Skype cannot connect. Skype: "Unable to connect"

Skype is one of the most popular programs for communicating people via the Internet. Millions of people use it almost every day, connecting with their relatives, friends, work colleagues, business partners and so on. Everyone knows that no program is thorough, so such a “monster” can also have glitches, that is, the service automatically generates errors. The most common error that Skype gives is that the connection could not be established.

What is the reason for such problems? As practice shows, there may be a lot of problems and factors due to which it was not possible to establish Skype connection. Some of the problems are minor and therefore can be easily fixed, others require setting up the service, which will also not take much time.

Unsuccessful deletion

Quite often there are cases when, after removing old versions, the program is not completely removed, so files remain on the computer that cause such connection failures. What to do in this case? The answer is quite simple - you need to remove old versions of the messenger from the computer’s memory, and also make sure that the work was completed successfully and all program files were deleted.

The second point is that the version you downloaded must be suitable for operating system computer. After all, mistakes often happen only because of this factor. That is, after installation, the version of the messenger does not work with the operating system computer device, so Skype can't connect. There is only one solution to this issue - carefully choose Skype version, this will help you quickly install the program and use it in the future without problems.

Firewall Settings

It is advisable to check your firewall settings, because it is because of this that Skype very often gives a connection error. If your device operates from a router signal, then you need to check its connection.

You also need to check the settings of the router, as there may be a mode for blocking applications or a setting “ parental controls " Very often, “parental controls” are installed when PC users do not have experience in working with the device, so they can make incorrect settings, as a result, all applications are strictly blocked.

To install Skype connections All these settings need to be removed.

If the router is not used. There may be a problem with the firewall. However, you need to remember that the firewall may be built-in or located in other programs, such as antivirus programs. Therefore, to check the connection, it is advisable to temporarily disconnect your antivirus program. This work will only take a few minutes, so you will not have time to catch the virus, but you will find out whether the firewall is causing the program to fail. If you understand that this is not so, then you need to check the operation of the built-in Windows Firewall, this is especially true for Windows 7, which often has such problems.

It needs to be disabled, which can be done in the settings. To turn off Windows firewall You should go to the control panel, then to the security system and disable this application. And if this was the only reason, then you will be able to use the application immediately.

Internet Explorer

The next common reason when there is no download server is Internet Explorer. At first glance, this may not be the case, but sometimes this program can also cause a lack of connection. Main reason lies in older versions of the browser, in which the installation content becomes corrupted, causing Skype to display an error. Solving this problem is quite simple, there are only two ways:

install Skype version 6.14 and higher;
install the latest version of the browser.

Communication program settings

If there is Internet, and all the settings have already been revised, then there is one more option, why does it write skype error, these are incorrect settings of the communication program itself. The user may have specified an incorrect communication port or something else. There may also be connection errors if there is a problem in the hardware department of the computer. That is, the microphone or video camera could break, or the user could install the drivers incorrectly. After all early versions they don’t always make contact with those who are late, so conflicts arise software level. Still very common problem failures are due to overload of “supernodes”, that is, the directory to which the user accesses when dialing is clogged. And if there are a lot of calls to one node at once, then there may be no connection.

Based on this, you can see that the error when connecting to Skype is insignificant and can be easily solved. Therefore, if you encounter this problem, there is no need to be upset. Everything can be solved in a few minutes on your own, without resorting to the services of specialists.

Sometimes Skype users encounter such a problem that when starting the program an error appears about the lack of connection or goes on forever connection. And at the same time, the Internet works on the computer, sites open in the browser, and so on.

Causes of the problem

Understanding the cause of this problem when Skype does not connect is extremely difficult. Most often, restarting the computer solves the problem. But in some cases it remains. The issue may be with Skype itself. For example, its data is damaged, or an old version is used. The failure may also be incorrect setting system, blocking the program by a firewall. Sometimes the essence of the error lies in the operation of the antivirus, which interrupts the connection.

We must also not forget that authentication in Skype occurs with the participation of Internet browser Explorer. And if its settings are messed up, then various problems may arise.

The result of any of the described reasons is that the program cannot send login information to the server. Then there arises infinite connection Skype or connection errors appear.

Solving the problem

There are 3 simple ways Fixing the crash: reinstalling, deleting Skype files and resetting Internet Explorer settings. One of them will definitely help restore communication.

But before you start trying to fix the problem, you should make sure that the problem is related to your computer. Sometimes, when there is no connection on Skype, it's all about the developer's servers. They can be disabled as a result of a failure or during maintenance work.

Use the resource Down right now. There, information about the servers is presented in the form of a graph. Current Status displayed on the right. Up - everything is fine. Down - servers are not working.

Also try disabling your antivirus and logging in again. account. It can block communication with servers. In this case, you should add the program to the antivirus exceptions.

Method 1: Reinstallation

The most obvious reason for such a failure to occur is outdated version Skype. It is initially set to auto-update, but the feature can be disabled. It can, of course, be reactivated. But the best solution There will be a complete reinstallation.

Method 2: Reset Internet Explorer settings

You can also try rolling back the Internet Explorer browser settings to original state. To do this, open it and click Alt key. A toolbar will open, click on “Service”. From context menu call the "Browser Options" element.

There you need to go to the “Advanced” section and activate the “Reset” option. A confirmation window will appear, click the “Reset” button again. All that remains is to restart the computer.

Method 3: Deleting program files

In a number of situations, the problem, although related to Skype itself, cannot be solved by a simple reinstallation. This happens because when you uninstall the program, some files are not erased, and the failure occurs precisely because of them. Accordingly, if previous methods didn't give it desired result, try this:

Sometimes Skype users encounter such a problem that when starting the program, an error appears about there being no connection or the connection goes on forever. And at the same time, the Internet works on the computer, sites open in the browser, and so on.

Causes of the problem

Understanding the cause of this problem when Skype does not connect is extremely difficult. Most often, restarting the computer solves the problem. But in some cases it remains. The issue may be with Skype itself. For example, its data is damaged, or an old version is used. The failure may also be due to incorrect system configuration or blocking of the program by a firewall. Sometimes the essence of the error lies in the operation of the antivirus, which interrupts the connection.

We must also not forget that authentication in Skype occurs with the participation of the Internet Explorer browser. And if its settings are messed up, then various problems may arise.

The result of any of the described reasons is that the program cannot send login information to the server. Then an endless Skype connection occurs or connection errors appear.

Solving the problem

There are 3 simple ways to fix this problem: reinstalling, deleting Skype files and resetting Internet Explorer settings. One of them will definitely help restore communication.

Use the resource Down right now. There, information about the servers is presented in the form of a graph. The current status is displayed on the right. Up - everything is normal. Down - servers are not working.

Also try disabling your antivirus and logging in to your account again. It can block communication with servers. In this case, you should add the program to the antivirus exceptions.

Method 1: Reinstallation

The most obvious reason for such a failure is an outdated version of Skype. It is initially set to auto-update, but the feature can be disabled. It can, of course, be reactivated. But the best solution would be a complete reinstallation.

Method 2: Reset Internet Explorer settings

You can also try reverting the Internet Explorer browser settings to their original state. To do this, open it and press the Alt key. A toolbar will open, click on “Service”. From the context menu, call the “Browser Options” element.

Method 3: Deleting program files

In a number of situations, the problem, although related to Skype itself, cannot be solved by a simple reinstallation. This happens because when you uninstall the program, some files are not erased, and the failure occurs precisely because of them. Accordingly, if the previous methods did not give the desired result, try the following:

“Unfortunately, we were unable to connect to Skype” - such a message can confuse an inexperienced user. How to decide this problem, where to start and what to pay attention to, we will talk in this article.

The error "Sorry, we couldn't connect to Skype" usually appears for the following reasons:

No Internet connection;
The application is blocked by an antivirus;
Outdated version of the messenger;
Something is wrong with Internet Explorer.

Failed to connect to Skype: what to do?

If you see such a window, it means that first you need to figure out what happened, and most importantly, stop panicking. We will calmly check everything in order.

1. Diagnostics of network connection.

After thoroughly checking all the wires and contacts, see what's wrong with the connection settings. Go through the Control Panel to the “Network and Sharing Center...”.
If you have any difficulties, just call your provider and check whether there is a signal or not.

We talk about a similar failure in the material “” and help you find a way out.

2. Blocking by antivirus software.

Try turning off this security program, at least for the duration of authorization in the application. It often happens that it comes into conflict with Skype, especially if you use little-known software. Don't forget to also find out what's going on Windows firewall, because it can also disrupt the normal course of business. Take a look at its settings and check if the messenger is blocked there.

3. Why does it still say “Unable to connect to Skype” if there are no problems with the Internet? You should update your messenger version. It's not difficult, and in the end you'll get a more advanced version of the program for pleasant communication on the Internet. If so, read our article with recommendations on this topic.

4. Internet Explorer is buggy.

What does this have to do with it? It so happens that the parameters of these programs are interdependent. In addition to the fact that it is advisable to update the browser to a newer version, you must also disable the option to work in offline mode. Path: File - Offline mode.

These are the main reasons why any person may develop Skype error"Unable to connect to the Internet." We hope that our solutions to it will be useful and effective for you.

Attention everyone!

By far the most in an effective way is Skype installation version 6.14. You can find it on the Internet. Removal helps almost everyone current version and installing 6.14 instead.

Judging by the frequently appearing posts and statuses in social networks, after the next Skype updates people began to experience difficulties logging into the program. For some, the problem is solved by reinstalling the program, for others, cleaning the profile, and for others, a detailed analysis of the situation and solution to the problem helps.

The day before yesterday I saw how one of my old and good friends had a problem - Skype simply stopped connecting, on the program screen when logging in, “Could not establish a connection to the server” was displayed. Reinstalling the program from the program archive on her computer did not help, so in the end I decided to help. :-)

I have a huge ten-year practice of correcting similar problems with Microsoft Windows all versions, so I roughly knew and understood what needed to be done. Just two weeks ago similar problem I visited one of my colleagues who was helped by cleaning her computer CCleaner program followed by reinstalling Skype. But here everything was more complicated.

If the method discussed in this article did not help you, but you are willing to pay for my time to solve a problem with your computer, contact me by mail, through the feedback form or comments on this note.

For small fee I will try to solve your situation.

It’s worth starting with the fact that Windows XP was installed, which, as many people know, has been no longer supported by Microsoft since April 2014. Well, it’s not supported, and to hell with it, it doesn’t matter to us. Only I was wrong...

Step 1 - Backup Message History

Like any normal person, my friend was very worried about the safety of her correspondence, which is understandable - these are colleagues, partners, and friends with acquaintances. So I first needed to save all the history from the chats.

This is done simply.

Open the “Start” menu - “Run”, enter %APPDATA%\Skype there and press Enter.
A directory with Skype files opens, in which you need to find an element with your login, go into it and copy the main.db file to the desktop, this is the history of the program.

In fact, I would recommend saving the entire Skype directory just in case, and then deleting it from this very %APPDATA%. If reinstalling the program helps, then we'll just replace new folder the one you saved in the previous step and all your settings will be saved.

Great! Backup Yes, you can tinker further...

Step 2 - Uninstall Skype

The next step I decided to remove was Skype old version and clean up all traces. To do this, I used the latest version of my favorite program for cleaning garbage in Windows - CCleaner. We go to the official website, download it and install it.

Then we launch the program, go to the “Tools” - “Uninstall programs” section, find Skype in the list and click “Uninstall”. This will take a few minutes.

Now you need to clean your computer's registry using the same program. We go to the “Registry” section, click on the “Search for problems” button and delete everything that is found.

Step 3 - Install Skype

Well then. Now you need to download the latest version of Skype from the official website. There are two options - download full version(offline), or installer via the Internet. Everyone chooses what they like best, I chose the second option.

Save the file to your computer, wait for it to download and install as usual.

I want to say that at this stage most of the problems are solved and you can calmly enter the program. But not everyone is lucky... :-)

Failed to getprocaddress for GetLogicalProcessorInformation

Yes, such an unpleasant error may occur after installing and launching the program. As far as I was able to find out, this only happens on computers with Windows XP Service Pack 2, which has been outdated for a long time and it’s time to update it.

Going to the official Microsoft website, I quickly downloaded the latest Service Pack 3. Installed, rebooted and... the problem was fixed! Skype is working.

Step 4 — Returning the correspondence history

Once the program has started, you need to quickly exit it and then move the main.db file back to %APPDATA%\Skype\your_login\. Answer positively when asked about replacement. After this, all correspondence history, chats and dialogues will be returned to your Skype.

Additions and notes

Note 1. I didn’t go into detail about the fact that I had suspicions of viruses on my computer, which were confirmed after checking my computer with Dr.Web CureIt. Then the installed Nod32 was removed and installed latest version Kaspersky Antivirus.

Note 2. The %APPDATA% path will not work on all Microsoft operating systems. Most the right way— search for the word “Skype” in the C:\Application Data\ and C:\Users\ directories.

Note 3. Using a proxy server when connecting to Skype can help you, but only temporarily. If none of the above helps, in the Skype login window there is a menu “Connection problems” or “Connection settings”, in it you can specify available proxy server and use it.

A week ago something happened to my Skype. I was working in the morning, turned off my laptop while I went to lunch, came back, and Skype wouldn’t turn on. The following message appears: “The connection cannot be established.”

I tried rebooting the laptop, updating Skype, but these actions did not bring the desired results. I uninstalled the old version of Skype, but the new one did not want to install.

I return to the old version, and there “the connection is not established.” I started asking friends and acquaintances what could be the reason? How to make Skype work? They offered the most different options, but, alas, none of them worked, especially since I had already tried most of them.

Alexander Gruzov came to the rescue (turn on heroic music here! :)) Sasha very quickly figured out what the problem was and helped me remotely (I am in Arkhangelsk, and he is in Moscow)

Several options were checked for why Skype does not connect (from suspicions of viruses, errors in the system and other little things). As it turned out, the problem was that for this version Windows more No automatic updates. Alexander, installed the updates, downloaded new version Skype, and voila - Skype works again. Everything was done quickly and clearly.

You could, of course, delve into all this yourself and figure it out, but I adhere to the principle that everyone should mind their own business, and it’s better to save your time and turn to a specialist if you don’t understand something yourself. Sasha, thanks a lot for your prompt help!

Irina Koryakina, http://www.irinakoryakina.com/

Other reasons for Skype not working

These options were found on the Internet, I have already checked some of them and made sure:

An old version of Internet Explorer or it is damaged.

Solution: update to the latest available version for your operating system, or install Skype version 6.14.

White screen when launching Skype.

Solution: Add the /legacylogin parameter to the Skype shortcut and try again.

If you want to thank me for the material, you can do it here :-)

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