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  • Why can't I access the Play Store from my tablet? Play Market doesn't work, won't log in - error, no connection

Why can't I access the Play Store from my tablet? Play Market doesn't work, won't log in - error, no connection

Like any other application, Google Play is not protected from malfunctions. It may not open, fail to load content, freeze, or crash with an error. All this happens infrequently, but if it does happen, you need to know how to quickly fix the problem. Depending on the situation, solutions may vary. Let's start with the simplest thing.

1. Make sure the problem is on the user's side

The first thing to do if you have problems with Google Play is to check the service on other devices. You can launch the store in a browser on your PC or ask someone close to you to open the application on their smartphone.

If the problem occurs not only on your gadget, then there is no need to do anything. Most likely, some kind of failure occurred on the side, and it will soon be fixed. If the store does not open or is not working correctly only for you, you need to perform one or more actions from the list below.

2. Force close Google Play

In many cases, simply restarting the application helps. You can close it in the list of active processes or through the “Applications” settings section. There, in the search, you need to find “Google Play Store” and click “Stop” or “Close”.

3. Restart Wi-Fi

It is possible that the problem lies in the network connection. To exclude this option, you should try restarting on your smartphone, and also check for a problem when connecting to the mobile operator’s network.

If your smartphone does not connect to the Internet at all, but still shows a stable Wi-Fi connection, you should restart your home phone.

4. Turn on airplane mode

Often, Google Play can be directed in the right direction by simply switching to airplane mode and exiting it after a few minutes. Surprisingly, this really helps, especially if the app store has frozen during some loading.


You can launch airplane mode or “On an airplane” from the system or settings in the “Wireless networks” section.

5. Reboot your smartphone

If problems arise in the operation of Android applications, a simple reboot of the smartphone will never be superfluous. Difficulties with Google Play are no exception.

6. Delete cache and Google Play data

Quite often, the problem lies in the accumulation of irrelevant and temporary data from the Google Play application. To get rid of them. you need to open “Applications” in the smartphone settings, go to Google Play and there in the “Memory” section select reset and cleanup.


It is worth considering that if you delete application data, you will need to log in again the next time you open Google Play. If this does not help, perform the same cleaning of the Google Play Services application.

7. Check your date and time settings

Problems with date and time synchronization may be the cause of app store malfunctions. You can check the influence of this factor by simply enabling or disabling the use of network time. This can be done through the system settings in the “Date and Time” section.

8. Uninstall Google Play updates

You cannot delete the Google Play application itself in the standard way, but you can get rid of the updates downloaded for it. This will allow you to roll back to an older version of the program, which may be more efficient.


You can remove updates through the “Applications” settings section, where you need to select “Google Play Store” and click “Delete updates”. Depending on the system, this button may be either visible or hidden in an additional menu in the upper right corner.

9. Update Google Play manually

If all the methods listed above did not allow you to revive the application store, then you should try installing a more recent or even the same version of Google Play manually. In both cases, the application will simply update the current version.


To manually update, you will need to download the Google Play APK file and install it from the smartphone’s memory. In the settings you will need to allow the installation of unknown applications, which the system will ask you about automatically.

10. Delete your Google account and log in again

Sometimes re-authorization on your smartphone allows you to restore Google applications. To do this, you need to open the “Users and Accounts” section in your smartphone’s settings, select your Google account and delete it from the device.

Android is one of the most common operating systems around the world. Users were attracted by the user-friendly interface and versatility of the system. In addition, the rights to the platform have been in the hands of Google since 2005, which determines the huge number of company services built into the system.

Play Market

A universal Google account provides access to the store of the same name - Play Market. It is a kind of content navigator and a place where the best applications for your device are collected. In addition, here you can find music, books, desktop wallpapers and much more. To download the selected item, just make a few clicks. Most products are free to download, but there is also paid content. As a rule, when purchasing a device running Android OS, the Play Market application is already in the gadget’s memory. If not, you can use it as a web page or download an additional application. All content is divided into categories, which makes it easier to select and find the required software product. However, from time to time users encounter a number of difficulties associated with using the store. For example, the gadget does not enter the Play Market. What to do in this case? This will be discussed in this publication.

The device does not enter the Play Market: there is no connection

If you see such a message, the first thing you need to do is check your Internet connection. Many users do not pay attention to this and are looking for a more global problem. If you use mobile Internet, make sure that you have not reached your traffic limit. In general, it is better to use a Wi-Fi connection to download applications and games, but the GPRS network can be so slow that the Play Market simply will not accept it. In any case, downloading content via a mobile network will cost you a pretty penny if you do not have an unlimited Internet use limit. If the connection was established via Wi-Fi, make sure that the router’s settings have not been reset and that the router itself is working properly. In order to understand whether the problems are related specifically to the store, check your network connection through your browser. Try going to any other site, and if you succeed, you can consider other reasons why Android does not access the Play Market.

Problems with the gadget system or store

No matter how wonderful the Android OS is, it has one global drawback - the system can lag. A universal remedy against freezing and minor system errors is to reboot the gadget. To do this, it is not necessary to turn it off completely and turn it on again. You can simply hold down the lock key and select “Restart” from the options offered. Then try logging into Play Market again. If nothing still works out, move on.

Access to the store itself may be temporarily limited. For example, there are technical problems on the server. This happens very rarely, but this option should not be overlooked either. Wait a little, and then go to the Play Market again.

Remember if you have reflashed your device recently. Sometimes the Play Market may not work due to the installation of custom or low-quality firmware. If you are radically determined to fix problems with the service, it is better to restore the old version (roll back the system). This will only work if you made a backup copy. I would like to note that you should always make a backup; it won’t hurt, and in some cases it will save the gadget. And it’s better to trust flashing to professionals, especially if you don’t have much experience in this matter.

The most radical way to “set the system straight” is to reset it to factory settings. But be prepared for the fact that all your user settings will be deleted, and the information will only be saved on the memory card.

Setting up Google Play Market

No matter how strange it may sound, if the device does not enter the Play Market, this may be due to the fact that the date or time is set incorrectly. In "Settings" you need to select network synchronization. But such settings may go wrong if you do not connect the gadget to the Internet for some time. Also, make sure that the time zone is set to the correct one.

You can try resetting the Play Market settings. To do this, in “Settings”, find the “Application” section and click on the store application. You will see two buttons "Erase data" and "Clear cache". You can also click “Delete updates” if going to the content store still doesn’t help. You can also reset Google Play Services and Google Service Framework settings. Make sure the Google Accounts app is turned on and your account is connected. By the way, you can try deleting this account and then connecting it again. Don't forget to back up your data.

Pest apps

Sometimes the gadget does not enter the Play Market if access to it is blocked by other applications. As a rule, these are applications downloaded from unknown or unverified sources.

Be careful when obtaining root rights, because with their help you can make any changes in the system, as well as download programs that interfere with the normal operation of other applications.

Install a powerful antivirus program and periodically scan your system to get rid of malicious files, because the Android OS is very susceptible to virus attacks. The work of the Play Market can be disrupted by a huge amount of unnecessary information and “digital garbage”. In this case, the CClaner program will be an excellent assistant. It will remove corrupted or temporary files and perfectly optimize the system.

Freedom app

This is a fairly well-known program that allows you to make in-game purchases without money. But we know where the free cheese is, and therefore not everything is clean with the application itself. If you come to the conclusion that because of it the device does not enter the Play Market, then you need to get rid of it urgently. It is very important to first stop its operation and then delete it. To do this, in “Settings” and “Applications” you need to find Freedom, tap on it, click “Stop”, and then “Delete data”.

We told you about the most common reasons why a device does not log into the Play Market. If none of the above tips help, you need to show the gadget to a specialist.

The problem of the Play Market not working (today it is Google Play) is quite unpleasant and is faced by thousands of Android device owners every day. If this problem has not bypassed you, then in this material you can gain a little knowledge and quickly put your smartphone or tablet in order.

Various errors and failures that may cause the Google Play store to not work are caused by several reasons. By carefully studying them, you can quickly solve your problem and do everything to avoid encountering it again in the future.

Why isn't Play Market working for you? Main reasons

Let's look at the reasons in more detail:

  1. The service really doesn't work. This case is a very rare occurrence. But if it does happen, you just need to wait until its work is resumed.
  2. The date and time on the device is wrong. Generally, this reason will cause a “no connection” notification error in most cases.
  3. There are problems with the network. Make sure the Internet is working and the connection is established correctly. If you use mobile Internet, we recommend checking with us.
  4. Freedom program.
  5. It always blocks access to Google services. The hosts file has changed.

As a result of installing and using certain applications, such as the above-mentioned Freedom, some changes occur in the Android system partition, in particular in the hosts file. In this case, the user needs to make a small editing of the file, returning it to its original state. How to do this, look below in this article, where ways to fix this problem are discussed.

Ways to resume the functioning of the Play Market

  1. Let's consider ways to solve the problem depending on the reasons. If you know the cause of the problem, you can immediately select a solution from the list below. If not, then you will have to try all the methods. Reboot your device.
  2. This simple action helps in approximately 50% of cases. By the way, we recommend rebooting the system if errors occur during operation of any other programs. Make sure Google Accounts is turned on.
  3. This can be done by going to the Settings menu, then to the Applications section, and then selecting the All tab. Scroll down to the bottom where disabled programs are located. If you find “Google Accounts” here, just select and enable it and everything should work. Otherwise, read on for other methods. Reset Google Play Market and Google Play Services settings.
  4. To do this simple operation, you need to go to the settings menu and select the section responsible for managing applications. Next, find these applications in the list and apply “Erase data” and “Clear cache” to each of them. You also need to apply “Uninstall updates” separately to the Google Play Market. Reinstall Google Play.
  5. First, uninstall the installed version of Google Play (in older versions of Android this is the Play Market), and then download the latest version that is currently current. Install the program and reboot the device. Make sure your system is set to the correct time.
  6. There are cases in which the date and time get lost. As a result, after trying to open the store, users often see a “connection failed” error. To solve the problem, you need to go to the “Settings” menu, then “Date and Time”, and set the real time, date and your time zone. Make sure the Internet is turned on and working on your device. Open your browser and try to go to any website.
  7. Configure hosts correctly. Many of us use programs that silently make some changes to the system hosts file. One of the most common such programs is Freedom, with which you can make free in-game purchases using so-called “fake data”. If you use this utility or a similar one, you must first stop it by going to “Settings” -> “Applications”, then find the desired program and click on it. Now select "Stop". Then remove completely.

    To edit the hosts file, you must have root rights. We recommend using a file manager to search and edit Root Explorer or ES Explorer.

    It has content something like this:

    And it should be like this:

    All garbage automatically created in this file must be removed. To do this, follow the instructions (using the ES Explorer application as an example):

    — Launch the file manager and go to the system root (top level) by clicking the “/” button at the very top of the application window.

    - Find and open the folder called “etc”.

    — This folder contains the hosts file we need. Open it as text and remove everything unnecessary from it. Then save and make sure that there is now only one line left with the text 127.0.0.1 localhost.

    After this procedure, try to see if the Play Market is working.

  8. Reset to factory settings. We recommend using this method only as a last resort, when no other actions have led to the desired result. The fact is that as a result of such a procedure, all information is deleted from the internal memory of the device and it would be good to have a backup copy in order to resume your data later.

    To perform a reset, go to “Settings” and select “Backup and reset”, and in it the item “Reset data” (in earlier versions of Android: “Privacy” -> “Reset data”).

The Play Market is a very powerful service of applications and other content for the Android mobile platform, which is maintained by Google. If it does not work on your smartphone or tablet, then most likely you have experienced one of the problems described above, since hundreds of specialists are responsible for the technical condition of this service and are constantly monitoring it.

If nothing works or maybe you know other ways to solve this problem, please communicate below in the comments, helping other users.

Android is one of the two popular mobile gadget systems. And although the platform’s support is very good and prompt, there are often cases when malfunctions occur, including in the Google Play Market application store, from where almost all applications for the device are downloaded. “Unable to connect to the server” is one of the most common errors.

Server error in Play Market: causes of the problem

A server connection problem may occur due to an incorrectly installed system update or Google Play. This is the most common problem. Also one of the possible reasons is problems due to a full application cache.

It is possible that there are no problems with Google Play, but there is simply no connection to the Internet. Check whether mobile Internet or Wi-Fi is turned on.

Also, there may be no connection to the server if the date and time on the device is incorrect, for example, after the user removes the battery or completely discharges the device, this data is automatically reset.

It affects the operation of the Play Market and synchronization with the Google account that all Android users have. The problem may have arisen due to the installation or removal of an application downloaded from the store.

The connection problem may occur if you have installed a hacked application or are using cracks for games.

And one last thing. Oddly enough, not all Android devices support the application and web version of the store. This is because some smartphones and tablets simply do not meet the compatibility requirements. You can view the list of models on the Google Play website in the help section.

Clearing cache

A connection to the server cannot be established, although the Internet on the device is stable and the date is set correctly. The first thing you need to do is clear the cache of Play Store and Google Play Services applications.

To do this, go to the system settings in the “Device” item and select “Applications”. Find the Play Market and click sequentially:

  • stop;
  • erase data;
  • clear cache;
  • remove updates.

    • We carry out the same actions for the Google Play Services application.

    We reboot the device and try to go to the Play Market. If the connection to the server still cannot be established, try the next step.

    Disable synchronization

    Due to a synchronization error, the app store also cannot connect correctly to the server. To disable it, go to the device settings again, move to the “Accounts” item, select Google.

    Disable all synchronization and reboot the device. Log into your account again and turn synchronization back on. An error may appear, but we don’t pay attention to it and try to go to the Play Market.

    It is important to turn synchronization back on. Due to its absence, problems with the Market may also occur.

    If there is still no connection to the server, proceed to the next step.

    Deleting a Google Account

    This step may help in some cases, and if games and other applications are not linked to it, you can try using this method to fix the server communication error.

    In order to delete an account you need to:

  • go to Settings;
  • Accounts;
  • click on the email address;
  • call the context menu with the button on the front panel of the phone (next to the Home and Back buttons), in some phones the context menu is called by pressing the button with three dots in the upper right corner of the screen;
  • select delete account.

    • Reinstalling Play Store

    If the problem persists, you can reinstall the Play Market. For this:

  • open the tinctures;
  • applications;
  • select Play Market;
  • stop;
  • Click remove updates;
  • erase data;
  • remove from default startup;
  • download the application with the extension .apk;
  • go to the device file manager;
  • run the file;
  • After installation, open the Play Market and enter your username and password.

    • The application should work.

    Important. Since the Market is built into the system and is not supposed to be removed, it is not available on the official Google Play website, so you will have to download it from third-party sources. Use only reliable and safe sites to protect your device. The latest version of the Play Market can be found on the resource w3bsit3-dns.com and others like it.

    What else can you do

    If a connection to the service has not been established, despite all the steps taken, you can download applications remotely. Go to the Google Play website from any browser and log in with your account.

    The interface is almost no different from the application; after selecting the desired program, click install, after a while it will appear on your device. You can access the site from a computer, phone or tablet. The main thing is that the accounts on the device on which you want to install the application and on the website match. That is, if you use several accounts, for remote installation you need to make one active.

    And the most radical option is to reset the device to factory settings. But at the same time, all user data will be deleted: downloaded applications, photos, music, contacts, etc., the smartphone or tablet will return to the same state as when purchased.

    Video: Play Market - server error, what to do

    If there are problems with the Play Store, first restart your device; this helps with most problems. If the error remains, then one of the above methods will definitely help eliminate it. Do not forget to clear the application cache; due to its overcrowding, not only the Play Market, but also the system as a whole cannot work correctly.

    An error with the system message “could not contact the Google servers, please try again later” often occurs when you try to either add a new Google account, or simply go to Google Play or Play Market.

    The solution to most of these errors (for example, from the same “test”) is approximately the same, while the fact remains unchanged that the error lies in the device itself and is not related to Google servers.

    What should I do if I couldn't contact the google server?

    So, a little later we will look at the main methods that almost always help fix this error.

    However, first it is necessary to mention the obvious, but at the same time important things:

    1. 1. Yes, it’s funny and unlikely, but there are still cases when a user tries to add an account that is not related to Google services: for example, “mail” or “yandex”.
    2. 2. Check if the Internet works at all: open your browser and go to any website.
    3. 3. Check that the set date and time are correct.

    If no such obvious problems are observed, but the device persistently writes “could not contact Google servers, try again later,” then in most cases the culprit for errors with Google services is an application called “Freedom”.

    There are two possible options:

    1. 1. If the application was installed and subsequently deleted, try installing it again and checking the functionality of Google Play (if this helped resolve the error, it means that the application was previously uninstalled incorrectly).
    2. 2. If the application is already installed, delete it. However, simple uninstallation will not help here: you need to completely clear your device of this “useful” application. For this:
    • A. Launch the application and click Stop in the pop-up menu.
    • B. Close it using either “Device Manager” or “Task Manager”.
    • B. To remove, use one of the “killer utilities” (“Clean Master” or “History Eraser”): run the program and remove everything related to “Freedom”;
    • D. Reboot the device and check its functionality again.

    How else can I fix the “failed to contact Google servers” error?

    1. 1. Using the same application, clear the cache, but not only of the Google Play service, but comprehensively of the entire device. Perhaps this will help fix not only this error, but also prevent new ones from appearing.

    1. 2. As with the “RH-01” error, the reason that a smartphone or tablet with Android OS was unable to contact Google servers often lies in the absence or incorrect operation of the “Google Services Framework”: either enable this service or install it again.

    In addition, check the “GoogleContactsSyncAdapter.apk” file: try updating it or deleting it, and then installing it again (but, accordingly, using third-party devices).

    1. 3. It is possible that “Two-Step Verification” is installed on your account. To check, you need to log in to “gmail.com” on the official Google website, go to the “Authorization of applications and sites” section and check what parameters are set.

    1. 4. There may be a block in the “host” file (located in the /system/etc/ directory). Using an application (for example, “Root Explorer”) and using “root” rights, check what is specified in the file after the line “127.0.0.1 localhost”: ideally, if you did not install anything yourself, there should be nothing after this line .
    1. 5. Remove “Always active mobile transmission” in the wireless network settings: this is especially true for older versions of the operating system.

    1. 6. Before entering personal data in your account, you can call up the context menu in the upper right corner: here you will need to select “Log in via browser” or “Login in browser” - accordingly, you will be redirected to the browser to enter data.
    2. 7. Reset the settings to factory defaults and use the “Initial Setup Wizard”.
    3. 8. As a last method, you can use third-party applications to create or add an account manually: for example, “Android /Add Account”.

    Thus, there are quite a lot of possible solutions to the “failed to contact Google servers” error. In any case, we strongly recommend that you delete the “Freedom” application and not use it in the future: sooner or later this application will “bring” various kinds of errors to your device. In addition, you should clear the device cache at least occasionally, since cached errors will make themselves felt.