Play market hotline phone number. Google Play hotline, how to write to support

This is Google's biggest problem - lack of sane support. A huge corporation with gigantic profits is clamoring for normal support. But it is still possible to solve your problem.

Main method of communication

In general, here is a contact form (about the same thing is available at this link) by which you can contact Google. Usually issues related to their products are resolved there - Gmail, YouTube, and so on. Select a product and there will be a search for problems - perhaps if you start typing your problem, the solution will appear. If not, there are “Help Forum” and “Ask on Twitter” buttons at the top right:

There you can ask your question and, most likely, one of the service users will answer you.

You can try writing to [email protected], but they are unlikely to answer you - they answer mainly to corporate clients.

How to write to Google about your website

If you are a webmaster or SEO specialist, then you need to go to webmaster help forum and there you can ask your question.

I'll say this. In other ways, don’t even try to contact them about problems with the site and its promotion/position in search. They just put a bolt on everything. Therefore, only the webmaster community can help you.

You can also submit a review to Google through Search Console, but again you're unlikely to receive a response:

Phone numbers

It is unlikely that you will be able to achieve anything from them, but just in case, I provide their support phone numbers.

The Google search engine is understandable and familiar to every Internet user. According to statistics, 80% of the population use this service. On this basis, technical support for Google accounts was developed. It allows us to quickly accept and resolve many complex issues that clients face.

To contact technical support, the user must clearly understand how this can be done. What communication methods are currently available? And what nuances should you consider when contacting account technical support? All these and many other points are discussed below.

Hotline

The quickest and easiest way to contact support specialists is by calling the hotline. It should be taken into account that at the moment there are several such numbers:

• In Russia: 8-800-500-91-20.
• Additional technical support phone number: 8-800-100-46-64.
• To make a call from the territory of Belarus, you should use - 0-800-502-162.
• Relevant for residents of Ukraine - 8-820-00110581.
• For Kazakhstan, +7 727-349-50-57.

You can call technical support from 9.00 am to 19.00 pm.

Call costs

If a call to any of the hotline numbers (main or additional) is made in Russia, it will be free. In this case, it makes no difference at all who makes the call: an ordinary user of Google accounts or an advertiser.

In 80% of cases, the specialists who answer the call solve the problem immediately. So you don't have to worry about having to contact support multiple times. However, employees may not be able to provide assistance if, for example, the user's computer was infected with a virus that does not allow free use of Google products. And it is also not recommended to call the hotline number if you need to provide screenshots to solve the problem. In this case, it is more advisable to use other methods of communication.

Help - Google Ads

To write a question to the help desk specialists online, follow these steps:
1) follow the link https://support.google.com/google-ads/?hl=ru#topic=7456157.
Use the mouse roller to scroll down the page. At the very bottom, a certain form will be displayed on which you need to select the “Contact Us” field;

2) immediately after this, a small questionnaire will open that you need to fill out. This way, the user can inform support specialists in detail about the problem that has arisen.

In paragraph 3 (“Options for contacting us”), the user is invited to receive a response from specialists by email or phone number.

If a Google client chooses to communicate by mail, then, as practice shows, they will have to wait approximately two days for a response. If you receive a response from a specialist by phone, you should expect a call from a number starting with +3 353... Specialists do not call from Russian numbers.
If the user has a question not related to advertising, then an email with a link should be sent. After going through it, you can re-describe the problem and wait for a response.

Search Console review

For webmasters and anyone who owns any websites, there is an opportunity to clarify all issues, for example, by leaving a review. So, if you have a problem finding a site, but you still have verified access in the Search Console, you can do the following:

1. follow the link https://search.google.com/search-console;
2. enter your domain;
3. Click on the line “Send feedback” (in the menu on the left side of the screen).

This method will help solve problems related to the search algorithm and site ranking.

If you want to ask a question about the site, you can ask it in another way, on the help forum for webmasters at the link
https://support.google.com/webmasters/community/?hl=ru&gpf=%23!forum%2Fwebmaster-ru.

My business

In order to resolve issues with placement on Google Map, as well as confirm or edit data in Google Business, you need to do the following:
1) log into your account;

2) on the left side of the screen find the “Help” button and click on it;

3) then another window will appear on which you need to click “Send feedback”;

5) followed by “Another problem”, after which you can enter your question in detail and send it to the specialists.

Search

This method of contacting technical support is the most popular, as it is very simple. However, you should be prepared for the fact that you will need to wait longer than usual for a response from a specialist. This is due to the fact that employees have to process a huge number of issues of a different nature.

If this method of solving the problem is the most preferable for the user, then the following steps must be performed:
1) go to the Google home page https://www.google.com;

2) in the lower right corner, click on “Settings”, then – “Send feedback”;

3) in the window that opens, you need to describe in detail the essence of the problem. If necessary, you can attach a screenshot.

Help Center

If a user encounters a very specific problem, they should contact the help center at https://support.google.com. In the “Describe your problem” field, you can enter your query to immediately find an answer.

However, it may happen that the system does not have an answer for a specific question asked. In this case, you should go to the help forum by following these steps:
1) click on the icon of the desired product, and then click “Community”;

2) at the bottom of the page you need to click on the line “Ask questions”;

4) when all the fields are filled in, you need to click on the “Publish” button and wait for the specialist’s response.

All users who have Google accounts (or who just want to create them) can receive timely answers to their questions from technical support. This service helps make it easier to maintain accounts, as well as use all available functions.

In this article, we will find out whether it is possible to contact technical support representatives, how does the help desk work in general? Is there a Google Play hotline, what numbers can you call in Russia? Is there an alternative, are email requests sent, what will be needed for this?

About the service

Google Play- a service from a well-known company with a multibillion-dollar turnover engaged in the field of Internet technologies. The Google Play service is a software store for various purposes for work, leisure, games for entertainment, educational programs, etc. The application is installed on all smartphones that use the Android operating system.

How to write to Google Play support?

Google Play has its own help center where you can get detailed advice on any issues related to the organization.

The support service is structured somewhat differently than in other services. To send messages you will need to use one of the forms:

1. Help tab on the main screen - .
2. A forum where users can share their impressions and leave comments for moderators - .

The application store also considers other methods of access; directly from the extension on your smartphone, click on the section at the bottom of the “Help” page. Fill out the form and send a message for review; in the same way, users will be able to leave a review or complaint.

What is the Google Play hotline number?

In Russia, like other countries where Google products are popular, another direction of communication is developing. A hotline number is available in each of the CIS countries, through which you can contact the contact center directly and ask questions.

You can call a phone number in Russia from any region free of charge; there is a single information service - 8 800 100 46 64.

There are no separate landline numbers; the contact center handles all calls independently.

You can reach the service during call center opening hours from 09:00 to 19:00 daily; on weekends, technical support is available from 10:00 to 19:00.

Addresses on the map

The address, phone number and operating hours of the company can be viewed on Yandex Maps.

What cases is the hotline intended for?

Remember, the contact center will not help with all problems, but only with those within the competence of the organization. The hotline will answer questions related to:

• Application evaluation.
• Problems with installation, downloading.
• Login to your personal account.
• Creating an account.
• Problems sending reviews.
• Messages about a low-quality product that violates requirements.

Support specialists accept complaints about the work of the technical center or complaints about individual products available for installation at the service.

In what cases will support not be able to help?

Support deals only with requests whose topic relates to the company's activities. Therefore, it is not worth discussing third-party topics, this also applies to the forum, where users often discuss distant topics.

Contact technical support via the app

The official Google Play application is suitable for all Android smartphones, install it and get access to a huge bank of software and entertainment software.

Technical support processes all requests received, including through the mobile extension. In the “Help” section, similar to the site, you can send a request or leave feedback.

How to write a complaint?

To leave a complaint about the actions of company employees, the performance of products, the quality of programs, errors in the application, all users can use the above methods:

• Forum.
• Section on the website or application.

You can also report your complaints in another manner by calling the call center hotline.

Other methods of communication

An unusual way to contact someone is by posting comments on social networks. The company recently created official communities on popular social resources:

• VKontakte -

The company has several hotline numbers. If we are talking about those advertisers who have a budget of more than two hundred rubles, then for them the number will be - 8 800 500 91 20.

Cost of calls to the hotline

Hotline numbers - both for ordinary users and for advertisers, are completely free for people calling from Russia.

Hotline operating hours

You can call the hotline from 9:00 a.m. to 7:00 p.m. Moreover, as already mentioned earlier, both numbers are completely free.

What can you find out over the phone?

So, what issues can be resolved by calling the hotline? If you have any problems with working on the site, or with your Google AdWords accounts, you can always call the numbers provided. If you have noticed problems related to security, or you notice that someone is abusing the product, then you can also contact the company at the indicated numbers.

Additionally, you can find out by calling the hotline about cooperation with the company.

In what cases will support not be able to help?

If you have a virus on your computer that is interfering with your work with Google, the line's specialists can only advise how to get rid of it. But, in most cases, you cannot remove it yourself.

Other methods of communication

Depending on where exactly you have a problem, you can click on the desired service and get help from the customer service team.

• If you have problems related to Chrome, you need to follow the link.
• If you have problems with the mobile version of Maps, use the link.
• Need help Searching? Go to .
• Having problems with YouTube? Then this is the place for you.
• If you have problems with Gmail, you need to follow the link.
• If the disk does not work correctly, please contact.
• If Google Play is not working correctly, this link will come in handy.
• If you need help with AdSense, visit this link.
• For Nexus the link applies.
• In the event that you cannot log into your account, or if you have other questions regarding it, you need to follow the link.
• For AdWords, the address is .
• If you are concerned about problems related to Hangouts, then it makes sense for you to contact.

If you have any suggestions, reviews, or wishes, you can leave them at