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Phones often (mainly for children) serve as a kind of entertainment platform. Various types of entertainment are provided by the Google service, also known as “ Google Play"and now" Play Market».
What is it and what is it eaten with?
Let's get to the definition. Play Market is a platform (it would be better to call it an Internet database) where many games are presented for your mobile phone, paid, free and shareware, that is, you can make purchases in the application itself. Arcades, racing, shooters, puzzles, online games and many other varieties and types of entertainment applications. But, as with other utilities, problems with the operation of this service are also possible. Such situations arise for thousands of users everywhere, and we will look at all sorts of malfunctions in the operation of this application in more detail.
Why won't the play market open on android? So, the main reasons.
- The service itself. This happens extremely rarely, but it still happens. The most simple reason is that in certain moment The service just doesn't work. Just wait a while, the problem will be fixed and the application will be “launched” again.
- Date and time. If the date and time settings on your smartphone are lost, this leads to an error associated with “missing connection”. Make sure the settings on your phone are correct.
- Net. Operation may be interrupted due to problems with your Internet connection, please make sure your connection is working properly. For WiFi networks, try rebooting the router. In turn, those who use mobile internet, must contact the operator, check with him about the possibility of problems and the correct settings.
- Account. You have access to the Internet, but is your Google account connected? Making sure that it is deactivated is quite simple: the application will not allow you to perform actions in it. You can connect your account directly by clicking on the “Login” button. Next, go through the authorization procedure by entering your login and password. If you don't have an account, create one by registering. Did not work? Try connecting automatic recovery in the Backup & Reset menu.
- System interventions. Do you have Freedom installed? Disappointing news for you: firstly, you decided to bypass the system and get paid features applications without paying for them. Secondly, Freedom blocks the functionality of all Google services. Uninstall the utility and access to all platform features will be restored.
- File: Hosts. Changes may be made to one specific file with the name "hosts" third party programs, or malicious programs. To fix this, you need to return the file to the initial state. To do this, download the original version or create Text Document and add into it: 127.0.0.1 localhost. The finished document (without .txt) is already placed in this folder. Unsavory individuals may try to extort money from you to restore this aspect of the system, because you can do it yourself.
Alternative solutions to this problem are also attached:
1. Reboot the device. It would seem like a simple action, but it can help in half the cases, as well as with problems with other utilities. Helps in resolution system failures, which can often happen with all programs on mobile and desktop devices.
2. Rollback settings.
- Erase application information. This refers to the “Cache Clear” function, that is, a certain area of memory with a higher data exchange rate. Commit this action You can go to the memory settings of your phone or the gaming platform itself by selecting the “Clear cache” option.
- Try deleting your update data. To do this, in the settings of your device, find the Application Manager and in the menu itself Play apps Market click on the appropriate button.
3. Connecting the download manager can help get many applications running again. In the manager we know, we look for the “Download Manager”, which in turn needs to be connected. If it works, we turn it off and re-enable it. Can be combined with rebooting the device.
4. It also happens that our Market is incompatible with other applications. It’s not easy to determine, but often the problem is caused by the same Freedom.
Finally, our most radical solution yet. It is located at the end of the list because you will need to reset your mobile phone. Make sure to back up your information: write down everything important to a memory card, since resetting data does not affect third-party file and folder storage. In the “Restore and Reset” menu, select the “Reset” option, after which the gadget will reboot. This technique also improves the work of the whole operating system.
We hope that our instructions helped you. Good luck!
Application GooglePlayMarket - key program in the operating room Android system, because it is with its help that we download and install new games and programs on our phone or tablet and find a lot of content. Like any other program, Google Play Market is not immune to glitches and errors. If you are one of the “lucky” people who are faced with the fact that the Google market does not launch on your mobile device, this article is for you.
A small note: on some unofficial (custom) Google firmware Play Market may be cut by their developers (for example, this was done in the very popular CyanogenMode firmware), and you will not find it in the list installed programs. Read about what to do, how to install Google Play Market on your mobile device, and how to start using it in these instructions on our portal:
After this short introduction, you can proceed directly to the recipes for “healing” your Google Market. So:
10 ways to fix a broken Google Play Market:
1. Turn on the Internet on your device
Why doesn't Google Play Market work? The reasons for this may vary. But first, we recommend that you check internet connection on your phone or tablet. For work this application Having a working internet connection is mandatory. Perhaps you simply forgot to turn on Wi-fi or packet data transmission, through which Google app Play Market goes online, or your connection to the access point has dropped. If the Internet does not work at all on any device, reboot your access point or router.
If you have new smartphone or a tablet, in this article in our knowledge base you can read about how you can set up an Internet connection on it:
2. Make sure your Download Manager is running
The Download Manager application is responsible for downloading files, and if for some reason it does not work, naturally, Google Play Market will not launch on your phone or tablet. Find Download Manager in the list of installed programs by going to Settings -> Application Manager (or simply Applications) -> All. Click on the name of the program, and in the "About the application" window make sure the program is up and running. Otherwise, launch the application.
3. Check your firewall or antivirus software settings
Typically, antivirus software is well aware of what the Google Play Market is and does not restrict its operation in any way. But perhaps you yourself tinkered with the firewall settings, and accidentally banned Google access Play Market on the Internet. For example, it is very easy to do with one click in popular program DroidWall. If the Google Play Market does not start, and you have an antivirus or firewall installed on your phone or tablet, go to this program and, just in case, check its settings, black and white lists of applications, etc.
4. Clear Google Play Market cache
This simple operation can help in the vast majority of cases. If Google Market Play doesn’t work for you for some reason, but there are definitely no problems with the Internet connection, the first thing you need to do is clear Google Play Market cache.
To perform this operation, also go to the “Settings” of your phone or tablet, find the “Application Manager” menu item there or simply “Applications”, go to the “All” tab and find the Google Play Market program there. “Tap” your finger on its name, the “About the application” window will open in front of you. Find the "Clear cache" button in this window and click it, deleting all temporary program data.
5. Erase Google Play Market app data
You followed everything according to the previous instructions, but Google Play Market still won’t launch for you. What to do? Try after clearing cache as well erase Google Play Market program data. To do this, in the "About the application" window of the Google Play Market, click the "Erase data" button (on some Android versions - "Clear data"). All information from the settings and your activity in the Google Play Market will be deleted, and this may also help resolve the problem.
6. Uninstall all app updates
If the above operation did not help you, and Google Play Market still does not work, in the same “About” window of the application, click the “Uninstall updates” button. After this, the program will return to its original state, as during the first launch. Reboot your mobile device and try logging into Google Play again.
7. Clear Google Play Services app cache
You did everything exactly according to the instructions, but for some reason the Google Play Market on your phone or tablet still doesn’t want to launch. Try to do clearing the cache for the Google Play Services application just like you did for the Google Play Market. Find the Google Play Services application in the list of installed programs and click the "Clear cache" button in the "About the application" window.
8. Clear Google Services Framework data
Google app Services Framework is responsible for correct operation Google services. If cleaning is normal Google cache Play Market does not help you, first try to find the program in the list of installed programs on your mobile device Google Services Framework, go to the "About the application" window and erase its data by clicking the corresponding button. After this, you need to repeat a similar operation for Google Play Market, as described in paragraphs 4 and 5 of these instructions. Now you need to restart your phone or tablet, the Google Play Market should work.
9. Delete and reinstall your Google account
You have erased and cleared all caches and data Google programs, but this still did not solve your problem. Perhaps it will help you deleting your accountGoogle on a mobile device and then restore it.
Go to the "Settings" menu and find the "Accounts" item there. "Tap" on the name of your account registered on this phone or on a tablet, and in the menu that opens, select “Delete account.” Reboot your device and register an account Google entry on your mobile device with a new one.
10. Reset all settings of your device to factory settings
What to do if you have already tried everything possible ways solve the problem of your OS device not working Android Google Play Market, and none of them helped you? In this case, you have the last, radical remedy left in stock. You can reset all the settings of your phone or tablet to factory settings, that is, make it hard reset, returning your mobile device to the condition in which it left the factory.
You should resort to the method of resetting the settings to factory settings only as a last resort, if you have already tried everything else, because hardreset will destroy all your data and applications you have installed, including contacts, messages, accountsGoogle. Only the information located on the SD flash card will remain intact.
In order to reset all Android OS settings in this way, perform the following sequence of actions (in some versions Android firmware the names of menu items may vary slightly):
1. Go to the “Settings” menu of your phone or tablet;
2. Select the "Backup and reset" menu item there;
3. Click on the “Reset settings” item and confirm your choice by agreeing to start a full reset in response to the system question.
Before resetting all settings of your mobile device and thus delete all personal data, applications and contacts, it is highly recommended to make a backup necessary information so that you can then easily and quickly restore them back. ABOUT backup and data recovery on Android you can read in this article of our FAQ:
There are a huge number of reasons why the Google Play Market does not start, and there is a clear answer to why this trouble happened to your phone or tablet, and what to do in each case. specific case, impossible. We can advise you one thing: don’t panic, it’s better to calmly try various options solutions to the problem, and one of them will definitely suit you. And our instructions will help you with this.
Why do Android devices work with Google service Play Store having problems? Many users are familiar with such situations. The reason may be technical problems Google services or malfunctions of the smartphone (tablet) from which you operate. There are a great many options, but we have selected a dozen of the most common difficulties and described methods that make it possible to find a way out of the situation.
Rebooting your smartphone or tablet is the first thing to try if the Play Store suddenly refuses to work. Alternatively, the cause could be a system freeze (users encounter this situation quite often). The most interesting thing is that rebooting often helps not only in case of failures in working with Play Store, but also in case of problems arising with other services and applications. It also happens that the device has rebooted, but the market does not want to work. Then you can try other methods.
Method 2: Reset Google settings Play Store
Resetting service settings also helps quite often, and it is done in the following way:
1.
Go to the settings menu of your smartphone (tablet);
2.
Select the section " Applications" or " Application Manager»:
3. We find it in the list Google Play Store, select it;
4. In the application management window that opens, select “ Clear cache" or " Erase data", click on this button.
5. We reboot the Android device so that the system responds to the changes made to the settings.
6. If the Play Store doesn't work, try other methods.
Method 3: Uninstall Google updates Play Store
Everything is done in the same way as in method 2 described above, with the only difference that instead of “Clear cache” the button “ is selected Uninstall updates" The application will return to its original version, in which it worked normally before installing the updates. If the problem really is new version software or Android device, due to technical imperfections, does not support these updates, then the service will work in the mode familiar to the user. No new features, but fine.
Method 4: Reset Google Play Services app settings
Resetting settings is one of effective options solving problems with work Play Marketa. The procedure in this case is as follows:
1.
Menu " Settings»;
2.
Chapter " Application Manager" or " Applications»;
3. Choose " Google Play Services»;
4. Open the menu, select " Clear cache", press.
Method 5: Activating the "Download Manager"
It is possible that while using your tablet or smartphone, you accidentally turned off " Download Manager"and did not attach any importance to the fact that the service application stopped working. To reactivate it, you need to go to the settings menu of your Android device, then to “Applications”, then using the “All” swipe, then find “Download Manager” and turn it on by pressing the desired button. Restart your smartphone and check if the Play Store is working.
Method 6: Delete Google Account
We warn you right away: by deleting your Google account, you may lose the necessary and important information, so it is recommended to create in advance backup copy(perform data synchronization).
1. Go to the settings menu;
2. Select " Accounts» and find yours in the menu that opens, click;
3. In the synchronization menu that opens, click on your mailbox;
4. Select items to synchronize (save in backup). Usually this is “Contacts” and other personal information available in the device’s memory. To select sections, just click on them. If you value all the information contained in your Android device, click on “Options”, then select “ Synchronize"- you will receive backup copies of all existing applications.
Now you are ready to delete your Google account. When you log back into your device from it, you will be prompted to restore the information from the backup.
But let’s return to the procedure for deleting a Google account to normalize the operation of the market. After creating a backup, you need to return to the previous menu and this time select “ Delete", not "Synchronize". Click on the appropriate button, then restart your smartphone (tablet) and log in to your account again. Typically, deleting your account helps get rid of problems related to the operation of Google services. If this does not happen, try other methods.
Method 7: Remove incompatible applications
Sometimes users independently install applications, the presence of which negatively affects the work Play service Market, and in some cases can even lead to its blocking. The list of such programs is very long, but the most common culprit of problems is software popular among gamers Freedom, which allows you to make in-game purchases for free. Most likely, it is this application that will have to be removed to solve the problem with the market.
1. In the Settings menu, find Application Manager, then Installed.
2. Scroll through the list until you find it Freedom, select it.
3. Press " Stop" in the application menu that opens in front of you.
4. Uninstall Freedom. It is very important to first stop the program and only then uninstall the application.
5. Reboot your Android device.
6. Check if Google Play is working.
Did not help? Let's try other options for solving the problem.
Method 8: Setting up "hosts"
The system file on Android devices it is located at /system/etc/hosts. It is used to block access to unwanted resources. Initially the file contains a single entry localhost 127.0.0.1. Due to the actions of attackers who want to block your Google account and receive money for unblocking, the market address may also appear there. Remove this line, returning hosts file to its original state. For such actions, you may need to obtain root rights. How is this done on various devices We have talked about this many times on our website.
Method 9: Full reset all Android device settings
Full reset- the method is radical and effective, but it requires preparation. Otherwise you might lose valuable information. Sync your data - create a backup as shown in method 6. Make sure this procedure completes successfully. Now you can go to “Settings”, find the “Backup and reset” section, where you can perform “Reset settings”. After this, restart the device and restore the information using the backup copy.
Method 10: Checking your Internet connection
Before setting up your Android device or deleting anything from it, make sure you have Internet access. Check your connection speed, restart the router and double-check the connection quality again.
Method 11: Google Account Activation
Quite often a Google account turns out to be disabled. This can be checked by going to the appropriate section of the menu. Find the application " Google Accounts", activate it if it is disabled. The problem with the market will be 100% resolved.
Method 12: Adjusting the time and date
An incorrectly set date or time may cause problems with Google's work Play. This is due to licenses and other nuances of the operation of Google services, depending on time restrictions. If you have a network connection and its quality is satisfactory, reset the time and date. Do not forget specify the correct time zone. This is done in the “Settings” menu in the “Date and time”, “Network date and time”, “Network time zone” items by checking the desired option.
We hope that at least one of the methods we propose will be life-saving for you and will help normalize the operation of your Android device with the Google Play service. If you find your own, then send it to us - perhaps it will help someone else.
Incorrect configuration of system programs often leads to various problems and malfunctions in the entire operating system. Users of Android devices sometimes encounter problems when launching the Play Store process.
All will be described below possible reasons, and effective ways Solving a problem that occurs when loading the application store.
For what reasons may the Play Market not open?
The Play Market program is standard application. It is preinstalled on every device running the Android operating system. The program is necessary to download games, as well as software. One store account is capable of storing all data about purchased applications. From this it is worth concluding that you can install the application on all user devices that run the Android operating system. Thus, there is no need to buy several identical programs. All utilities periodically fail and, as a result, they work with errors. The main reasons why Google Play Market does not open are as follows:
Infection of the device with a Trojan or spyware;
information transfer is too slow or there is no Internet connection at all;
Lost data for logging into your Google Play account;
The smartphone download manager is deactivated;
very large application cache;
outdated versions program data that overloads the system;
Google Service is not compatible with the Play Store version;
problems with the operating system.
Infecting your device with a virus
If you download programs from unreliable sources, this may be the reason why the Play Market does not want to open on Android. IN in this case You will need to remove all utilities that were not downloaded from the application store. After all, there is a high probability that they contain viruses that have unauthorized access to the user's personal data, numbers and passwords from bank cards. In addition, the Trojan is able to deny access to the Play Market, while it offers to download the required applications from a third-party resource.
However, simply cleaning the device from such programs will not always help, because the virus can remain on the phone. To completely remove it, you will need to scan using several antivirus programs. Then you need to get rid of all the threats found. You should check your firewall application whitelist, as spyware may be added to antivirus ignore lists. In addition, it is worth formatting the memory card, creating a backup copy of all user files in advance.
Internet connection problems
As a result of low data transfer speed through the Internet connection, the Play Market may not open. This may harm some utilities. As a result, updates are not installed correctly. This will lead to the application not working properly in the future. It is not recommended to use the Play Market when the Internet speed is very low.
You need to go to the application store and activate its settings. After this, you need to select the option “Do not download data at low data transfer speeds”. In the future, new programs will be downloaded only when optimal speed Internet or connection point Wi-Fi access. If the store does not work at all, you should check whether the Internet is available on the device. It is likely that it is disabled by your telecom provider or is available Wi-Fi hotspot shows problems. When the router is turned on, but there is no Internet connection, you must perform the following steps:
1. Turn off your phone.
2. Turn off the router and unplug it from the outlet.
3. Check if all wires are connected to the back of the device.
4. Plug the router into a power outlet and start it up.
5. Connect your phone and activate the Wi-Fi search function on it.
After completing all the steps listed above, the access point should be available again.
Forgotten login or password
Google has developed a guide that will tell you what is available to any user. It tells you what to do if the Play Market does not open due to a lost login or password for your account. All Google services are connected to each other by one user profile. Thanks to this, you can quickly make various operations with your own data. If you lose your login and password, you may encounter the fact that Play Market does not open on Android. Thus, Google has developed a convenient and safe way, allowing you to restore access to the page. There are two options for this:
1. Use the phone number specified during registration.
2. Use of address Email specified during registration.
The first option involves restoring login information by sending an access code to the user's phone number. The message is completely free, it is sent via closed channel. The second option is possible if you have not linked to a phone number. In this case, control over account is performed using the adjacent email address that was specified during account registration. Losing your login data is the most common reason why Play Market does not want to open on Android.
In this case, it is enough to send special code on spare mail. After this, you need to enter it into the text box on the recovery page, after which the system will offer to change the login or password that was forgotten. When the information used to log into the Google page is restored, the user will again be able to use the application store.
Enabling Download Manager
This application is capable of monitoring all files downloaded by the device. When the download manager stops working, all related applications, including the store, may malfunction. As a rule, the Play Market does not open precisely because of a failure that occurred in system program downloads To restore the functionality of the utility, you must follow the following instructions:
1. Go to the settings of your phone or tablet.
2. In section system applications you need to find the download manager and open a window with detailed information.
3. The program must be active and active. Otherwise, you will need to enable the utility.
Clearing cache
In the event that all of the above methods for resolving problems with launching a store are not effective, most likely the problem consists of large quantities application cache that has accumulated over certain time. The cache is a temporary clipboard for applications. When there is too much data, it begins to load the utility and becomes the reason why Play Market Android does not want to open. In this case, you will need to clean RAM, and then proceed to clear the application cache. To do this, you need to open the settings menu and select “Games and applications”. Next, you should find the store icon among the proposed list and click on it. Then you need to click on the key that is needed to clear the cache and wait a while. The removal process may take about ten minutes.
Excessive application data and system-incompatible updates
As you know, the market is updated quite often. Sometimes it can be installed on the device, but is not always compatible with the active version of Android. Thus, this is the reason why the Play Market does not open. As a result, the utility and the system may create a conflict with each other due to different versions and software configurations. This problem is being decided. To do this you will need to delete the latest installed updates programs. First you need to go to settings and select the market icon. After this, click on the “Uninstall updates” button. Then the phone reboots and another attempt is made to enter the store. It is also advisable to check the versions of the operating system and application store you are using. You need to go to the settings of your phone or tablet. Then you need to select the “System Information” menu item and view the device firmware version. Once the version history of the operating system you are using is known, you will need to go to the updated store website by applying personal computer. Next, you need to compare the current version of the system with the supported ones.
Incorrect operation of Google Services Google services are standard programs on devices running the Android operating system. The store is one of these services. Thus, malfunctions in the operation of the monitoring program can lead to disruptions in the functioning of child utilities. This is the reason why the Play Market does not open. To solve the problem, you will have to delete the cache from the services utility.
Resetting settings to factory settings
When all device data is deleted, all settings return to the original modification, installed by the manufacturer during the manufacture of the device. To do this, you need to go to the system settings and in the “Restore” list item, reset all phone settings to the initial ones. This procedure usually takes from 5 to 30 minutes.