Beeline mobile network operator number. How to call a Beeline operator - a quick way

From time to time, subscribers of the Beeline operator VimpelCom have communication difficulties. It is believed that to solve it, it is enough to call the operator’s help desk and ask a question to a consultant. With the increase in the number of subscribers, many recurring topics have appeared, the answers to which are on the site or can be given in automatic mode without direct human participation.

In an effort to accustom clients to a certain degree of independence and the ability to find answers to typical questions, technical service The operator has developed an algorithm to help solve the problem. But even the most advanced action plan is unable to foresee all situations that may require a conversation with a support specialist.

And the question arises: How to find the treasured words “to connect to an operator, press zero or stay on the line” in the labyrinth of voice menu items?

How to call a “live” Beeline operator

To ask a question to a customer service representative for each operator mobile communications There are specially designated phone numbers. They are communicated to subscribers upon purchase starter pack or connecting services. They can always be found on the operator’s website, and calls to them are free under certain conditions.

Beeline has these numbers:

Short number 0611. Calls to it are free when the subscriber is in his home region or in intranet roaming. The subscriber of the Beeline operator is offered a fairly extensive menu, which provides various options questions and difficulties and ways to solve them. But the ways to reach a consultant are constantly changing. The prompt to dial 0 can sometimes be at the end of the main menu or after the 2nd item. But more often it is hidden in the 3rd submenu of the 3rd item of the main menu. By the way, the 3-3-0 algorithm is for some reason popular with mobile operators. Often, when figuring out which number is needed to contact the voice helpline, you have to wander through all the sections quite a bit. During peak network hours and at night, it is completely blocked. Moreover, the subscriber is not informed about this. Just after a long wandering around various nooks and crannies automatic service support reports: “nothing selected” and “the communication session has ended.”

Federal technical support numbers. For the convenience of customers, Beeline, unlike other players in the mobile communications market, has federal numbers hotline immediately divided into groups:
– 8-800-700-0611. You should call the operator if the mobile Internet on your smartphone or tablet is lost; in case of problems general plan;
– 8-800-700-8000. They will help if something happened to your home Internet or digital television from Beeline operator;
– 8-800-700-2111. The number is dialed when there are problems transmitting information via Wi-Fi technology;
– 8800-725-5725. And here they will tell you the characteristics of the products presented in the online store.
All numbers have autoinformers. Before getting to a conversation with a person, you should carefully listen to the answering machine prompts in order to connect with the right consultant.
– +7-495-797-2727. Number for subscribers located outside of Russia. You can solve communication problems in international roaming. If you call an operator from a Beeline SIM card, there is no charging for it.
– 8-800-700-0611. This number has already been mentioned in the emergency list. It has another area of application. You can call here from SIM cards of third-party mobile operators - MTS, Megafon and Tele2. Consultants are interested in transferring other people's clients to their company, so when they see the phone number of another operator on the display board, they are more willing to pick up the phone in the hope of making money. For us it's more easy way get to a conversation with a live person, bypassing the automatic advisor. In addition, calls to phones with an 800 code are free for city subscribers.

Alternative ways to contact the Beeline operator

Get what you're looking for background information it is possible alternative ways. For example, using mobile application"My Beeline". If you use mobile communications using a smartphone or tablet, install it on your gadget.
WITH home page applications are asked to “talk” with a customer support specialist in writing. In correspondence, you can get an answer to your question quite quickly.
By logging into your personal account, you can see full information in my own way tariff plan. In chapter " Feedback"You can send a message and receive a response.
Those subscribers who are not in a hurry should send letters with questions to the following addresses: Email. You can contact consultants directly at:
– otvet @ beeline.ru. Problems with the World Wide Web, USB modem, general questions.
– support @ beelinewifi.ru. Write about difficulties with connecting via Wi-Fi.
– internet @ beeline.ru. Write here when you don’t know how to deal with wired
connection or digital TV.
– fix @ beeline.ru. This address is for those interested fixed line Beeline.
Answers to questions asked by e-mail usually arrive within an hour.
Subscribers cellular communication, whose tariffs allow unlimited communication on social networks, can find support on Odnoklassniki, VK or Facebook. Here you can count on communication around the clock.
Who couldn't be reached by phone? remote assistance, it is recommended to go to your nearest Beeline sales office. Here you will receive all the necessary advice, but only in work time. When applying, be sure to have your passport with you and be a Beeline client.

The unified support service for Beeline subscribers in Moscow and the Moscow region works for subscribers around the clock and without interruptions.

Single toll-free number for Beeline subscriber support service Moscow:

8800 700 0611 /

Call on single number 24/7 Beeline support center 8800 700 0611 from mobile or landline absolutely free.

How to call Beeline in Moscow?

When calling to " Beeline Moscow hotline» from a mobile phone connected to the operator’s network in Moscow and the Moscow region, please use the free and 24/7 number help desk to connect to a Beeline help desk operator.

For calls from a mobile operator of another operator (Megafon, MTS and Tele2) use free phone 8800 700 0611 .

Was there an erroneous charge or do you want to change your tariff and services? Be prepared to provide the operator with your passport data - they are necessary to provide personal services and securely identify clients. You can also contact the nearest Beeline express service office in Moscow and in all cities of the Moscow region.

Helpline number for calls from abroad and international roaming:

+7 495 9748888

When you are roaming from Beeline or in the regions of Russia, all calls to the number +7 495 9748888 will remain free for you from a mobile connected to the Beeline network. At the same time, if you want to call the contact center +7 495 9748888 from any other phones - calls are paid in accordance with the tariffs of your telecom operator. When calling, be sure to dial the number in international format, starting with Russia code +7.

Online support for Beeline customers in Moscow

Our support service works for subscribers not only by phone, but also online. Register in official communities operator and feel free to ask any questions you are interested in, complain about service or fraud - all requests will be promptly reviewed by Beeline employees. Love email? Write to our address This email address is being protected from spambots. You must have JavaScript enabled to view it. — we will try to answer and quickly solve your problem.

Beeline customer service is available for your questions and suggestions on the most popular social networks. Join Beeline groups In contact with , on Odnoklassniki and in Facebook .

Subscribe to the official microblog V social network Twitter. PR specialists regularly publish the most interesting information and the latest company news in Russia.

Cities of the Moscow region in which Beeline operates

Beeline customer support at 88007000611 operates in the following cities and populated areas MO:

Bronnitsy, Dzerzhinsky, Dolgoprudny, Dubna, Zhukovsky, Zvenigorod, Ivanteevka, Korolev, Kotelniki, Krasnoarmeysk, Lobnya, Losino-Petrovsky, Lytkarino, Protvino, Pushchino, Reutov, Roshal, Serpukhov, Khimki, Elektrogorsk, Balashikha, Domodedovo, Yegoryevsk, Zaraysk, Istra, Kashira, Klin, Kolomna, Krasnogorsk, Likino-Dulyovo, Lukhovitsy, Lyubertsy, Mozhaisk, Mytishchi, Naro-Fominsk, Lakes, Orekhovo-Zuevo, Pavlovsky Posad, Podolsk, Ruza, Serebryannye Prudy, Stupino, Fryazino, Chernogolovka, Chekhov, Shatura, Shakhovskaya, Elektrostal, Volokolamsk, Voskresensk, Dmitrovsk, Odintsovo, Pushkin, Ramensk, Sergievo-Posadsk, Serpukhov, Solnechnogorsk, Taldom, Shchelkov, Vlasikha, Voskhod, Star City, Krasnoznamensk, Molodezhny.

In contact details operator Beeline in the capital region (Moscow and Moscow region) changes are possible. We recommend checking up-to-date information By 24/7 telephone hotline (help desk mobile operator) 8800 700 0611 or on the official website www.beeline.ru/msk. The information provided and links are current as of June 2018.

In order to maintain High Quality customer service, all conversations with specialists help center Beeline is being recorded for further consideration. You can count on prompt answers to any questions, including, for example, “” or “What is the number of the Beeline operator,” through. All tariffs and prices for Beeline services in Moscow are given in the current section for informational purposes only.

Today we will look at one of the main questions that sooner or later arises for any Beeline subscriber - “How to call the Beeline operator?”

All mobile communication companies, without exception, almost from the moment of their founding, create their own divisions with call centers in different parts of the world in order to help customers when they have any problems. However, Beeline, like many others, provides its clients with only some types of communication with its consultants, transferring the majority of incoming requests to an answering machine.

How to call a Beeline operator using a service number

To contact one of the consultants, you are offered the option of dialing a short number 0611 , however, many of those who tried to wait for a response from a live operator sooner or later realized the pointlessness of waiting.

Often at the other end of the line you hear the friendly voice of an answering machine, actively talking about the status of your balance, the current tariff, the latest notifications from Beeline, as well as everything in the world except information about contacting a live specialist.

The remaining operators at least reserve the right for the client to listen to the information, and one of the menu items will be to wait for the operator’s response. Right here this service so well hidden behind dozens of voice menu commands, the contents of which, moreover, may change depending on the subscriber’s region, and simply over time.

Therefore, you have the opportunity to listen to the autoinformer for a long time and confidently dial the required combination to contact the call center. However, it is worth considering that dialing may take a very long time.

Alternatively, immediately after calling 0611 and connections to the answering machine, you can press one and then zero. With some probability, you will hear a voice informing you that the connection with the operator will occur within a minute. Now all that remains is to wait and hope for a miracle.

“We will call you back” function

Surely few people know about its existence. Yes, now you can order for free back call from the operator instead of spending tens of minutes on the line waiting for an answer. It is worth considering that this service is active only when there are no available call center operators.

To use the “We will call you back” function, you must dial service number 0611 , and then carefully listen to the information from the answering machine, among which may flash an offer to order a call from a representative of the Beeline call center. If you hear this, feel free to press one and wait for someone to call you.

The service is free and available both in roaming and in the home network.

If you do not have big amount time, then later in the text we will suggest a way to contact one of Beeline’s consultants using a federal number.

How to reach an operator using a federal number

If you do not want to wait on the line for a long time, then this option Contacting a live Beeline call center consultant is just perfect. The only BUT this method- this is what to call the hotline 8 —800 —700 —0611 You can from any phone (yes, even landline), but not from a Beeline number.

Before you are connected to an operator, wait until the answering machine message starts playing, and then press 0. You will be offered to hear everything previously said by the answering machine again by selecting one of the options, but you don’t even have to listen to all this and feel free to press 0 again. After this action, you will be informed that the call has been forwarded to the operator - all you have to do is wait for his response.

In addition to this hotline, Beeline has others free numbers call centers where they will help you solve this or that problem:

8-800-700-0611 – number for questions regarding mobile communications and Internet traffic
8-800-700-0080 – number for solving problems with USB modem
8-800-700-2111 – questions about Wi-Fi operation
8-800-700-8000 – problems with home Internet or television
8-800-700-9966 – resolving issues related to “Home Internet Light” or home telephone

We call Beeline operators while roaming

In case the client is roaming internal network, you can call the operator using federal number 8 —800 —700 —0611 , which we mentioned just above, as well as by dialing the short number 0611 .

If you want to reach a specialist while in international roaming, you can do this by calling + 7 —495 —974 —8888 . Please note that dialing must be mandatory be carried out through +7 . This service is free only for calls from Beeline numbers.

Several more ways to contact Beeline call center specialists

None of the options we listed above could help you? Dont be upset! There are several more alternatives for connecting to operators and now we will tell you about them!

whatsapp Beeline

Beeline introduced new option communication with customer service

All you need to do is add it to your contact list +7 —968 —600 —0611 , after which you will automatically be able to write text messages directly to the operator using WhatsApp messenger. This method is the most convenient for those who are abroad.

No need to call specified number or try to add it to a group conversation - they simply won’t answer you!

Tariffing at using WhatsApp carried out in accordance with the subscriber's tariff, if he uses mobile internet. Via Wi-Fi, of course, free of charge.

SMS-support

Ask a question to a Beeline specialist using a regular SMS by sending it to the number 0611 . The answer is in the form text message You will receive within 2-3 minutes. The service operates around the clock and is completely free.

Online chat

You will be able to talk with one of the operators via online chat. To do this, just follow the link http://moskva.beeline.ru/customers/contact-page/, and then select the item called “Chat with a specialist” in the interactive menu located at the top right. Before starting a conversation, do not forget to fill out all the fields in the form that opens.

Feedback

This service is slightly reminiscent of ordering a call, which we described above in this article, but a different mechanism of action is used here. First, you need to go to the contacts page on the official Beeline website using the link http://moskva.beeline.ru/customers/contact-page/, then write a letter to the support service using the interactive menu item called “Feedback Form” .

Do not forget to clarify the topic of your appeal and describe the question, down to the smallest detail. The response will be made by e-mail or via phone call at a time convenient for you. In addition, if you have a problem accessing a Beeline number, then you can specify any other number and they will call you back!

Subscribers of the mobile operator Beeline often need advice on certain issues. It is clear that many problems can be solved with the help of self-service services, but they are not a universal panacea. Find Beeline contacts in Lately is becoming more and more difficult - it feels like the operator is deliberately refusing to serve its customers in voice mode. Therefore in this review We will show you all the ways to get help quickly.

Self-service

The Beeline operator provides its customers with enough quality service. Voice communication is very clear, the Internet is fast, SMS and MMS are delivered instantly and without delay. However, subscribers often experience problems with various services:

Poor phone reception at one point or another;
The payment sent to the balance did not arrive;
The smartphone stubbornly refuses to connect to the Internet, etc.

In general, not everything is as smooth as Beeline’s clients would like it to be. It is not surprising that people start looking for operator contacts.

If you cannot understand why the money was withdrawn from you, or you cannot disable or activate certain services, you can use self-service systems. To do this, you need to install it on your phone special application or use the “Personal Account” on the operator’s website. Practice shows that up to 90-95% of all problems can be solved here - change the tariff, get rid of subscriptions, get a printout of calls, etc. In the most difficult cases you will have to contact the Beeline contact center.

Problems with cellular communications - call center contacts

Finding contacts of a Beeline operator is becoming increasingly difficult for an ignorant subscriber - if previously help desk numbers were published on all information and advertising materials, today finding contacts is problematic (if you don’t know the number in advance). Number contact center Beeline even disappeared from the official website, although it is considered good form to indicate hotline numbers (and in the most visible place). It seems that the operator is deliberately blocking communication channels, saving on the number of its consultants.

The following signs indicate this:

The waiting time for calls to the Beeline Call Center has increased;
The help desk often drops calls;
Autoinformers do not provide access to the contact center;
At night, calling the help desk is not possible;
There is a general redirection of all requests to self-service.

But we will not offend you and will reveal to you all the operator’s contacts.

When analyzing contacts of the support service with the Beeline operator, you need to remember short number 0611 (write it down in your contacts if you can’t remember). This number is available exclusively from phones belonging to Beeline - calling it from phones of other cellular providers is useless. To communicate from other mobile and landline phones, use alternative contact– number 8-800-700-0611.

Please note that when you call the call center, an irresistible auto-informer will be waiting for you with a whole fountain of eloquence. And it is simply impossible to shut up this fountain - it stubbornly offers to use self-service services and does not allow you to contact consultants. If you are tired of jumping through the branching voice menu, use the number 8-800-700-0611 from a landline or other mobile phone, and after dialing, press the “0” button until a mournful voice informs you that your call is being transferred to the contact center.

Yes, Beeline desperately hides its contacts and does everything possible to prevent its “native” subscribers from contacting live consultants. But there are still ways around it; we talked about one of them just above. But we forgot about those who are in international roaming - these people are recommended to create a contact in their phone with the number +7-495-974-88-88.

By the way, for those who are in their network, information is not provided - the autoinformer persistently sends a phone number 8-800-700-0611, not allowing you to establish contact with consultants.

Internet from Beeline - contacts

Beeline contacts for solving problems with mobile Internet will be useful for those who have difficulty accessing the Internet. world wide web. If something happened to the Internet on your phone, call 8-800-700-0611 – This is the standard support contact. For support regarding the operation and functionality of USB modems, you should call 8-800-700-0080 - immediately after dialing you will be asked to wait for a response from a specialist.

Do not try to get help information on mobile communications from the above contact - it was created specifically to solve problems with wireless 3G and 4G modems.

If you use the Internet through points Wi-Fi access, company-owned Beeline, and you have any problems, call 8-800-700-2111. If the question is related to home Internet and TV, write it down in your phone book next contact– 8-800-700-8378. By services home phone and home Internet Light call 8-800-700-9966. Beeline online store contacts – 8-800-725-5-725, 0070 or +7-945-725-5-725.

The Russian operator Beeline offers many ways to communicate with consultants who help subscribers with all their questions and solve their problems. Although today there are many ways to figure things out on your own, sometimes difficult tasks arise that only experienced specialists can do. Therefore, we will offer you several working methods on how to call the Beeline operator with different phones and how to get advice in other ways.

For questions about tariffs, services, packages, subscriptions, it is not necessary to contact consultants, because all this information accessible language stated on the official website operator Beeline http://moskva.beeline.ru/, as well as in personal account https://my.beeline.ru/, in which every subscriber can register.

How to contact the Beeline operator using a short number

All Beeline clients know the short phone number company 0611, which first offers all the information in a voice menu. The call is free from a Beeline SIM card.

All questions are conveniently located in thematic sections, so everyone can figure out which one they should choose. There is no single option for communicating with a live specialist, since sections change very often, and their location differs depending on the region, which causes some difficulties.

Usually if you for a long time If you are in the voice menu and do not take any steps, the answering machine offers to call a consultant operator. Agree and wait your turn.

Sometimes the waiting time can take more than 30 minutes. To solve your problems faster, we recommend that you call 0611 in the morning or lunchtime on weekdays. In the evenings and on Fridays, specialists are very busy and you can remain on line for even an hour.

How to call the Beeline operator from a mobile phone

If you are not able to call with Beeline, you can do this from any other SIM card. From all mobile phones Russian Federation You can call a consultant operator free of charge at 8 800 700 0611.

Here you will also deal with an autoinformer. But there is fast decision: Press 0, then 0 again. After the message that your call has been transferred to an operator, wait for a connection to the call center.

Keep in mind that this number is free from all SIM cards: MTS, Megafon, Yota, Tele2 and others, except Beeline.

There are several phone numbers for questions on the same topic:

To contact us regarding WiFi work 8 800 700 2111 .
For consultations on the operation of the modem 8 800 700 0080.
To contact a specialist on television and home Internet from Beeline - 8 800 700 8000.
For subscribers who have connected home Internet or phone Light – 8 800 700 9966.

Beeline operator telephone number for communication from a landline number

From any landline phone in the Russian Federation you can keep in touch with Beeline support service specialists. To do this, dial 8 800 700 0611 and wait for your turn. All calls to this phone number are free in Russia.

How to call a Beeline operator while roaming

If you are outside your country in international roaming, and you have urgent problems that only an experienced Beeline employee can help solve, you should use the number +7 495 974 88 88. From any country in the world outgoing call will be free provided that you use the SIM card of this cellular company.

How to call a Beeline operator from Crimea

Residents of the Republic of Crimea can use all the numbers specified in this article: 0611 only with Beeline, 8 800 700 0611 from other Russian SIM cards, as well as thematic specialists 800 700 8000, 800 700 9966, 8 800 700 0080, 8 800 700 21111111111111 , the meaning of which you can find in the section "from a mobile phone".