There is a signal but no sound from the smartphone. What to do if there is no sound when watching a video on Android? (instructions)

The original functions of a mobile phone are making calls and exchanging messages, but in modern devices they are significantly expanded by surfing the Internet, communicating in virtual chats, and receiving multimedia information. If there is no sound on Android, the smartphone will not be able to perform any of the additional functions, as well as basic duties, which will turn it into an expensive “reader”. The information provided will tell you about the main failures of the device and what can be done in such cases.

Such problems happen at the most inopportune times, so you need to know where to look for the cause. First of all, it is worth eliminating the possibility of physical damage to the smartphone. Such situations can occur as a result of falling, “drowning” and a strong blow. The speaker contacts may become disconnected, causing the sound on your phone to deteriorate or disappear completely. It’s quite easy to check: during a call, turn on the speakerphone. If the interlocutor can be clearly heard from this port, then the reason is a broken speaker. Your device, as a rule, has several of them: for listening to music, making calls and talking directly. If all three do not work, it makes sense to check the system settings.

Causes of the problem

Of all the errors, a separate category of system failures can be distinguished. They happen for a variety of reasons, but usually it is one of several scenarios described below.

Main factors of breakdowns:

Factory defect. If the problem appears during the warranty period, the best option would be to take it to a service center or exchange the phone for a new one.
Unsuccessful flashing. The procedure has many nuances and, if used improperly, can turn your smartphone into a useless pile of electronics.
Installation of "left" applications. For the Android OS, there is an excellent opportunity to download proven applications, games and other software from the Google Play service. Using other resources is very risky, and even more so installing unverified programs on your phone.
Non-critical failures in the operation of the gadget, which can be resolved by rebooting the device. It is also advisable to remove the battery after turning it off and keep the phone in this state for some time.

In cases where there is no sound on Android, you need to check your phone settings and also eliminate the possibility of system errors. If it is impossible to independently determine the breakdown, the best option would be to contact a specialized workshop.

No sound on tablet

If there is no sound on a tablet with Android OS, the reasons may also be from the list suggested earlier. When using headphones, the sound may disappear if the headset breaks or the audio jack is clogged. It's easy enough to check: insert other headphones or use the headset with another device. In any case, such problems can be solved quite simply. The audio connector can be wiped with a cotton swab moistened with alcohol. If replacement is necessary, the cost of such repairs will also be insignificant, and you will still have to buy new headphones.

No sound on phone

In some cases, when there is no sound on an Android phone, special applications are used to diagnose this function. One of the most popular programs can be called Phone Doctor Plus. It can be downloaded from Google Play and installed on your phone or tablet. The functionality of the application allows you to diagnose the sound functions of your device. A user-friendly interface and system prompts will make it easy to navigate the necessary actions. Using this or a program similar in purpose will allow you to check the functionality of the main components of the smartphone.

These include:

Multi-touch.
Touchscreen.
Display.
Headphones and microphone.
Speaker and microphone.
Headphone jack.
Camera.
Flash.
Home button.
Volume.
Sleep/wake mode.

The program will be useful for identifying possible problems and timely repairs. Thanks to the prompts and indicated performance values of the node being tested, you can decide on the advisability of further use of the device. In addition to volume, the application checks many other options and allows you to independently diagnose your newly purchased device for possible problems. This will help you save a lot of time and effort in the future, as well as save on repairs.

No sound when watching a movie

If there is no sound in a movie on Android, the reasons may be not only a technical malfunction of the device or system errors, but also the quality of the recording, as well as several other parameters. As a rule, they completely depend on the phone or tablet model, but there are several typical failures that are typical for most gadgets with the Android operating system.

What can affect this:

Active silent mode on the device.
Using an inappropriate case that blocks the speakers and sound accordingly.
The volume control is turned to the down position.
Poor quality video version or damaged file.
Using the media player with a system error.

If the above factors are absent or have already been eliminated, and the sound does not appear, you need to reboot the device. If this action is ineffective, it is better to take the tablet or phone for repair, explaining the problem in detail.

No sound on incoming call

It happens that the sound on your smartphone suddenly disappears during incoming calls. This is very inconvenient, so the problem must be resolved immediately. First, it is worth carrying out a number of manipulations that will help identify the cause of such failures. It is advisable to start testing possible faults with the simplest and most obvious causes.

What is checked first:

Volume settings. Often the smartphone is simply switched to “silent”, “airplane” or any similar mode, in which there is no sound or is barely audible. In this case, it is enough to set a function suitable for normal operation.
Most modern smartphones have a convenient function for adjusting the volume of all options separately. This means that you can set different values when talking, setting an alarm, listening to music or watching a movie. If in other positions the volume sounds as it should, it’s worth checking its level with applications running separately.
Speaker performance. Modern devices have at least three of them, so before contacting a service center it is worth checking the operation of each separately.
If the problem appears after downloading a new application, it is advisable to delete it and clear the cache data. This can be done in safe mode, especially if the software is infected with viruses. After this procedure, you should definitely reboot the device.
In severe cases, when the loss of sound is caused by a system failure, it is advisable to reset the settings to the original ones. Although this procedure will cancel previous updates and lead to the loss of personal settings (applications, programs and some information), it will help clear the phone’s memory and eliminate system malfunctions.
The last resort is to reflash the device. The procedure must be entrusted to specialists at the service center, otherwise there is a high risk of final breakdown.

It is best to use the methods described above one at a time until the problem is resolved. It should be noted that technical problems at home will be difficult to solve without special equipment and proper experience in this field. This is also impractical with a new device, because in this case the official warranty will be canceled.

No SMS sound

A fairly common problem, the cause of which must be looked for in the system settings. Less often, a system failure or technical problem with the device is to blame. As the practice of the craftsmen shows, usually in such situations the phone was in the hands of a small child or the sound was adjusted unintentionally.

What will help correct the situation:

Setting the volume in the notifications section. To do this, you need to go to the “settings” of the phone and move the regulator to the desired position.
Directly in the message settings there are also options for adjusting the volume. To do this, you need to open the “messages” section and set the necessary settings in this menu.
You can set the notification sound or melody in the settings section. To do this, open the “system notifications” item and follow the link to the “default notification sound” section. Here you can open standard ringtones or select a suitable ringtone through the file manager.
If you have system problems with message delivery, setting up alert sounds, or other errors, installing a third-party application can also help. Such programs have a clear interface and additional tips for use, so it will not be difficult to understand the principles of operation. An example of such applications is Rings Extended, as well as programs with similar functions.
In some cases, the problem may be that the message delivery feature is not activated enough. To fix this, you need to go to the “settings” section, select the “notifications” item, and then check the “SMS” option. In new devices, this section is selected by default, but deactivation can occur if this item is accidentally pressed, or there are system failures of the smartphone.

If there is no sound on your Android phone or tablet, there can be many reasons. First of all, it is necessary to eliminate the possibility of speaker failure, as well as system errors. It should be noted that smartphones now have several speakers at once, so problems with volume when listening to music may appear even if the interlocutor is perfectly audible during a conversation. A detailed algorithm of actions in different situations is discussed in the information in our article.

Problems with sound on Android tablets and phones are extremely rare. The causes of this problem can be either hardware problems with the device itself or software bugs. In some situations, the problem may be caused by the inattention of the user of the mobile device. Let's look at the main reasons and what to do if there is no sound on your Android phone.

The most common reason why the sound on the phone disappears is the inattention of the user himself. While at school, at an important meeting or at the cinema, we turn off the volume of our smartphone so as not to disturb others with the ringtone of an incoming call. But not everyone changes the settings immediately after the end of the event, as a result of which they cannot immediately reach us by phone. This applies not only to incoming calls, but also to SMS messages, as well as notifications from various social services and instant messengers. In addition, if you set the multimedia volume to zero, there will also be no sound when launching games and applications on the phone.

Solving the problem

This problem can be solved as simply as possible. All you need to do is find the desired sound tab in the settings and change the volume settings for the selected modes. To do this you need to do the following:

Open the Android main settings menu (via the applications tab or the pull-down curtain from the desktop).
Find the sound tab (depending on the phone model and OS version, it may be called differently: “Volume”, “Sound signals”, etc.)
Change the volume parameters for the desired modes (to do this, move the slider to the right).

In addition to adjusting the volume, in the main settings menu you can also change the ringtones, alarms and notifications. If your phone is in silent mode, all you have to do is turn it off. This can be done not only through the system settings menu, but also by selecting the appropriate item in the notification panel. A more detailed solution to the problem can be seen in the video below.

Incorrect flashing

There are many different firmwares on the Internet that you can download and install on your smartphone completely free of charge. At the same time, they have expanded capabilities and personalization settings compared to official updates. But installing cool custom (custom) firmware on your mobile phone is not always a good idea. The fact is that, along with the software, it also contains the drivers necessary for the correct operation of all boards and modules of the device. If it does not have the necessary drivers for the polyphonic or conversational speaker of your mobile phone, then there will be no sound on the phone.

Solving the problem

To avoid getting into such situations, we recommend that before flashing your smartphone, read the instructions for the firmware itself. If your device is not in the list of supported models, then it is better to look for another version or install only official updates. They are precisely designed for a specific smartphone model, and in case of software bugs, the developer will fix the problem for free.
But in the case when you have already flashed your mobile phone and found that there is no sound, you can roll back the firmware. To do this, you need to create a backup copy of your data (backup on Android) before installing it. It will be more convenient and easier to do this through the Recovery menu or using special applications, for example: Titanium Backup or SP FlashTools.

Android software glitches

Another software reason why sound may not work on an Android phone is a software glitch. Its result may be updating the operating system, installing applications and games from unverified sources, etc. Subsequently, a conflict occurs between several system processes in the smartphone or a specific process responsible for sound output is blocked. It can also be accidentally stopped by the user himself, manually through the settings menu or using special programs to optimize the system.

Solving the problem

The first step to solving this problem is to check the presence and status of the process responsible for sound output in the settings. To do this you will need:

Go to the system settings menu.
Open the “applications” tab.
Select “Application Manager”.
Go to the list of running processes by side-swiping the screen to the left.

Statistics and loading status of the device's RAM will be displayed at the top of the screen. Below you will see a list of running applications and processes. If it contains a sound service, then you need to go to it by clicking on the icon, check the status and enable it if necessary.

A drastic way that in most cases solves software problems that cause the sound on a smartphone to not work is to reset it to factory settings. You can do it through the recovery menu or using the operating system capabilities. In the second case, you will need to go to the system settings menu and select the “backup and reset” tab. It contains the required item, by clicking on which you need to confirm your choice. Please note that this will delete all data from the phone’s internal memory, including music, photos and installed applications.

You can see how to reset to factory settings on Android phones and tablets from the video below.

Hardware failure

If before you discovered the loss of sound in the phone, it was hit or dropped, then most likely the problem is a hardware failure. Overheating, moisture ingress, short circuit and other factors can also cause a malfunction of the speaker, system board or cables. To check for this reason, you can try inserting a headset or regular headphones into the phone and listening to see if there is sound.

Solving the problem

It is not easy to solve such a problem yourself, and therefore it is recommended to take the mobile phone to a service center or under warranty for repairs. Only after disassembling the phone, testing its components, checking the speaker and circuit boards, will it be known what exactly the reason is. If the phone produces sound through a headset connected to it, then most likely it will cost you to replace the polyphonic speaker.

When there is no sound in a Nokia phone, it is almost a disaster: the device ceases to correspond to its main functional purpose.

Typical sound-related complaints

The bell is not heard.
The subscriber's voice is not heard.
The subscriber cannot hear.
There is no sound in the headphones.
Speakers don't work.
The device does not play music or sound when watching videos.

The main reasons why there is no sound in Nokia

Settings failed.
Mechanical damage due to a fall or impact.
Pollution.
Contact with water.
Software malfunction.

Settings

First of all, you need to check your phone settings.

Turn up the volume.
The silent mode may be turned on.
If the sound disappears after turning off the headphones or in the headphones after turning them on, try disconnecting/connecting the headset again. In the worst case scenario, rebooting the device helps.

Mechanical damage

The disappearance of sound most often occurs due to the following breakdowns:

Failure of polyphonic or conversational speakers.
Damage to the headset jack.
Damage to speaker/headset switching.
Damage to the microphone.
Damage to the amplifier.
Loop break.
Headset malfunction.

If your Nokia loses sound due to a mechanical failure, the problem can be repaired in a workshop by replacing the corresponding part.

Pollution

Clean dirty/dusty contacts only with alcohol or special compounds for electronics. The use of metal objects and abrasives is prohibited.

Water

Remove the battery and SIM card, shake out and wipe off the water, and dry the device. This is sufficient for surface contact with water. In the event of a serious “drowning”, if the damage has affected the working units, it is impossible to remove oxidation products; replacement of parts is required.

BY

If your Nokia has no sound after installing a third-party application, sometimes it is enough to delete the application and restart the phone.
In case of serious problems with Nokia software, it is recommended to contact a service center. You should not flash a new phone on your own, because... The device will lose warranty.
If the warranty is no longer valid, you can reflash the phone yourself; there is appropriate software for different models on the Internet.

The sound disappeared as a result of water getting in, and when choosing a melody for a call or SMS, everything works, everything is audible in the headset, but nothing is heard when calling

Hello, Alexey. If water gets in, then the device needs to be opened, cleaned and troubleshooted. The approximate cost of repairs is 1500-2000.

The ringer sound does not work in one earphone, there is no sound, the amplifier is probably damaged, background noise is heard.

Hello, Taras Nesterovich. This defect must be diagnosed, because there may be several reasons.