Customer service megaphone from mobile. Megaphone hotline contact number

The telecom operator's help desk provides customer support for any questions that arise. By calling the hotline, subscribers can consult on the company’s services and tariffs, check the balance, find out the required amount of payment for services and the conditions for connecting to certain tariff plans.

The Megafon operator support number operates 24/7, without weekends or holidays. This means that clients can receive the necessary assistance at any time convenient for them. To solve the problem, just call Megafon support service on the required line and tell a specialist about your problem.

This article will help you figure out in what situations exactly who you need to contact.

Free telephone number of the unified federal hotline Megafon

Unified federal hotline number allows the company's clients to call the call center service from anywhere in Russia. Moreover, you can contact specialists even with a negative balance.

Megafon free hotline: 8 800 550 05 00 .

Calls are absolutely free from landline and mobile phones of any operators.

Contacting the help desk from a mobile phone

A short support number is available for subscribers of the Megafon cellular network. It is more convenient to call a mobile operator from a mobile phone using it. The numbers are easy to remember: 0500 .

The 4-digit Megafon operator number is the same for all regions. You can send questions via SMS to the short number 0500. Customer service specialists respond promptly.

How to call support from a landline phone

You can call Megafon operator from a landline number using a single hotline number: 8 800 550 05 00 .

In Russia, calls will not cost the caller a penny. In Russian regions, additional customer support centers of the company may operate, calls to which are free only for Megafon subscribers in this region.

How to contact an operator directly without an answering machine

In order to call a live operator, you should use the voice menu of the service. To do this you need to call:

  • 8 800 550 05 00;
  • 0500.

After connecting, follow the service commands. The voice menu support system may change from time to time, but in any case it will lead to the goal if done correctly.

Customer support phone number for corporate clients

Representatives of corporate clients can call the single federal helpline number: 8 800 550 05 00 .

Additionally valid hotline for legal entities: +7 924 111 05 55.

Hotline number for individuals

Within the Russian Federation, in all regions of the state, a single hotline is valid for individual subscribers:

  • 8 800 550 05 00 ;
  • 0500 .

Telephone support for individuals, those abroad: +7 926 111 05 00.

At the same time, within the country the operator can additionally use regional customer service centers.

How to call or send SMS to Megafon from a computer online

The company's official website has a service for sending messages to customers for free. Megafon http://moscow.megafon.ru/help/info/message/. Only operator subscribers can send SMS.

To use the service, you must enter your valid number and then go through the confirmation procedure, for which you will have to use the code received on your mobile device. The phone number of the message recipient is also entered.

Online support service is completely free. The SMS message itself will be sent on behalf of the specified number.

How to call the operator's technical support

Megafon technical support is an integral part of the overall user consultation service.

Therefore, a call to any of the above telephone numbers will allow you to receive the necessary assistance - after the situation is clarified, the operator will redirect the call to the technical support telephone number.

How to call Megafon from Tele2, Beeline, MTS, Phoenix

Megafon provides the opportunity to resolve issues from phones of other operators. The federal hotline number is the same and does not change for calls from another operator.

To contact a call center specialist, from any mobile device you need to dial: 8 800 550 05 00 .

Moreover, using a short number from SIM cards MTS, Tele2, Beeline, Phoenix, it is unrealistic to call Megafon’s subscriber service, so you should not waste time on such attempts.

How to call the helpline with a zero balance

Megafon clients can call customer service numbers even if they have no money on their balance. Calls to support numbers 8 800 550 05 00 and 0500 cost subscribers nothing. Therefore, there is no need to be afraid that a call to the hotline will drive the client into debt.

How to call Megafon support in roaming

The company provides worldwide information support to clients traveling and on business trips. Currently the hotline number for calls from abroad is: +7 926 111 05 00.

Calls are free for Megafon subscribers around the world.

Even if you are an advanced user and actively use cellular communications, you may need help from time to time.

Providing mobile communication services, the Megafon operator cares about its customers and has developed its subscriber service so that it is as simple and accessible as possible for any of its customers. The company's employees are always ready to communicate personally to help resolve your issues, or to do this using any other methods convenient for you. Knowing the Megafon operator number, you have the opportunity to contact a specialist wherever you are and get professional advice from him.

How can you call the Megafon operator?

The need to consult an operator arises for various reasons. For example, if the client could not find the necessary information on the official website megafon.ru, which provides various information on packages of tariffs and services not only for residents of Moscow, but other regions. Or you urgently need to change your tariff, but you can’t do it yourself from your mobile phone.

And sometimes the most acceptable option is to communicate with a “live” consultant. In any case, the Megafon provider has a number of numbers by which you can easily contact the operator.

We call the Megafon operator if necessary

It is best to write down or remember the number that you can call using your mobile phone. Calls made from a SIM card from the Megafon provider are completely free. You can call one of the numbers:

The easiest way is to use a short number. By typing , you make a call to the customer support center. Initially, you will hear the center's answering machine. After pressing the 0 key, you just have to wait for the connection directly with a live operator. It can take some time. As soon as one of the specialists is free, you will receive the necessary help.

Contact a consultant via sms

Sometimes there are cases when the client is not able to make a voice call. Or he has a limited amount of time and cannot wait until one of the company’s employees becomes available. If you find yourself in such a situation and the thought comes to you that you will not be able to get advice, then this is not so. Megafon has provided this option.

Benefits for corporate clients

Every individual entrepreneur, large or small enterprise should think about providing reliable cellular communications for successful business development. This applies to the work of any legal entities. Megafon company offers a package of tariffs and services for its corporate clients. Cooperation on corporate terms is extremely beneficial for clients. Corporate communication via Megafon provides the following advantages:

  • Attractive tariffs taking into account the specifics of the business.
  • Calls within the network at a competitive price.
  • Special offers for using the Internet in offices.
  • Convenient online service.
  • Numerous bonuses and promotions.
  • Preferential roaming offers.
  • Special services for business, such as mobile advertising and IP telephony.

Users of corporate services can count on a high class of service. Clients can choose the rates that best suit their area of ​​activity. For the convenience of subscribers, Megafon has created a corporate portal. By logging into your personal account, you can see all the possibilities of this type of communication.

When you become a corporate client of Megafon, the operator number for you

or short

You can call the numbers indicated at the time most convenient for you.

How to call an operator from a landline number

If it turns out that you don’t have a mobile phone at hand, but you have unresolved questions for a cellular telephone specialist, then this is not a problem. You can call from a landline phone.

This affordable method allows you to call the Megafon operator; no additional steps are required. After dialing, all you have to do is wait for a response from a “live” operator, who will readily help resolve the problem that is pressing for you.

In addition to the specified number, which is federal, there are landline telephone numbers of help centers for the following regions:

  • the city of Orel and the Oryol region.
  • city ​​of Kaluga and Kaluga region.
  • the city of Bryansk and the Bryansk region.
  • the city of Ryazan and the Ryazan region.
  • the city of Vladimir and the Vladimir region.
  • the city of Tula and the Tula region.
  • city ​​of Kursk and Kursk region.
  • the city of Nizhny Novgorod and the Nizhny Novgorod region.

You do not pay for calls made from landlines to Megafon employees.

How to call from another operator?

The belief that you can contact an employee of the Megafon information center not only by using a SIM card from this provider. Megafon consultants also work with requests received from numbers of other operators, such as MTS. Therefore, if a client has a question that requires prompt resolution, he does not have to look for where he can make a call on the Megafon network.

When using the services of other providers, you need to dial the combination 8-800-550-0500 to talk to Megafon operators. There is no charge for such a call.

Is there an option to call the Megafon operator from Tele2?

Even if you are serviced by another provider, you can still call the operator and listen to a full-fledged professional consultation. In order to make a call to the Megafon operator from a Tele2 SIM card, you need to dial +7-926-111-0500 on the phone keyboard. But you should remember that payment for this call may be made according to the terms of your tariff. If you want to call free, dial 8-800-333-0500.

Using Beeline, how to call the Megafon operator?

Even if he owns a telephone card from a virtual provider such as Beeline, the client, if necessary, can call the Megafon operator and ask him for answers to all his questions. To do this, dial 8-800-333-0500 on your phone. After listening to the information from the answering machine, press 1 and then 2. Thus, your call will be transferred to a Megafon consultant.

Are there other ways to contact Megafon support?

You can always resolve any difficulties or questions you may have by calling. In addition to the methods described above to contact company specialists, there are other methods. To use them, the prerequisites are the presence of an access point to the Internet and technical means that allow access to the World Wide Web. So, you can contact support:

  • By going to the company’s official website, fill out a special application form, outlining the essence of the problem. Keep in mind that letters sent this way take quite a long time to be processed.
  • By selecting the “Chat” line in the support section on the main page of the Megafon web resource. Here you have the opportunity to instantly correspond online with a consultant.
  • By making a video call to a company specialist. You can do this in the “Support” menu. In this case, you will need a webcam and microphone.
  • Technical support in your personal account

    Whatever problem arises, a Megafon client can always solve it by seeking qualified help from the company’s employees. He can be sure that his question will be carefully considered and that optimal ways to solve the problem will always be found.

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  • SIM card, number, tariff

      To find out the name and conditions of the current tariff, go to your Personal Account and select the “Tariff” section or dial a free command * 105 * 3 #

      You can change the tariff

      • on the website: select a new tariff, click on the “Switch to tariff” button on the page;
      • in the MegaFon application or Personal Account.

      You can switch to any tariff except the archive one. The cost of the transition is indicated on the page of the selected tariff.

      When changing the tariff, the packages of minutes, SMS and Internet connected within the current tariff will “burn out” and will not be valid on the new tariff. The charged subscription fee is not recalculated.

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    • How to unblock a number?
      • If you run out of money in your account and the number is blocked, top up your balance. The number is activated after the debt is repaid.
      • If you have not used a number for more than 90 days, it may be blocked. To restore your number, take your passport to a MegaFon salon. If the number has not been transferred to another subscriber during this time, you will receive a new SIM card with the same number.
        Find out if you can restore your number by sending a free SMS from your current MegaFon SIM to. In the message, indicate the number you want to restore and the owner's full name.
      • If the number is blocked after losing your SIM card, you can get a free new SIM card with the same number by going to a MegaFon salon with your passport.
      • If you have set a block, the number will be unblocked automatically on the day you selected for the block to end.

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    • How to get a new SIM card while keeping your phone number?

      Apply with your passport to any MegaFon salon in the Home region in which the agreement was concluded. You can get a new SIM card for free and continue to use your number. The tariff and all terms of service remain the same; there is no need to enter into a new contract for the provision of communication services.

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    • How do I keep my number?

      The number remains yours as long as the balance is positive. If you do not use the number and do not activate the blocking service, then at least once every 90 days you need to use communication services: outgoing calls, incoming calls, sending SMS, sending and receiving MMS, accessing the Internet. If you do not use communication services for more than 90 calendar days in a row on call tariffs and longer than 180 calendar days in a row on Internet tariffs, the subscription fee for maintaining the number begins to be charged daily.

      In case of non-use of communication services on any of the subscriber numbers combined on one personal account for more than 90 (ninety) calendar days in a row, the contract for the provision of communication services in relation to this subscriber number is considered terminated at the initiative of the subscriber.

      The amount of the subscription fee for maintaining the number, the conditions for its debiting and the period at the end of which the contract for the provision of communication services will be terminated and the number can be transferred to another subscriber is indicated in the description of your tariff. You can find it in the Tariffs or Tariffs Archive section.

      If you do not use communication services for more than 90 days and the Personal Account balance is zero or negative, the contract is considered terminated on your initiative. If the number has not been transferred to another person, it can be restored by filling out an application at the MegaFon salon.

      If you plan to not use mobile communications for a long time (more than 90 days), block your number.

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      • Use the service Telephone codes of mobile operators. Enter the mobile number you are interested in in the search bar and click the “Check” button. The carrier and region will appear below the search bar.
      • Type the command * 629 # . Then enter the mobile number you want to verify in any format. Operator and region information will appear on the screen.

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    • How to renew the contract or change the number?

      You can choose a number when concluding a contract for the provision of communication services or replace your current phone number.

      Choose a beautiful, easy-to-remember number in an online store or in a MegaFon showroom.

      The cost of the room depends on the room class: simple, bronze, silver, gold, platinum, and the type of numbering: federal or city. More details about the cost of the room in the description of the service Select a room.

      The service operates in two modes:

      • one-way: the caller will hear the message “The subscriber’s device is turned off or is out of network coverage”;
      • two-way mode: the caller will receive an SMS with your new number.

      In any mode, you will receive an SMS with the number of the person who called your previous number.

      The service does not work if the balance on the old number is negative or zero, or if the old SIM card is blocked.

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  • Services, options

      To check the list of services:

      • Go to your Personal Account and select Services and options. In the “My” tab you will see a list of services connected to your number, in “All available” - services available for connection.
      • Dial a free command * 105 # , and a menu will appear on the screen of your device. To navigate through the menu, enter the number of the desired item and press the “Call” button. Next, a menu will be displayed where you can also select items and manage services.

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      • Go to the Balances section for service packages in your Personal Account.
      • Open the Balances section for service packages in the MegaFon application. .
      • Set up the widget.

      Widget is an element of the MegaFon Personal Account application. It is not necessary to log into the application - the remaining minutes, SMS, megabytes, and Personal Account balance will be displayed on the screen of your smartphone.

      To use the widget, install the MegaFon Personal Account application on your smartphone/tablet. For Android OS, the application must be installed in the smartphone memory, not in the SD memory. Go to your smartphone's settings and activate the widget.

      The appearance of the widget and the number of balances that will be simultaneously displayed on the smartphone screen differ depending on the OS.

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  • Mobile Internet

    • What to do if the mobile Internet does not work or the speed has decreased?
      1. Check your balance and top it up if necessary. To check your balance, type the command * 100 # or go to your Personal Account. The Internet only works with a positive balance. If you have recently topped up your account, wait a few minutes for the internet to work again.
      2. Check the balance of your Internet package. Open the MegaFon application or go to your Personal Account Balances for service packages. If the included Internet capacity has run out, connect one of the options to extend the Internet.
      3. Check if you have the Mobile Internet service connected. To do this, go to your Personal Account and in the “Services” section, select Services and options or dial a free command on your smartphone / tablet * 105 # and select the desired item from the menu on the device screen.
      4. Make sure you have Data Transfer mode enabled. You can check this in the settings of your smartphone or tablet in the “Data transfer”, “Data connection” or “Mobile network” section (the name may differ in different devices).
      5. Reboot your device (turn it off and on).
      6. Turn off Wi-Fi on your smartphone/tablet (when using a router from MegaFon, Wi-Fi should remain on).
      7. Move the SIM card to another device. If the mobile Internet also does not work in another device, contact the nearest MegaFon store with an identification document to replace the SIM card. When replacing a SIM card, the phone number will not change; the service is provided free of charge.
        To find out the address of the nearest salon, open the MegaFon application.
      8. When using the Internet via a modem/router: Reinstall the MegaFon Internet application, try connecting the modem/router to another USB port on the computer, update the software of your modem/router. You can download the latest versions of the software for free from the MegaFon online store. Find your modem or router in the directory and go to the "Files" tab.

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    • What is 4G+, how to start using it and how does the transition from a 2G/3G network to 4G+ happen?

      4G+ (or LTE) is mobile Internet with a speed that is not inferior to regular wired Internet. Browser pages, files, music, videos, games and applications load in seconds.

      To start using 4G+ you need a smartphone and SIM card that support this technology.

      Type the command * 507 # to see if your SIM card supports 4G+. If not, you can change it for free at any MegaFon store using USIM.

      After you insert the new USIM into your smartphone, select the LTE network type in the settings.

      And if you have a smartphone with support for two SIM cards, then USIM must be installed in the 1st slot.

      When you connect to a network, the device automatically selects the best network in terms of signal quality. To ensure maximum connection speed, a network with more reliable reception is suitable. There is no need to manually switch the mode or perform any other actions. The device changes networks automatically, without interrupting the connection.

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    • How to enable 4G (LTE) in phone settings?

      Select and save the following settings:

      • iOS (iPhone): Settings → Cellular → Data Options → Enable LTE → Data Only (Voice and Data).
      • Android: Menu → Settings → Connections → Other networks → Mobile networks → Network mode → 4G/3G/2G (automatic connection).
      • Windows Phone: Settings → Data → Fastest connection → 4G.

      The name of the settings may differ for different models.

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  • Personal Area

    • How to log into your Personal Account, get or change your password?

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    • Use any convenient method:

      • Dial a free command * 512 # , and you will receive an SMS with information about the latest debits from your account.

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    • How to top up your account?

      Choose any convenient method:

      1. Top up your account from a bank card or e-wallet in the Payment section.
      2. On the main page of your Personal Account, you can top up your account, as well as the account of another Megafon subscriber, with a bank card.
      3. Set up Autopayment yourself in your Personal Account on the website or contact a specialist at a MegaFon salon for help. With this service, the balance will be replenished automatically from your bank card.
      4. If you can’t pay right now, use the Promised Payment service.
      5. Another MegaFon subscriber can transfer money to you from their account using the Mobile Transfer service. To send a request to another subscriber, use the free Pay for me service.
      6. If you are a Sberbank client and your bank card is linked to a phone number, indicate the required amount in an SMS and send it to the number or use the Sberbank Online application.

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    • How to stay in touch with a negative or zero balance?

        To make a call with insufficient balance, use the Call at a friend’s expense service, and your interlocutor will pay for the call.
        Dial " 000 " and subscriber number, starting with " 8 " or " 7 ", For example: 000792ХXXXXXXX.

        The service is valid only for calls to MegaFon numbers.

        To credit a conditional amount to your account at any convenient time and continue to use mobile services, activate Promised payment by typing the command * 106 # . The service is paid.

        You can re-issue a payment over the phone if:

        • both numbers - yours and the one you mistakenly topped up - are registered with MegaFon and are registered to individuals;
        • no more than two errors were made in the issue.

        In other cases, take your receipt and passport to the nearest MegaFon store. Fill out the application and the payment will be transferred to your number if there is a sufficient amount on another number.

        If you mistakenly topped up the number of another operator, contact the payment point or office of this operator. To find out which operator a mobile number belongs to, dial the free command * 629 # or use the Telephone Codes service.

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    • Mobile subscriptions

        Mobile subscriptions are information and entertainment services that combine music, videos, pictures, texts and mobile applications of various topics. Check out the full catalogue.

        The subscription fee is charged in accordance with the Subscription Terms.

        To find out which subscriptions are connected, go to your Personal Account, select the “Services and Options” section, the “My” subsection, which will display a list of subscriptions connected to your number

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      • How to unsubscribe?

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      • Can I listen to a recording of my telephone conversation?

        MegaFon does not record subscriber calls.

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      • How to set up call forwarding?

        You can set up or cancel call forwarding in the phone menu or in your Personal Account. For conditions and cost of setting up forwarding, see the service page.

        If the set forwarding does not work, check whether there are any restrictions on your number and whether the number is entered correctly.

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      • To find out who called you while your phone was turned off, out of network coverage, or while you were unable to answer, activate the Who Called+ service. You will receive an SMS about a missed call on behalf of the person who tried to call you. The SMS will indicate the number and time of calls.

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      • What is VoLTE technology and what is needed to use it?

        To use VoLTE calls, you need a device and SIM card that support this technology.
        To check if your SIM card is suitable for the 4G+ network, enter the command * 507 # . If it doesn’t fit, replace it for free with a USIM card at any MegaFon store.

        List of devices that support VoLTE:

        • iPhone 6/6 Plus, iPhone SE, iPhone 6s/6s Plus, iPhone 7/7 Plus, iPhone 8/8 Plus, iPhone X, iPhone XR, iPhone XS, iPhone XS Max and later;
        • Honor 10, Honor 10 lite, Huawei P20, Huawei P20 pro, Huawei P20 lite, Huawei Nova 3, Huawei Nova 3i, Honor Play, Honor 7X, Huawei P10 lite, Huawei Nova 2 plus, Huawei Nova 2, Huawei Nova 2i, Honor 8 lite, Huawei P-smart, Huawei P-smart 2018, Huawe Mate 20 lite, Huawei Mate 20, Huawei Mate 20 pro, Honor view 20, Honor 8C;
        • LG K10 2017, LG Stylus 3, LG X Power 2, LG G6, LG Q6α, LG Venture, LG G7, LG G7 Fit, LG Q7, LG Q7+, LG Q Stylus+, LG K9, LG V30, LG K11, LG K11+ ;
        • Nokia 3, Nokia 8, Nokia 5.1;
        • Samsung Galaxy Note 8, Galaxy Note 9, Galaxy J7 Neo, Galaxy A3, Galaxy A5, Galaxy A6 | A6+, Galaxy A7, Galaxy A8 | A8+, Galaxy J2 2018, Galaxy J3, Galaxy J5 | J5 Prime | J5 2016, Galaxy J7 | J7 2016 | J7 2017 Neo, Galaxy S7 | S7 edge, Galaxy S8 | S8+, Galaxy S9 | S9+, Galaxy J6 | J6+ 2018, Galaxy J4 | J4+ 2018, Galaxy J8 2018, Galaxy J2 | J2 Core | J2 Prime, Galaxy A9 2018;
        • Sony Xperia X, Xperia X Performance, Xperia XZ, Xperia X Compact, Xperia XZs, Xperia XZ Premium, Xperia XZ1, Xperia XZ1 Compact, Xperia XA1, Xperia XA1 Ultra, Xperia XA1 Plus, Xperia XA2, Xperia XA2 Ultra, Xperia L2, Xperia XZ2, Xperia XZ2 Compact, Xperia XZ2 Premium, Xperia XA2 Plus, Xperia X dual, Xperia X Performance dual, Xperia XZ dual, Xperia XZ3;
        • Vertex Saturn, Vertex Impress Blade, Vertex Impress New;
        • Alcatel 1 (5033D), Alcatel 3L (5034D), Alcatel 1X (5059D), Alcatel 5052D, Alcatel 5099D, Blackberry Key 2.

        If the model you need is not in the list, check with the manufacturer to see if your phone supports VoLTE technology. The list is constantly updated.

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      • How to set up VoLTE?

        Select the desired settings for your smartphone:

        • iPhone: Settings → Cellular → Data Options → Enable LTE → Voice & Data.
        • Huawei: Settings → Wireless networks → Mobile network → VoLTE calls.
        • LG Stylus 3, LG X Power 2, LG K10 2017, LG G6, LG Q6α, LG Venture: Settings → Networks → Advanced → Mobile networks → VoLTE or long press on the VoLTE icon in the notifications menu.
        • NOKIA: Settings → More → Mobile networks → 4G LTE mode (enabled by default).
        • Samsung Galaxy: VoLTE is automatically enabled in the new firmware.
          If not: Settings → Connections → Mobile networks → VoLTE calls.
        • Sony Xperia: VoLTE is automatically enabled in the new firmware.
          If not: Settings → More → Mobile network → Enable VoLTE or Notification panel → Quick settings → Enable VoLTE.
        • Vertex Saturn: Settings → More → Mobile networks → 4G LTE mode.
        • Alcatel: Settings → More → Mobile networks → VoLTE.

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      • Why doesn't the network pick up?
        1. Unstable network signal.
          You are outside the city, in areas with dense buildings - in an area of ​​​​uncertain signal reception. If communication problems occur regularly, please send us a message via the Write to us form or contact the Support Service through your Personal Account. In the message, indicate the address where communication problems occur and describe the problem in detail. On an Android device, using the My Network application, you can automatically send information about call quality and coverage problems to MegaFon.
        2. There is not enough money in your account.
          Top up your account in any convenient way.
        3. Incorrect network connection.
          Go to your phone settings and select the MegaFon network manually. Reboot your phone. If your device allows you to select the network standard (4G / 3G / 2G), try switching to another standard.
        4. The phone or SIM card is faulty.
          Insert the SIM card into another device and check if it will connect to the network. If the SIM card in the other phone also does not register with the network, replace the SIM card.
        5. You are outside the Home Region or in the coverage area of ​​an operator with which MegaFon does not work.
          Go to your device's settings and try manually selecting a different network.

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    • Emergency help

      • How to call emergency services?

        Single emergency number:

        1 - Fire Department;

        2 - police;

        3 - emergency;

        4 — emergency gas network service.

        Emergency numbers:

        Emergency - ;

        Calls to emergency numbers are free. You can call if there is no money in your account, and even from a phone without a SIM card.

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      • What to do if your phone is lost or stolen?

          Block the number.

          Free blocking period - 7 days. Then the subscription fee begins to be charged. All communication services on the number before the blocking is activated are paid by you. If your phone is stolen or lost, please notify us as soon as possible. This is necessary so that a thief or person who finds your phone cannot use the money in your account.

          Get a new SIM card with your old number.

          Try to find the phone.

          Contact the police and file a theft report. Your phone may be able to be detected.

          If you've lost your iPhone or iPad, use Find My iPhone.

          If you have lost your Android phone, use the device search function.

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      • How to protect yourself from scammers?

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      • How are emergency communications services provided?
    • Roaming

      • How to use communication services when traveling around Russia and the world?

        When traveling around our country, no additional actions are required to use communication services. The only condition is that you must have a positive balance.

        When you go to other countries, as well as to the Republic of Crimea and Sevastopol, where there is no MegaFon network, you need to make sure that you have the Roaming service activated. It is needed so that you can use communication services in the networks of other operators.

        • 8 800 550-05-00 +7 926 111-05-00 from anywhere in the world;
        • Personal account or MegaFon application;
        • go to the MegaFon salon with your passport.

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      • The cost of communication services when traveling in Russia may differ from the cost in the Home region. You can find out detailed conditions in your Personal Account, in the description of your tariff or using a free command * 139 #

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        There is no MegaFon network in the Republic of Crimea and Sevastopol, so make sure before your trip that you have the Roaming service activated. It is needed so that you can use communication services in the networks of other operators.

        How to find out if roaming is enabled on your number:

        • call the Help Desk at 8 800 550 0500 in Russia or +7 926 111-05-00 from anywhere in the world;
        • write to the support chat in your Personal Account or the MegaFon application;
        • go to the MegaFon salon with your passport.

        You can find out the cost of services on the page or in the description of your tariff.

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      • How to connect and disconnect services in roaming and spend less?

        The easiest and most convenient way is the MegaFon mobile application or Personal Account. You can check your balance, connect or disconnect services and options, order detailed expenses and ask questions to support in the chat.

        When roaming, you do not need to change your mobile Internet settings.

        Note!

        Some phones may limit data usage while roaming. Go to settings and check if mobile Internet is enabled in roaming.

Contacting the Megafon help desk is the easiest way to solve any problem with cellular communications. Most users prefer this method to visiting a service office and trying to figure out the Service Guide. However, it is not always possible to call the Megafon helpline from a mobile phone - that is why it is necessary to indicate all the contact details with the operator.

How to call the Megafon help desk from a mobile phone?

Megafon subscribers have a single short number 0500. A call to this number is completely free, regardless of whether you are calling from your region or calling from intranet roaming. To communicate with a “live” consultant, you need to press the number 0 in conversation mode.

Subscribers of other mobile operators need to dial the entire helpline number, namely 88003330500. It is also free and available around the clock.

If you need to call the Megafon helpline from your home phone, you must dial the number in full format, as when calling from a SIM card of another operator.

Megafon helpline number for contacting a virtual consultant

In order to obtain information, you can also contact the virtual consultant Megafon (number 88005500500) - a program that is being actively refined and improved. A virtual consultant can tell you how to connect or disconnect a particular service, but explaining where the money goes from the number is beyond the scope of his competence. At the moment, a virtual consultant is not very popular among subscribers who prefer to deal with “live” specialists, but this attitude may change when the robot learns to solve all problems.

The virtual consultant is also available at 88005500767. Important: calls to the virtual consultant from numbers of other operators are charged.

You can contact the Megafon help desk while in another country by calling +79261110500. At the same time, it is important not to change +7 to 8, because this is the country code of Russia. The call will also be free exclusively for Megafon subscribers.

Telephone numbers of Megafon help services Moscow and St. Petersburg

To contact Megafon Moscow you can dial the number +74955077777. This number is free when calling from the Moscow region, but provincials are better off using other, less expensive communication methods.

The Megafon helpline number for North-West Russia (including St. Petersburg) is as follows: +78129600500. When calling from international roaming, you should use a different number: +79211110500.

There are many different ways to contact the Megafon helpline, however, you should be careful if you are calling from another operator - in this case, some of the listed numbers are charged.