Telephone operator mts. How to call the MTS operator from a mobile phone

Some issues are difficult to resolve without the help of the MTS help desk, but it is not always possible to get through on the first try, so the MTS company has provided several options for contacting the MTS Russian operator:

Ask a question to the MTS operator by phone by dialing the support number or choose another method of communication - it’s up to you.

How to call from a mobile?

We have already briefly described the main method of communication with the MTS network operator - using a call from a mobile phone. Now it’s worth taking a closer look at this method and some of the others listed - additional information will help you avoid a lot of problems that tend to arise when moving “from words to deeds.”

So, we are talking about ways to contact a “live” operator, that is, not a robotic system, but a real person whose job is to listen carefully to your problem and help solve it, focusing on the specifics of a specific situation. Now step by step.

As for waiting on the line itself, it is best to resolve your problems with the operator in the first half of any weekday, ideally before the lunch break. At this time you will hardly have to wait more than 2-3 minutes. In the afternoon, and even more so on weekends, the network is overloaded. Everyone wants to resolve their issues at this time, because it is the most convenient, but this is precisely what prevents a speedy resolution. The network is simply overloaded at one time, and idle for a long time at another.

How to contact from another network?

Now let's look at the situation when you are not an MTS subscriber, but you really need to call the MTS operator. This happens, for example, when one of the family members wants to restore a phone number whose SIM card was lost along with the phone.
There can be many situations, but the essence is the same - you are not an MTS subscriber, but you need to call the support service of this operator as soon as possible (preferably without spending money).

The way out of the situation is very simple - dial 8-800-250-0890 from your mobile phone and press the call key. For subscribers of other networks, by default, redirection to a queue to a “live” operator is provided, however, the algorithm of the service is regularly updated, so you may encounter, for example, a command menu.
As a rule, there is nothing complicated: you just need to select the command called “Technical Support”, after which you will be redirected to the operator.

Please note that calls to 8-800-250-0890 are possible for subscribers of all existing networks, but only in Russia - another number is provided for communication with the MTS operator outside the Russian Federation. MTS does not charge a fee for calling the specified number; withdrawals are possible only at the initiative of your network operator, but most large companies do not do this.

How to call from a corporation?

If you are the owner or person responsible for a corporate number and want to contact the operator, there is no point in waiting extra time! You can combine accounts, carry out basic operations, find out current data and much more using a special corporate number. Everything is very simple: dial 8-800-25-00-990 from your mobile phone and press the call key.

MTS company policy is aimed at reducing communication between specialists and clients. This becomes clear immediately after the subscriber fails to contact a “live” MTS operator for a long time. This opinion is also formed due to persistent recommendations to use an autoinformer or an official website for consultations. In this article you will learn how to call a consultant, including for free, from a SIM card of your “native” and other mobile operators, from foreign and corporate numbers, from abroad.

In the article:

How to call the MTS operator from your “native” SIM card

From your “native” SIM card, you can call the MTS operator for free, the service is available to customers anywhere in Russia where there is a connection. This can be done by dialing one of two short numbers - 08460 or 0890 . There are no charges for connection and conversation.

After connecting to the hotline, you will first hear a recorded greeting from an MTS employee. Don't rush to hang up! For the system to connect you to a “live” operator, follow the answering machine prompts: press button 2, then 0. After this, your number will be added to the “call queue”.

Average waiting time for a response – 20 minutes, during the day you have to wait longer than at night. There can be more than 30 subscribers in one queue; towards evening the load decreases and a “window” for calling appears.

The contact center operates 24 hours a day.

How to contact the help desk from SIM cards of other operators

You can call the MTS operator for free using a single number 8 800 250 08 90 . It operates throughout the Russian Federation and is available to subscribers of all mobile operators. Calling the helpline is free for any region of the country.

Step-by-step instruction:

Dial the phone number listed above.
If you do not want to listen to the end of the voice menu prompts, press the combination 2 0.
Rate the service (optional!).
Wait to connect with a “live” consultant.

Remember that you can call the specified number not only from a cell phone, but also from a landline or landline phone.

How to call a corporate client

For such subscribers a general federal number is available: 8 800 250 09 90 . A call to the support service is free of charge for clients of any mobile operator and is free when dialed from a landline phone if the user is located in the Russian Federation.

How to call MTS from a foreign number

Before contacting the MTS help desk abroad, dial +7 495 766 91 66 from a foreign SIM card or landline phone . Don't forget to enter +7, without this code the connection will not happen. This service is paid and is charged in accordance with the rates for international calls.

How to contact an operator from Crimea

On the territory of Crimea, the same contacts are used as in other regions of Russia. But contact with MTS technical support directly from the peninsula using the short number 0890 sometimes very bad: you have to wait a long time for a connection. In this case, you can call from SIM cards of any operators free of charge at 8 800 250 08 90 .

How to call while roaming in MTS

MTS national and international roaming numbers are different. If you are located within Russia, but not in your home region, you can call the customer assistance service by dialing 0890 or 8 800 250 08 90 . Tariffing is not carried out. After making a call, you need to wait for the voice message, press key 1, then 0. The connection will be established within a few seconds or minutes.

For subscribers wishing to contact the help center from abroad in international roaming, there is a hotline - 7 495 766 01 66 . A call to the number is free for those who dial it from their “native” MTS card. Funds are not debited from the account, regardless of the client’s country of residence.

After the connection is established, the robot will notify that the request has been accepted and a few minutes later the client will receive an incoming call from an MTS specialist.

How to quickly contact a consultant

Here's how to call the MTS hotline quickly:

Dial a short number (listed above). In order not to wait long, try to call a specialist after 15:00 or late in the evening - as a rule, at such times the workload of operators is lower.
Dial 8 800 250 08 90 from any mobile operator A. This method is suitable for those who cannot connect to the network, but it is only relevant for subscribers located within Russia.
Use number 0605 , it is easier to reach due to lower load. The mobile operator does not particularly advertise it, positioning it as a communication channel for VIP clients. At the same time, absolutely all subscribers can call it, free of charge.

If for some reason you were unable to call an MTS operator for free or even for a fee, use the feedback on the operator’s website. There you can ask any question related to MTS. The response from the site manager will come within a few minutes; they work around the clock.

Online customer support

You can write to the MTS technical support service from anywhere in the world to the operator’s email - [email protected].

You can also use Google Plus to communicate with company consultants – plus.google.com/113554086601338706616.

To follow the operator's news, subscribe to the MTS newsletter on Twitter - twitter.com/ru_mts.

If the subscriber was unable to reach the call center, there is another way to contact the MTS operator - contact a consultant or administrator at the company's salon. To obtain information you must have an ID card with you

When subscribers cannot resolve issues on their own using their Personal Account and auto-informer, they can call the MTS operator, without paying. There are both local and international numbers that make it easy to connect with an operator.

Many MTS subscribers know the number 0890 , by calling which you can reach an MTS specialist. But it comes with many unnecessary complications. After you get through, you need to listen to the robot, then take the suggested actions. Then you will be told that you need to wait some time, but the answer may take an hour.

But you have a choice. MTS has another number, you can call the operator on it. They answer it much faster and calls from different phones are free.

We have prepared small instructions for our readers, following which you can contact the MTS operator and ask questions that interest you:

First call the number 8-800-2500890 . You can call from absolutely any phone, including a landline;
Once the voice menu is activated, press 1 , Then 0 ;
After pressing the keys, you need to evaluate the consultant’s actions. To do this, click 1 or 0 , it doesn't matter;
After this, wait until you connect with an MTS consultant and ask your questions.

IMPORTANT

When calling the operator, keep in mind that you can call 0890 without paying only from a mobile gadget with an MTS SIM card. Calls from landline devices will be charged. If you call the number 8-800-2500890 , then calls from any devices and operators will be free of charge.

How to reach a live operator

Due to the fact that MTS operates in several countries and has several million subscribers, its short number 0890 is constantly overloaded with calls. Because of this, people have to wait half an hour or even longer for a response from a specialist.

This number has one more drawback. This is a voice menu. It is very confusing and most people spend a lot of time trying to figure it out. We will deal with this now:

To get started, call this number 0890 ;
First, they will tell you the news, then what offers MTS has for you. After this, the voice menu will turn on. It is not necessary to listen to all points, you can immediately press the key 2 , Then 0 ;
Rate the quality of work by clicking 0 or 1 . It doesn't matter;
After this, the answering machine will tell you that the operator will pick up the phone shortly. We advise you to be patient. Good luck!

How to call an MTS operator from Crimea

Many MTS subscribers travel around Russia and, when they get to Crimea, they don’t know how to call them to clarify their questions. But here everything is simple. You just need to know in which region your SIM card was registered. Today Crimea is Russian. Therefore, whether you bought a SIM card in Crimea or came there from another region, you need to call the same numbers. Let us remind you that for mobile phones MTS is a short number 0890 , and for landlines and all mobiles it is 8-800-2500890 .

If your phone has an MTS Ukraine SIM card installed, then you will have international roaming. To call a Ukrainian operator, dial this number +38-050-5081111 . Calls will be paid. Ukrainian subscribers will also have access to the number 111, but calls to it will be free only for mobile MTS.

Operator number for corporate subscribers

For all MTS subscribers who have a corporate phone number, a single federal number is also available 8-800-2500990

How to contact the MTS operator in roaming

For all those who like to travel around Russia with an MTS SIM card, the following numbers will be useful for contacting the operator: 0890 And 8-800-2500890 . Instructions for them are above.
If you went abroad and found yourself in roaming, you can contact the operator by phone +7-495-7660166 . Calls from an MTS SIM card are not charged. But dial the number via +7.

Alternative methods of communication

Little known methods:

If you were unable to contact a consultant by phone, go to:
You can resolve many issues yourself through your “Personal Account”. It is located here https://lk.ug.mts.ru/. In your “Personal Account” you can check the availability of active services, change your tariff plan and order call details. If you cannot log into your MTS personal account, you can read the detailed instructions;
If all the previous methods do not work, then you can contact your nearest office. To do this, you need to take your passport with you.

Now you know how to call the MTS operator for free and how to do it quickly.

We hope that all this information was useful to you.

Every company that respects itself and its clients has its own 24-hour help center. Of course, MTS is no exception. Each subscriber of this operator can contact a customer support specialist free of charge at any time. By calling the help center you can get an answer to almost any question. The problem is that many simply do not know how to call the MTS operator. There are several numbers to contact a support specialist. All of them are free and available 24 hours a day.

You can call the MTS operator using one of the following numbers:

0890
8 800 250 08 90
+7 495 766 01 66 - number for contacting the MTS operator in international roaming;
8 800 250 09 90 - support number for corporate clients;
0 800 400 000 - (free call from any numbers) or 111 (only within the MTS network) - MTS Ukraine contact center;
+375 17 237 98 98 - MTS Belarus operator number.

As you can see, the MTS support service provides a fairly large number of numbers. Before calling the MTS operator, we recommend reading this article in full. The fact is that when you call any of the above methods, you will not hear a specialist answer. Initially, you will be taken to an automatic voice menu, then you need to enter a certain combination of numbers and only after that you can ask your question. It is worth noting that you often have to wait a long time for a specialist’s response. We will tell you how to contact the operator faster, and also consider alternative ways to contact support.

How to call MTS Russia operator

The MTS company provides its services in several countries, for example, in Belarus and Ukraine, but the largest number of clients are in Russia. This is why Russians most often think about how to call an operator on MTS. If you purchased an MTS SIM card in any region of Russia, then the numbers below will help you get advice from a specialist at the MTS help center. Unfortunately, there is no single number that will allow you to contact the operator for free from any number and anywhere in the world. Therefore, you need to know all the help center numbers and their purpose.

Before contacting the operator, you should try to solve the problem yourself, of course, if possible. For example, if you need to know how to disable MTS subscriptions, you can read our separate review. Our website also contains many other useful articles that will help you avoid the need to waste time waiting for an operator to respond. Also, do not forget that the number can be managed through your personal account; by the way, we will return to this issue later, but for now let’s move on to the main topic of the article.

MTS Russia operator numbers:

0890 - only for calls from MTS Russia numbers;
8 800 250 08 90 - multi-channel federal number (you can call from the numbers of any operators and home phone);
+7 495 766 01 66 - number for contacting the MTS operator in international roaming.

That is, if you are calling from an MTS number, you can use a short number to contact the operator 0890 , if you need to contact a specialist from a landline or mobile operator, then the number must be appropriate (see number above). If you are abroad, then you need to call the number +7 495 766 01 66 , this is the only way you can communicate with a help center specialist and not pay for the call.

It is worth noting that despite the difference in numbers, they all allow you to call through a single voice menu, that is, a direct connection with a specialist will not occur immediately. To hear the voice of a living person, you will have to listen to an auto-informer who will tell you which numbers you need to press to contact the operator.

In addition, you will have to spend time waiting for the consultant to respond. That is why we recommend that before calling the MTS operator, you try to solve the problem yourself. If you cannot do without the help of a specialist, then use the instructions below to at least reduce the waiting time for a response.

Call the number 0890 , 8 800 250 08 90 or +7 495 766 01 66 (when and which number should be used is indicated above);
After you hear the voice of the autoinformer, press the number 1, then 0;
Select whether you want to evaluate the quality of the operator’s work by clicking on the corresponding number;
Wait for the operator's response. You will be informed of the approximate waiting time.

If the operator does not answer for a long time, you can try to call back later, or use alternative methods of contacting the contact center. Information about current alternative methods is provided at the end of the article.

MTS operator number in Belarus and Ukraine

Mobile operator MTS has a huge customer base. MTS has subscribers not only in Russia, but also in other countries, for example, there are a sufficient number of them in Belarus and Ukraine, therefore, you should tell how to call the MTS operator in these countries.

MTS Belarus operator numbers:

0880 - a toll-free number to contact the operator when you are on the MTS network;
+375 17 237 98 98 - a toll-free number that allows you to call the help center from any number, including a landline phone.

By calling the indicated numbers you can change your MTS tariff, manage services, find out your balance and, of course, get expert advice. The operator's response time depends on the network load.

MTS Ukraine operator numbers:

111 - short number for calls from MTS numbers;
0 800 400 000 - number to contact the operator from any phone;
+38 050 508 11 11 - help center number when roaming abroad;
555 - number for quick connection with an operator (cost - 0.47 UAH per call).

As you can see, MTS Ukraine subscribers have the opportunity not to waste time waiting for an operator’s response, but to receive advice immediately, however, the service is paid. Some time ago something similar was in effect in Russia. There was no separate number, however, informing the subscriber of the waiting time, the autoinformer offered to receive advice out of turn for a fee.

Alternative ways to contact the operator

We told you how to call the MTS operator. Now you know all the current numbers. It would seem that this could be the end of it, but there is some problem - waiting for a specialist’s response. Unfortunately, it is not always possible to quickly reach an MTS operator. Sometimes the wait lasts more than 10 minutes. Not everyone has the patience to wait that long. If you don't want to wait, then try to solve the problem using one of the methods below. In addition, you can always solve the problem yourself through your MTS personal account.

You can contact the MTS operator in one of the following ways:

Use the “My MTS” application to ask a question to a help center specialist in chat mode;
Ask your question by email [email protected]. You can ask for an email or call back;
Use the Call Back service. The service is not connected or managed in any way. Usually the autoinformer offers to use it when all the specialists are busy.

The most attractive is the first method, which involves using the “My MTS” application. You can correspond with a consultant through this application completely free of charge.