Yandex mail sound notification does not arrive. Problem solving
- Method 1. Click on the sender's portrait in the email line.
- Method 2. Touch and hold the line with the letter.
Select other letters by clicking the lines with these letters.
Select the first letter you need in one of the following ways:
How do I log out of my account?
You can log out of your account using Android system settings.
If you want to stop the operation of one of the mailboxes without deleting your account from the system, disable this mailbox in the application settings.
How to disable downloading of emails and notifications?
You can configure push notifications and synchronization for each folder separately:
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Loads letters
Doesn't load anything
Pull out the screen from the left.
In point Notify about new emails
Notifications for incoming emails are not received
This may happen for the following reasons:
Notifications are disabled in the application settings
Enable notifications:
Notifies about letters and downloads them- the contents of the folder will be downloaded in the background with notifications of new messages.
Loads letters- the contents of the folder will be downloaded in the background without notifications of new messages.
Doesn't load anything- the contents of the folder will be loaded only if it is opened.
Attention. Downloading emails is disabled along with notifications. You cannot disable downloading of emails and enable notifications about new emails.
Pull out the screen from the left.
Click the Settings button (below the list of folders and labels).
Select the account for which you want to set up notifications and selective folder synchronization.
In point Notify about new emails For each folder, select the option:
If the ability to work in the background is disabled in the phone settings for the Yandex.Mail application, notifications will not be received. Open your phone's settings and make sure the feature is enabled or turn it on.
The application does not start automatically when you turn on the phone. If autostart is disabled in the phone settings for the Yandex.Mail application, then notifications will not be received. Open your phone's settings and make sure AutoPlay is enabled or turn it on. Energy saving mode enabled
Power saving mode usually blocks notifications from being received. Open your phone's settings and make sure this mode is turned off or turn it off.
It's also possible that your phone's power saving mode turns on automatically when the battery is low.
Installed an application to save battery or speed up your phone
Receipt of notifications may be affected by applications that help save battery power or speed up your phone. For example, CM Locker application - using settings Clearing notifications it limits all notifications on your phone. Make sure you don't have any such apps installed on your phone or uninstall them.
Where is the address book in the application?
There is no separate address book in the application yet. When writing a letter, start entering the contact's name or address in the To field - the application will prompt you with suitable options.
Why is there no app icon in the notification center?
The new version of the application receives information about letters without a permanent connection to the server - this saves battery life. Therefore, the connection icon in the notification center does not appear.
No connection to server
Check if you have access to the Internet (without an Internet connection, the Yandex.Mail application will not open):
Are you connected to a mobile network?
Do you have money in your mobile phone account?
Can you use another internet connection, such as Wi-Fi?
How can I change my password?
I forgot password. What to do?
I forgot my login. What to do?
If you have forgotten your login, try using the hint on the access recovery page. The hint may work if you recently logged into your Yandex account from the same phone.
Also try contacting those with whom you corresponded - your recipients may remind you from which address your letters came.
Letters have disappeared
If you accidentally deleted emails or your emails are missing, try looking for them in the Deleted Items folder (mails in this folder are available for 30 days after deletion). To recover emails:
If there are no missing messages in the Deleted Items folder, then, unfortunately, they cannot be recovered.
If you have not deleted the emails, follow these steps:
In the Yandex.Mail web interface, go to the visit log and view information on actions in the mailbox for the last week.
Check if you are using programs that delete emails. If you have a program installed on your phone that works using the POP3 protocol, specify in its settings that when downloading letters you need to save copies on the server.
Notifications from a social network or forum do not arrive
Attention. If you registered on Yandex after registering on a social network or forum, you will not receive a confirmation email. You will need to request a letter from the site again.
Please check if you have entered your email address correctly.
Make sure that there is no rule in the email processing rules that deletes such emails. (You can disable and delete a rule only in the Yandex.Mail web interface.)
Check if the email address of this social network or forum is blacklisted. (You can remove a site address from the blacklist only in the Yandex.Mail web interface.)
If you are sure that your mailbox settings are correct and the address is correct, try requesting a letter from the site again. If the letter does not arrive after a few hours, contact the site administration.
Check if you have access to the Internet (without an Internet connection, the Yandex.Mail website will not open):
Are you connected to a mobile network?
Do you have money in your mobile phone account?
Can you use another internet connection, such as Wi-Fi?
Also check for errors and typos in the site address.
How can I change my password?
To change your password, follow these steps:
On the page that opens, enter the old and new password, as well as the characters from the picture.
I forgot password. What to do?
I forgot my login. What to do?
If you have forgotten your login, try using the hint on. The hint may work if you recently logged into your Yandex account from the same phone.
Also try contacting those with whom you corresponded - your recipients may remind you from which address your letters came.
Letters have disappeared
If you accidentally deleted emails or your emails are missing, try looking for them in the Deleted Items folder (mails in this folder are available for 7 days after deletion). To recover emails, follow these steps:
Go to the Deleted Items folder.
Mark the required letters.
Click the button More → Move to folder.
From the list, select the folder to which you want to move these letters.
Click the Run button.
If the missing messages are not in the Deleted Items folder, then, unfortunately, they cannot be recovered.
If you have not deleted the emails, follow these steps:
Look at the visit log. In the full version of Yandex.Mail, you can view information on actions in the mailbox for the last week in.
Check if you are using programs that delete emails. If you have a program installed on your phone that works using the POP3 protocol, specify in its settings that when downloading letters, copies must be saved on the server.
Notifications from a social network or forum do not arrive
Please check if you have entered your email address correctly;
Make sure that the email processing rules do not have a rule that deletes emails configured, and that the email address of this social network or forum is not in the blacklist (you can disable and delete a rule, as well as remove a website address from the blacklist only in the full version of Yandex.Mail).
Note. To switch to the full version of Yandex.Mail, click the full link in the lower left corner of the page. To return to mobile Yandex.Mail, click the Light version link at the bottom of the page.
If you are sure that your mailbox settings are correct and the address specified on the site is correct, try requesting a letter from the site again. If the letter does not arrive after a few hours, contact the site administration.
Attention. If you registered on a social network or forum earlier than on Yandex, you will not receive a confirmation email. You will need to request a letter from the site again.
How to set up an email program?
You can work with your mailbox not only through the web interface. Download and install on your smartphone. If you want to use another application that supports IMAP or POP, configure it using the instructions for setting up email programs.
If you set up an email program using the POP3 protocol, then all letters from the mailbox in the web interface will be downloaded to your phone. Use the “save a copy of the message on the server” option if it is provided in your email program. This option cannot be enabled in the Yandex.Mail web interface settings.
Setting up an email program using the IMAP protocol
Incoming mail
mail server address - imap.yandex.ua;
connection security - SSL;
port - 993.
- .
How to set a portrait in mail?
You can change your portrait in the full version of Yandex.Mail by following the instructions on the Yandex.Mail Help page.
Note. To switch to the full version of Yandex.Mail, click the full link in the lower left corner of the page. To return to mobile Yandex.Mail, click the Light version link at the bottom of the page.
How to change first name, last name, gender and year of birth?
There were problems with the operation of the site (not Yandex)
Unfortunately, Yandex support will not be able to answer some questions not related to the operation of Yandex itself. To resolve problems that arise when working with other sites, please contact the administration of these sites.
If your problem is related to the operation of any social network or forum, please contact the support team of this network or forum.
Do you use the Yandex mail service and have purchased an Android smartphone? Then you will definitely enjoy having access to mail from your device. For this, various email programs are used, both original and third-party. Setting up Yandex mail on Android is simple and does not cause any difficulties for owners of smartphones and tablets. Let's see which programs you can use to access your mailbox.
The easiest way to access your mail is to use a browser and open the Yandex mail interface. Next, enter the login and password for your mailbox, click on the login button and find yourself in a pleasant and convenient web interface. But on the screen of a mobile device it may not be so convenient.
Here are the disadvantages of this method of organizing access to mail:
Nevertheless, many users continue to use the web interface without knowing that other tools are available. Therefore, we decided to talk about them in our review.
Yandex.Mail application
Yandex provides its users not only with an email service, but also with convenient tools for working with mailboxes. Such a tool is the Yandex.Mail application, located in the Play Market. Setting up Yandex mail on Android comes down to installing this application and its initial configuration.
After installing and launching the application, fields for entering your login and password will appear on the screen. We enter the data, wait for the connection to the servers, click on the “Go to Mail” button and go to the main interface of the program. Here you can see outgoing and incoming letters, a folder with drafts, a folder with spam, and also a folder with deleted letters. Sorting elements are available - this is the display of important emails, unread emails and emails with attachments.
To protect letters from access by unauthorized people, PIN code protection is provided– it is configured in the application settings. Sound notifications can also be configured here (it is possible to set an alert schedule). There is another important item in the settings - adding another mailbox, which is very convenient.
The application works online, without downloading letters and their subsequent synchronization. Thanks to this, users can work with mail from several devices - for example, having started writing a letter on a computer, you can continue writing on a smartphone or tablet by going to the drafts folder. Notifications about new emails in the application are carried out in real time.
Third Party Applications
In order to set up Yandex mail on Android, you can use more universal solutions. Such a solution is the Mail.ru Mail application. It allows you to work with mailboxes from many other mail services. These included the Yandex mail service. Accounts are added both when you first start the application and in the future. There is no need to make any additional settings - just enter your username and password, and the program will do the rest itself.
A nice addition will be the presence of online checking of new letters, as is implemented in the “native” mail application from the Yandex company.
The Play Market store offers many other applications for working with Yandex mail. But in this case, you will have to enter manual settings into them - the addresses of POP3, SMTP and IMAP servers are indicated here, the necessary ports are set, logins and passwords are registered. For an untrained user, this may seem difficult, so we recommend that you use the applications described above - they have excellent functionality and user-friendly interfaces.
The importance of notifications can hardly be overestimated. After all, if your smartphone or tablet stops receiving notifications, you may miss an important message from a friend or forget to attend a scheduled meeting.
Today, people rely heavily on their devices, particularly on timely notifications. Therefore, if something happens to this function and it stops working properly, it causes serious inconvenience to the owner of the device. However, unfortunately, sometimes this happens and then the question arises: what to do if notifications from applications do not arrive?
Notifications from applications are not received. How to fix?
It is worth noting that sometimes notifications may not work due to an error in the application's design. Moreover, it is not uncommon for such an error to be associated with a specific version of the Android OS. But before you complain to the app developer about a bug, you should make sure that there is nothing on your device that can block them from appearing.
Of course, in order for notifications to arrive, this function must be activated in the application itself. Then you can step by step check the settings of your device according to the points listed below (the names of the points may differ depending on the brand of the device and the version of the operating system).
In the video below you can see the methods described in the article to fix this problem, as well as some others.
1) Set the correct time and time zone.
Incorrectly set time may negatively affect the operation of notifications. If you notice that the time on your device is different from the real one, this may be the reason for your inconvenience. To set the time you need:
1) go to "Settings" to section;
2) disable function "Auto time detection"(it may also be called "Network time zone");
3) install correct date And time, and also choose your Timezone;
4) after setting the time reboot your device.
2) Enable the “Show Contents” function and configure the display of notifications on the screen.
Please note whether the “Show Contents” feature is enabled on your device. For this:
1) go to "Settings" and go to the section "Lock screen and protection";
2) at point "On-Screen Notifications" find the section “Content. lock screen" and select "Show content";
3) then in the main settings menu, go to the section "Notifications" and check whether notifications are enabled for the application with which you are having problems. If notifications are turned off activate corresponding switch.
4) In the same item in additional settings you can set the priority for notifications "Mark as important"(this item may be called differently). This step may also help with this problem.
3) Disable “Background Data Restrictions”.
When you turn on Background Data Limits, some apps and services won't work when your device isn't connected to Wi-Fi. Even if the device is connected to the mobile Internet, notifications, for example, from Viber or WhatsApp instant messengers will not arrive until Wi-Fi is turned on. To disable this feature:
1) go to "Settings" and go to the section "Data usage";
2) click on "Options" and, if this feature is enabled, select "Disable background data restriction".
4) Disable energy saving mode.
As a rule, by default the power saving mode of the entire device is turned off (unless the battery is low). However, individual applications can be put into power saving mode without the user's knowledge. We advise you to disable power saving mode for applications from which you want to receive notifications. For this:
1) in settings go to section "Battery";
2) at point "Application Power Consumption" click the button "Details";
3) if the application you need is in the item, click on it and select "Disable".
This method often helps and notifications begin to arrive.
5) Removing applications that block the display of notifications.
Applications that block the display of notifications may include such well-known applications as, for example, Clean Master or DU Battery Saver and all such applications, it makes no sense to list all of them.
Battery saving apps can simply disable the apps you need, and a disabled app can't display a notification on your screen. Therefore, if one of them is installed on your device, disable notification blocking in the settings of these applications or delete such an application.
6) Including the application in the “white list”.
On some brands of devices, in order for the application to display notifications, it must be added to the so-called “white list”. To do this you need in the section "Safety" select "" and include the required application in it.
In most cases, these tips should help you with the display of notifications and the question: why notifications from applications are not received should no longer worry you. Unless this problem is related to an error in the development of the application or firmware of your device.