Skype connection failed. Failed to establish connection to Skype server

Sometimes Skype users encounter such a problem that when starting the program an error appears about a lack of connection or goes on forever connection. And at the same time, the Internet works on the computer, sites open in the browser, and so on.

Causes of the problem

Understanding the cause of this problem when Skype does not connect is extremely difficult. Most often, restarting the computer solves the problem. But in some cases it remains. The issue may be with Skype itself. For example, its data is damaged, or it is being used old version. The failure may also be due to incorrect system configuration or blocking of the program by a firewall. Sometimes the essence of the error lies in the operation of the antivirus, which interrupts the connection.

We must also not forget that authentication in Skype occurs with the participation of the browser Internet Explorer. And if its settings are messed up, then various problems may arise.

The result of any of the described reasons is that the program cannot send login information to the server. Then there arises infinite connection Skype or connection errors appear.

Solving the problem

There are 3 simple ways Fixing a crash: reinstalling, deleting Skype files and resetting Internet settings Explorera. One of them will definitely help restore communication.

But before you start trying to fix the problem, you should make sure that the problem is related to your computer. Sometimes, when there is no connection on Skype, it's all about the developer's servers. They can be disabled as a result of a failure or during maintenance work.

Use the resource Down right now. There, information about the servers is presented in the form of a graph. Current Status displayed on the right. Up - everything is fine. Down - servers are not working.

Also try disabling your antivirus and logging in again. account. It can block communication with servers. In this case, you should add the program to the antivirus exceptions.

Method 1: Reinstallation

The most obvious reason for such a failure to occur is outdated version Skype. It is initially set to auto-update, but the feature can be disabled. It can, of course, be reactivated. But the best solution There will be a complete reinstallation.

Method 2: Reset Internet Explorer settings

You can also try rolling back the Internet Explorer browser settings to original state. To do this, open it and click Alt key. A toolbar will open, click on “Service”. From context menu call the “Browser Options” element.

There you need to go to the “Advanced” section and activate the “Reset” option. A confirmation window will appear, click the “Reset” button again. All that remains is to restart the computer.

Method 3: Deleting program files

In a number of situations, the problem, although related to Skype itself, cannot be solved by a simple reinstallation. This happens because when you uninstall the program, some files are not erased, and the failure occurs precisely because of them. Accordingly, if previous methods didn't give it desired result, try this:

does not connect, what to do, will be relevant, it seems always. Indeed, despite the fact that the Skype program as a whole is very good, it, like all other applications, cannot avoid failures and problems in operation.

What to do if Skype does not connect

Generally speaking, there can be a lot of reasons for this. And, as they say, “behind the eyes” anything defined in in this case It is very difficult to advise. This is about the same as answering the question: My computer is broken. What should I do?..

However, it is possible to describe the most typical problems when connecting and methods for solving them:

Problems with Internet connection. Perhaps this is precisely the reason for job refusal in the vast majority of cases. Skype assumes that you can start working only if you have a reliable connection to the Internet. So, first of all, you should check the availability of an Internet connection on your device;
Often the cause of failure is problems with sound or video drivers. Therefore, it is necessary to update them to the most current version;
Oddly enough, sometimes a user forgets his password or login and cannot log into his account. In this situation, you can resort to password recovery tools. The corresponding link appears in the window when connecting Skype to the Network;
Often users themselves knock down software settings Skype. For example, when working with multiple webcams, people forget to switch between video and audio devices. You need to check which device is “responsible” for the image and sound. This is done in the Menu: Tools – Settings – Sound Settings or Video Settings;
Sometimes network functions Skype is blocked by antiviruses or firewalls. Of course, you shouldn't disable them. You need to add Skype to the list of allowed or trusted programs;
Skype may refuse to work even if it needs to be updated. You can check for updates directly from the program itself: Help – Check for updates;
You can try rolling back the system to the nearest 100% working restore point.

You can also suggest reinstalling Skype completely. This implies prior complete removal With hard drive everything related to Skype. You can, of course, manually clean the system from extra files and then clean the registry. But it’s faster and safer to do this using third party utilities. This works great, for example: free CCleaner. After this you will need to download the most latest version Skype and install it.

If working on a computer Internet browser Explorer, then you can do the following. In its properties go to the tab "Additionally" and check the box next to "TSL 1.0". This worked for some users.

It wouldn’t be superfluous to check if the network settings programs. You can get to them if you go through the following points: Tools – Settings – Advanced tab – Connection section.

In a word, if Skype does not connect, then this problem is completely solvable. How universal method You may be advised to contact customer support for assistance. In your letter you need to concisely, but at the same time and succinctly describe the essence of the problem, and also, if possible, attach a screenshot of the error message - if one arises. You must also provide the configuration of your PC and operating system, as well as the version of your Skype.

Sometimes users may experience the following error: Skype could not establish a connection. Why is there such a problem with Skype?

The fact is that when launched, after entering the login and password, the program sends data to the server, where information about all users is stored.

If such an account is found, the login is performed, otherwise the program simply does not log into the account.

But the error “The connection could not be established” means that the program cannot contact the server at all - a signal from program is underway, but does not arrive on the server.

That's why the account menu in Skype doesn't open.

So, we have already figured out what the error “The connection could not be established” means, now it’s worth understanding what to do.

Solution #1. Checking your Internet connection

First you should check whether there is an Internet connection at all. Maybe the problem is not with Skype. This can be done by opening a website in your browser, for example, Google.ru.

If the site does not start, then you should check whether there is enough money in your account to use it worldwide network or call technical support of the company whose client you are.

Solution #2. Check program version

Another elementary problem is that the old Skype.

To check your version, you need to select “Help” in the toolbar and click on “About Skype”.

In the window that appears, you can see the version (underlined green in the figure below).

Therefore, you need to try to turn it off, at least for a while.

To do this, go to the same “Control Panel”, where select “System and Security”.

After this, you need to click on “Windows Firewall”.

Now all that remains is to check the boxes “Disable Windows firewall" - 2 times (circled in red in the figure) and press the "OK" button.

Now you need to try to launch Skype and if the program again writes: “The connection could not be established,” you can try further ways.

Solution #4. Disabling antivirus

To exclude this option, you should go to your antivirus program, look in the settings, for example, “ parental controls"or others additional functions Skype antivirus.

To exclude this option, you should temporarily disable the antivirus - if Skype works with it turned off antivirus program, that means that's the problem.

As for how to disable the antivirus, it all depends on specific program.

In Kaspersky antivirus this is done as follows: you need to click on the icon Kaspersky Internet Security right click mouse and select “Exit” (underlined in green in the photo below).

This approach is applicable to almost every modern antivirus.

It is possible that the antivirus has automatically added it to the blocked list. Skype programs. How to fix this problem?

It all depends on the specific antivirus. If it is possible to reset it, do so. You can also remove the antivirus.

This is done in exactly the same way as described above for Skype.

Solution #5. Router settings

If Skype says “The connection could not be established,” the reason may be in the router settings. To remove this error, you must do the following:

Go to the router settings. To do this, type 192.168.0.1 in the address bar of your browser (depending on the router, this address may change, see the information in the documentation).

Advice! You should go into the router settings through a browser Google Chrome, Mozilla or any other, but not through Opera - settings work through this browser very rarely.

Depending on the router appearance of this window may be different. If nothing has changed in the router settings before, the login and password will be the same – “admin”. Enter and click “Login”.
After this you need to find the item “ Virtual servers" Depending on the router model, this item may be in different menus. For one of the most popular routers today, DIR-300NRU, the search looks as shown in Fig. No. 12.
There you need to go to the menu on the left to the item “ Firewall", and then "Virtual servers".

After going to the “Virtual Servers” item, you need to find the “Add” button. We remind you: the names of the lines may vary depending on the router model. There in the “Name” field we write skype or whatever we want (underlined in red in the photo above).
In the “Port” field (“ External port" - underlined in green) write, for example, 4960. Save the received settings. To do this, find the “Save”, “Change” or something similar button on the page.
Now you need to open Skype and go to the settings menu there. To do this, go to the “Tools” item in top menu program and go to “Connection problem...”.

Here in the “Use port” field we write the port we specified in the router settings. We indicated, as we remember, 49660. Click “Save” (circled in green in the figure below) and try to log in again.

Specifying the port in Skype settings

“Skype connection failed” is a common problem among users. However, even if you saw such an inscription, the situation is not hopeless. In our article we will try to list everything possible reasons error appears.

If Skype writes that it was unable to establish a connection, this means that there is some kind of failure during authorization, there is no connection with the server and, accordingly, you cannot log into your account.

Why can't Skype connect?

Let's list the main reasons why Skype cannot establish a connection to the Internet.

The device you are using has an outdated version of the messenger. We recommend it, updated, beautiful and pumped up. The problem will probably resolve itself.
The program conflicts with an antivirus or firewall, and they block it (do not allow it through). You need to disable them for a while and try to log in again.
Bad Internet, or something happened with its settings.
Skype does not connect to the Internet, although the Internet is working? Perhaps the error is within the application itself (for example, a critical failure occurred).
Problems on the developer's official server, where user data is received.
Malware, viruses or malfunctioning operating system(you will have to reinstall).
If you use Skype in an office or enterprise (from a work computer), then keep in mind that in-house IT specialists, at the request of management and within the framework of corporate policy, can limit employee access to applications that have little to do with the work process. In this case, nothing can be done.

If you updated the messenger, but Skype still says “the connection could not be established,” then it’s time to start setting up the settings.

What to do if Skype fails to connect

1. Update the program

Try installing latest update programs. If you updated the messenger, but Skype still says “the connection could not be established,” then it’s time to start setting up the settings.

2. Check your firewall settings

Skype is not working, the “Connection failed” message is still looming, your nerves are on edge. Idea! Let's check the firewall settings.

These programs are not much different from each other, so the algorithm for optimizing their parameters for interaction with Skype is usually as follows:

Turn off the messenger.
Open the firewall. If you can't find it, go to the notification area (bottom right corner of the screen) and look for the icon there.
This software monitors all applications installed on the device. There is a list of them there. Find the messenger in it.
Configure the permissions for it so that the program can connect to the Internet.
Save the changes, then restart Skype and try to log in.

More detailed instructions on the use of firewalls you will find on the websites of their software developers. Also, do not forget to update the settings of the similar built-in Windows Defender (see Control Panel - System and Security).

We talk about what to do, if at all, in our other article.

3. We diagnose the proxy server parameters

Still having problems with Skype and still unable to establish a connection? Let's diagnose the proxy server parameters (what if your connection to the Internet is made this way).

Important! If you don’t know anything about the characteristics of your proxy server or feel unsure when manipulating the software, then please do not change anything.

For desperate and risky users, we suggest the following procedure:

4. Error within the application

Skype may be unable to establish a connection due to some kind of glitch occurring within the program. In this case it's worth a try reinstall the program.

5. Problems on the official server

If the problems are on the developer's server side, then on our own nothing can be done. All that remains is to wait.

6. Viruses

If your PC is infected with viruses, seek help from an antivirus. If it detects malware on your computer, you need to clean the system using special utilities, or completely reinstall the operating system.

7. Access restrictions

If access is limited by the company you work for, then there is nothing you can do about it. You will have to wait until the end of the working day.

What else can you do if Skype fails to connect?

Change password

It seems like you've already tried everything, but Skype still hasn't managed to establish a connection - what should you do?

There is another way - you can change the password.

Resetting your browser settings

Well, perhaps the last hack for today is resetting Internet Explorer settings (if this is your default browser). This method also often helps in solving similar problems with authorization.

Close all programs, folders and files, launch the browser.
Hold down “Alt” on your keyboard.
In the menu bar, find “Tools” - “Browser Options”.
In the “Advanced” tab, click “Reset”.
Check the box next to “Delete” personal settings" and press reset again. You can restart your computer.

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Skype is a popular program that helps people communicate with each other via the Internet. No connection – main mistake, which may occur while working with this messenger. The user can see a spinning loading icon.

How to fix the situation if there is no connection on Skype? What are the reasons for the failure?

Weak connection

Skype connection problems occur due to a weak signal. Restart your router or modem. If you have wired internet, disconnect and reconnect the cord.

Restart the messenger as well. Turn it off completely so that the Skype icon disappears from the taskbar, and then open it again.

Is the Internet still weak? Check how browser pages open. If it loads slowly or refuses to load at all, call support. The ISP must resolve the problem with your connection.

Lack of internet or weak signal– also a common response to the complaint: “I can’t see the picture during a video call.” Why is this happening?

Problems with Skype connection occur frequently in people who use mobile internet on the computer. 3G connection may not be sufficient for full-fledged work Skype. What to do with such an Internet? Here you should look for other opportunities for communication. There is nothing else left.

Antivirus and firewall

Antivirus software and firewall may block program access to the network. We constantly connect, but there is no result. This happens extremely rarely, but still this possibility cannot be excluded.

As a rule, this can happen if the computer has a weak or little-known antivirus that cannot determine the legality of access to the Internet of one or another installed software.

If the computer says "No connection", then the firewall may be controlling the flow from the network to the computer. This happens as a result incorrect setting or an overly aggressive defense policy. For example, the built-in Windows firewall every time you start new program asks whether to restrict her rights or not.

Disable your antivirus and firewall for a while. This can be done in the Control Panel through the “System and Security” block.

Allowing communication in the firewall

If Skype connects to the network, then the problem was precisely because of these security tools. Setting up the connection involves adding Skype to the list safe programs, which can be given access to the network.

Launch Control Panel via Start and select the “Windows Firewall” block.

Find the messenger in the “Allowed programs and features” list and mark it. Click OK for the changes to take effect.

If the program is not in the list: click on the “Change settings” button and then on “Allow another application”. Specify the path to the Skype.exe file. Open it in regular Explorer and copy the link.

Setting up a rule in antivirus

Let's look at how to add programs as an exception using Kaspersky as an example. Internet Security. Each antivirus has its own interface, so you will have to search for the necessary sections according to the instructions on the official websites of the defenders.

Launch the menu, click on the gear icon (located on the bottom panel) and open the “Protection” section.

Select the “Firewall” block.

In the window network rules Find Skype via search bar, expand the drop-down list and click on “Allow”.

The changes should take effect immediately. If Internet access is not restored, restart your PC.

Viruses

Virus software can also cause problems with Skype, in particular, its refusal to connect to the network. Scan your computer for viruses. Use a scanner in addition to your antivirus. For example, DrWeb CureIt!

Garbage on the computer

Haven't you cleaned your PC in a while? Then it is not surprising that Skype does not connect to the network.

Take advantage special programs for cleaning, which will free up the computer memory from unnecessary files on the system disk. For example, CCleaner will help you.

“Cleaning” can also be done at the expense of standard tools Windows.

1.Right-click on system disk and select “Properties”.

2.Click on the “Disk Cleanup” button.

3.The system will start scanning the disk space and display the evaluation results.

4.In the results, check the boxes next to the types of files you want to delete.

5.Click OK.

Restrictions on rights

Skype also does not see the Internet due to restrictions in user rights. Skype may accidentally end up on the list of prohibited programs and resources installed at your workplace.

Using an old version of the program

As a rule, Skype updates itself. You open the messenger and it automatically downloads the files and installs them immediately. The user just needs to wait for some time.

If you did not download Skype from an official source and you have an old version that is not updated, most likely he does not want to join for this very reason.

What should you do in this case? Remove the program from the PC memory. To do this, you can use the Programs and Features menu or third party programs, for example CCleaner or Revo Uninstaller. The second option is more reliable in the sense that all files associated with the program, including registry entries, will be deleted from the PC. Thus, there will be no conflict between the deleted program and the new downloaded one.

After uninstalling, download new version Skype from official resource: https://www.skype.com/ru/download-skype/skype-for-computer/.

No connection to download server

If during installation you are told that it could not connect to the download server, you need to download full distribution. It is available at the official link: http://www.skype.com/go/getskype-full.

This is a complete offline installer that will install the program for you even without the Internet. You can then use it on other computers on which you may also need Skype.

Connection settings

For proper operation Skype requires a network connection to be configured within the program.

Skype's Internet connection settings are set automatically. They are related to the network settings installed on your gadget.

Proxy servers are detected automatically by default if the appropriate checkbox is checked. You have the right to enter the host and port yourself in Settings, in particular, in the “Connection” block in the “Advanced” tab.

Skype meeting

Along the way, we'll look at how to join a Skype meeting. Meetings are business meetings. They are available to those who have or Web application App. It doesn’t matter where you are: at home, in a cafe or on the road. Joining is possible via a smartphone or tablet.

1.You will receive an invitation to a meeting. In it you need to click on the Join Skype Meeting link.

2.Since your microphone will be muted by default, you will need to enable it. Find the microphone icon and click on it if you want meeting participants to hear you.

If there is no connection on Skype, first check if you have access to the Internet. If not, reboot your router or modem.

Effective methods are updating the program and cleaning the computer. Thus, the connection problem is solved. The main thing is to determine the cause.