Megafon cloud PBX. Megafon launches cloud PBX as part of a virtual office

Often in office buildings and various companies have problems with telephone provision for their employees, in which case they begin to use modern devices and technologies. Due to this, MegaFon has created a service called “Virtual PBX”. This option allows you to easily and quickly organize workspaces. A service is provided for clients of corporate tariff plans. In terms of functional features, such a service has a large list of advantages and capabilities, which will be discussed below.

Description

Virtual PBX from MegaFon is a very convenient service for business. Clients can quickly and without additional financial costs make profitable telephony. You can use a landline number wirelessly in conjunction with “Virtual PBX”. All you need is to activate the “ ” service, which can be used on your mobile phone.

It is possible to automatically enter numbers, in other words, the service can combine several offices located in different regions into one. In the outgoing direction, the number will be automatically entered in the form:

Main company number.
A certain department or a certain person.
Substitution of a regional number, possibly for certain people or departments.

The user will have access to a menu for setting up the “Virtual PBX”. Due to this, each client will be able to organize a whole network, set up a recording of conversations, and much more in a few minutes.

Possibilities

The “Virtual PBX” service allows you to organize the work of a corporation, individual offices and departments. By activating this service, clients will be able to use not just telephony, but a number of additional features. In addition to the fact that each workplace is assigned its own telephone number, the system allows you to correctly create a client base, which is very beneficial for technical support.

The main features are:

Ability to set call forwarding in any direction.
You can receive calls on multi-line phones.
You can use hold or call waiting.
All calls within the corporation are free of charge.
You can distribute calls by department or employee, and you can also use scheduling settings.
It is possible to add mobile numbers.
Employees can create conferences to quickly gather departments.
There are automatic responders as well as voicemail.
The blacklist can be easily installed and managed.
All calls can be recorded for further analysis.
The numbers can be easily grouped.
Low cost calls to landline and other mobile numbers.

As you can see, this service is suitable for organizing work at any enterprise, with any number of employees. “Virtual PBX” allows you to solve many problems. Business owners will no longer need to spend a lot of money to purchase special equipment. All you need to do is buy phones that will be at your employees’ desks. In addition, MegaFon offers its customers to use wireless devices that have access to the Internet, which in some cases will be much more profitable and convenient.

The main advantage of the service is that there is no need for geographic reference. Even if the main office moves to other regions, all numbers will remain unchanged and assigned to the same employees. All you need to do after moving is to turn on your phones and connect to the Internet. In addition, the numbers can be used all over the world, so you can connect to the “Virtual PBX” from MegaFon not only in Russia, but also in other countries.

Price

The phone described above will be provided to corporate clients for a subscription fee, and the amount of the subscription fee varies. The cost per month will depend on the number of employees and jobs. The board will look like this:

For 7 workstations and for standard functionality, the client will need to pay 1000 rubles every month. If one more workplace is added, the price of the subscription fee increases by 200 rubles for each. When using the call recording service, 1000 rubles are added to the basic cost.
If there are 15 workplaces, the subscriber will need to pay 1,800 rubles monthly, while standard functionality works. For adding new places, the subscription fee will increase and for each place an additional fee of 150 rubles will be added. In this package, recording conversations will cost 1,500 rubles.
When using 30 workstations, the monthly subscription fee will be 3,000 rubles. In this case, standard conditions apply. If you add new employees and new places, an additional 100 rubles are added to the fee. A fee of 2,500 rubles will be charged for using call recording.

In addition, subscribers are given the opportunity to expand their capabilities and use a special analytical system, which will allow them to evaluate the level of work of employees with clients. To use this service, you will need to pay an additional 500 rubles monthly.

For subscribers who have not used the services before and want to start using the “Virtual PBX”, a bonus is provided. The first 14 days of using the service are free of charge; fees are charged solely for communication.

If , then the minute of communication depends on the direction used. Tariffing for outgoing calls will be according to the “Multiphone” option. In other words, users receive discounts on calls, which distinguishes the service very favorably from ordinary telephony. Details on call tariffs can be found on the official MegaFon page.

How to connect

To start using the “Virtual PBX”, the MegaFon operator will need to fill out a special application to activate the service, and then send it to the MegaFon branch. Clients can also register a connection using other methods, the main thing is that the client’s SIM card is registered to a legal entity:

Activation is carried out very quickly directly from your mobile phone. All you need to do is enter the request *993*521# on your device and make a call. After this, the option will be connected and an SMS notification will be sent to your phone. This procedure takes about 5 minutes.
To activate the service, clients can send a text message to phone number 521. In the body of the letter, you must indicate the service code 8993.
If it is not possible to enable the service yourself, then it is recommended to go to a company communication salon and contact a personal manager for help.
There is also the opportunity to activate the service through a personal account for corporate clients. To do this, you need to register and log in to the system. After logging in, go to the mobile communications tab and select the desired SIM card, then press the button to change the set of services. After this, you can select “Virtual PBX” and activate it.

Setting up a virtual PBX

To be able to control and manage services, MegaFon has created a special Internet resource, which can be accessed via the link http://megapbx.ru/.

To understand the capabilities of the service in detail and clearly and how to properly configure the “Virtual PBX”, it is recommended to watch the video, after which the setup will be easy and quick.

The Megafon company takes care not only of full-fledged mobile communications and the Internet for individuals, but also provides communication services to small and medium-sized businesses. The largest operator offers a free two-week trial of the Megafon Virtual PBX service. Once convinced of the need, reliability and inexpensive quality service, any organization can connect a PBX for a long period of time. The operator was the first in Russia to combine work telephony with mobile telephony, thereby turning them into a cloud PBX Megafon. This service is available in all regions.

Description of service

Mini PBX Megafon was the first to update the integration, starting work with the latest development of Bitrix24. Now it is not necessary to have a phone at hand to make a call or to be reached. All you need is a computer and a headset. All outgoing and incoming calls, as well as missed calls, are stored in cards, which are automatically saved and hidden in the cloud. Information about missed calls is now delivered to Telegram. The subscriber only needs to download this application, activate the Megafon bot and start receiving alerts on their PC or phone.

Megafon has developed its own virtual communicator based on Windows software. It makes it possible to connect numbers located in different regions, but connected to the Virtual PBX from Megafon. Using this application, which can be copied from the official Megafon PBX page, you can make calls, forward calls to a specific employee or department, and also see information about the availability of colleagues and much more.

What does this service provide?

Virtual, that is, cloud PBX Megafon has numerous advantages:

automatic corporate greeting;
recording incoming calls and conversations to assess the quality of employee work;
integration with amoCRM, Bitrix24 for accounting and customer base management;
short numbers for internal communication between employees;
processing incoming calls through the IVR menu, voice mail, answering machine to clarify the available information when all operators are busy;
management of forwarding at different times of the day;
blacklists;
free communication between employees;
inexpensive communication with any telephone numbers.

Connection cost

The minimum connection cost for 7 people is 1000 rubles/month. For each new connected employee of the company, you will have to pay another 700 rubles. Prices include VAT. Also, the separate cost of integration with Bitrix24, required when working with customer cards and listening to recordings of conversations, will be equal to five hundred rubles monthly, regardless of the number of employees and tariff plan.

Connecting to a mobile PBX is possible according to the instructions on the Megafon website, using the login to your Personal Account or by filling out an application for connection and sending it to the head office.

Additional features of Megafon PBX

With a virtual automatic telephone exchange from Megafon, when calling a multi-channel number, the user is given the choice of exactly the service that will solve his question. This call will be free for the subscriber, and he can switch to one or another company employee independently using tone mode.

It is possible to use city numbers in a mobile PBX without cables. Enable the “Additional city number” function and, along with the company’s mobile numbers, use a landline phone number.

Automatic substitution of a mobile PBX number allows you to gather all the offices of your organization into one corporate network, which, when there is an incoming call, switches the user to exactly the number and region where he will be assisted.

One of the privileges of a mobile PBX is hotline telephones, “beautiful multi-channel numbers that begin like this: 8-800, and it is confirmed that customers use such numbers more because they are easy to remember and they are free for customers. You can call at any time when it is convenient. The staff is always happy to help and will answer any questions you may have.

SIP telephony is possible in any country, which can change its geographical location along with you. All information is stored in cloud storage and is not at risk of loss, theft or hacking. It is very convenient and reliable.

Mobile PBX Megafon: reviews

Veronika Pozdnyakova, head of sales department

We have been working with Megafon for more than five years; we were offered to implement a PBX with a toll-free number and recording of telephone conversations to improve control over employees. I liked the interface, stable operation, technical support. We will continue cooperation.

Evgeniy Korobkov, system administrator

After connecting the office to the mobile PBX, Megafon only had to set up and repair office equipment and repair computer equipment; the rest of the work on customer databases and coordinating calls over the Internet is carried out by the PBX. Convenient, intuitive interface, tight integration with SIM cards, and a low price.

Larisa Izmailova, director of the company

I'm only satisfied with the interface. The rest was not impressive, since the connection is not of very high quality, it works intermittently. The support is poor, the work is not stable enough. If nothing changes for the better, you will have to change the operator.

Alexey Nekrasov, department administrator

I liked the stable operation of the mobile PBX and the interface that was thought out to the smallest detail. As for the cons, the bad thing is that there is no fax and that all managers can have access to call recordings. In general, we can work, we won’t change anything.

If you believe the press release, the operator decided to solemnly celebrate the launch of the three thousandth base station in the Moscow region. But even if this “epoch-making event” was used as an informational occasion to gather journalists and remind them of themselves, then why not? As long as there is something to look at and listen to, and an informational occasion is the tenth thing. A tribute to tradition and an obligatory component of such events.

In addition to discussing the results, plans and prospects, there was an excursion to the contact center and a superficial acquaintance with the CRM system, but more on that below. You can read the press release itself, some clarifications in the format of answers to questions.

A third generation network will be deployed in the Moscow region. May be. Some day. If they do allow it, and it will be possible to finally settle all the issues with the military. Although personally, I’m already tired of writing about this bright future of mobile telecommunications. We have all fallen in love with this coveted 3G long ago, but the candy-bouquet stage has clearly dragged on, and willy-nilly we begin to look to the side. And there, “on the side,” meanwhile, a lot of interesting things are happening. WiFi in the form of “carpet covering” projects is withering and withering, but WiMAX is doing very well, dragging potential consumers of 3G Internet to itself. This is unlikely to be much to the liking of operators who have already invested and continue to invest considerable amounts of money in the deployment of third generation networks.

Okay, even if you look at it live and touch the 3G base stations, the tangible bright future seems to be getting a little closer, and again I want to write something good about it.

Jokes aside, but it was interesting to study the antennas. And, I hope, useful, since now it will be easier to spot a 3G antenna in a motley menagerie of others.

To be honest, I was surprised by the modest dimensions of the indoor Kathrein. Some seemingly frivolous plastic box provides very good coverage of the office building or at least part of it.

Now a little about the results of the life activity of these wonderful antennas. 3G coverage in an office building had little visual impact on the operation of a Nokia smartphone. It seems that the mini-opera loads a little faster, but the time spent waiting for the server to respond negates all the time savings. In a regular browser it is indeed faster, but it is noticeable only on pages overloaded with graphics.

But the demonstration of the modem on a laptop was impressive; I didn’t expect to see such an average download speed on a 3G network. It is clear that in the office people work more often than chat on the phone, and the base station is unlikely to be very busy. But even for a free network it looks very, very good. On the other hand, you and I know well the difference between greenhouse-demonstration indicators and the harsh network reality.

We weren’t able to turn the modem of the Express Card form factor in our hands and examine it, but someday we’ll get to this little beast and test it. For now, in the absence of a 3G network, there is still no particular point in such an event.

About the newfangled virtual operator (MVNO) and the “Just for Communication” tariff. The management of MegaFon-Moscow is optimistic about the project, but does not disclose the numbers of existing and proposed connections. The highest possible level is 5% of the total number of subscribers. If they continue to aggressively advertise on “metro” travel tickets, I won’t be surprised at this result.

Speaking of the metro: full coverage of all stations and partial coverage of tunnels was promised towards the end of the summer of this year; in the fall they plan to officially announce the complete “mobility” of the metro. Those. The installation and launch of the BS is going according to plan, and the crisis did not affect this project.

I asked why the price of the “Just for Communication” kit increased from 100 to 250 rubles, and I learned a lot of interesting things. It turns out that greedy dealers are to blame for everything; in the wake of the popularity of the new offer, they decided to raise prices literally on the third day of sales. And MegaFon-Moscow has absolutely nothing to do with it. To the question “How much does “Simply” cost in the office?” the answer was also found: all dealers, you know, sell for 250, and there is no way to give away 100 in the office. Not because it’s a pity, but solely for reasons of humanism and public order. People will come running from all over Moscow to buy “Prosto” on the cheap, and there will be a repeat of Khodynka with those crushed and trampled. What a horror...

A tour of the contact center, which is still based in the same building as several years ago. I remember that in those days there was also a lot of “visual propaganda” on the walls in the form of wall newspapers, good traditions are preserved.

A characteristic feature of the MegaFon-Moscow contact center is its division into relatively small groups of 20 people in separate rooms. From the point of view of visibility and control, a large hall looks more rational, but, on the other hand, listening to dialogues with a subscriber remains the most effective means of monitoring the work of operators. What a person is wearing and what shape the cactus is on his table is not critical in this case. In general, each monastery has its own charter.

I was pleased with the diversity in the design of the workplaces; there are clearly no strict rules or restrictions. Some people prefer to be loaded with background information on all sides...

... while another prefers a “homey” environment with photographs and pictures. It's a business matter and a matter of taste.

Some facts and statistics. In total, the Moscow contact center employs 650 people, the number of concurrent workers usually does not exceed 250. The work is shift work, usually 2 days every other 2 on a 12-hour schedule. Each specialist handles an average of 120-150 calls per day; there is no strict standard for call time. The relatively low “throughput” of a specialist is also due to the fact that contact center employees often have to help set up phones, and such dialogues eat up a lot of working time. A new employee is trained for three weeks, and works under the supervision of a mentor for another two weeks. There has been no “turnover” at all for three months now, but in pre-crisis times the average level of rotation was about 30% per year. The “peak” time of maximum load is the interval from approximately 13 to 16 hours on weekdays, therefore, for reasons of humanity, it is better not to call with non-urgent questions during this period of time.

As you may have noticed, it is customary to hang Certificates, Gratitude and other signs of encouragement at your workplace. I couldn’t resist taking a photo of the “working point”, where there is a clear lack of free space on the walls to accommodate valuable documents. Honestly, I would have been more pleased to photograph the owner of such an impressive collection, who was absent that day.

They demonstrated in action the CRM (Client Relations Management) system, which has been working here since 2005. Since then, the system has been constantly modernized, acquiring new capabilities and service amenities. They claim that after the introduction of CRM, the average time for processing a subscriber request was halved, and the purchased software package completely paid for itself in just a couple of months.

Indeed, complete information about the subscriber and everything that happens with his personal account is carefully “sorted out” and is just one click away. Hints, notes, pop-up comments, etc. are also present. The system automatically displays not only the caller’s number, but also the model of his phone, which facilitates and speeds up the process of consulting on technical issues. And the database contains not only a detailed description of the technical characteristics of the device, but also a detailed step-by-step guide to setting up all parameters.

Along the way, I took the opportunity and asked to explain one debit from my personal account - they explained. At the same time, I found out that I am the proud owner of the 18th category of value. Judging by the fact that they flatly refused to decipher this figure, my value is small, alas. However, I wasn’t particularly upset, since I’ve been suspecting this for many years. On the other hand, I didn’t see any pop-up comments about using foul language or anything else that was wrong in front of the operator - positive.

In conclusion, a cute April Fool's video:

carefully prepared... I don’t know who prepared it, but it’s funny. And, judging by the “table of contents” at the beginning of the video, the series will continue.

MegaFon offers corporate SIM cards, integration with CMR, unlimited forwarding, number substitution, conference calling services, short numbers for internal communications, voice menu, call recording and storage, and a number of other useful advantages typical of IP telephony systems. Using corporate SIM cards or forwarding to a mobile phone, MegaFon’s virtual PBX services can be used from anywhere, provided that the smartphone is connected to the Internet.

The essence of our proposal

We offer a free virtual PBX service. This allows you to connect several SIP telephony users into one virtual space with the ability to connect multi-channel numbers and communication scenarios, and an additional option - integration with the CRM system. The telephone numbers themselves, as well as the minutes of outgoing communication, are paid separately according to the tariffs! Since the service is free, technical support is also not included in the tariff and can be activated separately. there is a description of setting up a virtual PBX.

Virtual PBX MegaFon tariffs

basic (1000 rub./month);
medium (1800 rub./month);
full (3000 rub./month).

It is possible to change the terms of tariffs for an additional fee.

Setting up a virtual PBX from MegaFon is carried out in your personal account after purchasing the service. A user-friendly interface allows you to quickly carry out all the basic settings, as well as view the generated reports.

Virtual PBX from PrimeGate

The virtual PBX offered by PrimeGate is free. Thus, the client, having connected, can immediately begin using IP telephony services. The exception is when the outgoing call is forwarded to a SIP device. In this case, a fee will be charged for communication. Forwarding to a mobile phone is also paid. As in the case of the service from MegaFon, the PBX here is completely virtual - this means that no additional installation of equipment is required for the network.

If your work phone is constantly busy and customers, without getting through, go to competitors, then you should think about a multi-channel number. Megafon offers a simple, multifunctional solution - Virtual PBX.

This is the operator’s definition of the service:

The “Virtual PBX” service (Service) is the activity of the Operator in providing the Subscriber with a system that provides in a single Software interface the functionality of a virtual automatic telephone exchange (PBX), a web contact center, with the parameters declared by the Subscriber, as well as the provision by the Operator to the Subscriber for use of a disk space on the hardware and software complex for storing call history.

It’s complicated and unclear, so let’s give an explanation. A virtual PBX involves the allocation of a multi-channel number. It can be anything: simple federal, direct or free 8-800. When calling it, the client will hear a greeting, and then it will be as you configure: either his call will go to the first available specialist, or a menu will be announced in which he can select the desired department and employee. Additionally, as part of the “Virtual PBX” service, you can enable sending SMS business cards or ordering a call back.

The service is available for connection only to Megafon corporate clients in the following ways:

In any Megafon service salon;
Leave a request for connection at 8-800-550-05-55;
With a personal manager, if one is allocated to you;
Send SMS with code 521 to number 8993 and go through the activation procedure;
USSD command *993*521#. Funds will be debited from the number from which you activated the service.

After registration, you will be given a login and password for the system, in which you can independently configure the operation of the service. For those who have doubts, there is a free trial period - 14 days. During this time, you can use all VATS options, not pay anything for it, and if you don’t like it, then refuse.

Additional features

Receiving calls to several company phones is not all that Virtual PBX can do.

Forwarding can be configured not only to mobile phones, but also to landlines, as well as to telephone numbers of individuals. Employees will not need to change their numbers. Forwarding within the Megafon network is free;
Recording conversations. This happens as a separate option. You can listen to the recordings in the program interface;
Ability to create reports on statistics of received and missed calls;
Employee performance can be compared;
Integration with a CRM system is possible. This will allow you to see the client’s data during an incoming call, call him back, make notes in the client’s card during a conversation, and forward the call. Integration is possible with the following systems: amoCRM, Bitrix24, retailCRM, RoiStar, Yclients and others, about 10 in total, or the possibility of integration via REST API;
With Virtual PBX you can call back, and to several employees at the same time. You configure the number that will be displayed during an outgoing call yourself in the service interface. This can be one number, including 8-800 for each employee, or a separate group with its own numbers can be allocated; you can also set up a regional phone number to create the effect of presence in a given area;
Notifications of those missed will be sent via SMS, email or Telegram;
Music instead of beeps. It can be a greeting or just a melody. When employees call each other, the melody will not be heard;
The user himself sets the forwarding algorithm: to everyone at once, evenly (the call will go to someone who has not answered for a long time), one by one, incrementally (even if the call goes to the next one, dialing will continue to the first number);
Conference calling to unite several colleagues in one conversation.

Virtual PBX can work with any device for calls:

Softphones (calling software installed on your computer). This program can work both in conjunction with a landline telephone and instead of it. You will need a headset to communicate.
PCs and laptops. For calls you will need special applications.
Smartphones and tablets. You will also need a special application, for example Linphone. It is better to disable the Emotion application, otherwise it will conflict with VATS. In general, organizing communications in this way will be convenient for employees. True, you will need high-quality Internet access. The advantages are as follows:

Calls even from another country will be charged according to the minimum tariff plan;
Even if the SIM card is turned off, you will be able to receive calls via the Internet;
Calls will be recorded;
You can call or transfer a call within the company using a short number.

Desk phones. Use IP phones or regular analog phones, but the connection must be made through a VoIP gateway. The phones will support all VATS functionality: call transfer, hold, call recording. If an employee has several phones connected, for example, a landline and a cell phone, they will ring simultaneously. During a call, you can transfer the call from device to device by pressing *.

Call recording and storage;
Analytics;
Integration with CRM;
Each new employee will cost an additional 200 rubles.

In general, this is a very large and multifunctional service that will greatly simplify communication within your organization. All the possibilities and subtleties of customization cannot be described in one article. If you are interested in the service, you can leave a request for a consultation on the website https://vats.megafon.ru or independently study all the detailed information, including setting up phones and integration with CRM at the link https://vats.megafon.ru/help/ conference_call.