What to do if Google Play does not open. Cache memory errors or failure in system application settings

Digital service Play Market is the main source of applications where you can download any game or program. However, almost all owners of gadgets of this OS have encountered a problem like: “My play market doesn’t work on Android.”

Problems with the inability to connect to the application store may be the following:

Google server failures;
connection problems (no internet);
incorrectly set date and time;
failure to download updates, etc.

In this article we will look at everything possible reasons and solutions to the lack of access to Google Play Market for Android.

First, let's take a look at the simplest and effective ways, thanks to which you will quickly restore access to the application store. If Google play does not work on Android, you should use the following methods.

Reboot the gadget. Firstly, this service may not work due to lack of Wi-Fi connection. Secondly, the system itself may freeze due to insufficient RAM or a simple failure. In any case, by rebooting you will kill two birds with one stone.

Reset data. Perhaps the play market has stopped working due to the large number of temporary files(cache) and configuration data. In this case, the user must remove the unnecessary “junk” of the program. To do this we will do the following:

Let's go to the system "Settings".
Activate the “Application” panel (or its equivalent, “Application Manager”).
Let's select an item from Google Play Market.
Click on: “erase data”, “clear cache”.

Remove updates. Failures when updating a digital store are also a fairly standard problem: the application may not update completely due to interrupted data transfer, so we must reset the update to its original state. Open the Play Market and click “uninstall updates”. Reboot the device.

These steps help in most cases, but there are a number of special problems where you need to apply alternative solution. Let's look at other circumstances.

Google Accounts is not activated in Settings

In some situations, the store does not launch due to a failure of linked accounts. With this problem, there are 3 things to consider.

First, activate the service " Google Accounts" Very often this program crashes, after which it turns off. You must go to the “Application Manager”, activate the “All” tab and find the item: “Google Accounts”. We enable the service and reboot the gadget.

Secondly, working with a Google account. Sometimes the shared Google account does not interact with the Play Market - what to do in this case? We do the following:

Go to “Settings”.
Let's go to the main configurations section.
We look for the “Accounts” item and go to it.
From the entire list of accounts we find the line “Google”.
Select your account (...gmail@com).
We check for active synchronization opposite “Google+”, “Gmail”, “Application Data” - enable synchronization everywhere.

Third, enable the download manager. Very often this is the solution to the following question: how to update google play services on android if the play market does not work? It's simple:

Go to “Settings”.
Click on the “Applications” item.
Select the “All” option.
Find "Download Manager".
We erase the data.
We turn on the program.
Reboot the device.

Very often this helps to update services and even complete the update of the play market.

Still didn't help? Then we go all-in and start looking at all the mistakes and ways to solve them.

All ways to troubleshoot the play market

Method number 1 - check the connection. You will be surprised, but when the system writes that there is no connection, it is quite possible that there really is no connection. Check your 3G-4G data transfer or Wi-Fi connection and try opening the market again.

Method number 2 - delete your Google account. If the account is new and there is nothing important in it, you can delete it immediately. If a lot of important data is stored on it, then first you should do backup copy. Here is the algorithm of actions:

Open “Settings”.
Select the “Accounts” item.
Click on the “Google” section.
Select an account.
On the right top corner There are three dots - click on them.
Select “Synchronize” to backup your data.
Click “Delete account”.

For now, the market on Android still does not work for you, since it is not tied to your account. Now you must re-add your Google account, enter your username and password, and then reboot your device.

Method number 3 - check incompatible applications. We are talking not only about virus software, but also about programs and games installed from external sources(APK files downloaded from the Internet). Open Settings and go through all the apps: any adware or app you are unfamiliar with should be removed.

Pay special attention to the Freedom application - it can bypass the Play Market license and emulate in-app purchases. As you understand, the service will not like this very much. There are three options to consider:

1 – standard deletion(it rarely helps);
2 – removal using special software(for example, History Eraser);
3 – deleting the application using Root rights.

Method No. 4 – reset to factory settings. If you were unable to start the service, it can be reinstalled, along with a clean operating system.

Go to “Settings”. We find the item “Restore and reset”. All important information we save, import contacts into a file, archive data - only after all these actions do we perform a reset.

In order to save data, it is very convenient to use a MicroSD card: we import contacts there, move all important information, and then reset the system. The files on the SD card will remain intact.

Click on “Reset settings” and confirm the operation.

Method number 5 – checking the date and time. Due to the fact that your device is set to use the time zone, the time in the system is constantly lost, which is why it does not sync with the application store. In this case we:

Go to “Settings.”
Deactivate the “Network Time Zone”.
Setting the correct time.
Set the correct date.
Reboot the device.

Method No. 6 – setting “ Google Services Framework". Another reason - a large number of temporary files in Google services. In this case we carry out standard procedure configuration changes:

Go to “Settings” – “Applications”.
Select "All".
We find Services Framework.
We erase the data.
We erase the cache.
Let's reboot.

Method No. 6 – work with the hosts file. This file is a storage of IP addresses and the ability to access the Internet. This solution is quite complicated, as it requires the installation of Root rights, namely the installation of Root Explorer or other software.

After obtaining Root rights, we give the program access to the file manager. We find the system hosts file in the directories: /system/etс/. It opens through the editor, we add the IP address to it: 127.0.0.1 localhost.

Method number 7 - fix it Telegram blocking. Roskomnadzor, at the same time as Telegram, banned about 20 million more addresses, which also included Google services. To remove the blocking, we need to download the APK file of the VPN client, complete the connection request, select one of the countries and try to launch the Play Market again.

In some cases, problems arise due to a lack of communication between your device and Google servers. Let's take a look at these errors.

Google Play service does not work: problems with servers

“Google play market does not work on Android, there is no connection” - as you have seen, this is often not your fault, but the fault of operating system failures and other problems. However, she herself Google company may be guilty of this.

In some situations, the company's servers may not work. This does not happen so often, but if all the above methods did not help you, most likely you just need to wait until the company’s system administrators get the servers working.

However, here you can find human factor. When we are unable to contact Google server, and more often this happens when re-adding account, this could mean the following:

you entered the wrong email (mail from Mail.ru or from Yandex in Google system does not work, enter an address ending in gmail.com);
you installed wrong time(you can correct the date and time by going to the Clock application or the settings of your gadget);
you do not have access to the Internet (try opening a browser in the background and launching a website).

And one more thing: in some versions of Android OS there is an item in the settings - “ constant transmission data." Go to your network settings and make sure you have it activated.

If the error connecting to servers is still present, then you can try two more options. 1 – install a utility to clean the system from the APK file excess garbage(as an option, Clean Master) and clear the cache of all applications on the device. You can do this through a standard application manager, but specialized software will cope with the task better and faster. 2 – find the GoogleContactsSyncAdapter.apk file through Explorer, delete it, download the APK file from the Internet and reinstall it into the system.

So we've covered everything possible ways upon return of access to digital service play market. First try simple methods recovery; Resetting to factory settings and activating Root rights is already “heavy artillery” when none of the methods helps you. If you still can’t launch Google Play on Android, describe the problem in the comments. We hope that our article was useful to you.

Why might the Android system crash when logging into the Play Market (also known as the Google Play app store)? Why can't I log into my account? And how to solve the connection problem and the error popping up? Let's take a detailed look at all these burning problems for any owner of smartphones running this OS and determine current methods fixes that need to be applied if the Play Market does not work on Android.

Exist different ways fix this issue as it may occur due to various reasons. Therefore, there is no single “recipe”. You will have to try some of them, and after the actions taken, check the service every time.

You've probably noticed that some programs and services work reluctantly, and sometimes it's simply impossible to open something? Try rebooting, it is likely that this method will help resolve the login problem or annoying server error related to the Internet connection. In addition to this error, a reboot can restore the functionality of other applications.

Through resetting Google Play Market settings

Frequent use of the service on a phone or tablet leaves a lot of traces and unnecessary logs in the system. All this can lead to the application freezing, or even making it simply impossible to enter it - a connection error appears on the screen.

To reset, do the following:

After these manipulations, restart, try to open the program - if the error pops up again, then move on to the next method.

Trying to remove the downloaded Play Store update

This can be done from the main menu in the “Applications” or “Program Manager” section - find the “remove installed updates” item, it should return to original condition, and earn money as before.

Resetting Google Services settings

One of the most common reasons why the Play Market does not work and displays an error with the name “no connection” is a malfunction of the application itself. Google Services. To return it to its original state, do the following:

By activating the Download Manager service

Often, disabling this service leads to the unfortunate consequences of the Play Market not working; you simply cannot access the application. To activate you need to do this:

Open menu system settings.
Enter Application Manager.
In it, find the “Downloads” item.
In it you can see suggestions: sort or reset settings, we need to click on the last item.
During this action, all inactive software will be disabled, all installed updates will be removed, and work will be limited. background services and some application actions will be disabled.
At this point we need to enable the display of all notifications, and after these manipulations the dispatcher icon will appear on the start screen.
Click on the icon and start the dispatcher.
Check if you can access the Play Store and see if an error message appears. If this method does not help, move on to the next one.

By deleting the Google account on the device

Note! During this action you may lose necessary information, and to prevent this from happening, first back up or sync all data with Google Account.

To delete, go to the system settings menu, select accounts, and enable deletion via context menu. Reboot your device, and when you log in again, enter your account information again. This often helps get the store back up and running.

Removing incompatible software

Violation proper operation The Play Market is often associated with it being blocked by third-party software that the user installed himself from other resources. Many people try to bypass payment for installing games and download Freedom software, which blocks the operation of the market. Remove it either via file manager, or through the dispatcher, from the main menu of the device. Everything should work.

Correcting and customizing the system hosts file

If you determine that Freedom is the cause of the failures, then you need to correctly configure the hosts file; for these actions you will need root rights.

As a rule, a hosts file with incorrect content that Freedom writes looks like this:

A should contain the following information:

To remove all garbage from the hosts file, you need to do the following steps:

Nothing worked out again? Then we move on to another action.

Check the Internet connection

Try opening any browser page; if there is no connection, this will not work. Remove wireless connection, reboot the router and device. When logging in, please enter your details again.

Date and time settings are lost

As practice has shown, if you can’t log into the Play Market and it says no connection, check the relevance set date and time on the phone. The inability to connect is often associated with an incorrectly set date and time zone. It happens that these parameters simply go wrong for various reasons.

It is necessary to change the values in the settings section to the correct ones. Also check the box next to the “Check with the Internet” option, or the item may be called “Network date and time”.

Factory reset

This is the only way to eliminate all problems with the performance of the Play Market, if any errors occur with it or it simply does not work. It is recommended to use this method only as a last resort if others do not help. The fact is that as a result of the actions described below, all user information will be deleted from the memory of the phone or tablet. That is, the device will be like new, but functional.

From the main menu, enter the “Backup and reset” section, agree to all the conditions, and restore your device to its factory state. You will have to re-enter your Google services credentials and log back into the application store.

Conclusion

We have presented for your review the main ways to resolve the login and connection error of the Play Market application. Review them so you know exactly how you can fix your device to get it back up and running.

Most Android device owners use the official Play store Market from IT giant Google, which, in general, is not surprising. Here every user can find any content to meet their needs, be it special programs, movies, music or games. However, situations are not uncommon when Google Play Market does not work on Android.

Such service failures can occur for a variety of reasons. Now we will look at what may be causing the problem and suggest the most effective ways to eliminate it.

In fact, the reasons that provoke such an error can be very diverse, the most common are:

There is no connection to the internet, caused, for example, by a settings failure (smartphone, router, etc.).
Technical problems on the part of the Play Market itself are quite rare, but not excluded.
Problems with the file hosts, which is edited by the system automatically.
A conflict between any installed application and Google Play.
The date/time parameters are incorrect.
Other.

First, what we have to do is simply restart our smartphone. The fact is that this banal procedure can be an effective solution not only with the problem described, but also in other cases of system freezing. If rebooting the device did not have any effect, move on.

Reset updates

Quite an effective procedure. Our actions - go to “Settings”:

Open " Applications"(maybe "Application Manager"), from the list that opens we find Google Play, press. In the window that opens, click on the position “ Uninstall updates"to return Play-Market to original state:

We reboot the gadget and try to log in. What, there is no reason for joy yet? Then let's continue.

Reset settings and clear cache

Again, through the main settings, go to “ Applications", we find " Google Play", open. First, “tap” on “ Erase data", then " Clear cache»:

We restart and try to log into Google Play. If the question “why the play market doesn’t open” is still relevant, let’s continue “dancing with a tambourine.”

Correction of GP service data

As in the third step, from “Settings” we go to “ Applications", we find " Google Play Services", erase the data and clear the cache:

Clear Google Services Framework data and cache

Let's follow the beaten path " Settings» → « Applications" In the " All"find and open" Google Services Framework" Erase data and clear cache:

Checking the operation of Google accounts

It is quite possible that for some reason this function was disabled, which was the reason why the play market does not work on Android. It's easy to fix the situation. From the settings in “ Applications"we need to open the tab " All", choose " Google Accounts"and, if this application is really disabled, then connect it, and at the same time (if necessary) clear the cache:

Debugging the Boot Manager

Disabling the boot manager can also be a likely problem, so to rule it out we go to “ Applications", swipe left to go to " All" and open " Download Manager" If necessary, activate it, and if the presence of a cache is detected, then clear it too:

Removing and restoring your Google account

Another effective way, to which our website was dedicated detailed instructions" ". After the described exit procedure, .

Resolving application conflict

As mentioned above, there are applications that can block Google Play. One such program is Freedom. Advanced gamers probably understand what we're talking about. The fact is that Freedom allows you to bypass the Market license check in order to purchase for free all sorts of paid goodies in games (coins, crystals, extensions, etc.), for which the user can pay with a fake card:

Inept use of an application, or improper deletion of it, is one of the most common reasons for Google Play Market failure caused by changes in the “ hosts" To work with the application (installation and uninstallation). More information on how to correct the situation can be seen in a special video:

Cleaning the "hosts" file

It is worth dwelling on this point in more detail. The fact is that you probably don’t have the Freedom application installed (see above), but there may well be a problem with the file, and here’s why. IN hosts file The Android system (as well as Windows) stores a database of sites, as well as their IP addresses. And every time you open a particular site, the system will access the “hosts” file, and only after that the DNS server. That is, in fact, being in principle a primitive filter (firewall), hosts can, for security purposes, block access to almost any site, including Google Play.

That's when the need to edit it arises. For this we will need a file manager, for example, and (since we will be dealing with a system file).

Launch ROOT Explorer, find the folder system:

It contains a folder etc, go into it and set the rights R/W(Read/Write) by clicking on the corresponding button in the upper right corner:

Upon request of the Superuser rights system, we provide:

Now let's open hosts and start editing it. By default, it should contain only one line - 127.0.0.1 localhost. If you see two or more lines, this means that other programs have made their changes, so we delete everything unnecessary without pity:

Correcting date and time settings

If there was a failure in this position (which could also block access to the play market), then:

Open " Settings»
In chapter " System"find the item " date and time", open.
Enter the correct data and save the changes.

Reset Android settings (or Hard Reset)

This is the last, so to speak, control shot from our arsenal, if you are convinced that there are no problems with the Internet connection, and all the described methods did not bring the expected result (which I very much doubt). What should we do:

Go to " Settings" and open " Recovery and reset", without forgetting to make a backup copy.
Select the item " Reset».
“Tap” on the field “ Reset your phone».
Finally, click “ Erase everything».

This procedure will delete all data on internal storage device, leaving the information on the memory card intact.

Perhaps this is all we wanted to talk about on the topic. Maybe you had a successful experience in solving a problem that was not described in the article, we will be grateful if you share it with our readers. Good luck!

Users of gadgets running Android OS know that without the Play Market there is nowhere. The value of the application lies not only in the fact that it is the most comprehensive resource of books, films, games and useful programs for a smartphone, but also in ease of use. Based on this, one can understand the panic that grips the user when the Play Market does not work. Let's look at why this happens and what to do about it.

The first possible reason is the application is not installed or deleted from your device.
You can read about how to solve this problem in the article on installing and registering with Google services.
The second tip is not very original, but, nevertheless, often a simple device can help.
If the Play Market does not work due to a non-critical system failure, turn off and on the device.
You can also try reconfigure Google Play Market:
1) go to “Settings”,
2) look for “Application Manager” or “Applications”,
3) select Google Play Market from the list,
4) find the “Erase data” button (in some models it is called “Clear cache”).
If clearing the cache doesn't help, try get rid of program updates- in the same place as in the previous paragraph:
1) go to “Settings” again,
2) select “Application Manager”,
3) look in the Google Play Market list,
4) click “Uninstall updates”.
Thus, the application returns to its original state. If after this the Play Market crashes on startup, proceed to the next step.
Resetting service settings Google Play.
We do everything the same as in the 3rd tip, only instead of “Google Play Market” we select “Google Play Services” and clear the cache there.
Another reason that the Play Market does not work may be "Download Manager" inactivity:
1) go to “Settings”,
2) further in “Applications”,
3) select “All” there,
4) in the list we find “Download Manager”,
5) if the dispatcher is not enabled, activate it. BUT! If it’s on, we don’t touch anything and look for another cause of our problem.
Sometimes the Play Market crashes due to Google Accounts app disabled. To launch it, go to the same place as in the previous paragraph:
1) “Settings”,
2) look for “Applications”,
3) open the “All” tab,
4) select “Google Accounts”, if the application is inactive, turn it on. If everything is already working, don’t touch it and move on.
By the way, you can read more about managing your account in Google Play Market.
Often the cause of Google Play Market malfunctions is no internet connection.
To test your connection, go to any browser and try visiting any website. If the site does not open, most likely you have problems with the Internet. Check your balance if you use Mobile Internet, restart the router if your smartphone or tablet is connected to a Wi-Fi network.
If the Play Market does not open and says “No connection”, but you are sure that everything is fine with your Internet, most likely the problem is incorrectly set time:
1) find the “Date and Time” column in the settings,
2) check the boxes next to “Network date and time” and “Network time zone”.
This may help solve the problem with an application not starting. Clean Master. Install CCleaner, launch it, click “Clean”, wait for the procedure to complete. Ready.
A desperate but time-tested method - Hard Reset, reset all settings. After the reset, the gadget returns to factory settings. The downside is that the data and applications you installed are lost. Plus - it really decides the majority systemic problems, after which the device works as expected.
If you do not want to lose your data, make a system backup in the “Data backup” section.
So, we reset the settings:
1) go to “Settings”,
2) select “Backup and reset”
3) look for “Reset all settings of your phone/tablet PC)”,
4) click “Erase everything”.
After this, the gadget will reboot and turn on like new - at factory settings.

Read about how you can completely delete and then restore the Play Market.
Don't forget that there are applications that block normal Google work Play Market. Eg, popular app Freedom, which allows you to make in-game purchases for free, often interferes normal operation Google application market.
Residents of the Autonomous Republic of Crimea may encounter problems in using the Play Market due to sanctions against the Russian Federation, which the Google Corporation. But you will read about it.

Incorrect configuration system programs often leads to malfunctions of the entire operating system. Android users quite often encounter problems when launching the Play Store. Below are all the possible causes and effective ways to solve the app store loading problem.

Why doesn't Play Market open? Reasons for the incorrect operation of the application store

Play Market utility - standard application, which is preinstalled on every device running the Android operating system. It is designed to download games and software. One account in the store saves all data about purchased utilities, so you have the opportunity to install one application on all your devices running the Android OS. There is no need to purchase programs again.

Every utility breaks down from time to time and starts working with errors. The main reasons why Google Play Market does not open:

Infecting a phone or tablet with a Trojan or spyware.
The Internet connection is too slow or completely absent.
Lost login information for your Google Play account.
The smartphone is disabled.
The application cache is too large.
Outdated program data that overloads the system.
The Google Service application is not compatible with the Play Store version.
Operating system failure.

Infecting your device with a virus

Downloading programs from unreliable sources may be the reason why the Play Market does not open on Android. Uninstall any programs that were not downloaded from the app store. There is a high probability that they have built-in virus software that has access to your personal data, numbers and passwords from credit cards. The Trojan can deny access to the Play Store by offering to download required applications from a third party resource.

Simply clearing the device of such programs is not a panacea. The virus may remain on the phone. To completely remove spyware from your device, scan it with several antivirus programs and remove all threats found. Check the white list of firewall applications; spyware may be able to be added to antivirus ignore lists. You should also format the memory card after creating a backup copy of all user files.

Internet connection problems

A low data transfer speed via an Internet connection, due to which the Play Market does not open, can harm some utilities. Updates may not install correctly, which will lead to the application not working properly in the future. Do not use the Play Store if your Internet speed is too slow. Go to the app store and enable its settings. Select "Don't download data at low data speeds." Now the utility will download new programs only when the Internet speed is acceptable or a Wi-Fi access point is connected.

If the store does not work at all, check if the Internet is available on your smartphone. It may have been disabled by your telecom provider or the available Wi-Fi point may have failed. If the router is turned on, but the Internet does not work, follow these steps:

Turn off your phone.
Turn off the router and unplug it from the outlet.
Check that all wires are connected to the back of the device.
Plug the router into a power outlet and start it up.
Connect your phone and activate the function on it Wi-Fi search. The access point should be available again.

Forgotten login or password

Google has developed a guide accessible to every user that will tell you what to do if the Play Market does not open due to a lost login or password for your account.

All services worldwide famous corporation“Google” are connected by one user profile (Google+, YouTube, Gmail, Google Play, Chrome Browser). This approach allows you to quickly operate your data.

Having lost your login or password, you will be faced with the fact that Play Market does not open on Android. That is why Google has created the most convenient and safe way restoring access to the page:

Use the phone number specified during registration. Recovering login data is carried out by sending an access code to the user's phone number. The message is sent via closed channel and is completely free.
Using the address specified during registration Email. If you have not linked the page to a phone number, this means that control over account can be done using the email address you provided when registering your account. Losing your login data is the most common reason why the Play Market does not open on Android. Send special code on spare mail. Then enter it in the text box on the recovery page, and the system will prompt you to change forgotten login or password.

By restoring your login information to your Google page, you will be able to use the application store again.

Enabling Download Manager

This application controls all files downloaded by the device. Stopping the download manager causes all related applications to malfunction, in particular the store. Play Market does not open in most cases precisely because of a glitch in system utility downloads

To restore the functionality of the utility, follow the instructions below:

In chapter system applications Find the download manager and open a window with detailed information.
The program must be running and active. Otherwise, enable the utility.

Play Store won't open on my phone. Clearing cache

If the above methods for troubleshooting the launch of the store did not help, then most likely the problem lies in the excessive amount of accumulated application cache. Cache is temporary applications.

Excess data loads the utility and is the reason why Play Market Android does not open. What to do in this case? The first step is to clean RAM, and then proceed to clear the application cache:

Open the settings menu.
Select "Games and Applications".
Find the store icon among the proposed list and click on it.
Press the key designed to clear the cache and wait a while. Deleting temporary files may take up to 10 minutes.

Excessive application data and system-incompatible updates

Market updates are released quite often. In some cases, it can be installed on a smartphone or tablet, but incompatibility with the active version of Android may be the reason why the Play Market does not open.

The utility and the system may conflict with each other due to different versions and software configurations. The problem is solved by removing the latest installed updates programs:

Go to settings and select the market icon.
Click on the “Uninstall updates” button.
Restart your phone and try going to the store.

To find out why the Play Store does not open, check the versions of your operating system and application store.

Go to the settings of your phone or tablet.
Select the "System Information" menu item.
Check the device firmware version.

Once you know your OS version, go to the updated store website via Personal Computer and compare your system version with the supported ones.

Incorrect operation of Google Services

Google services are one of the standard utilities on devices running the Android operating system. It controls the entire group of applications that the owner of a smartphone or tablet uses. The store is one of the services, so a failure in the operation of the monitoring utility leads to disruption of the functioning of child programs. This is why sometimes the Play Market does not open.

To solve the problem, you need to delete the cache from the services utility. The cache is deleted in the same way as described above in the article, only in the system settings you should select the “Google Services” application.

If, even after following all of the above methods, the Play Market does not open on Android, this indicates a serious error in the operation of the operating system.

Resetting settings to factory settings

Deleting all device data causes all settings to accept the initial modification that was set by the manufacturer during the manufacturing process of the phone or tablet.

More details on what to do if the Play Market does not open even after clearing the cache and scanning the phone with an antivirus:

Go to system settings.
In the list item called “Restore”, reset all phone settings to default. This procedure may take from 5 to 30 minutes, depending on the speed of the device. In case of execution of this action the application store is guaranteed to start working, but all user files will be deleted from the phone and memory card.