Why does the play market crash on Samsung? Why is the play market not working?

Probably the most common mistake among Android users is a crash in Google applications. Today we will tell you about one of them: “The Play Market application has stopped.” This notification constantly pops up when you try to download or update any application. You will learn what to do first when this error occurs and what options will be useful to you.

What is this error?

Failures in the App Store can occur for a variety of reasons: an outdated version of the software on the phone, a full data cache, synchronization errors with the connected account on the phone. In rare cases, third-party programs and even viruses are to blame, which can block some system options.

Error in Android - Play Market application has stopped

How to fix an error in Samsung devices

This problem is very common on Samsung smartphones and tablets (Galaxy Tab, Grand Prime, etc.), which have their own proprietary version of Android OS. Next, we will describe a list of priority instructions, which, by the way, are suitable for other Android devices. I won’t write about the standard ones - restart the device, wait a little, write to support, etc.

Checking for updates

System updates are definitely an important part of the stability of your Android. They contain fixes and improvements to many functions. Be sure to check that they are up to date on your device.

Reset all Google services

The second step is to reset and erase all temporary data in “Google Play Services” And "Play Market". This is done as standard:

Don't forget to perform a thorough cleaning of your device. For example, Samsung has a system cleaner called Smart Manager. With its help, you can optimize battery consumption, free up memory, RAM, and check security settings. It is also possible to use third-party utilities, such as Master Cleaner.

Account synchronization

After all the cleaning, you need to check whether there is a failure in the synchronization of your Google account and reconnect the account itself. Follow the path "Settings" – "Accounts" – "Google". Click on the active account, after which you will be taken to the synchronization menu. At the top there will be three dots (menu), there is an item Delete account. records. Erase all data, and after rebooting, activate your account on your smartphone again. This reconnection will help ensure full synchronization with cloud data. Try using the store.

Use analogues

If nothing works for you and the “Play Store application has stopped” error remains, the last option is “Reset settings”, which will erase everything from the device. The extreme case would be new firmware. If you don’t have time to do this at the moment, then you can safely use similar stores.

Users of Android smartphones and tablets cannot do without Google Play Market. Where else if not from it to download applications, music, games? Yes, some people use third-party resources, but they are not nearly as safe in terms of virus threats.

Problems with launching Google Play make it impossible not only to install new programs, but also to update old ones. This means that without it, the device remains defenseless (updates close vulnerabilities in applications that can be exploited by viruses and hackers). In a word, if the Play Market does not work for you, urgently take measures to eliminate this failure.

To make your task easier, we have divided the problems into several groups according to their causes and solutions.

Cache memory errors or failure in system application settings

Google Play, like many other applications, uses a cache (a special storage location for frequently used data for quick loading into memory). It contains information about the latest actions in the program. If an error creeps in, the Play Market will reproduce it until the data in the cache is updated.

To speed up this process, clear the Google Play cache manually:

Open Android Settings.
Go to the "Applications" section.
Find Google Play Market in the list of programs.
Tap the Erase Data and Clear Cache buttons.

If the Play Store still does not open, restart your device.

If you encounter errors updating installed applications, do the same with " Google Play Services«.

In addition, to download new programs and install updates to old ones, correct operation is required " Download Manager" And " Application manager. Normally, both should be in the list of running programs.

Update errors

If the problem with opening occurred immediately or a short time after installing a more recent version of Coogle Play, roll back the program to the previous installation. Along with the Market update, remove the Google Play Services update.

The uninstall updates button is located in the same menu as the clear cache options.

If there is no such button, it means that the program has never been updated (there are no previous versions).

Problems with the user's Google account

The inability to access the Play Market often occurs due to problems with the user account. Perhaps you recently changed the password for the gmail.com mailbox to which your profile is linked, or there was a failure on the Google server and Android stopped recognizing you.

To restore access to your account, connect your tablet or phone to the Internet (via a SIM card or Wi-Fi), go to “Settings” and open the accounts section. The screenshot below shows what the Gmail sync issue looks like.

If you see the same picture, open the menu of this section and tap “Sync now”.

If the error persists, delete your Google account on your phone (the button is located here) and create it again. Or get yourself another gmail.com account and log in under it.

Installation errors or corruption of the program executable file

Often the failure is manifested by constant messages “An error has occurred in the Google Play Market application.” It pops up when the user tries to launch the application or perform any action in it (search, download). And in some cases - on its own, when one of the installed programs decides to check for an update in the background.

You can try to deal with this error using the methods described above. If all else fails, the following options remain:

Restore the system from a backup copy (if you created it in advance, for example, in the Android gadget management program for Windows MyPhoneExplorer).
Remove Play Market from your device and install it again. To do this, you will need root rights (obtained in advance).
Perform a factory reset on your tablet or phone (Hard Reset/Wipe).

How to reinstall Play Store

Download or copy the Google Play Market executable file in .apk format from a properly working Android phone or tablet.
Enable permission to install applications from unknown sources on the problematic device. The option is located in the Security or Protection menu of the Settings app.

Transfer the file to the problematic device and start the installation (touch it with your finger).
If nothing happens or you see the Play Market error message again, open the \data\app\ directory and place the file there.

By the way, to remove the faulty copy of the Market and reinstall it, you can use the same MyPhoneExplorer. After synchronizing your phone with the program, go to the “Files” - “Applications” section, click the line highlighted in the screenshot and click the “Delete” button.

Next, click on the “Download application” icon on the top panel and specify the path to the .apk file.

Viral infection

There are modifications of malware that block the launch of the Android Market so that the user cannot download the antivirus, or even delete the original file and replace it with an infected copy. We talked about what to do in such cases in the article about ways to remove viruses on Android.

After scanning with an antivirus, when the malware is neutralized, you may have to replace the infected Play Market with a clean one.

Play Market is not installed

Today, Android smartphones without pre-installed Google services have appeared on the Russian market. In particular, products from the Chinese manufacturer Meizu, for example, Meizu M3 Note, Meizu M3 Mini and other models. Devices purchased in our country make it possible to easily correct this shortcoming by installing the necessary equipment using another application.

So, to install the Play Store on your Meizu device, tap the “Best” application icon. It contains a selection of programs available for quick download, including Google tools. Tap the Install button under the Google Services icon. After installation, reboot the device.

Application conflict

Some users learned that some Android programs may not work well with Google Play after installing Freedom. “Freedom” is an application for bypassing the official authorization service for users making purchases in game stores. Thanks to this, dishonest players have the opportunity to purchase virtual goods without paying.

If it is not possible for Freedom and Play Market to work together on your device, you will have to give up something.

Blocking Google Play Market access to network resources

Sometimes Freedom does not block the launch of the Market, but prevents it from connecting to the Internet. When trying to download something, the user sees messages: “The program was unable to contact Google servers” or “There is no network connection, try again later.”

If you have root rights, solving the problem is not difficult - just make adjustments to the system Hosts file (on Android it performs the same function as on Windows - it maps domains to IP addresses). The file is located in the \system\etc\ folder. You can get into it either through the Android root explorer (for example, “Root Explorer”), or through the already familiar MyPhoneExplorer running on a Windows machine.

Open the hosts file using a text editor, such as Notepad, and remove all entries from it except “127.0.0.1 localhost”. Save without extension by selecting the file type - “All files”.

If network connection errors are not related to Freedom, check your security software settings. It's possible that Market's access to the network is blocked by a firewall.

Firmware corruption and hardware failure

The most difficult case. A fatal firmware failure or hardware malfunction of the device can be assumed in the following situations:

The problem arose after an adverse effect on the device: unsuccessful firmware update, falling, connection to a faulty charger, etc.
Along with the Play Market, other applications have stopped working or the failure occurs haphazardly: the program sometimes works, sometimes it doesn’t.
There are other symptoms of a malfunction - freezes, spontaneous reboots, shutdowns, overheating, inadequate load on resources.
The above tips did not help solve the problem. It remained even after resetting the settings to factory settings (wipe).

There are only two ways out of this situation - reinstall the firmware yourself or entrust diagnostics and repairs to service specialists.

Google Play, aka Play Market or Play Store- all this is the same program, which is one of the main ones in the Android operating system, because it is it that opens the doors to the world of applications and games for our smartphone and tablet. But sometimes it happens that when we launch the Google Play market, instead of the usual applications, we see a page with the inscription "Check your connection and try again" and the Retry button or the market gives some errors. Unfortunately, the Google Play application, like absolutely any other program, is not immune to all sorts of errors and failures in its operation. This happens quite often, and if suddenly you have a similar message or the application does not load at all, then this article is for you.

In this article we will try to answer the question: “What to do if the Google Play market does not work or does not start on your smartphone or tablet?”, as well as describe all sorts of problems when working with the Play Store and ways to solve them.

Method No. 1

Check the Internet on your device

It would seem that the answer is tritely simple, but for Google Play to work, a working Internet connection is required. Therefore, first of all, check whether the Wi-Fi network or mobile Internet (packet data transfer) is working on your smartphone or tablet; maybe you just forgot to turn them on. If everything works, go to any of the browsers that you have installed - Chrome, Firefox, Opera and open some page to make sure that the Internet is working. If the Internet is not working, then reboot your router or router.

Method No. 2

Reboot your Android device

Usually, as when working with a computer, rebooting will help solve many problems that may arise when working with the Android operating system, including with Google Play.

Method No. 3

Check the firewall or antivirus software installed on the device

Typically, antivirus applications do not restrict the operation of the Play Market, unless you yourself accidentally blocked the application’s access to the Internet in the firewall settings. Check the settings of your antivirus software and firewall applications.

Method No. 4

Clear cache and delete data in Google Play app

This method solves the problem in most cases.

Step 1 Go to Settings app on your smartphone or tablet

Step 2 Find and open the menu item Application Manager or Applications and go to the All tab

Step 3 Find and open the Google Play Store program by clicking on its name with your finger

Step 4 In the window that opens, click on the Erase data and Clear cache buttons

Method No. 5

Uninstall all Google Play app updates

If the operations performed in method No. 4 did not help, you can also remove updates for the Google Play Store application. To do this, in the "About the application" window, click the Uninstall updates button. All updates to the application will be removed and it will return to its original state as when it was first launched. Restart Android and try to access the Play Store again.

Method number 6

Clear the cache in the Google Play Services app

If you still have Google Play not working, then try clearing the cache in the Google Play Services application. You can also find it among all installed programs. In the About window, click the Clear cache button

Method No. 7

Clear data in Google Services Framework app

The Google Services Framework application is responsible for the correct operation of all Google services. If neither clearing the cache nor deleting data and all Google Play updates helped you, try also clearing data in the Google Services Framework. To do this, find the application in the menu Application Manager or Applications and open it. In the "About the application" window, click on the Erase data button and restart your smartphone or tablet.

Method No. 8

Enable disabled Google apps and Download Manager (Downloads)

Often Google Play stops working if you accidentally turned off key Google applications and Download Manager, which play a direct role in the performance of the service. To check this, go to Settings → Applications → Disabled, if there is no such tab, then All (disabled applications will be at the very bottom) and see if the Download Manager and Google services are disabled, such as - Google Accounts, Google+ social network, Google Services Framework and others, if any, be sure to enable them.

Method number 9

Delete your Google account and restore it again

Sometimes a broken Play Market app store can be restored simply by deleting your Google account and then adding it again.

Step 1 Go to the Settings app and find the option there Accounts (Accounts)

Step 2 Open your Google account and select Remove account

Step 3 Then restart your Android device and add your Google account again.

Method No. 10

If you receive a "No connection" error, check the time and date

If you have the wrong time set on your smartphone or tablet, you are likely to get an error "No connection". Therefore, please check the correct time and enter your time zone. It's best to sync these settings via your operator's mobile network or Wi-Fi. To do this, in the Settings application, select Date and time and check the “Network date and time” and “Network time zone” checkboxes.

Method No. 11

Reset Android settings (Hard Reset)

This method is the most radical if none of the methods listed have helped you. You can read how to Hard Reset a smartphone or tablet in the article How to reset Android to factory settings. But before you do this and delete all data, applications and contacts from your Android device, we recommend that you make a backup copy of the information you need, which can be restored later.

We hope that at least one of the methods will help you solve the problem with the Google Play market. But it may also happen that none of the listed methods will help you, then seek help from specialists.

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Most owners of Android devices use the services of the official Play Market store from the IT giant Google, which, in general, is not surprising. Here, every user can find any content to meet their needs, be it special programs, films, music or games. However, situations are not uncommon when Google Play Market does not work on Android.

Such service failures can occur for a variety of reasons. Now we will look at what may be causing the problem and suggest the most effective ways to eliminate it.

In fact, the reasons that provoke such an error can be very diverse, the most common are:

There is no connection to the internet, caused, for example, by a settings failure (smartphone, router, etc.).
Technical problems on the part of the Play Market itself are quite rare, but not excluded.
Problems with the file hosts, which is edited by the system automatically.
There is a conflict between an installed application and Google Play.
The date/time parameters are incorrect.
Other.

First, what we have to do is simply restart our smartphone. The fact is that this banal procedure can be an effective solution not only with the problem described, but also in other cases of system freezing. If rebooting the device did not have any effect, move on.

Reset updates

Quite an effective procedure. Our actions - go to “Settings”:

Open " Applications"(maybe "Application Manager"), from the list that opens we find Google Play, press. In the window that opens, click on the position “ Uninstall updates"to return the Play Store to its original state:

We reboot the gadget and try to log in. What, there is no reason for joy yet? Then let's continue.

Reset settings and clear cache

Again, through the main settings, go to “ Applications", we find " Google Play", open. First, “tap” on “ Erase data", then " Clear cache»:

We restart and try to log into Google Play. If the question “why the play market doesn’t open” is still relevant, let’s continue “dancing with a tambourine.”

Correction of GP service data

As in the third step, from “Settings” we go to “ Applications", we find " Google Play Services", erase the data and clear the cache:

Clear Google Services Framework data and cache

Let's follow the beaten path " Settings» → « Applications" In the " All"find and open" Google Services Framework" Erase data and clear cache:

Checking the operation of Google accounts

It is quite possible that for some reason this function was disabled, which was the reason why the play market does not work on Android. It's easy to fix the situation. From the settings in “ Applications"we need to open the tab " All", choose " Google Accounts"and, if this application is really disabled, then connect it, and at the same time (if necessary) clear the cache:

Debugging the Boot Manager

Disabling the boot manager can also be a likely problem, so to rule it out we go to “ Applications", swipe left to go to " All" and open " Download Manager" If necessary, activate it, and if the presence of a cache is detected, then clear it too:

Removing and restoring your Google account

Another effective method, to which detailed instructions “” were dedicated on our website. After the described exit procedure, .

Resolving application conflict

As mentioned above, there are applications that can block Google Play. One such program is Freedom. Advanced gamers probably understand what we're talking about. The fact is that Freedom allows you to bypass the Market license check in order to purchase for free all sorts of paid goodies in games (coins, crystals, extensions, etc.), for which the user can pay with a fake card:

Inept use of an application, or improper deletion of it, is one of the most common reasons for Google Play Market failure caused by changes in the “ hosts" To work with the application (installation and uninstallation). More information on how to correct the situation can be seen in a special video:

Cleaning the "hosts" file

It is worth dwelling on this point in more detail. The fact is that you probably don’t have the Freedom application installed (see above), but there may well be a problem with the file, and here’s why. The hosts file of the Android system (as well as Windows) stores a database of sites, as well as their IP addresses. And every time you open a particular site, the system will access the “hosts” file, and only after that the DNS server. That is, in fact, being in principle a primitive filter (firewall), hosts can, for security purposes, block access to almost any site, including Google Play.

That's when the need to edit it arises. For this we will need a file manager, for example, and (since we will be dealing with a system file).

Launch ROOT Explorer, find the folder system:

It contains a folder etc, go into it and set the rights R/W(Read/Write) by clicking on the corresponding button in the upper right corner:

Upon request of the Superuser rights system, we provide:

Now let's open hosts and start editing it. By default, it should contain only one line - 127.0.0.1 localhost. If you see two or more lines, this means that other programs have made their changes, so we delete everything unnecessary without pity:

Correcting date and time settings

If there was a failure in this position (which could also block access to the play market), then:

Open " Settings»
In chapter " System"find the item " date and time", open.
Enter the correct data and save the changes.

Reset Android settings (or Hard Reset)

This is the last, so to speak, control shot from our arsenal, if you are convinced that there are no problems with the Internet connection, and all the described methods did not bring the expected result (which I very much doubt). What should we do:

Go to " Settings" and open " Recovery and reset", without forgetting to make a backup copy.
Select the item " Reset».
“Tap” on the field “ Reset your phone».
Finally, click “ Erase everything».

This procedure will delete all data on the device's internal storage, leaving the information on the memory card intact.

Perhaps this is all we wanted to talk about on the topic. Maybe you had a successful experience in solving a problem that was not described in the article, we will be grateful if you share it with our readers. Good luck!

Users of phones with Android OS sometimes encounter situations where the Play Market does not work for unknown reasons. This situation is especially unpleasant when the owner of the device needs to perform some kind of operation. But in most situations, a problem with the Play Market or any other problem is not difficult to resolve, and most users can do it, including those who do not have special skills.

The developers of the Android system have done a lot of experiments and research to ensure that the controls are understandable to users with any level of knowledge. But there are often situations when a smartphone or tablet gets out of the control of the owner and begins to “live its own life” due to various technical failures. This also applies to Play Market, a popular resource from Google.

You can fix a glitch that prevents you from accessing the application store by using one of the following methods:

If a failure occurs when trying to enter the popular Play Market, then the owner of a device running on Android needs to start fixing the problem with the simplest but effective procedure - rebooting this operating system. Interestingly, this action eliminates many problems, that is, it is useful not only in the case of the Play Market.

However, this is not a universal method, so restoring access is not a guaranteed process. If this happens, then you should try other methods;

Check your internet connection

Smartphone owners often miss this moment, but in vain - this is a common reason for lack of access to something on the network.

Google account disabled

Sometimes, to resolve the problem, it is enough to go to the menu, find “Google Accounts” there and activate this item. After which access will be restored.

Check the date and time set on your smartphone

When the warning “No connection” is constantly displayed, while there is a connection to the Internet, this indicates that it is necessary to set the time and date.

To do this, you need to go to the settings menu and look for the inscription there: “Date and time.” After entering this section, you need to check the box next to “Network date and time”, and then next to the inscription: “Network time zone”. Such manipulation will lead to synchronization of the selected parameters with the network, that is, you will no longer have to perform these actions manually.

Reset Play personal settings Market

Another simple and effective option for resolving the existing problem with access to the specified service is to reset the saved settings of the Play Market itself. To complete this procedure, follow these steps:

Go to the settings menu of your existing smartphone or tablet;
Select the section - “Application Manager”, sometimes it has a different name - “Applications”;
In any of the above points, you should select the “Google Play Market” option, the manipulation will lead to the opening of a special window;
Execute " cleaningcache».

After removing unnecessary information, there is a high probability that access to the service will be restored. But first you need to restart your smartphone. If the Play Market still doesn’t work, then you can try “ Erase data", go back to the application settings and then restart the phone.

If the problem is not solved, then you should move on to the next method.

Uninstall Google updates Play Market

The presented option for restoring access is almost identical to that described above. But with the exception of one point: instead of “Clear cache”, another button is pressed, called “ Uninstall updates" The button is located above the Clear Cache button in the previous image.

As with the previous method, after deleting, you need to restart Android.

This option for restoring access is effective when your existing smartphone or tablet has not found a “common language” with any Play Market update. This can happen due to dampness or outdated firmware of the mobile device.

Clearing the Services application cache Google Play"

Deleting the Google Play Services settings saved by your smartphone or tablet can also solve this problem. This operation is not complicated; to carry it out successfully, you should do the following:

Go to the settings menu of your mobile device;
Open the already mentioned “Application Manager” section (in some versions of Android, the name “Applications” is used instead of this);
Select the required “Google Play Services”;
Go to the menu of this program, and then perform the “Clear cache” operation already known from the previous option. To do this, press the corresponding button.

Traditionally, the entire procedure is completed by rebooting the smartphone, immediately after which you can try to access the desired service.

Quite often, a problem with logging into the Play Market can arise due to the shutdown of the important “Download Manager” application; this can happen even due to the negligence of the smartphone owner.

In this case, you can restore access by doing the following:

Having entered the already familiar application menu, you need to select the “All” item, this is done using a swipe (shift);
Select the desired item, namely “Download Manager”;
When the control window opens, you need to check whether the program is enabled; if not, then you need to click the “Enable” button.

Next, the existing mobile device is rebooted as usual. After which a connection is established with the desired Play Market. If, after entering the control window, it is discovered that the download manager is enabled, then you need to move on to the next method, since this one will definitely not help restore access.

Deleting Google Account Data

This method may lead to the loss of necessary information, since it will be carried out deleting personal account data. To prevent this from happening, before starting the operation it is necessary to perform a synchronization procedure, which will allow you to quickly create a backup copy of all the necessary files (or those that may be needed).

To perform synchronization, you need to enter the settings menu, there you should perform the following procedure:

In the synchronization menu that opens, you need to select your mailbox;

Next, for synchronization, you need to specify all the necessary items (information stored in which will be saved). In most cases, it is enough for the device owner to save the information from the “Contacts” and “Personal Information” sections, since everything important is usually stored there. To complete the selection procedure, you just need to click the desired item. If you want to save all the information on your phone, you should select “Options” and then click the “Synchronize” button that opens. After which a full reservation will be made.
Then you delete your Google account. To do this, after synchronizing, you should return to the previous menu and select “Delete”. Next, you will need to confirm your action; as a result of this manipulation, the removal procedure will be completed.

Next, you need to reboot; when you turn on your smartphone, Android will offer to restore information from an existing backup, which is what you need to do. After completing this procedure, the device owner must log in to his Google account (also restored). All that remains to be done is to go to the desired Play Market.

If this method does not lead to a positive result, then you should move on to the next one.

Incompatible applications are installed that block the work of the Play Market

Often the reason for lack of access to the Play Market is the installation of programs that are incompatible with this service. For example, it has long been noted that the negative impact has Freedom- an application that allows you to create a fictitious unlimited card for in-game purchases. There are many other programs that block access, so the smartphone owner will need to choose what is more important to him: an application blocking access or access to the Play Market. There are cases when users prefer to leave Freedom or another program that is important to them, using third-party application sources in the future - Android websites.

Finding an application blocking the Play Market service

You can also identify the application blocking the Play Market program yourself. The task is complicated by the fact that the list of applications that can interfere with the operation of the Play Market is extensive. But not everything is so complicated: if you previously had access to the Google service, then it is easy to identify an incompatible program - it is one of those installed recently.

Opening the “Application Manager” section in the settings menu, select “Installed”. If it is unknown, then you can remove or stop all recently installed ones. To do this, select the “suspected” application in the menu that opens, and when its menu opens, click “Stop”.

The functionality of the Play Market will be revealed only after a reboot.

Reset Android settings

This is a last resort option if other methods have not helped. After completing the reset procedure, the phone will return to its original state - all user settings will be reset. The data of existing contacts will also be deleted. Therefore, synchronize your account with your computer or copy your notebook to a file, then save it on a flash drive or on a Google service (for example, Google Drive).

To solve the problem with logging into the service using this method, you should find a section called “Restore and reset” (it is located in the settings menu) or “Backup and reset”. Next, you need to select “Reset settings”, which will delete all information from the device’s memory and return it to factory settings. Everything stored on the memory card will not be deleted. Therefore, save all the information you need on flash memory, and after performing the reset you will return it to its place.

After starting the phone, enter your Google account information (in settings) and try to log in to the Play Market. Most likely, this service will resume.