Tricolor TV does not show: a quick solution to the problem. After the update, Tricolor TV channels do not show - what to do

“This year, free channels have almost disappeared. All TV channels are now broadcast in encrypted form, so many users have a problem: Tricolor TV does not show at all, or only 2-3 channels work normally (for example, “TNT” and “1”). What to do about this disaster?

First of all, you need to check the status of your subscription. You can do this on the official website - www.tricolor.tv:

Go to the website.
Click on the word "Subscribers" (upper left corner).
Go to the "Payment" section.
Enter the tuner ID (a 12-14 character number written in the contract and also on the card) in the account status check field.
Run the scan.

A message will pop up about the status of your tariffs, connected packages and their expiration dates. To check your balance, you need to go to your “Personal Account”.

Problems that arose after August 10, 2015

Due to technical problems with channel encoding, sometimes there may be a temporary loss of signal. If such a problem occurs, you need to turn off and turn on the receiving device again. You can also call the Tricolor hotline for free (+ 7 800 500-01-23 ) and consult about any specific problem.
What other reasons are there why Tricolor TV does not show? Let's try to figure it out and eliminate these reasons.

1. Check whether the information channel works or not (it should work if the receiver is working, even without an access card). If the channel does not work, you need to reset the receiver settings to factory settings. To do this, go to the Main Menu, and there, to the “Settings” section. In this section, select "Factory settings" and press the red button on the remote control.

Click the same button in the following windows to confirm the operation. After this, the equipment should reboot, and then in the dialog that opens, click “Next”. Then the same thing, unless of course you want to change anything in the settings. For example, time zone. In the "Search for Tricolor TV channels" window, select the desired Operator (you must know the operator), as well as the "Main" region. OK. Then the receiver will automatically find all available channels, and you press the yellow button on the remote control.

1.1. If the channels are not found, and there is no signal either, you need to check the cable leading to the dish for integrity. In this case, it is better to call a specialist.

2. If the Information channel is shown, but the basic channels from the free package are not, then the access card may be inserted into the receiver incorrectly. Or your subscriber information has not been verified.

2.1. Check whether the card is installed on the wrong side in the receiver. And also go to “Menu” > “Access” > “DRE” > “Smart Card”, and look in the ID field. Card information should be displayed there. If the card number is not displayed, then the receiver does not read your smart card. You need to take both of them to the service.

3. In the case when the basic channels of Tricolor TV are shown, but the rest are not, you need to check your subscription. If your subscription is still valid, call the hotline (see above) and reactivate it. After this, turn off the tuner for 5 minutes, and then turn it on again and click on some encrypted channel and leave it like that for 8 hours. During this time the image will improve. This usually takes about an hour.

All Tricolor TV subscribers know that if their paid period has expired, then there are 10 basic channels left that they can constantly watch. But if Tricolor TV does not show a package of basic channels (the message “no signal” appears), what should you do? In this case, clients immediately have many questions; many do not know how to solve the problem and whether it can be done on their own.

First you need to carry out all the diagnostics of the equipment. There are situations when the whole problem is a loose cable, and in this case you can solve it all yourself and without outside help.

How to check the functionality of the entire system?

To begin with, you can use the most standard method - reboot the receiving device. To do this, you need to turn off and then turn on the electricity. It is advisable to do this for 5-10 minutes. In this case, all channels may recover on their own.

The second step is to check whether the main information channel Tricolor TV is working. It must work constantly. But what to do if this channel has stopped broadcasting and shows the message “no signal”? Why might this happen?

Perhaps the settings have gone wrong and because of this the channel does not show. In this case, you can reset the settings to factory settings. This may help restore the signal and the channels will show again.

What to do if you don't know how to restore factory settings? Tricolor TV recommends doing this in almost all problematic situations, so every subscriber should know how to do it. To reset settings to factory settings you need to:

open the main menu of the TV;
find the “Settings” item;
enter your Tricolor TV PIN code (it should be indicated on the back of your smart card);
select “Factory settings”;
confirm your choice by pressing the “OK” key;
Then you will see a warning about resetting the settings, you should confirm it again.

After all these steps, the receiver will reboot and the settings will return to factory settings. Perhaps resetting the settings will help fix the problem, and instead of the “no signal” message, you will again be able to watch your favorite TV channels in HD format.

Now you need to re-tune the channels using automatic search. Tricolor TV will independently find the required package, and you will only need to save the installed TV channels. If your paid period is not valid at this moment, then most likely Tricolor TV will remove all free channels to the end of the list. For many they start at about 101 channels.

The information channel works, but the basic ones do not work

Why does the information channel work, but the basic ones do not show (you can only see the message “no signal”, and what should you do in this case? This situation is possible if the subscriber has not confirmed his data or if the smart card is installed incorrectly and the receiver does not see it.

If the problem arose due to unconfirmed data, then it must be confirmed. You can make confirmation in several ways:

call the company’s call center and ask the operator to do this;
do this yourself in your “Personal Account” on the official website of Tricolor TV.

In addition, the message “no signal” may indicate that the receiver does not see the smart card. You can check this in the menu by going to the section called “Conditional Access”. Then you need to go to the DRE module. The ID card number will be indicated there and it must match the number of the card installed in the receiver. If the number is not displayed, it means that the receiver does not see the smart card. In this case, you need to contact the customer support center and replace the card.

Basic package price changes

The appearance of the message “no signal” or “no access to watch channels” may appear due to changes in prices for the company’s services.

The fact is that since 2015, Tricolor TV has changed the data on HD tariff packages. This means that if you previously had the “Optimum”, “Super-Optimum” and “Maximum HD” service package connected, then you will have a new tariff installed - “Single”.

In addition, Tricolor TV has removed all tariff divisions and price gradations. Now you cannot choose a service package as before for 600, 900 and 1200 rubles. At the moment there is only one package of HD TV channels for 1200 rubles. This price applies to both new and old equipment.

But there is a slight difference. If you do not want to pay the entire amount for the package at once, you can pay it in installments. For six months of watching TV channels in HD quality, you will need to pay 600 rubles, and 9 months – 900 rubles.

Also, since 2015, Tricolor TV does not guarantee that if a subscriber has not paid for the package, then 10 basic channels will work in HD quality. Previously, this was clearly stated in the documents, but now Tricolor TV has removed this clause on tariff packages from the contract. Thus, if you do not pay on time in the amount of 1,200 rubles for watching TV channels in HD format, then instead of a “picture” the message “no signal” will appear on your TV screen.

Software update problem This is another problem why your basic channels may stop working.

If you do not update the software on time, this may lead to a malfunction of the channels.

As a result, the broadcast of channels in HD quality will be suspended, and the message “no signal” will appear on your TV screen. Therefore, it is recommended as soon as it comes out. This will help avoid problems in the future with broadcasting HD channels and lack of signal. The update can be done independently through the Tricolor TV settings.

if the basic TV channels of Tricolor TV do not work, CONSEQUENTLY ONE CONCLUSION: - Tricolor TV is a very greedy organization, it’s not for nothing that N. Mikhalkov says that the problem in Russia is not feeding the poor, but THAT THE RICH CAN’T GET FUCKED!! !

GS 8306 payment for the year was confirmed on April 22, and on May 9 everything was turned off and ruined the holiday. Thank you! And the same to them for our money. I found myself in a remote village without an information channel, but with 2 “film screening” channels. I don’t understand everything at all.

ID 331308013296. Single package paid for, already 3rd week, from May 15, 2017, encrypted channel on the screen!! Federal channels do not work.
Impossible to get through by phone!! Finally, create a normal call center, whose operators can be reached by phone and get normal advice!!!
And so - you get money for services not provided, you’ve got a great job!

Every satellite TV user periodically faces the need to download new software from the satellite. It is assumed that this operation will improve the performance of the receiver and the broadcast quality of TV channels. But it also happens the other way around - after the update, Tricolor does not work, TV channels disappear, numbering errors occur, etc. Let's try to figure out the most common problems and consider options for eliminating them.

Most common problems

Most often, satellite TV users complain that after downloading new software, the following problems arise:

does not show multiple channels;
there is no broadcasting on all channels;
sound doesn't work;
The receiver does not see the smart card.

It is unlikely that it will be possible to accurately determine the causes of these failures without additional testing of the equipment. But there is one option that is recommended to be worked out first.

Incorrect software download

The main rule for flashing a set-top box, no matter from a satellite or from another source, is not to turn off the equipment until the new software is installed. Otherwise, a Tricolor TV update error occurs, which can lead to any of the above failures.

Therefore, if one of the following situations occurs during the download of new software:

voltage drop in the power supply network;
emergency power outage;
turning off the receiver due to user error;

you should repeat the firmware download process. Before doing this, it is recommended to reboot the power supply. This usually resolves most problems.

Instructions for restoring broadcasting

It happens that, even despite the correct download of the software, Tricolor does not show after the update.

Important! If the set-top box produces some kind of error with a number, you should first take steps to eliminate this particular error.

Independent channel search

Tricolor devices have a built-in automatic channel search function. If, as a result of downloading new software, the user lost broadcasting on all frequencies, this is the one that should be used first. For this:

go to the equipment menu;
go to the “Applications” or “Settings” section;
select the “Settings Wizard” item;
launch auto-search for channels;
wait for the list of found frequencies to appear on the screen;
save the output list.

Important! This method can help if, after an update, Tricolor TV does not show channels on all frequencies or only some of them do not work.

Resetting the receiver

If the method described above does not help, you can try resetting the set-top box to factory settings. By the way, this method helps quite well with most numbering errors and if the receiver refuses to read the smart card.

To roll back settings you will need:

open the receiver menu;
go to the “Applications/Settings” section;
find the item “Factory settings/settings”;
To confirm the operation, enter your PIN code.

After this, the receiver will automatically reset the parameters installed on it. The user only needs to wait until the device reboots, and then set the necessary settings again.

Important! If the Tricolor does not show channels after the update, and even rolling back the settings did not help get rid of this problem, we recommend contacting the dealer from whom the receiver was purchased, or the company’s service center.

Common Causes of Problems

As a rule, the reason that the channel list is empty or has become noticeably smaller can be even a slight change in the satellite broadcasting characteristics. Changes in transmission frequencies are normal. In order to return the receiver to normal operation, it is enough to perform automatic search TV channels, and there will be no more difficulties.

According to users, this procedure should be carried out at least once a month, since the lists are updated and to keep them up to date it is necessary to carry out some kind of preventive maintenance.

There are often cases when not a single program works and the reasons cannot be found. Such situations arise after another connection has been established at the receiver software version update. To return the equipment to working condition, you will have to perform manual settings. It will take some time, but the problem will be solved and you will be able to return to watching your favorite TV channels.

If you still manage to find some programs, but the signal quality leaves much to be desired, perhaps the reason lies in external conditions: ice or dirt on the antenna convector, bad weather or the presence of obstacles in the signal path. After fixing them there should be no problems.

Update methods

In order to independently make settings and search for TV channels by entering frequency characteristics, you should make sure that the receiver is not capable of searching automatically.

Try the following steps again: If the result remains the same and the Tricolor receiver did not find a sufficient number of programs or did nothing at all, you can start manual setting

the process of finding programs. Algorithm of actions:

Lists of programs and frequencies for manual tuning can be found on the provider’s official website. When the process is complete, you can optionally carry out channel sorting and formation favorite lists

for greater ease of use and quick access to content of interest.

Tricolor TV has one package of HD channels for all “Unified” subscribers, the cost of which is 1200 rubles. per month. But at the same time, any digital television operator is required by the Federal Law to broadcast free channels available for everyone to watch. Why then might users get the “no signal” message on free programs? How to diagnose and fix the error.

The “basic” package of channels is automatically connected to customers free of charge. The following list of TV programs is indicated on the Tricolor TV website:

All-Russian:
Russia 1;
Match;
Fifth;
Russia 24 and Culture;
Carousel;
ORT and TVc;
RetTV;
Saved;
STS and Domashny;
TV3 and Zvezda;
TNT and Friday;
First and Mir, as well as MuzTV.

And also 4 promo channels from Tricolor TV.

However, there is information that from 2017 the list of free broadcasting will be significantly reduced to only 8 TV programs. In the “Basic” package: three information, an Orthodox channel, two promos and TV-TV, TV2-TV.

Let's look at why a malfunction may occur and how to fix it. First of all, it is worth checking the functionality of the equipment itself.

How to check the correct operation of equipment

If the “Basic” package stops working for you, the error may be due to incorrect operation of the equipment. To diagnose and solve the problem, do the following:
Check the functionality of the equipment from the very beginning. The very first option is to restart the power supply, that is, unplug it from the outlet for 10 - 15 seconds, then start it again.

If the first method does not give any positive changes, we proceed to checking the Promotional channels, which should function even with the Smart Card removed. Even if it writes: “no signal,” reset the equipment settings.

It is recommended to reset the equipment settings to factory settings in almost all malfunctions related to the broadcast of HD Tricolor TV channels. To carry out this operation you must:

Go to the menu;
Enter your PIN code.
Go to the factory settings item.
And confirm your decision (twice).
Then, enter the desired region again and click on auto-search for channels.
Save the settings.

According to the rules of digital television broadcasting, even if the package is unpaid, you should turn on federal free channels, only they will be moved to the end of the list and the numbering will start from 100.

If after all the operations nothing has changed for you and the package is still unavailable (a message is written that there is no signal), check the integrity of the cable to the antenna for mechanical damage or pinching. Also, re-adjust the antenna according to the instructions included in the kit. If you can’t do it yourself, call a specialist.

If promo channels from Tricolor TV work, but there are no basic ones

Users may wonder why promotional channels work, but basic ones do not broadcast and show “no signal,” and what to do to solve the problem. There may be three reasons for the malfunction:

You have not confirmed your registration of subscriber data.
The receiver does not recognize the Smart card.
The card is not installed correctly.

In the first case, you just need to call Tricolor TV toll-free number 8-800-500-01-23. Or register through the company’s official website, where you will need to enter the equipment ID to receive a password for your personal account.

Card reading or recognition problems

What to do if the equipment is registered, promo HD channels are shown, but everyone else writes that there is no access or a scrambled channel? Why does this situation arise?

First of all, you should check whether the receiver sees the card. To do this, do the following:

Go to the menu using the console remote control and click on the “Conditional Access” item.
Select the module, the card ID should be registered, if it is not there, then try reinstalling the smart card in the equipment.
Turn off the console, then remove the card.
Wait a little, insert it back in the correct position until it stops.
Start the receiver.
If the actions do not correct the error, contact the service center.

There is another situation that answers the question of why basic channels are not shown - this is outdated receiver software.

How to update software

To make updates, you need to go to the Tricolor TV menu, select the item with the update and click update.

Attention! You cannot turn off the equipment during the process of loading new modules, otherwise the equipment will malfunction.

And there may also be a very simple reason why basic or some HD channels are not shown - there is a scheduled update on the TV channel itself, then you just have to wait a while. You can find out information on prevention through the technical support service or by calling your friends who also have Tricolor TV installed.

Nuances of Tricolor TV

Recently, information has appeared that Tricolor TV subscribers will not be able to watch free channels without paying for the “Unified” package. Technical support operators justify this disregard for the law on digital television by the fact that the contract for the provision of services stipulates that the operator is not responsible for the correct operation of basic channels in the event of termination of the contract.

Tricolor TV can terminate the contract unilaterally if you do not pay the subscription fee on time. Thus, you can lose even basic TV programs without paying for the package.