. And activate it only when it (in the car) has reached, for example, its destination. And change the operator if suddenly for some reason the operator is not suitable. For example, due to communication problems. In this case, this card can switch to the network of another operator simply on the fly.

The next segment is finance. M2M is actively used in payment terminals.

If we talk about Ukraine, then specifically in our market, a surge in the segment of payment terminals occurred in 2013, when the law stipulated the obligation to transfer data on cash transactions to the tax office (by the way, we have interesting material about how government regulation affects the telecom industry in general) online. Owners of those terminals that cannot be physically connected to a wire or Wi-Fi have only one option - connect them using a GSM card. Businesses now need to buy modems for their POS terminals in order to transfer data. Therefore, this segment instantly increased. Influence at the legislative level was one of the key ones here.

M2M is also used in such an important area for Ukraine as agriculture. If we talk about specific cases, then, for example, one of the Ukrainian agricultural companies purchased a large batch of modern, very expensive tractors. Now it is important for her to ensure that the tractors are used correctly. Since this company is a certified partner, they are allowed to tamper with the tractor's system without voiding the warranty. M2M in this case collects data on the condition of different parts of the tractor. Ukrainian specifics are such that in addition to this, it is necessary to control that fuel is not drained or there are no “wrong” flights.

M2M allows you to monitor instrument readings in real time. Let’s again move a little away from Ukraine for real cases. The Turkcell operator has a Smart Energy service, which is provided jointly with partners. It allows you to monitor electricity consumption at different points.

For example, you have a chain of pharmacies. A special digital meter with a multi-tariff accounting system is installed there. He can calculate expenses at different rates depending on what time certain devices are used. It has a GSM modem with a card. In Turkey, such a meter is placed behind the main meter, since the main one traditionally belongs to the company providing energy services.

Nothing special, just a smart meter

This device monitors consumption. It can compare the performance of different objects on a map and identify if there are strange results in a certain place. For example, consumption at the same point is off the charts, which means we need to figure it out. In fact, for the owner, this does not mean that he installed such a meter and started saving. No. He installed such a counter and began to analyze and collect the history of his consumption.

Then the owner, for example, understands that it is advisable to replace conventional lighting with LED lamps. Or it obliges store employees to turn off the lights when leaving. Or he runs some campaigns, and he has a tool that allows him to measure the results before and after. And he sees that such and such an initiative helped save so much in money, so much in kilowatts. This service has a special web interface, which also displays the weather forecast, where there is a linking of meters to a map, reports and analytics, remote configuration of data collection, alerts and notifications.

In Turkey, where electricity tariffs are high and increase significantly when the reactive energy threshold is exceeded, many small businesses are very careful about their expenses, so the service is popular there.

6. Can I negotiate with the supplier, install a meter, and transfer the data to him online, and pay online, so that I don’t have to run to the meter for readings?

Newly built houses, as a rule, are already equipped with systems that collect data on the energy consumption of each apartment and centrally transfer it to the supplier’s accounting system. There are separate pilot projects in old buildings in Kyiv, but they are not widespread, alas.

7. What is there in Ukraine that is not only for business?

There is an initiative to dispatch elevator facilities. This means that every elevator must be automated and equipped with network access.

Most elevator service companies have long been using a SIM card to communicate with the dispatcher. In addition, communication is needed to transmit data about emergency situations. Before using operator M2M channels, communication with the control room was carried out via cable.

Almost all adjustable traffic lights in Kyiv are connected by cable. This is all very expensive and difficult. Something happens to cables regularly. They either disappear or fail. Therefore GSM looks like a good alternative. However, it all comes down to the banal lack of money for re-equipment of existing systems.

8. In some cities of Ukraine, public transport is equipped with trackers that allow you to monitor its movement. Is this also M2M?

Yes, KievPasTrans transport is equipped with an M2M module for monitoring, so through, for example, the EWAY application you can monitor its movement. It contains GPS sensors and a GSM card. GPS transmits coordinates, and GSM transmits data about these coordinates to the server. Many minibus owners also equip their fleet of vehicles, because they receive real benefits from the ability to control the movement of their own fleet.

9. So ATMs and trolleybuses “eat” my mobile Internet? How much traffic does the ATM generate? Or transport that is being monitored?

As a rule, it depends on where the ATM is installed and how often transactions occur in it. But on average it is 20-50 MB per month. That is, less than a megabyte per day. One packet in a session for transport monitoring weighs on average 2 KB; in the banking sector it is larger, because the ATM generates requests and receives responses, and so on several times in one transaction.

Often, in M2M, 2G is enough to transfer small amounts of data. If the volume of data is significant, for example, video surveillance, then such volumes are transmitted essentially by 3G (which, as we know, is actively being built).

10. Is there anything for health?

Specifically in Ukraine, healthcare is an area where technology is sparse. But in the world of M2M, medicine is already being used. In particular, to monitor any indicators of the body and transfer data to treating doctors. Although for complete harmony and penetration of M2M into every home, it is still necessary to have a large number of available devices that could take readings accurately at home, while being accessible to patients.

It's no secret that diabetes is one of the global health problems. The number of people infected amounts to hundreds of millions of people; this can already be safely called an epidemic. In figures, in Ukraine there were about one and a half million people suffering from type 1 and type 2 diabetes in 2013 alone.

Realizing the scale of the problem, the Turkish operator Turkcell launched a pilot project in 2012 at a medical school in Istanbul, which is at the intersection of M2M and medicine. A control group was selected of those patients whom doctors monitored using M2M solutions. Patients with diabetes were offered a glucometer with Bluetooth; patients with blood pressure problems were offered a blood pressure monitor with Bluetooth.

"Smart" set for your grandparents

With big buttons in case some of them have trouble seeing

These devices are connected to a special gateway device in which a SIM card is installed. The gateway supports two accounts, between which you can easily switch, which is convenient for a family of two elderly people.

Patients used Bluetooth-enabled glucose meters for regular measurements at home. After clicking on the Upload button on the gateway, the data was sent via SIM card to the doctor. The doctor, the patient’s relatives, and the patient could also have access to the data via the web interface. An Android application has been launched for advanced users. But for a person who does not understand technology, it was enough to measure blood pressure or sugar and press one button to transmit the data.

The doctor, in turn, knows his patients what values are normal or excessive for them. Moreover, in the data table, abnormal values are highlighted in red. The doctor collects a history of readings, he sees when there is an increase in sugar, if we are talking about patients with diabetes, or pressure, if we are talking about those users who have problems with blood pressure. This makes it easier for the doctor to determine the cause, and the patient does not have to make an extra trip to the clinic. And in critical cases, if there is alarming data from the patient, an ambulance can even go to him.

There is also a special call center that will remind the patient if he did not take measurements on time.

The monitoring system reduces the risk of complications. Prevention is always cheaper than cure.

The product is offered in Turkey both at the state level and to private clinics. Many children are willing to pay for such monitoring for their elderly parents. They buy an annual subscription, which includes equipment, call center support and doctors. This is such a comprehensive solution.

Turkcell’s subsidiary, lifecell, plans to adopt the Turkish experience in the future.

11. Well, okay, what can business in Ukraine get from M2M in our country?

The segment of payment and point-of-sale terminals and security and safety are the two most developing areas of M2M in our country. Then comes vehicle monitoring. Also, using M2M, it is possible to monitor the company’s mobile “objects”, i.e. field employees, couriers.

12. How is monitoring of company facilities carried out?

A company employee has a phone with Android OS and GPS. A special application is installed on it. When a sales representative, merchandiser, supervisor, promoter, or courier goes on a route, he turns on this application. Such an application can be turned on only during the working hours of this employee. The phone is a business one; therefore, the employee must work during working hours and not engage in personal matters.

The employee went outside - the companions had identified themselves. Any deviations from the route are visible in the interface. Whether the person was at this outlet or not, how long he spent there. The advanced package of such an application allows you to assign routes for every day. The user simply turns on the program and sees the completed task for that day. The software also allows you to transfer photos from a specific location. This is useful, for example, for a promoter who records the results of his work for a report, or for a merchandiser who goes around retail outlets. He can immediately take a photo of the layout of the goods through the program and transmit this photo via GPRS to the office. And on site, in the office, its manager immediately has all the information from different points. This service has been operating for a long time with lifecell and is called “Mobile GPS”.

13. Transport monitoring – what, how, why?

Transport monitoring is a service that is aimed both at owners of logistics companies and at taxi or other transport services. The exact capabilities depend not so much on the operator, but on the partner who provides the hardware and software. Yanina Posokhova, lifecell corporate product management expert, talks about one example of the implementation of transport monitoring.

“Today we are working with 10 partners to provide this particular service. We communicate with corporate clients who have their own fleet of vehicles, find out the need for monitoring and present the solution to the client. The client chooses the solution that suits him based on how wide the capabilities of the web interface are, or on what sensors in the car he wants to use, for financial reasons. Some partners have sensors that can be equipped on the entire machine. Some have purely monitoring and speed control. Those. We connect together with a partner. By the way, on our website you can find all the solutions for business clients.

The fleet is equipped with a GPS module for collecting coordinates and a GSM card with a special tariff for transmitting data to the information collection server.

When a car moves across an open area, satellites always see it and transmit data about the route. If the car is in the garage, then the satellites cannot see it. But some of our partners have already found a way out of this situation - using cell ID, that is, using cells that show where the car with a SIM card is located when there is no GPS signal.

The frequency of signal transmission is adjusted at the discretion of the user. Usually it takes 30-60 seconds, then the route is completely visible on the map. You can increase the polling interval to at least 1 hour, but then the route will not look so clearly.

The service owner has enormous opportunities to monitor and manage literally everything. You can outline geofences so that if a car leaves a certain geofence, the service owner will receive a notification about this.

The service allows you to measure the vehicle's speed. The web interface will display all speed violations and emergency braking that occurred.

There are also sensors to control fuel drainage.

M2M software can create route sheets. The car can be tied to the driver and route sheets can be generated. This system allows you to automate and simplify many processes for transport companies.

We, as an operator, have a solution for such companies, a special tariff. Both for use in Ukraine and abroad. It is very expensive to use GPRS when roaming. However, there is a demand from business, since both passenger and freight transport travels abroad from Ukraine. To remove this price barrier, we identified about 20 countries, mainly Europe, plus CIS countries (Azerbaijan, Kazakhstan, Russia, Belarus, Moldova), where we established a list of operators in whose networks the card is registered and data is transferred. These networks offer preferential rates for GPRS - 10 hryvnia per megabyte. For roaming this is very little money. Therefore, our corporate clients actively use this tariff.

In January, for companies that operate in M2M verticals, we expanded the capabilities of the Self-Service System and launched the “M2M Manager” service for monitoring and managing M2M lines. Now the Corporation Administrator can manage his lines in his Personal Account: both voice and M2M. In the “M2M lines” section, exactly those lines that the client has defined as M2M will be available for management, control and work with data/reports. This means that he himself determines this.

The administrator can change the display of information in the main window of the service to suit his needs. For example, add a device identifier, object position (for example, via SMS ping), a note (comment) on this object (for example, driver’s name, address) and much more.

He can see the details of the line by clicking on its number. Information that was not in the Main Menu is displayed here. The status of roaming services, what is the line balance and the remaining packages, what about access, is there a credit limit, etc.

Upon client request in the M2M service settings, VPN tunnels can be built using a separate access point through which data will be transmitted. An access point for connecting to the Internet, for example, in a smartphone, is standard, everyone uses it. It is open and has a dynamic IP address, which is issued for one session. And clients need to have a dedicated IP address, otherwise they will not be able to find the card on the network. Therefore, separate access points are being built. A customer who already has his own personal access point can remove shared access points that he does not need and add his own access point to his lines. The situation is the same with the IP address. The ability to manage all this yourself significantly saves time for both the client and the operator.

For the owner of a corporation, M2M and regular communication can be either on the same contract or on separate ones. It all depends on the wishes of the owner.

All information from your personal account can be exported and worked with in Excel.”

14. And when you write that we are talking about a “ready-made solution,” what is meant by this “solution”?

“Ready solution” implies a proposal for equipment, software and operator tariff plan. The operator does not undertake to advise and select equipment for the client; in this case, this is the responsibility of the partners. The more functionality, the higher the cost of the solution. The operator, in turn, offers a suitable tariff and provides special SIM cards, and provides the ability to control and manage the cards.

In the case of M2M, these will most likely even be SIM chips - more reliable and practical solutions that are guaranteed to last at least 10 years. Such SIM chips are not inserted into the GSM slot, but soldered. They allow you to minimize the size of the device itself, in addition, they are thermal, dust and moisture resistant. However, there are also thermal SIM cards. They are standard size, like regular SIM cards, but with additional protection. They also do not have authentication counters, which allows you to extend the life of the card.

SIM chip and its device

15. Do M2M SIM cards have anything to do with our 140% mobile penetration in Ukraine? Or are they counted separately?

M2M is included in these numbers; no one counts them separately. Large companies such as Turkcell, VimpelCom, AT&T maintain separate statistics and have a separate report on M2M lines. In Ukraine the scale is not yet the same, so there is no need for this. Still, our country is behind much of the world in terms of technology.

M2M (machine-to-machine) are solutions that are based on the communication of all kinds of sensors, sensors and other hardware with each other based on wireless communication. In general, all equipment that is not intended for calling a friend or sending messages on Twitter and Facebook falls into the M2M sphere, for example, security systems, ATMs and payment terminals, navigators with traffic jams, etc.

Such smart machines have already appeared in a wide variety of areas, the number of which is growing every year:

Banks and payment systems(solutions for connecting ATMs, payment terminals and other devices with the Client’s corporate IT systems, other systems)
transport and logistic(solutions for monitoring vehicle fleets, cargo transportation, urban and municipal transport, etc.)
Safety(solutions for the protection of stationary/moving objects, video surveillance, etc.)
Technological automated control systems natural monopolies and industrial enterprises (energy, housing and communal services, etc.)
Consumer Electronics, vending and other industries.

Why is this useful:

You can connect remotely almost anywhere, even when it is almost impossible to run a cable to the location. For example, in a house on the top of a mountain or on a gas pipe somewhere in the steppe.
You can connect quickly and without laying infrastructure. For example, a security company can install sensors around the entire perimeter without thinking about the cable.
Such a connection is anyway cheaper, especially for corporate use.

Generally speaking, a completely different type of subscriber is now entering the scene. You won’t be able to find new “live” subscribers on the cellular communications market during the day – now even in the most remote village it’s difficult to find people without a phone. But the world of machines as users of mobile communications is only gaining momentum. SIM cards are already starting to be found in sockets, cars, and dog collars, so the world of Skynet does not seem so fantastic. Naturally, operators responded to this change in the market and offered their solutions for working with M2M.

What do you need from operators?

First of all, you need a convenient tool for managing and monitoring SIM cards used in hardware. Any modern company should be able to manage its costs, including mobile communications. One of the most common problems in this area is the misuse of SIM cards. The company’s task is to promptly determine that the SIM card is not used for the needs of monitoring objects, but to access the Internet from the mobile phone of an unscrupulous employee (for example, there was an example when cards were stolen from M2M traffic lights). In essence, we are talking about the task of controlling traffic and communications costs. In this vein, the SIM card monitoring system should provide information in real time so that the client receives online notifications about unauthorized actions from the SIM card or a sharp increase in traffic that is not typical for a given device. Plus, it’s good to integrate this with existing ERP and CRM systems.

A number of operators, such as Vodafone, Telenor, Orange, T-mobile, have developed their own management platforms, spending tens of millions of dollars and several years of work. Others, including AT&T, Telefonica, KPN, Rogers, O2, use solutions from leading M2M platform providers and MVNO operators (Jasper Wireless, MainGate, ASPider, etc.) as part of partnership agreements. Such solutions are gradually beginning to appear in our country, and Beeline Business has become a pioneer in the Russian market in this area. In addition to the standard set of services, such as special M2M SIM cards (“thermal” and chips), Mobile VPN, IP, APN, the operator has been offering a special M2M product since the end of 2010 – “M2M Control Center”. The solution is based on the global Jasper Wireless platform, which is also used by AT&T, O2, KPN, TelCel, Rogers, etc. It allows client companies to independently manage their SIM cards.

How it works?

Essentially, the platform on which the M2M Control Center product is based is a separate billing system, which is “tailored” to work specifically with M2M SIM cards.

Tariffication

The most accurate rounding (rounded up to 1 KB once a day), free intranet roaming throughout the country. It is possible to use a “common traffic pool,” which involves “redistributing” traffic packets between SIM cards. For example, if a subscriber has 10 SIM cards with a tariff whose subscription fee includes 20 MB of traffic, then, when using the “common pool”, the client will receive a package of 200 MB of traffic, which can be used by any SIM card. The invoice is issued depending on the last connected tariff plan (i.e., during the month you can switch between packages, tariffs and options as much as you like). If you see that you have used more traffic than planned, you can simply change the tariff to a more profitable one. You can (and should) set up an automatic change of tariffs for different SIM card traffic values.

Functional

The functionality is quite large: starting from basic functions for managing your SIMs, ending with the ability to configure the operation of SIM cards, “retail billing” and detailed information on the operation of the device (for example, which SGSN was used in a given period or what events occurred on the network).

For numbers connected to the M2M Control Center service, a separate number capacity is allocated in DEF codes 089 and 968. The use of DEF code 089 and a separate SMS Center dedicated specifically for this service provides a number of advantages - unnecessary messages will not be sent to the client terminals, to the SIM It is impossible to send “spam” from short numbers, from external networks, etc. Thus, SMS will only travel between numbers connected to the service and directly between the SIM card and the platform. All SMS are displayed in the Control Center interface, where you can also view the delivery status and all detailed information about the SMS.

You can configure the status of the SIM card (active/blocked/ready for activation), change the set of services (for example, disabling GPRS in roaming, connecting/disabling SMS and CSD, etc.), send an API command or notification to the user by e-mail about the occurrence of a specified event. You can program events and reactions: changing tariffs or, for example, alerts: if a payment terminal, which must raise a GPRS session for each new transaction, suddenly becomes too infrequently connected to the network, the user will be notified of the problem in a timely manner.

Access

To differentiate user rights to access the platform, there are different user roles that are changed by the client independently.

Retail

Retail Billing functionality allows you to flexibly manage accounts. In general, the client receives one general invoice from the operator for using the service. With the help of Retail Billing, you can split it into several small accounts, which can, for example, help a large company monitor the expenditure of funds by branches located in different regions. The client can also reissue retail invoices to its internal users and create its own retail tariffs. That is, in fact, a client of the M2M Control Center can, having bought from us a SIM with a tariff with a certain cost of one MB, give them to his internal users/clients and set his own cost for MB, and absolutely any.

APN

On the platform, it is possible to create a dedicated APN access point for the client. This may be necessary if the client requires non-standard traffic routing, for example, so that all traffic from SIM cards, bypassing the public Internet, goes through a dedicated channel directly to the client’s server. This significantly increases the security of data transmission.

VPN

Using Mobile VPN helps solve a number of problems:

Access to the corporate intranet site;
Access to corporate mail;
Access to corporate databases and file resources;
Access to corporate applications based on the TCP\IP protocol;
Secure connection of terminal equipment to the corporate network (POS terminals, ATMs, technological equipment, M2M, etc.);
Providing “controlled” Internet access for company employees.

There is a 2nd option for connecting to Mobile VPN
1) Mobile VPN with fixed line operator

VPN with FNO:

2) Mobile VPN without a fixed-line operator

R - Radius server, H - DHCP server

This connection option is more convenient because there is no need to lay a fixed channel to the client; a broadband connection from the client’s office to the Internet is sufficient. In this case, the VPN router, LNS server, Radius server, DHCP server are located on the client side.

Monitoring

Having gained access to the platform interface, the user can monitor the status of all his SIM cards in real time. The built-in diagnostic system allows you to determine the real state of the SIM card, which in case of any problems will help determine at what stage the failure occurs. For example, having seen that everything is fine on the operator’s side, one can conclude that the problem is with the end device and vice versa, do not send a repair team to the device (often remote or hard to reach), but understand that the problem is on the operator’s side.

For more detailed diagnostics, the platform has the Spotlight functionality, which allows you to determine which SGSN and GGSN the SIM card is registered on, view the GPRS session parameters, see all attempts to activate the PDP Context, attempts to authorize the network, facts of sending SMS and delivery status, the presence of “empty” sessions when no traffic was transmitted when the GPRS session was raised (this may be normal behavior of the device when it simply “holds” the session, but it may also indicate problems).