The NetByNet provider is a high-quality operator in the Internet connection market. His work speaks for itself.

After all, he is known in the market as one of the first apologists who provided fiber optics to his subscribers.

Now his scope of activity has expanded and, in addition to home internet, users are also available mobile connection And digital television.

Briefly about the Netbaynet provider

Since 1999 the company « NetByNet » is active and provides most of the country with high-quality and high-speed Internet. At one time, they were the first to use fiber optic cable for laying highways between houses.

Initially, various private companies acted under this brand.. But, despite the fact that each company had its own owner, they led general business and always agreed with each other. They even issued identical cards. Since then, the company has expanded its field of activity, merged and acquired private companies.

And at the end of 2001, it was decided to launch a new brand, under the general leadership of “NetByNet”. And now it included about 15 Internet providers, more than 25,000 subscribers.

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In July 2006, there was a merger of the three largest Internet providers who operated under the “NetByNet” brand. These were the providers Consul, Quadra and Meredian. Investment fund "Fairlie Investments" bought for $10,000,000 and organized "NetByNet Holding" LLC.

Over time, the company has been invested in by a variety of businesses and corporations. Among them were such giants as: Gazprombank, Aton capital partners, Ivan Tavrin.

Until today, the NetByNet provider provides users with high speed internet, verified for years and, in addition, its scope of activity has expanded into the mobile environment. And also, in addition to the city network, the provider provides services in private sectors and large enterprises.

What does the company offer?

The provider's field of activity is very diverse, including services:

• for providing broadband Internet access,
• connecting digital television (Wifire TV),
• provision of mobile Internet,
• implementation of system integration.

Broadband Internet access occurs through a fiber optic cable, which is much more efficient than a telephone line. And if phone line the maximum could squeeze out of itself no more than 60 kb / s, then with the help of broadband Internet, data transfer is accelerated many times faster.

In this case, the company connects its subscribers either via fiber optic ( wired method Ethernet-based information transmission), or using wireless technology(Radio Ethernet).

Digital television is now different from outdated transmission concepts digital information. So, wherever there is access to the Internet, there are so-called “ smart TVs", need to download special application, and then you can control television through a TV, telephone, or through a special set-top box from NetByNet.

That is, just like on a computer, press pause, rewind and select what you want to watch. Even if you missed your favorite match, or an episode of your series, the program has a “watch first” function.

Mobile Internet has now become an integral part world wide web. Therefore, the company offers services for mobile applications. Using a SIM card, any user can connect to the mobile Internet from NetByNet.

And, for this, the company uses the LTE protocol to support high speed connection. The company even has a service. If you leave a request on the company’s website, they can deliver it to you anywhere in the city. But the card can also be purchased at any NetByNet branch.

System integration , implemented by the company, involves installation and configuration of equipment, network maintenance, as well as protection different levels and databases. “NetByNet” has long established itself as a company that has a specific approach to each situation.

The NetByNet provider cooperates with reliable partners. In particular, this is Kaspersky Lab, which provides free service your computers and protection against malware.

And it doesn't matter which one operating system you use: Windows, Linux, or Mac. Kaspersky Internet Security protects your computer from suspicious activity, DOS attacks, and also ensures security when using money transfers through the Internet.

NOTE!

Official website of the company: http://www.netbynet.ru/

What opportunities does a personal account provide?

For the convenience of its subscribers, the NetByNet company has created a service that allows them to manage their accounts anywhere in the world and use all areas of the company’s services. This is a personal account where you can manage all areas of your traffic, including changes to your tariff plan.

In addition, the company allows you to quickly solve problems through the support service and make payments without leaving the couch.

The areas of activity of your personal account are very diverse:

• the ability to find out the account balance;
• You can pay for the services provided without leaving your home;
• change tariff plan, and Internet speed;
• if you are away for a long time, you can temporarily stop the Internet;
• service " automatic payment"; i.e., for a certain time, a certain amount is withdrawn from the account every month and you do not have to manually pay for the services each time;
• NetByNet provides all the necessary information about costs for certain period time.
• ask questions to the support service, and within a short period of time, you will be answered any question that is asked;
• promotions, bonuses, discounts - all this information comes automatically to your personal account email.

Personal account address: https://my.netbynet.ru/

How to register

To register with NetByNet, you need to follow a very simple procedure.

First, go to the official website, then select the registration section and fill out all the fields that are indicated there:

1. The most important field is the login. Login is responsible for all your personal data. It is your login that the support service and other users will contact. The login requirements are as follows. The login may contain letters from the Russian and Latin alphabets. And also contain the following signs: “-“, “_”, “()”. In addition, in the second field you can leave your main login, or assign a second name that other users will see.
2. The password consists of numbers, punctuation marks and letters exclusively of the Latin alphabet.
3. Your e-mail, to which, if something happens, everything will be reset necessary information. And to confirm that you are not a robot, you must enter your email twice.
4. And also to confirm that you a real man, and not a citizen of the planet “Zhelezyaka”, you must enter the code that will be provided in the picture.

Login instructions

To make entering the office convenient, the company did everything possible to make the interface look like a harmless puppy that you want to pet:

• First you need to log in to the official website of the company “netbynet.ru”.
• Click on the “personal account” panel.
• Enter your personal account number and password, which the company provides you with when concluding the agreement.

Attention, never tell anyone your personal account number and password. This will allow you to avoid fraudsters using your data. Therefore, the company strongly recommends changing the password that is provided upon concluding the agreement. For clients of the integrated network, it is also necessary to enter additional data in the upper register.

How to change login and password?

The procedure is standard for all users of the NetByNet provider. First, let's log in to your personal account. Then click on the “Change login / password” panel. In the selected menu we change everything we need.

A notification is sent to your email. If you accidentally select this menu, you can ignore it. But if you still decide to change your personal data, confirm the information and click on the link. Everything, the main thing is to write it down new login/ password.

Any password, the more complex it is, the harder it is to crack.. Never use simple characters in your password, such as the date, month and year of your birth. Also avoid spoken phrases. The best thing is to use “abracadabra” for the password from random letters of the Latin alphabet, numbers and symbols.

Consumer reviews of the company's services

The problem with provider reviews is that subscribers who are satisfied with the work of the provider will not complain on the forums. Collected here real reviews users. But it’s up to you to decide about the work of each provider.

(( reviewsOverall )) / 5 Customer rating ( 7 votes)

LLC "Net By Net Holding"

Complaints: 67
Resolved complaints: 45
Answered complaints: 5

High speed operator fixed line with a subscriber base of more than 740 thousand clients. NETBYNET serves private and corporate clients in seven federal districts: Central, Northwestern, North Caucasian, Southern, Volga, Ural and Far Eastern.

Complaints and reviews about NETBYNET

[Invalid]

Every evening when I sit down to work, such problems arise with the Internet that a basic message cannot be sent. And from any device, even if there is only one connection. It works terribly almost every evening, regardless of the number of connections. Specially purchased expensive wi-fi router, but it didn't get any better. When you call support, no matter what happens, first you wait 20 minutes for the operator to respond, then the operator is always distracted and says to wait, because he has no idea...

Good afternoon Contract 1694291. Out of the blue, they changed the tariff plan to a more expensive one. It was 550 rubles/month, now it’s 670 (including 70 rubles/month for buying back the router). There was no call, no SMS, no letter about the tariff change. The billing period is from the 1st. Was. Suddenly changed to 19th. Subscriber the fee that I paid on December 31, 2019 (550 rubles) suddenly all disappeared + a debt appeared. The technical support "specialist" stated that this is how it should be. Like, everything is displayed on the website/personal account, as well as in the contract...

[Invalid]

1. Technical support does not work at all, the robot says: it will connect you with a specialist in 2 minutes. As a result, 30 or more and nothing (but if you call to connect a new sucker, the operator immediately picks up the phone after 3-4 seconds) 2. Television is no good, takes a long time to load, works for 10-15 minutes and slows down. 3. Speed. According to the contract 100 MB. In fact, 70-80 sometimes 60 I don’t recommend this at all...

Disgusting company! Money disappears into nowhere! Internet does not work! I've been sitting on the phone for 3 days just setting up the Internet. Still doesn't work. It's impossible to get through by phone. They redirect from one specialist to another, they don’t talk about the problem and everyone has to explain what the problem is. If the contract is terminated, the money will not be returned. Unqualified specialists! How do you even work there? I will not recommend this office to anyone! A shame

[Invalid]

What kind of service is this? ! What do you get paid for? It’s impossible to reach you by phone, I’ve been continuously trying to get through for two hours, and the answer I received was “waiting time 12 seconds,” apparently you meant 2 hours! What kind of internet and service is this, what can I say! I'm definitely switching to another company!

For two days in a row I tried to solve the problem with the Internet and call a specialist, the first time I waited 20 minutes for the operator to answer, the second time 30 minutes, in the end the girl answered and hung up, after many attempts to get the technician to call, she spent another 20 minutes, the problem was never solved by the Internet It's been working for over a week! Do you even work there? Or is it just that operators are good at asking stupid questions about whether your wire is connected to the router, provided that the wire is connected to the computer...

I paid for internet for 2 months on November 6th, but the internet was turned off on November 12th. In my personal account it was generally written after payment “Payable by November 10th.” I contacted technical support about this - they said that the Internet should work until 19 inclusive (as it has always been). A bastard attitude towards the client, what can I say - they force you to waste your time debriefing with incompetent operators who cannot answer basic questions. This is the 3rd time in a year of use that I have been left without...

How to connect the Internet without any problems, of course, but to call a technician to pick up the router or shut it down altogether. then go to St. Petersburg to the office. I don’t have the opportunity to travel around the cities, I live in Priozersk, why isn’t there an office here, will you pay for my travel? or how? Why the hell are you running your Internet in our city and not providing information that your office is not here! They also made viewing management a paid option. We used it for a year, everything was fine, why complicate the situation!

I left a request for an Internet connection 2 times, the first time the technician did not come at all, the second time I called the company all day and they constantly told me that the technician would arrive in an hour, in the end I waited until 9 o’clock, although I ordered the connection from 16 to 18, and No one came to me, this is the second time! Terrible service, rude attitude

[Invalid]

With a stated speed of 100 Mbit/sec (the actual speed is usually 20 - 30), the speed regularly drops every night to no more than 3 Mbit/sec, and now it’s less than a third of a megabit. There are no notifications to users about problems or accidents of any kind, as well as recalculations, of course. That is, it is assumed that everything works as normal, it’s just that users are sometimes (and regularly late at night, when few people will notice) left with almost zero speed. You have to choose between convenience and money - or...

Hello, I am an existing subscriber. Personal account 1558032. I signed up for a package of services, 50 MB per second Internet and television 130+. Look at my correspondence with operators, I spend hours on the phone trying to figure out why this tariff is constantly disappearing for me, and Netbaynet again charges 350 rubles for the Internet, instead of 265 rubles and 285 rubles, Internet + television. If you do not help me soon, I will have to terminate the contract with you and it will be your fault. I am enclosing a letter that I...

[Invalid]

We haven’t used the Internet for 3 months, now they call and say that we have a debt of more than 1000 rubles, they called tech. The girl operator doesn’t want to listen to their support, but only insists that you yourself should have known that you have to pay even if you don’t use the Internet and they are not obliged to notify anyone about it. No one notified us about this; it is not stated in the contract. Simply terrible. Ripping people off money. We will continue to complain and will not use the terrible services of netbaynet in the future and will not recommend it to anyone.

[Invalid]

Technical support - zero. Network work is often carried out, so as a result you will be left without the Internet and other services. The repair “masters” do not understand what they are doing; if you have a problem, it will drag on for a long time. No one will let you talk to management. You will suffer for a long time. Whether it is worth purchasing other services is up to you to decide.

[Invalid]

I paid 600 rubles a month in advance, until September 19. The Internet does not work - I receive a message that there are not enough funds in my account. I'm calling for the second day! In those. Support (I wait 15-20 minutes! Connection with an operator) says that everything works for them. Nobody does anything! The money was just stolen.

[Invalid]

I want to leave a complaint about this company that scams people. We connected the Internet to them since the disconnection, according to the operator, was free, as a result, now when terminating the contract they are asking to pay a penalty, but it’s not clear for what! Nothing was said about this when the contract was drawn up and there is nothing on the contract itself! As a result, we owe 1200 rubles! And the debt will grow if we don’t pay anything, but why should we pay money for nothing if it was originally something else?

[Invalid]

The organization is top notch! Only a select circle can be present there. You don’t even have to go to work or go and get paid for your presence! Fun office. One with diabetes! I wonder who will help him when he is alone in the attic? Nobody, he goes to work for show and flies abroad for vacation twice a year. Another with asthma, the third had epilepsy on the roof, the guys could barely hold on. Everything is done through connections. It’s not scary that the network is based on a good word) the main thing is to turn the former installer into an engineer, then a leading engineer. Let others correct his mistakes) fabulous office!

Russian telecommunications company NetByNet provides its private and legal clients a full range of telecommunications services using wired, fiber-optic and wireless communications.

It includes high-speed Internet access, landline and mobile telephone communication, digital and cable TV, rental of communication channels. to corporative clients the enterprise provides a virtual type of hosting, places their equipment on its territory, and creates an information and communication structure on the customer’s base.

The company covers populated regions of the country with communication services. LLC founded more than ten years ago NetByNet currently has 950 thousand clients.

Login to your personal account NetByNet you can from the specified page my.netbynet.ru. Login is done by clicking the mouse button on the icon Personal Area, where the user will be prompted to authenticate by entering a login and password.

Entering the latest data can be automated by placing a check mark in the “Remember” box with the mouse button. This will save the client from constantly entering secret words. However, after initial identification, the password received with the agreement should be changed to your own.

To improve the quality of customer service, the company has developed special service allowing them to control personal account from anywhere in the world. This service is called netbynet personal account.

The client of a telecommunications company can change the tariff plan himself, use additional services, exchange requests with support.

This account provides the opportunity to regularly pay for communication services. This will simplify the solution of many problems for the client, thereby saving him valuable time.

Cabinet functions

The netbynet account allows the user to perform the following operations:

• find out the balance of your account card;
• pay for the information consumption of traffic, telephony, Internet, television;
• reduce or increase the Internet signal speed;
• change the connection tariff, manage the services offered;
• suspend access to the Internet for a certain period of time;
• create automatic or promised payments;
• view financial expenses for any past period;
• send a request to the technical support department.

Its owner will promptly recognize any Additional information, will receive an invitation to participate in promotions.

Registration of your NetByNet personal account

The nbn service does not provide for registration as such; only preliminary registration is required. By concluding an agreement with a company, the subscriber receives a standard agreement for the receipt of services, where the number of services will be noted.

The title page of the contract contains the number personal account, which is the login account. Company employees also issue a password.

When you first go to the official website of a telecommunications company, you need to left-click on the Personal Account icon. By clicking on it, the user will see a login form. Here you should enter your login - personal account number and secret word - password, click the login icon.

Balance check

One of the ongoing account activities is checking your account balance. A similar operation is carried out by logging into your selfcare netbynet personal account on the main page.

At the top right, the account owner will see a field for entering personal identification number- PIN code. After entering it, the account card balance amount will appear next to it.

Here you can also find information about the tariff plan and the amount of remaining traffic. Personal number also required to pay for services.

Lost password

If you lose your secret word, you must go through the authorization procedure again. This is done in one of two ways, for which clicking the Forgot Password button is common:

• entering a personal identification number;
• mobile personal phone numbers.

The second method involves entering your login and the same phone number. Regardless of the method, an SMS will be sent to your phone, email confirmation code. The latter should be entered into the response line to receive a new password on your mobile phone or email.

Mobile account

The company invites its users to register mobile office. You can use it after installing mobile applications on your smartphone.

My netbynet applications are located on the AppStore and Google Play For Apple systems and Android, respectively.

The mobile version of the account is available for clients in the following cities:

• Dmitrov;
• New Urengoy;
• Belgorod;
• eagle;
• Kursk;
• Voronezh;
• Cheboksary;
• Moscow;
• St. Petersburg and some others.

To log into your personal account in the mobile version, you should select your city of residence, enter your login, secret word - password, phone number. In a couple of minutes, you are the owner of a service that fits in your phone.

NetByNet, a high-speed fixed-line operator, has created a special service for the convenience of its corporate and private clients that allows you to manage your own account anywhere globe. This service called NetByNet Personal Account. Among the main advantages of this service, I would also like to note the ability to change the current tariff plan, manage additional services and send prompt requests to the support service. In addition, a personal account allows users to make regular payments for telecommunications services.

The netbynet company has been offering its customers access to the Internet for ten years, Mobile Internet, as well as digital television and telephony. The geography of the company includes the cities: Moscow, Klin, Balashikha, Dubna, Zelenograd, Lyubertsy, Solnechnogorsk, Korolev and Zheleznodorozhny.

In order to ensure modern access To manage services, netbynet has its own personal account, which can be used by each subscriber. Using the office, subscribers significantly save their time, because with the help of the office you can do a lot without leaving home.

Clients find this service very convenient.

Netbynet personal account functionality

Using your personal account you can do the following:

• find out the user's account balance;
• pay for traffic and other services consumed (monthly payment for television and telephony);
• change the speed of the Internet (both up and down);
• change the connection tariff, manage servants;
• temporarily suspend access to the Internet;
• set monthly auto payment and promised payment;
• view expenses for services by period;
• submit requests for technical support;
• receive timely information about promotions held in the company.

Registration in your NetByNet personal account

No special registration in your personal account is required. When concluding an agreement with a company, each subscriber, regardless of what service he receives, is given a service agreement. In this agreement for title page there is a personal account number. This will be your login to your personal account. Also, when servicing a new subscriber, employees give him a password. This is enough to use your personal account.

If the client does not want to use the account, then it is enough simply not to enter it and not make any changes.

In order to take advantage of the above opportunities, a NetByNet client must pre-register on the company's website. Registration in your NetByNet personal account implies signing an agreement with the company for the provision of telecommunications services. This agreement will indicate the login (user name), which must be entered during the authorization process. In addition, directly in the connection agreement it is indicated secret password client, which must be entered in a special field during the registration process. After this, you need to click on the “Login” button.

NetByNet personal account: balance

One of the tasks of this service is to check the current balance. To resolve this issue, you need to go to home page personal account and in the right top corner window, find a field for entering a secret PIN, which is necessary not only to pay for services, but also to check the status of your personal account. In a new window, the user will see the current balance in his NetByNet personal account. In addition, he will have access to information regarding the tariff plan and the current traffic balance. Also in this window you can see the IP address assigned to the user. In addition, here the client can change the password of his account.

Login to your NetByNet personal account

To enter your personal account, you first need to go to the campaign website netbynet.ru

On it at the top right there is the inscription personal account. By clicking on this inscription, the user will go to his personal account.

Then the user will need to enter the personal account number and password. If necessary, you can click on the remember checkbox. Then the next time you log into your personal account, you won’t have to enter your data.

If your password is lost, it's no big deal. It can be restored. By clicking on the forgot password link, the user will be redirected to a new window where he will need to enter his phone number and or email address, depending on what was indicated when signing the contract.

After logging into the account for the first time, it is advisable for the user to change the password to a permanent one.

The website contains instructions for using the account.

In the upper corner of the account there is a pin that is entered when paying for services.

The active services section includes the user's current packages. In addition, your personal account has sections for blocking and discounts.

A user who wants to log into his NetByNet personal account must have an agreement to connect to the services of this company. The login and password for logging in are specified in the contract. It is worth recalling that for security reasons the client should not disclose this data. In addition, the company recommends its customers to change standard password to your own after the first login to your account. It should be added that some users of NetByNet services need to enter data in upper case. This primarily concerns clients of the integrated network.

Changing the tariff and increasing Internet speed

Another extremely popular feature of your personal account is changing the tariff and increasing Internet speed. To resolve this issue, the client must go to the "Information" tab. Next, he must select the section “ Active services" and the item "Change tariff". After this, a window will open with all affordable rates. By selecting suitable option, the client must save the changes made. The terms and conditions of available rates can be found directly in your account. There the client can find out the monthly cost of the tariff and the speed of Internet access. You can also view the archive of used tariffs in your account.

NetByNet: Recovering your Personal Account password

A fairly common problem among NetByNet clients is losing their password. To solve this problem, you need to go through the procedure for recovering your NetByNet Personal Account password. This can be done in two ways. The first method involves using a personal account number (PIN) and mobile phone number in international format. In the second case, the client must enter his account login and mobile phone number. In both cases, he will receive a confirmation code on mobile phone and email. After this, he will only have to enter the received code and receive New Password by e-mail or mobile phone.

NetbyNet: mobile personal account

To summarize, it should be noted that the NetbyNet mobile personal account is extremely functional service, making life easier for users of the company’s services. Thanks to this service, users can track the status of their account, manage additional services, change the tariff plan, get acquainted with current prices, make payments, contact support for help and receive detailed information concerning current state traffic. Another plus is the “Promised Payment” service, which allows you to pay for services later than the terms specified in the contract.