Main channels are not shown. Reasons why basic channels are not shown

The most common malfunctions that occur when viewing satellite television Tricolor TV or NTV+ and how to deal with them yourself, as well as approximate prices for repairs and Maintenance satellite equipment in Shchelkovsky, Pushkinsky, Noginsky and Mytishchi districts of the Moscow region.

1. No signal.

First of all, you need to make sure that the video signal from the receiver is output to the TV, and that the receiver itself is turned on. When you press the "menu" button on the receiver's remote control, the "Main Menu" should appear on the TV screen satellite receiver. This will guarantee that you have not accidentally switched the TV to some other video input and the receiver is working, and the message about no signal is a message from the receiver.

Approximately once a quarter, satellite television providers carry out planned preventative work transmitting equipment, with broadcast recording. Most often, these works are carried out before 10 a.m., occasionally until 2 p.m. Always, a few days before the preventive maintenance, on the Infoconal of Tricolor TV, as well as NTV+, a warning about upcoming work is constantly repeated, but who is watching it...

The signal may disappear for one of several reasons:

1.1 The satellite dish has curled slightly to the side.

A displacement of 1 cm is enough and there is no signal. It is strongly not recommended to twist the antenna; in 99% of cases, after trying to tune a satellite dish to a satellite on your own, you will have to call a professional installer, even if the problem was a short-term interruption in the provider’s broadcasting. If something falls on the plate from above and it has visible damage, then it must be replaced. Changing Geometry satellite dish Tricolor or NTV+ excludes its further use.

Setting up a satellite dish located in an easily accessible place costs approximately 1,500 rubles, replacing the converter + 500 rubles. Complete antenna replacement 2500 - 3000 RUR.

1.2 The cable from the antenna to the receiver is damaged.

If you can find the location of the damage, then having a special F female-F female adapter (barrel) and two F connectors, it is easy to connect the damaged cable.

1.3 The cable just came out a little from the F connector screwed onto the receiver.

In this case, it is enough to forcefully push the cable inward.

1.4 The converter has failed.

The standard warranty period for converters is 1 year. On average they work for 3-5 years. There are cases of 10-year work, but this is for converters made earlier, and earlier, as you know, the water was sweeter... It is not difficult to replace a converter, but it can be more difficult to find one. If you buy and change it yourself, please note: CIRCULAR should be written on the converter.

1.5 There is an obstacle between the receiving satellite dish and the satellite.

It could be a 16-story building that has been built, a tree that has grown, or snow stuck to the antenna; in any of these cases, the signal does not pass through. It’s easy enough to shake off the snow, a little more difficult with a tree, with the house everything is gone. A temporary obstacle may appear due to weather conditions: the signal does not pass through a thundercloud, you need to wait until it moves away from the imaginary line from the antenna to the satellite and everything will continue to work fine. Also, the signal does not pass through very heavy snow or rain; if you can’t see anything on the street and it’s dark due to a tropical downpour or blizzard, then you just need to wait. All the same things (weather conditions) can happen at the place where the signal is transmitted to the satellite.

1.6 The receiver itself, or rather the motherboard in it, has failed.

Not often, but it happens. If the warranty period is valid, the receiver must be taken to the service center, not forgetting the warranty card. If the warranty has expired, depending on the model, you need to look at how feasible it is to repair the receiver. For Tricolor receivers, Lately, the manufacturer GS establishes a warranty period of 3 years. There is no point in repairing old NTV receivers; you can easily buy them at online flea markets for 1000 - 1500 rubles. a working used receiver, the repair of which can cost 3-4 thousand rubles. New receiver NTV+ costs 6-7 tr. depending on the model. A new receiver for watching Tricolor TV usually costs between 7-8 thousand rubles, depending on the model and subscriptions included in the price. Replacement motherboard on Tricolor receivers of brands 5000, 5001, 5003, 7300 can be done at your home for about 2 - 3 tr.

1.7 Some kind of failure in the receiver or someone accidentally changed the settings.

You need to go to the menu, settings, find the factory settings and reset to factory settings. Then try to configure the channels again.

2. Coded signal or no access.

The problem is more common among Tricolor TV subscribers. With NTV+, if the card reader or access module malfunctions, the following message is usually displayed: the smart card is not inserted; if the receiver displays an inscription instead of a picture - geographical restrictions, you need to find out if there is money in your account with the NTV+ subscriber service. Tricolor TV users need to know that Tricolor has a “Basic” package, which should work without any fees. About a dozen federal channels should always work, so if nothing works for you at all, you don’t need to run to pay for paid packages, pay for a broken receiver, it’s like throwing money in the trash.

You can try disconnecting the receiver from the network and turning it on (reboot) after 5 seconds. Helps in 99% of cases, all computer technology tends to freeze sometimes. Rebooting is very simple and effective method struggle.

2.2 If the reboot does not help: first of all, you should make sure that the receiver sees the number of the smart card or built-in conditional access module. In the old Tricolor receivers DRE, DRS, GS - 4000, 5000, 5001, 5003, 7300 and the relatively new GS 8300M, you need to press the "Status" button on the receiver's remote control or find the status in the "Menu". There is a lot in status various information about the software and the receiver itself, including the DRE ID should be displayed, opposite there should be a 12-digit number. If there is no number, you can try to disconnect the receiver from the network and after 5 seconds turn it on (reboot). If after several reboots the number does not appear, this is a sure sign of a breakdown of the built-in conditional access module. If the DRE ID number is not determined, but is known to you, there is an option to use the “Equipment Exchange” promotion. If the number is not known or there is no promotion, there is only one option left - to purchase a new receiver. There is no point in repairing... Replacing a module at a service center costs 4,000 rubles, a 3-month warranty. But there is no guarantee that a motherboard worth 2-4 thousand rubles will not fail in a couple of months. or power supply - 1500 rub. The new receiver of the GS U510 HD brand with a paid annual subscription “Maximum HD” costs approximately 8,000 rubles, and will immediately show approximately 160 channels, of which 25 are in HD quality.

2.3 The DRE ID number is displayed, but the receiver does not decode the channels. Most likely it's a matter of outdated version software. For self-replacement You need to find the current software version using a computer and a “Nulmodem cable” using special program pour in new version to the satellite receiver. After this you need to either write to the central service technical support or independently, through the subscriber’s personal account, repeat the “activation command” to your receiver. After which you need to leave the receiver turned on on some encrypted channel until everything works... In fact, few subscribers can cope with replacing the software on their own. A visit with diagnostics and software replacement at your home usually costs 1,500 rubles.

2.4 There is no access or a coded channel for relatively new receivers for viewing Tricolor TV GS 8300, GS 8300N, GS 8304, GS8305, GS 8306, GS 8307, GS 8308, GS 9303, GS 9305, GS U510. All of these receivers use a smart card in their design. Just as in the case of older receivers, you should make sure that the receiver sees the smart card (DRE ID number and smart card number are the same thing, it’s also the equipment number). For new receivers on the remote control remote control There is a No. ID button, which performs the same function as the “Status” button on older remote controls. By pressing the ID No. button or going to the menu, in the status section, you need to see whether the smart card No. is determined by the receiver.

If the DRE ID No. is displayed and the channels are scrambled, the problem may be with an outdated software version.

But first you need to make sure you have subscriptions; to do this, you need to go to the main menu, find conditional access, subscriptions and see if there are any valid subscriptions. Class 000 is the “Basic” package; if this subscription class is displayed, then a dozen federal channels located approximately at the end of the general list of channels should work. If these channels are working, and the rest are encrypted and only class 000 is in subscriptions, then payment has ended paid package and you need to pay for the “Optimum” package for receivers 8300 and 8304 worth 600 rubles. or the "Maximum HD" package for receivers 8305, 8306, 8307, 8308, 9303, 9305, U510 worth 900 rubles. After payment, leave the receiver turned on until everything works.

If the smart card is not detected: first you need to remove the card and insert it back, while disconnecting the receiver from the network. In all receivers, with the exception of GS 8305 and GS 8306, the smart card is inserted with the chip facing up; in 8305 and 8306, the smart card is inserted from the side and with the chip facing down. If after these manipulations and reboots the smart card is not detected, it makes sense to try placing something the size of a card but a little thinner under the card; sometimes the contacts in the card reader do not fit tightly and pressing the card more tightly can help in this case.

If the DRE ID number is detected and subscriptions are present, but the channels are encrypted, it is possible that your receiver for a long time did not work and it will be enough for it to stand on and everything will work. This is subject to current version BY. If the software is outdated, it needs to be updated. It’s not difficult to do this yourself, of course, if you have a computer and certain skills. A visit with diagnostics and software replacement at your home usually costs 1,500 rubles.

3. All signs on the receiver display blink.

A characteristic sign for old receivers with a built-in power supply is the failure of this same power supply. Most often it happens from a power surge. Usage surge protector or a voltage stabilizer most often helps to avoid this problem. Repairs are possible in almost any teleworkshop. Replacing the power supply with on-site diagnostics of the entire satellite television system at your home costs 1,500 rubles.

4. All signs (eights) are continuously lit on the scoreboard.

Most often it is a sign of software damage, and occasionally a failure of the motherboard. Typically, software damage occurs when the power is turned off during automatic update Software from satellite (OTA). It turns out that the old software has already been erased, but the new one has not yet been uploaded. You need to fill it manually. The price of firmware at home is 1500 rubles.

5. The receiver does not respond to the remote control.

First, you should use the control buttons on the receiver itself to make sure that the receiver is operational. Then you need to try replacing the batteries in the remote control and rebooting. If it doesn't help, try another remote control. In the receiver itself, the element receiving the signal from the remote control very rarely fails, but if the remote control is even slightly dropped on the floor, then the probability of its failure is quite high. The cost of the remote control is on average 300 rubles.

6. By all indications, the receiver is working, and on the TV screen blue screen or the inscription - the signal is weak or absent.

The main sign of a working receiver of all models (except for 8305 and 8306, they do not have a display) is that the display shows the channel number and to the left of the numbers an icon indicating the presence of a signal from the antenna (if the display shows the time and the icon on the right, this means that the receiver is turned off and is in standby mode, it must be turned on from the remote control or by pressing the + button that switches channels).

On the receiver's remote control, press the Menu button. The main menu of the satellite receiver should appear on the TV screen. If a dotted rectangle appears on the receiver display, but there is still nothing on the TV screen, you need to pick up the TV remote control and switch the TV to the video input to which you have the satellite receiver connected.

Receivers GS 8305, GS 8306, GS8307, GS 8308 each have two video outputs - HDMI and SD, and they work alternately! If you accidentally press the “Input Signal” button on the receiver’s remote control, the receiver will switch and output a signal to another output. When HDMI is working, for GS 8305 and 8306 on the indicator located on the front panel on the left, the light is lit at the bottom of the indicator, for receivers GS 8307 and 8308 in the left part of the indicator, respectively, when the SD output is working, for 8305 and 8306 the light is lit at the top, and for 8307 and 8308 on the right. Having decided which output works for you, you need to look where and with what cord the receiver is connected to the TV. And if, for example, on your 8306 receiver, the light on the indicator lights up at the bottom, and an old-style TV that does not have HDMI input and the receiver is connected to the TV with a 3 RCA - 3 RCA (tulips) cord, then you need to press the “Input Signal” button on the receiver’s remote control, the indicator on the receiver should blink, this means that the receiver has received a signal, then the indicator should light up completely , this is an intermediate loading state, at this time the receiver does not produce a video signal and does not respond to commands. After some time, the receiver should switch to the correct output, and if the input to which the receiver is connected is turned on on the TV, then everything will work.

Also in work time You can get advice from Tricolor TV Technical Support staff by calling: 8 800 500 01 23 (free call) or 8 812 332 34 98 (calls are charged at intercity rates).

Telephone subscriber service NTV+ 8 495 755 67 89

According to the terms of provision of satellite television services from Tricolor TV, after the period for which the subscriber made payment ends, the broadcast of paid TV channels must stop, which does not apply to free (federal) channels. Why don't they show free channels? Is it possible to correct the situation yourself, without turning to specialists, or should you immediately call the Tricolor TV support service and call a specialist?

You should start troubleshooting from the starting point: from the satellite to your TV. Start from the beginning and check each option for the reason for the current situation. If you try to do this consistently and, if possible, not miss anything, you will be able to find out why the broadcast was stopped and fix your problem yourself, without turning to the help of a specialist, which, in turn, is often quite expensive and does not always help resolve the issue.

Algorithm for checking the health of the receiving device

Stage No. 1. If you want to clarify why the channels are not working, then first reboot your receiving equipment. Unplug it, then wait a few minutes and turn it back on. There is a possibility that there was an error during the connection and the default settings may not have worked. This led to a malfunction of the Tricolor TV broadcast.
Stage No. 2. If you encounter something that doesn’t even work information channel and the “No Signal” sign appears on the TV screen, then most likely a failure has occurred automatic settings. Please note that this channel continues to work even if a Tricolor smart card is not inserted into the receiver.

In order to correct the settings, you need to reset all settings of the receiving device to factory settings. If indeed the reason that Tricolor turned off the broadcast of free channels is a settings failure, then after returning to automatic, it should resume.

Factory reset

According to established rules, the provider recommends resetting the settings to factory defaults in all cases when problematic situations arise, in particular if they do not show pay TV channels.

To reinstall necessary settings, you need to follow these steps.

Open the menu and select the section called “Settings”.
Enter your personal PIN code, then select the “Factory settings” column and confirm moving to this item.
A notification will appear on the screen indicating that you want to reset all currently configured settings. You need to confirm your choice again.
After a few seconds, your receiver will reboot.
After that, indicate your area and search for broadcast TV channels from Tricolor. Once you find all the broadcasts included in your package, you need to save your settings.

If at that moment the previously paid period for broadcasting channels from Tricolor has ended, and paid TV channels are not shown, then federal ones will be moved to the end of the list of available broadcasts. Don't worry if you can't understand why the free channels aren't in their usual place—they've just been moved to another part of the list. You should look for them in the area after channel 101.

Additional Information

If you have reset the settings to factory defaults, but the broadcast has not resumed, then you should check the connection between your satellite dish and receiver. It is possible that free channels are not shown due to broken wires. If the cable was not damaged, the antenna settings or the position of your dish may have been changed. You can fix this yourself, following the instructions for installing the dish, and if you are not sure that you can do it yourself, you have the opportunity to call a specialist from their Tricolor TV subscriber service service to your home.

What should I do if free channels are disabled, but the information channel is showing?

There are several possible reasons why federal channels do not work, but the information channel is not disabled and still shows:

You might simply not have confirmed your subscriber details if you connected recently.
The receiver cannot recognize the Tricolor TV smart card.
You have installed the access card incorrectly.

If you have not confirmed your Tricolor TV client details, then the broadcast of paid encrypted TV channels may be interrupted and turned off even if the period you previously paid for is still valid.

Confirmation of subscriber rights

Make a call to service line 78005000123 and contact the operator with a request to confirm your personal user data.

Or you can do it like this. Go to the official website of the Tricolor TV provider. Next, enter “ Personal Area» company user, which can be found on home page. After you log in, you will be able to confirm your subscriber information.

In order to receive a password from the operator to enter the “Personal Account” of Tricolor TV, enter the identification code of your receiver or indicate the connection agreement number. After that, order a password to log in. You have the opportunity to receive a password both to the receiving device and to the number you previously specified mobile phone special notification in the form of an SMS message. In addition, you can receive a password in a letter to your email.

Receiver Tricolor

Check whether your Tricolor receiving device can detect a smart card. To check, open the menu and find the item called “Conditional Access”, then go to the DRE module. Check that in the corresponding field in the menu an identification number smart card number matches the number on the access card that is inserted into your receiver. If the number is not displayed, the receiver cannot detect your Tricolor TV access card.

Often, the provider's clients are faced with the fact that, simply because of their carelessness or inattention, they can insert a smart card the wrong way, which can, among other things, interrupt the broadcast of free channels. You should check this option too. If you are sure that you installed the card correctly, then, if possible, check its serviceability also on other similar equipment. If the broadcast resumes on another device, then you should look for the reason in the receiver. In this situation, the best way to figure out why the receiver is not working is to contact a specialist at the service center.

Other reasons why the broadcast does not work

It is also possible that Tricolor TV has turned off the broadcast and free channels are not shown due to the fact that your software outdated and cannot receive signal correctly. If this is true, then the user only needs to update it. You can do this yourself: find the corresponding item in the menu and enable the update. Please note that during this process you absolutely cannot turn off the receiving device, as the settings files will be overwritten, and if this does not happen completely, then your equipment will work accordingly. Thus, you can damage your receiver!

Free channels may also be disabled due to planned maintenance. Just wait a while or ask other Tricolor TV clients whether they are showing the broadcast. Specify this information You can also visit the company's official website.

Your receiver may be outdated as such, making it incompatible with modern technologies satellite television broadcasts. In this case, you should purchase a new receiving device.

If none of the above corresponds to your situation and the proposed options for resolving the problem could not help you, then you should write an email to the customer technical support service or call the toll-free number hotline client service.

Tricolor TV is the largest company in the field of satellite television. It regularly updates the system and offers new products that have more features, options and functions.

The quality of Tricolor TV products is excellent, but even when viewing the channels of this operator, some problems may arise. In such cases, the system makes recommendations that are best followed immediately.

Whatever system failures are observed during the operation of satellite television, the Tricolor TV company asks subscribers to perform several simple actions.

Perhaps this is only a temporary glitch or error, and after the recommendations, the receiver will begin to work properly. In this case, you can even handle everything yourself without involving professionals and without spending extra money.

What to do if the system crashes

Before contacting a repairman or starting any operations, try simply turning off the tuner completely. To do this, you need to press the corresponding button and remove the power source. Now wait ten to five minutes.

The Tricolor TV company asks its subscribers reset the settings to factory settings at least once every twenty to thirty days (how to do this can be found in the instructions for your receiver.

If you followed the above recommendations, but it did not help you (that is, after trying to turn on the TV and watch TV channels, the message “List is empty”, “No signal”, etc. appears, or simply dark screen), you need to do the following. Be sure to find out what is preventing you from properly watching TV channels.

Perhaps the problem is not in the Tricolor receiver at all, but in the TV. To do this, press the “Menu” button on the control panel. If after this the settings do not appear, then your tuner is simply not connected to the TV, and therefore the message comes from the TV.

It is possible that all the problems arise due to the fact that the receiver is simply poorly connected.

Tricolor is not looking for channels? Check the tuner connection

This seems elementary, but in fact, some subscribers forget to check how well the receiver is connected to the power source and to the TV.

Take the remote control from the tuner, find the red icon and press. If the device is connected as needed, the number of the channel you selected will immediately appear on the screen. If the time is shown on the screen, then your device is simply in standby mode.

Most models of Tricolor TV receivers are characterized by the following features:

if the indicator flickers, the device is turned off;
if the indicator is on at the top, then the HDMI output is connected;
if the indicator is on at the bottom, it means AV.

You can switch the output using the “Input Signal” icon. If the command doesn't execute right away, don't worry. Typically, execution takes from five to fifteen seconds.

What should I do if the “List is empty” message does not go away?

The Tricolor TV company, if problems arise with the channel list, offers two ways to correct the situation:

How to reset settings?

If you want to cope on your own and don’t want to call the experts for help, then this method is for you. Resetting settings is very simple procedure. The Tricolor TV company recommends this if any system failures occur.

To reset settings, do the following:

Take the receiver's remote control. Find an icon on it called “Menu”.
Several sections will appear, you need to select “Settings” (sometimes the same option is shown under the name “Settings”).
Most likely, a window will immediately pop up asking for a PIN code. Enter it. The default is 0000.
Now find the factory settings among the settings (that’s what they are called).
Confirm the reset.

Once you have completely completed the reset, the tuner will reboot. You will see a “1-Step Setup Wizard” message on the screen. Then the “Masters” process occurs; in the “Operator” section, indicate Tricolor TV.

Most likely, after this your tuner will start working properly. Otherwise, you need to seek help from professional craftsmen.

If there are no channels in the list or “No signal”

In such cases, it is imperative to check how good the signal level obtained from the antenna is.

To check the signal, you need to double-click the red button (located on the receiver’s remote control) - usually “F1”, “i” or “INFO”. If necessary, it is also recommended to press green. After these steps, an extended info banner window will pop up on the screen. At the bottom of this very window you will see two values - the strength and quality of the signals.

In order for signal reception to pass without problems and allow normal channel viewing, you need to ensure that the values are not less than seventy percent.

Tricolor TV - famous Russian operator paid digital television. Service packages are regularly updated, new functions, options, and capabilities are provided. Sometimes viewing satellite channels is unavailable for technical or other reasons, so you need to perform a few simple steps.

This article will help you deal with the current problem yourself and at home, if possible, without resorting to the help of specialists.

If it happens that Tricolor does not search for channels, then you can first try disconnecting it from the power supply digital receiver, wait 5-10 minutes. The operator recommends resetting the tuner settings to factory settings once every 20-30 days. This procedure is described in detail in the tuner instructions.

If restoring factory settings does not bring the desired result, the user sees empty list channels, no signal or black screen, then there is another reason for the problem. Probably, the tuner is “not to blame”, but there is a problem in the TV.

Using the TV remote control, go to the “Menu” section. Missing settings indicate that the receiver is not connected to the TV, which displays a corresponding message.

Tricolor TV is not looking for channels, what should I do? You need to check the connection of the tuner to the TV. You need to press the red button on the remote control from the satellite receiver.

If the device is correctly connected, the selected channel will appear on the TV screen. When the time is displayed on the screen, the digital receiver is in standby mode.

By indicator digital receiver from Tricolor the output to which the cable is connected is determined:

when the indicator blinks, the receiver is turned off;
turning on the top indicator indicates connection to the HDMI connector;
When the bottom indicator is on, it indicates connection to the AV output.

Switching the output is available using the “Input Signal” button and occurs in 5-15 seconds.

How to update the Tricolor channel list yourself?

You need to go to the digital receiver menu, click on the search window that pops up. The list is then prompted to update. Using the arrow in left side You need to click “Yes”, then “OK”.

A list of TV channels that need to be saved will be automatically generated; confirm the request to save and click “OK”. The list is available by clicking on the “OK” button, select desired channel you can use the arrows.

What to do if Tricolor does not find channels?

If Tricolor TV does not search for channels, the message “No signal” is displayed on the TV screen, then the antenna has deviated from the satellite and needs to be adjusted.

Important! Before setting up the antenna, you should check the operator’s news; perhaps preventive measures are being taken that day.

The lack of TV channels depends on the reasons:

the receiver is not registered, the data is not confirmed;
the device freezes;
The tuner was turned off for a long period.

A new device must be registered, otherwise even TV channels from the Basic package will not be available. You need to call the dealer where the receiver was purchased.

Important! The activation code from the satellite takes no more than 96 hours.

Therefore, the device must be registered one day before installation; the antenna must be tuned to the satellite. After 8 hours, the tuner will be registered and access to TV channels will open.

If the registration data is not confirmed, the operator will refuse to provide the service and the channels will be unavailable. This data is confirmed on the company’s official website or by phone.

If the device freezes, it turns off, you should wait 5 minutes and turn it on again. If there are no channels, then you need to wait 10 minutes after turning on.

If the problem with the list of TV channels is not resolved, then there are 2 options:

Reset should be performed existing settings to default settings.
You need to seek help from a specialist.

How to reset settings?

Resetting to default settings is possible with simple steps:

You need to press the “Menu” button using the satellite receiver remote control.
You need to select the “Settings” or “Settings” section.
Next, you should enter the default PIN code: 0000.
Access to factory settings is available.
The reset is confirmed.

After resetting the settings, the receiver reboots. Then the wizard window will appear initial setup, in the “Operator” section you should indicate Tricolor TV.

Conclusion

The list of TV channels may not be available due to various reasons. If you cannot solve the problem yourself, then it is better not to experiment, but to seek help from a specialist.