What to do if your MacBook freezes - different ways to solve the problem. Alternative methods to boot and shutdown your iMac

Macbook, like any other personal computer or laptop, has the ability to turn on, turn off and reboot. If personal computers running an operating system Windows systems use one set of methods to perform a given operation, then these actions are slightly different. Therefore, Windows OS users, switching to new platform, do not know how to turn off the MacBook or turn it on. Our instructions will also be useful to those who are encountering such equipment for the first time and want to learn basic control operations.

Types of computers from Apple

All computer technology This company is divided into laptops and all-in-one PCs. Regardless, you get a device running the OS X operating system. This means that all operations to turn on, turn off, etc. are carried out in the same way. You can turn off an iMAC (all-in-one desktop computer) in the same way as a laptop. Therefore, the instructions will be the same.

How to turn off Macbook Air?

The most correct and simplest way is the following procedure:

• click on the menu button that is marked company logo companies (apple);

• in the menu that opens, select “Turn off”;

• confirm the action;

• after that, wait until all work processes are completed;
• close the lid of the laptop computer.

If you simply close the lid, but do not follow the steps described, the PC will go into sleep mode. This condition does not apply to monoblocks. The described method works if your device is fully functioning. But what should those whose MacBook or computer freeze? The operating system does not allow you to execute necessary actions, so you need to resort to a forced shutdown.

How to force shutdown MacBook?

IN top corner There is an on/off button on the keyboard. To turn off the power to the device.

If it freezes, you need to hold down for a few seconds this button. After about 10 seconds of holding, the laptop screen will go dark. This means that the computer has completely turned off.

You should not wait for the battery to completely discharge by disconnecting the power cord, as some “experts” on the Internet advise. Firstly, you will spend a lot of time on this method, and secondly, such actions will have a bad effect on the condition of the battery itself.

How long does it take to turn on a MacBook or iMAC?

Switching on is carried out using the same button as switching off. Due to good system optimization, devices turn on quite quickly. Answering the question of how many seconds you can turn on a Mac depends on the generation of the device. With each subsequent line of laptops, creators improve performance and optimization, which makes computers boot faster and faster. Most of all, the startup speed depends on the media used - HDD or SSD. The second option boots the system in a matter of seconds, and with hard drive you have to wait up to one minute. Of course, it all depends on the model and operating condition of the device.

Fair, not overpriced and not underestimated. There should be prices on the Service website. Necessarily! without asterisks, clear and detailed, where technically possible - as accurate and concise as possible.

If spare parts are available, up to 85% of complex repairs can be completed in 1-2 days. Modular repairs require much less time. The website shows the approximate duration of any repair.

Warranty and responsibility

A guarantee must be given for any repairs. Everything is described on the website and in the documents. The guarantee is self-confidence and respect for you. A 3-6 month warranty is good and sufficient. It is needed to check quality and hidden defects that cannot be detected immediately. You see honest and realistic terms (not 3 years), you can be sure that they will help you.

Half the success in Apple repair is the quality and reliability of spare parts, so a good service works with suppliers directly, there are always several reliable channels and its own warehouse with proven spare parts current models so that you don't have to waste extra time.

Free diagnostics

This is very important and has already become a rule of good manners for service center. Diagnostics is the most difficult and important part of the repair, but you don't have to pay a penny for it, even if you don't repair the device based on its results.

Service repairs and delivery

Good service values ​​your time, so he offers free shipping. And for the same reason, repairs are carried out only in the workshop of a service center: they can be done correctly and according to technology only in a prepared place.

Convenient schedule

If the Service works for you, and not for itself, then it is always open! absolutely. The schedule should be convenient to fit in before and after work. Good service works on weekends and holidays. We are waiting for you and working on your devices every day: 9:00 - 21:00

The reputation of professionals consists of several points

Company age and experience

Reliable and experienced service has been known for a long time.
If a company has been on the market for many years and has managed to establish itself as an expert, people turn to it, write about it, and recommend it. We know what we are talking about, since 98% of incoming devices in the service center are restored.
They trust us and convey complex cases other service centers.

How many masters in areas

If there are always several engineers waiting for you for each type of equipment, you can be sure:
1. there will be no queue (or it will be minimal) - your device will be taken care of right away.
2. you give to Macbook repair an expert in the field of Mac repairs. He knows all the secrets of these devices

Technical literacy

If you ask a question, a specialist should answer it as accurately as possible.
So that you can imagine what exactly you need.
They will try to solve the problem. In most cases, from the description you can understand what happened and how to fix the problem.

Unfortunately, any computer user may encounter a problem when the operating system Mac won't boot and seems to freeze during the loading process. It usually looks like this: the computer starts to boot, the Apple logo appears on the screen as usual, but then nothing happens - the system does not boot, and the computer does nothing but forced shutdown The power button does not respond. In other cases, a loading indicator may appear under the Apple logo (similar to the one shown in the image above), but then nothing happens. Why does this happen and how can you fight it? Is it required in such cases? Let's figure it out in order.

Why Mac won't boot and freezes at the Apple logo

The reasons why the Mac stopped booting can be different:

• Operating system failure due to damage to important system files(for example, in the case of not correct installation updating system components, or installing a new OS).
• Damage to system files due to malware.
• Absence free space on the computer's boot volume.
• Inability to detect the boot volume due to a software error or cable damage hard drive(a clear symptom of this is).
• Malfunction of hardware components (damage to the hard drive or SSD, defective video chip, etc.).

Mac won't boot and freezes. What to do?

Depending on the reasons for the problem, there are different variations of its solution. Some you can try to implement yourself, while others can only be implemented by a specialist at a service center. Below we will give some recommendations on what you can do if your Mac stops booting and freezes on Apple logo or loading indicator. Let's start with something simple.

Boot in Safe Mode

Few people know that the operating room Mac system OS allows you to boot into safe mode (Safe mode), which allows us to identify various software errors systems. IN Safe mode mode only the system kernel with the main important functions, while booting the computer in safe mode, the file system is checked for errors and, if possible, eliminated. Therefore, in most mild cases Mac boot in safe mode followed by correct soft reboot may solve the problem if your Mac won't boot and freezes.

In order to boot a Mac (it doesn't matter whether it's a MacBook, iMac or Mac Mini) in safe mode, it is necessary When you turn on the computer, hold down the "Shift" key on the keyboard and hold until the loading indicator bar appears. Note that time MacOS downloads in safe mode takes significantly longer than standard download operating system, so we recommend being patient.

Correcting Errors Using Disk Utility

Disk Utility is specialized application to work with the boot volume and file system MacOS, which allows, in addition to standard features formatting or partitioning the disk, check the disk and boot partition for errors and correct access rights to system files.

To run Disk Utility if your computer won't boot normally, you need to boot from the built-in MacOS recovery partition. For this it is necessary When you turn on the computer, press the Alt/Option (⌥) button and hold it until the boot partition selection screen appears, then select the Recovery partition. Force booting from MacOS recovery partition can be done by pressing a keyboard shortcut Command (⌘)-R when you start the computer.

When the recovery partition is launched, you need to select "Disk Utility":

In Disk Utility, select the "First Aid" section and click "Run" (relevant for MacOS versions El Capitan and Sierra), or manually select "Check Disk" and "Check Permissions" (available for OS X Yosemite and older). If at the end of the process disk utility will report that the disk is good or restored, then try restarting the computer and check the loading of the operating system again. In case of successful correction of the found MacOS errors should boot correctly in normal mode.

If, during the verification process, the disk utility displays an error message that cannot be corrected, you should think about how to save important files and documents, and then reinstall the operating system.

Reinstalling the MacOS operating system

If your Mac won't boot and is stuck at the loading indicator, and recovery regular means does not give results, then, most likely, it will hardly be possible to do without reinstalling the operating system. At the same time, given the fact that the computer does not boot, retrieving the user’s files and documents can be very problematic.

To extract files from boot volume that can't start, you'll either need to connect your computer to another Mac in external drive(the method is not very simple and requires a second Mac computer, FireWire or Thunderbolth cable, and strict compliance Mac versions OS on both computers), or connect to a computer with external media with an installed operating system, or special software for extracting and transferring data.

Unfortunately, not everyone Mac user there is the possibility of carrying out similar manipulations and, when faced with a situation when their computer stops loading correctly and freezes, and simple ways solutions to the problem do not help, they simply do not know what to do. If your MacBook Pro, MacBook Air or iMac does not boot or the operating system freezes when loading, you can always contact the specialists of our service center for help. will be carried out as quickly as possible, taking into account all your wishes about saving important data and the desired settings that our employees will make for your computer so that it pleases its stable work for a very long time yet.

If your macbook freezes on the apple, we can fix it quickly - in 30 minutes. Contact us!

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6 comments to the article "What to do if your Mac does not boot and freezes at the Apple logo"

I have exactly the same problem - my Mac won't boot and freezes at the Apple logo
It hangs on the apple for a long time, then a chamomile appears, starts spinning, and so on ad infinitum.
I have important data there and I'm afraid of losing it. Can you restore both the data and the functionality of my MacBook?

• Hello Alexander!
  Sometimes, such problems are associated with the physical death of the hard drive on your Macbook. Unfortunately, hard disks On MacBooks they fail and not as rarely as we would like. If this is your situation, then we will need to separately remove the data that can be saved. After that buy new hard disk, install it, and return all saved data back, after installing the system.
  The cost of such a service is agreed upon with the client, after a thorough diagnosis of hard drive damage.

Sometimes even users of such reliable technology as Apple have a question: the MacBook is frozen, what should I do? First of all, you need to figure out what led to this incident. Since the PC owner himself is often to blame for this. But it is also possible that the equipment itself may break down, or there may be problems with the hardware.

Reasons for freezing

All possible reasons Hanging can be divided into three main categories:

• program crash;
• OS crash;

Program crash

Apple technology is quite conservative. Despite this, some companies, as well as just private programmers, are developing software for MacBooks. Such crafts often cause equipment to freeze.

You can cope with this trouble in various ways:

• check everything installed programs for the presence of malware;
• use special quarantine;
• use Gatekeeper.

The best way to deal with a problem is to prevent it from occurring. That is why the equipment from the manufacturer in question has a function to check programs for the presence of malware.

If there is even the slightest probability of something like this being present on the PC, a corresponding message will immediately be displayed on the computer screen. Also this function allows you to quarantine an application.

The Gatekeeper feature, which is implemented in OSX Lion 10.75, makes it possible for their developers to attach special signatures to programs. Installing software that does not have special, is simply impossible. Gatekeeper is blocking it. Using this function makes it possible to prevent possible freezes.

Video: MacBook 12″ 2015 - the most complete review

OS crash

Often various types of problems arise due to failure of the operating room MacBook systems. Moreover, this is only possible if certain actions are taken by the attackers.

This failure occurs as a result of a deliberate DoS attack - a denial of service occurs. To do this, the attacker needs to send just one network package to his victim. This is possible in Apple OS X and iOS.

This problem is due to insufficient buffer size in the operating system. It simply cannot contain the package. certain size. The result similar phenomenon becomes crash OS, or just freezing. To start working again, simply restart your PC.

Prevent occurrence similar problem possible in the following ways:

• enable firewall;
• install an antivirus and scan your MacBook with it.

Hardware failure

MacBookPros released at the very beginning of 2011 and equipped with an Intel processor with integrated graphics, as well as a discrete accelerator from AMD, sometimes fall victim to hardware failures.

They occur in the following cases:

The reason for this phenomenon is degradation graphics core under influence high temperature. This problem can only be resolved by performing an expensive board replacement process, which is not always economically justified.

Turn off the MacBook if it freezes

If your MacBook freezes, you just need to turn it off and then turn it on.

This can be done in various ways:

• emergency shutdown;

Emergency shutdown

Sometimes, as a result of a freeze, an Apple computer simply stops responding to commands from the keyboard, and also does not respond to the Power button.

You can resolve this situation using a special key combination: Control+Option+Power. After clicking these buttons, the MacBook should turn off. You can also use Eject instead of the Power key.

If the computer does not respond to this combination keys and continues to hang, then you should contact an authorized service center. Under no circumstances should you try to disconnect the battery yourself, as this process accompanied by completely removing the cover from the back of the PC.

There is also a very high probability of accidentally damaging the special connector that is used to connect the battery.

Sleep/Reboot/Shutdown

To go to sleep on your MacBook, you can use special combination keys: Option+Command+Power/Eject. After pressing simultaneously Using these buttons, the PC will go into sleep. You can also simply close the laptop lid - the result will be completely the same.

You can also switch to sleep mode in various other ways:

• in the Apple menu, select the item called “Sleep Mode”;
• if the laptop you are using has disk drive, then press the following combination: Command+Option+disk eject key;
• you can press the Power key.

The restart process resolves issues such as freezing. personal computer.

You can reboot in various ways:

• using the Power button - when frozen, you should hold it for a long time, after turning off the power, you need to press Power again;
• if the mouse cursor is active and you can use it to perform various tasks, then you can use in the usual way restart - by clicking on Apple button, field of which selecting reboot.

The shutdown process is not complicated.

You can run it even if the PC is frozen:

• hold down the Power button for a long time;
• If the mouse cursor is active, click on the Apple button and select the option to turn off.

Under no circumstances should you wait until your MacBook runs out of battery and turns off on its own. Since this negatively affects the condition of the battery.

A full discharge can even cause it to fail. Since the cost of this computer component is quite high, it is not worth the risk.

The device does not turn on

If for some reason MacBook reasons does not turn on, you must first find out the reason of this event. And only then take any measures to resolve this situation.

If launchPC did not happen, then:

• for some reason, the shutdown was performed incorrectly, so the system cannot start - just use automated system recovery;
• The power circuit on the motherboard is damaged.

The most serious problem is damage to the power supply circuit. Repair your computer in in this case it is not possible to do it on your own. That is why the best way out of the situation is to contact a service center.

Video: MacBook 7 years later

Forced termination of programs

Most often, the reason a personal computer freezes lies in running applications. To solve this problem, you can simply perform a force shutdown.

You can do it in two ways:

• press combination Command keys+Q;
• use the “Force Quit” command located in the Apple menu:

1. click on the “Force Quit” option;
2. select the appropriate application in the window that opens;
3. click on “finish”.

After finishing the application on MacBook, it is best to restart standard means– also through the menu that opens in the upper left corner of the screen.

If you cannot disable the application, you must perform an emergency reboot or shutdown the PC.

Most often, a problem such as freezing can be resolved “peacefully”. But if terminating programs, rebooting, and other similar measures do not lead to positive result, you should definitely contact a specialized service center.

Fair, not overpriced and not underestimated. There should be prices on the Service website. Necessarily! without asterisks, clear and detailed, where technically possible - as accurate and concise as possible.

If spare parts are available, up to 85% of complex repairs can be completed in 1-2 days. Modular repairs require much less time. The website shows the approximate duration of any repair.

Warranty and responsibility

A guarantee must be given for any repairs. Everything is described on the website and in the documents. The guarantee is self-confidence and respect for you. A 3-6 month warranty is good and sufficient. It is needed to check quality and hidden defects that cannot be detected immediately. You see honest and realistic terms (not 3 years), you can be sure that they will help you.

Half the success in Apple repair is the quality and reliability of spare parts, so a good service works directly with suppliers, there are always several reliable channels and your own warehouse with proven spare parts for current models, so you don’t have to waste extra time.

Free diagnostics

This is very important and has already become a rule of good manners for the service center. Diagnostics is the most difficult and important part of the repair, but you don't have to pay a penny for it, even if you don't repair the device based on its results.

Service repairs and delivery

A good service values ​​your time, so it offers free delivery. And for the same reason, repairs are carried out only in the workshop of a service center: they can be done correctly and according to technology only in a prepared place.

Convenient schedule

If the Service works for you, and not for itself, then it is always open! absolutely. The schedule should be convenient to fit in before and after work. Good service works on weekends and holidays. We are waiting for you and working on your devices every day: 9:00 - 21:00

The reputation of professionals consists of several points

Company age and experience

Reliable and experienced service has been known for a long time.
If a company has been on the market for many years and has managed to establish itself as an expert, people turn to it, write about it, and recommend it. We know what we are talking about, since 98% of incoming devices in the service center are restored.
Other service centers trust us and refer complex cases to us.

How many masters in areas

If there are always several engineers waiting for you for each type of equipment, you can be sure:
1. there will be no queue (or it will be minimal) - your device will be taken care of right away.
2. you give your Macbook for repair to an expert in the field of Mac repairs. He knows all the secrets of these devices

Technical literacy

If you ask a question, a specialist should answer it as accurately as possible.
So that you can imagine what exactly you need.
They will try to solve the problem. In most cases, from the description you can understand what happened and how to fix the problem.