• Home
  •  > 
  • Browser plugins
  •  > 
  • Why iPhone 6 is not backed up. What to do if iPhone backup is not created in iCloud

Why iPhone 6 is not backed up. What to do if iPhone backup is not created in iCloud

Mobile device users often have to face the problem of iPhone not making a backup. As a result, various messages appear in iTunes that indicate various problems.

We offer our clients:


iPhone repair
iPad repair
iPod repair
MacBook repair

Guarantee! Original components! Low prices!

It is important to remember that before carrying out any operations, it is better to save an existing backup copy, which will allow you to restore the device software if necessary.

Possible causes and their elimination

1. Backup files have been locked or corrupted. To fix the error, you will initially need to restart your PC, which will solve the problem if files are temporarily blocked. If the reboot does not bring results, you will have to repeat the following algorithm:

  • Delete the existing backup in the iTunes program settings (Settings -> Device tab) or move it to another folder.
  • After that, connect your iPhone to iTunes again to create a new backup.
  • If the above manipulations did not help, then you will need to create a new user who will have administrator rights. Subsequently, backups must be made on his behalf.

2. It happens that the iPhone does not create a backup copy due to outdated iTunes, Mac or iOS software. To fix the error, just download the latest version and install the necessary updates.

3. The inability to backup may be due to different time zones that are set on the PC and iPhone. Fixing the problem is quite simple - just check the box next to the line “Automatic change to daylight saving time”.

4. When backing up using iCloud, an error may occur if the account password cannot be verified, for example, after the user resets the password. To solve the problem, just log into your account again.

5. There are times when the error is related to security settings. To fix it, you will have to install updates or turn off the system for a while, and then try again.

6. The inability to create a backup copy may be due to lack of free space.

If all else fails, it is better to contact Apple support staff.

To protect yourself from losing information if your Apple device breaks down, it is recommended to create a backup copy. But sometimes the operation fails and the copying fails. To correct an error, you must first identify the causes of its occurrence.

Why couldn't I create a backup via iTunes or iCloud?

Errors “Unable to create a backup copy”, “Error in creating a backup copy”, “Failed to create a backup copy” appear for the following reasons:

  • iTunes version is outdated;
  • The USB cable is not working properly;
  • Internet connection and speed are unstable;
  • Too many backups have been created;
  • the problem is in the device itself.

How to fix an error in creating a backup copy

If you do not know the exact cause of the failure, then follow all the steps one by one until you solve the problem.

Reboot the system

Try rebooting the device you are using. This action will restart all processes running in the background and will likely resolve the issue.

Checking your Internet connection

The problem may be with your internet connection, so try connecting to a different Wi-Fi point, restarting your router, or checking your mobile network status.

Application update

If you use iTunes, make sure you have the latest version of the program installed:

Updating iOS and programs

Make sure that the applications installed on your phone or tablet are updated and the firmware version matches the latest iOS version:

Freeing up disk space

Your computer's hard disk probably runs out of space, so you can't save a backup copy. Then open File Explorer and clear the memory.

Sign in to your Apple ID account

Sign out of your Apple ID account and sign in again. On iPhone, iPad, iPod touch this is possible through the settings:

On Mac OS and Windows using iTunes, just click on the account name, then the “Sign Out” button, and then log in to the program again.

A backup copy of your iPhone is very important because anything can happen to the device, and you need the information for work or school. To do this, you should connect your phone to your computer and make a backup (automatically or manually). But what if the iPhone doesn't backup?

Reasons why you can't make a backup copy

  • First, you need to check for updates in iTunes. An outdated version may mean that you simply will not get a normal connection between your computer and your phone, because the versions will conflict with each other. After updating the program, you can once again check the functionality of the phone and the ability to create a backup copy.
  • Secondly, this is the case when the program starts and works, but a backup copy is still not created. It's better to fully sync your iPhone with iTunes and check again.
  • Perhaps the problem lies in your computer, which does not want to support the program, or it does not work correctly on it.
  • Another reason would be that you somehow interrupted the process while creating the backup. This way, a copy will never be created and you should ensure an uninterrupted connection between the device and the computer.
  • The connection between the iPhone and the computer may be interrupted due to a poor quality cable connection to the iPhone itself. To do this, you need to make sure that the cable is not damaged, and that the phone input is working properly. If the input is broken or the contacts inside the case are of poor quality, then you will see that this is the problem.

If after this you cannot backup, you should take the device to our service center, because the problem may be in your iPhone. If you need to replace any parts, you will receive original components, and everyone will be satisfied. A guarantee of 30 days will also be provided.

St. Petersburg | Ekaterinburg


Images My Images Upload Images All Images. After connecting the iPhone to the computer, the tuna hangs for about a minute, then a message appears: Reconnect and try again. Everything should work, close all applications before synchronizing.

If the error persists, then try changing the USB port. I was treated with a complete reinstallation of the dance. The cord is original, changing the USB port did not help. The problem was solved by reinstalling the tuna. Last edited by laswe; Also, only a complete reinstallation of iTunes helped!

KiruHaHa View profile Send PM KiruHaHa Find all posts by KiruHaHa. I start synchronization and the SyncServer window immediately pops up - an error has been detected. We apologize for the inconvenience. MobileDeviceHelper - an error has been detected. Then it writes that tuna was unable to load data class information from the synchronization services, then a window pops up: MobileBackup - an error has been detected.

Giggles View profile Send PM Giggles Find all posts by Giggles. The iPhone and computer must be set to the same time zones and time. Had the same problem - everything worked.

Apparently it is connected with the transition to winter time. Thanks, now everything is finally working. I would never have thought that such a small thing could cause such problems! Today, due to this synchronization error, all contacts and music were completely lost. Theme options Printable version. View options Linear view Combined view Tree view.

How to restore Google Chrome functionality. What's new in iOS 11 Beta 3 - full list of changes. How to make a portable charger from old smartphone batteries. Beeline will transfer some subscribers to more expensive tariffs. Apple has released tvOS 11 Beta 3. Apple has released macOS High Sierra Beta 3. iOS 11 Beta 3 has been released. How to make a light with the Apple logo. The refurbished Galaxy Note 7 may start selling outside of South Korea. iGuides apps for smartphones.

Find all posts by laswe. Find all posts by iSwiss. Find all posts by gruzdev. Find all posts by iMoonnz. Find all posts by KiruHaHa. Find all posts by mazanigga. Find all posts by Giggles. Find all posts by elantra.

Problems when creating a backup copy in iCloud - solutions

Find all posts by sashalav. Find all posts by sashken. Find all posts by kharsanov. Find all posts by alyska. Find all posts by pallado.

“iCloud backup is not created on iOS 9” - this is exactly the question I asked Google, but I couldn’t find the answer! And the problem, in fact, is this: after updating to iOS 9, my iPhone in the backup section refuses to delete the old copy, create a new one, and also displays strange information about the occupied volume. So, after calling wonderful Apple technical support, I know how to solve this problem! Or rather, there is no solution to the problem - you need to create a backup copy in iTunes, even after the release of iOS 9.2.1! 🙁

Hurray, comrades! The release of iOS 9.3 solved the problem! But it gave birth to a couple more :) For some users, the iPhone and iPad refuse to activate...

No way! Or rather, not at all until the iOS update comes out!

UPD. After the release of iOS 9.2.1, my iPhone 5C still does not create backups to iCloud :)

As a result, after the almighty Google did not give me an answer, I decided to call Apple TP, where a girl with a slight accent listened to me attentively. And I told her about the following symptoms (it’s possible that you have them too):

- iCloud backup is not created:

- the old backup is not deleted from either the iPhone or Mac:

- in the backup settings there is no information about the volume of backup objects:

After half an hour of conversations, I heard what I wanted to hear - we know the problem, our engineers are trying in every possible way to overcome it, and we, in turn, are very sorry that this problem manifested itself in you. And the root of all evil - glitch in iOS 9! A recommendation was also given to temporarily create a copy through iTunes, and wait for iOS9.2, which, according to the girl at the other end of the line, should appear any moment now! 🙂

Alas, as I wrote above, even after the release of iOS 9.2.1, a backup copy is still not created in iCloud, and therefore you have to make a copy in iTunes. However, in the next few days, I want to erase the firmware on my iPhone, restore the data from an iTunes backup and try again to create a copy in iCloud. What if such a difficult path will bring victory over the problem! 🙂

I encountered this problem a long time ago, but I never got around to figuring out how to cure this disease. The most interesting thing is that I have three devices for iOS: two iPads and an iPhone. There were no problems with iPads, but the iPhone refuses to create a backup copy from the moment of purchase. In general, today I figured it all out and am sharing it with you.


I am aware that Apple devices are not a mass product these days. This is primarily due to the exchange rate of the ruble and their prices. However, judging by the search queries, the topic of life hacks for treating minor software problems is very relevant. For example, "" written in the summer of 2014 is still at the peak of popularity in search queries:

People go, read and say thank you. I am very pleased that my posts help solve problems.

Let's go back to the backup. As we know, backup in iOS is available in two ways: through the iTunes program and copying to iCloud cloud storage. I always use the latter. This is very convenient, because... no need to connect the device to the computer, press any buttons... all you need to do is put your phone on charge with wi-fi connected and go to bed. A copy will be created in the morning. It is also very convenient to restore your device when purchasing a new device. Just connect to your account and restore from the latest copy.

So, two ways to restore copying if it is not carried out automatically.

1. You need to go to Settings-iCloud, go down the menu and log out of your account. When you exit, the system will ask whether to leave the content, we answer - yes:

If a copy is still not created, then you can try the second method. You need to delete the previously created copy of this device. It is best to do this not from the device, but from the computer. I have a Mac, so the screenshots will be from Mac OS. On Windows, you need to go to the iCloud application and find a similar function.

2. On the Mac, go to Settings - iCloud

At the bottom of the window, click the “Manage” button:

In storage management, select “Backups” on the left and the copy of the device that needs to be deleted. As I already said, copies have never been created on my iPhone, for this reason there is simply no previous copy. If you previously created copies and suddenly stopped, then the last copy will be here. It needs to be removed:

After deleting, go to the device menu Settings-iCloud-Backups and click “Create a backup copy”

That's all! I hope you find this useful.