Tricolor TV shows poorly. Manual search for Tricolor TV channels yourself: step-by-step instructions

Satellite television uses complex technical and software components in its operation, which, due to certain circumstances, may function unstably. Client requests to the operator's support service with the text “Tricolor channels disappeared after an update” are quite common, and you can deal with the problem yourself. To do this, it is necessary to identify the cause of the malfunction and eliminate it, based on the instructions provided below.

In this material we will look at:

main reasons for unstable work;
ways to independently correct an error;
Contacting technical support if you cannot configure the system yourself.

After turning on the TV and receiver, you may notice that some of the programs included in the service package are not broadcasting. The reasons for this are:

The software update was carried out incorrectly;
technical components are not compatible with the installed software;
the specified settings have been deleted, which makes it necessary to perform a repeated search;
problems with signal reception or transmission;
other errors that are not related to the scheduled update.

If favorite programs to watch disappear selectively, the reason is hidden in the presence of activation of a subscription to a certain service package. Federal channels do not require additional payment.

After the update, Tricolor channels are not shown

Considering why channels disappeared on Tricolor TV after the 2019 update, we can identify several main reasons - incorrect installation and equipment incompatibility. The TV does not broadcast even the basic package of services. The device may not turn on correctly, and some interface elements may not function. The malfunction occurs due to the following factors:

turning off the device while the update is running;
Attempts at self-installation with a non-official version from a different device model. In this case, you lose the right to warranty service.

The largest satellite television operator in Russia categorically prohibits independently modifying technical or software components if this is not a planned system update. Help will only be possible after contacting the company's support service.

You can take the device to the nearest service office yourself or call a specialist to your home. To do this, call the single contact number 88005000123 and tell the operator the essence of the problem, indicate that common channels are missing, what actions you took to fix the problem and give your contact information. You can also quickly discuss some technical issues with a consultant, which will help determine the cause of the disappearance and its solution.

How to restore channels on Tricolor TV after updating

A scheduled software update may result in unstable display of your subscription programs. If the list of channels let the main channels disappear immediately after the new firmware, it is recommended to reboot the system. Turn off the device and unplug it for a while. When you turn it on again, the connection with the satellite should be restored with a request and subsequent receipt of settings.

The equipment has been rebooted, but the broadcast has not been restored? Don't panic, let's move on to the following steps to fix the problem:

self-reset settings to factory level on the TV;
a combination of manual and automatic search.

Each of the above methods will be discussed in detail in the following sections of this material.

Channels disappeared on Tricolor TV - how to set it up

After factory settings, you can return the ability to perform automatic and manual searches with the installation of additional parameters. Restoring the Tricolor TV channel list by resetting the system settings to the factory level is done by following the step-by-step instructions:

Open the main menu of the receiver using the remote control;
Go to the “Settings” or “System” section. The name of the option varies depending on the specific model. More detailed instructions are available in the official instructions, which can be found in the box with the receiver or downloaded from the corresponding section of the Tricolor website;
Select “Factory reset”, the name can be changed;
Confirm the action being taken. Entering a system PIN code is used as additional security;
All you have to do is wait for the specified parameter to complete and proceed with the configuration again. If everything is done correctly, the device will automatically reboot.

There are no tricolor channels: use the search - what to do

Each owner of equipment from Tricolor TV can perform an independent search in automatic or manual mode. The advantages of each method can be highlighted:

automatic is the most popular and fastest method of adding all available gears to the general list. Does not require user intervention;
manual - allows you to achieve the best image and sound quality by specifying exact frequencies. Detailed instructions are posted in the corresponding section of the official website, where you can view frequencies and other configurations.

Having decided on the most convenient method, let's begin the setup process:

Find the “Settings Wizard” section in the “Menu” item; its name and location depend on the equipment model used;

Select “Search” and decide on its type;

If you have activated automatic mode, the system will be able to independently find available gears. Manual mode requires additional intervention;

Save the changes and reboot the receiver.

Now you can check whether the signal is being broadcast. If the problem is not resolved and the program still cannot be found, contact a technical specialist. First make sure you have a positive balance, activate a specific package, install a smart card, which may also cause channels not to be shown.

How to restore channels on Tricolor TV after deletion

The solution to the problem “Tricolor TV channels are not shown after the update” could be to contact a technical support specialist. After removing the incorrect firmware version and resetting the settings to the factory level, you can conduct an independent search. We have already reviewed the detailed instructions for searching for programs; all you have to do is connect the device correctly and follow the indicated steps.

5Setting up TV3 on Tricolor

FAQ, Frequently asked questions about Tricolor TV

1. I want to connect to Tricolor TV, what do I need for this?

To receive Tricolor TV satellite television, you need to have all the necessary equipment (satellite dish, receiver, converter, cable), as well as a place for installation - an open exit to the south side (facade of the building, roof, mast, etc.) in close proximity There should be no visible obstacles in front of the installed antenna (high-rise objects, trees, etc.).

2. Can I install and configure the equipment myself?

Yes, you have such an opportunity. Our kits come with installation and configuration instructions. You can also use the services of highly qualified craftsmen who will competently and promptly install and configure the equipment.

3. I am a subscriber of Tricolor TV, is it true that this is television without a subscription fee?

A package without a monthly fee is available to all Tricolor TV subscribers, which includes about 15 channels. When you initially purchase equipment, the kit includes a “Start” card, which gives access for 1 year (from the date of activation) to the paid “Optimum” package of about 30 channels. After a year, paid channels are blocked; if you still want to continue watching paid channels, you must pay for the “Optimum” package for another 1 year by purchasing a card or in another way available to you.

4. My channels have disappeared. How to restore them?

When selling equipment, our specialists perform a complete setup of the receiver, including all available channels. Additional open channels may disappear due to inattention when you press: Menu button -> Search for Tricolor TV channels. Also, additional open channels disappear after a planned update of receivers, which occurs on the initiative of the operator Tricolor TV - ZAO NSK, aimed at improving the performance of receiving equipment.

In order to restore all channels, you need to:
Scanning Tricolor TV channels: Menu button -> Search for Tricolor TV channels. After scanning, use the arrow (left/right) on the remote control to move to the “Yes” indicator and press the OK button.
Scanning additional open channels from a satellite: Menu button -> Settings -> Factory pin code: 0000 -> Automatic search -> In the “Search type” line, use the arrows to select “Network” -> In the “Skip encoded channels” line, use the arrows to select “Yes” " -> Scroll down to the very bottom and click "Start Search".

5. Some channels are encrypted, what should I do?

According to Tricolor TV recommendations, you should turn off the receiver for 1-2 minutes, then put it on one of the encrypted channels for 8 hours. If the channels do not open, you should contact the technical support of the Tricolor TV company. To do this, you must turn on the Tricolor TV information channel, call the specified number, which periodically appears on the channel. Paid channels may be encrypted due to the fact that the client did not pay for the subscription on time. You should purchase an “Optimum” card and activate it by placing it on one of the encrypted channels for a period of 8 hours. You can pay for the paid package in any other available way anywhere in the Russian Federation.
Channels can also be encrypted if the satellite receiver has not been turned on for a long time (about 1 month), in which case we recommend setting it to one of the encrypted channels before the start of broadcasting.

6. Why is Tricolor TV better than cable/terrestrial television and why is it so popular?

The answer is obvious – low subscription fee! But that’s not all, Tricolor has many advantages over cable/terrestrial TV. Firstly, this is digital quality, although the resolution is the same (720x576), but the picture quality is noticeably better. Secondly, this is independence, the client establishes a connection directly with the operator without intermediaries, wires, networks and other things. It is also worth noting the multi-genre channels, the accessibility and simplicity of technology makes Tricolor TV the most popular satellite TV operator in Russia.

7. How to reset receivers for Tricolor TV to factory settings?

To reset the factory settings, you need to press the "Menu" button, then "Settings", the default password is "0000", the lowest item is "Factory settings", then press the small red "i" button, move the pointer to "Yes" and press the button "OK". We wait about 1 minute, the receiver will reboot itself.
Attention! When resetting the settings, the current settings, including the channel list, will be lost!

8. After the update, the control panel does not work GS-8300

If, after downloading new software, the TRICOLOR TV digital satellite receiver stops responding to commands from the remote control, you need to do the following:- press the TV/RADIO and CHANNEL + buttons on the front panel of the receiver simultaneously,

- press the STANDBY button on your remote control. At this point, the software update of the TRICOLOR TV receiver is completed, and it is ready for further work.

9. None free 10 federal channels in Tricolor GS-8300, 8302, 8304, 8306, 8307 receivers?

They are at the end of the channel list. You only want 10 channels and do not pay for the Optimum package. Then all channels from 1 to 160 will be encrypted, and starting from 161 you will see free channels. The Tricolor company also requires confirmation of personal data by calling 8-800-500-01-23 or on the website tricolor.tv. This is why all channels on tricolor receivers are often turned off. What does it look like? In the receiver menu, find the item CONDITIONAL ACCESS - SUBSCRIPTIONS. There are written keys for opening paid packages and expiration dates for them. If you see Class001, Class002 or something similar, the end dates are not expired, then the keys are in order. Channels must be opened provided that the SOFTWARE is up to date. If instead of keys there are NO SUBSCRIPTIONS, do not hesitate to contact tricolor technical support via the website or by phone. Apparently the receiver did not inspire confidence in the Tricolor company. When you contact us, you will be asked for your personal data, which Tricolor needs to update its subscriber base.

10. Often problems with the operation of the receiver are associated with outdated software.

Press the status button on the remote control and check the software version.

According to the terms of provision of satellite television services from Tricolor TV, after the period for which the subscriber made payment ends, the broadcast of paid TV channels must stop, which does not apply to free (federal) channels. Why don't they show free channels? Is it possible to correct the situation yourself, without turning to specialists, or should you immediately call the Tricolor TV support service and call a specialist?

You should start troubleshooting from the starting point: from the satellite to your TV. Start from the beginning and check each option for the reason for the current situation. If you try to do this consistently and, if possible, not miss anything, you will be able to find out why the broadcast was stopped and fix your problem yourself, without turning to the help of a specialist, which, in turn, is often quite expensive and does not always help resolve the issue.

Algorithm for checking the health of the receiving device

Stage No. 1. If you want to find out why the channels are not working, then first reboot your receiving equipment. Unplug it, then wait a few minutes and turn it back on. There is a possibility that there was an error during the connection and the default settings may not have worked. This led to a malfunction of the Tricolor TV broadcast.
Stage No. 2. If you are faced with the fact that even the information channel does not work and the “No Signal” sign appears on the TV screen, then most likely the automatic settings have failed. Please note that this channel continues to work even if a Tricolor smart card is not inserted into the receiver.

In order to correct the settings, you need to reset all settings of the receiving device to factory settings. If indeed the reason that Tricolor turned off the broadcast of free channels is a settings failure, then after returning to automatic, it should resume.

Factory reset

According to the established rules, the provider recommends resetting the settings to factory settings in all cases when problematic situations arise, in particular, if free TV channels are not shown.

In order to reinstall the necessary settings, you need to follow these steps.

Open the menu and select the section called “Settings”.
Enter your personal PIN code, then select the “Factory settings” column and confirm moving to this item.
A notification will appear on the screen indicating that you want to reset all currently configured settings. You need to confirm your choice again.
After a few seconds, your receiver will reboot.
After that, indicate your area and search for broadcast TV channels from Tricolor. Once you find all the broadcasts included in your package, you need to save your settings.

If at that moment the previously paid period for broadcasting channels from Tricolor has ended, and paid TV channels are not shown, then federal ones will be moved to the end of the list of available broadcasts. Don't worry if you can't understand why the free channels aren't in their usual place—they've just been moved to another part of the list. You should look for them in the area after channel 101.

Additional Information

If you reset the settings to factory defaults, but the broadcast was not resumed, then you should check the connection between your satellite dish and the receiver. It is possible that free channels are not shown due to broken wires. If the cable was not damaged, the antenna settings or the position of your dish may have been changed. You can fix this yourself, following the instructions for installing the dish, and if you are not sure that you can do it yourself, you have the opportunity to call a specialist from their Tricolor TV subscriber service service to your home.

What should I do if free channels are disabled, but the information channel is showing?

There are several possible reasons why federal channels are not working, but the information channel is not disabled and still shows:

You might simply not have confirmed your subscriber details if you connected recently.
The receiver cannot recognize the Tricolor TV smart card.
You have installed the access card incorrectly.

If you have not confirmed your Tricolor TV client details, then the broadcast of paid encrypted TV channels may be interrupted and turned off even if the period you previously paid for is still valid.

Confirmation of subscriber rights

Call the service line 78005000123 and ask the operator to confirm your personal user data.

Or you can do it like this. Go to the official website of the Tricolor TV provider. Next, log into the “Personal Account” of the company user, which can be found on the main page. After you log in, you will be able to confirm your subscriber information.

In order to receive a password from the operator to enter the “Personal Account” of Tricolor TV, enter the identification code of your receiver or indicate the connection agreement number. After that, order a password to log in. You have the opportunity to receive a password both on the receiving device and on the mobile phone number you previously specified by a special notification in the form of an SMS message. In addition, you can receive a password in a letter to your email.

Receiver Tricolor

Check whether your Tricolor receiving device can detect a smart card. To check, open the menu and find the item called “Conditional Access”, then go to the DRE module. Check that the smart card identification number in the corresponding field in the menu matches the number indicated on the access card that is inserted into your receiver. If the number is not displayed, the receiver cannot detect your Tricolor TV access card.

Often, the provider's clients are faced with the fact that, simply because of their carelessness or inattention, they can insert a smart card the wrong way, which can, among other things, interrupt the broadcast of free channels. You should check this option too. If you are sure that you installed the card correctly, then, if possible, check its serviceability also on other similar equipment. If the broadcast resumes on another device, then you should look for the reason in the receiver. In this situation, the best way to figure out why the receiver is not working is to contact a specialist at the service center.

Other reasons why the broadcast does not work

It is also possible that Tricolor TV has turned off the broadcast and free channels are not shown due to the fact that your software is outdated and cannot receive the signal correctly. If this is true, then the user only needs to update it. You can do this yourself: find the corresponding item in the menu and enable the update. Please note that during this process you absolutely cannot turn off the receiving device, as the settings files will be overwritten, and if this does not happen completely, then your equipment will work accordingly. Thus, you can damage your receiver!

Free channels may also be disabled due to planned maintenance. Just wait a while or ask other Tricolor TV clients whether they are showing the broadcast. You can also clarify this information on the official website of the company.

Your receiver may be outdated as such, making it incompatible with modern satellite broadcast technologies. In this case, you should purchase a new receiving device.

If none of the above corresponds to your situation and the proposed options for resolving the problem could not help you, then you should write an email to the customer technical support service or call the toll-free customer service hotline.

The main idea of updating software on satellite receivers is to improve the quality of their work. But sometimes the opposite happens - after the update, Tricolor TV does not show channels, the sound disappears, or other problems occur. It is impossible to say for sure what the reason for these phenomena lies. But you can figure out how to act in each of these situations in order to regain normal access to broadcasting. Our article will talk about this.

Most common problems

Every user knows that in the process of downloading and installing new software, whether from a satellite or from another set-top box, under no circumstances should you turn off the receiver. If you interrupt the process, an update error will occur and Tricolor TV may simply stop working.

in the receiver menu go to the list of signal sources;
choose a satellite dish;
switch to manual configuration mode;
set parameters separately for each frequency.

Rolling back settings

The most extreme measure when the Tricolor does not show after the update is to reset the receiver settings to the factory level. By the way, this same method is perfect in a situation where it is necessary to eliminate most numbering errors or the receiver does not see it.

To reset the set-top box settings, you must:

go to the menu;
select “Applications” or “Settings”;
go to the “Factory settings/installations” section;
enter your PIN code;
wait for the equipment to reboot.

Important! If none of the described methods worked, all that remains is to call the operator or dealer from whom the equipment was purchased and call qualified specialists.