The channels on the tricolor TV package have disappeared. What to do if basic Tricolor channels do not show

Tricolor TV has one package of HD channels for all “Unified” subscribers, the cost of which is 1200 rubles. per month. But at the same time, any digital television operator is required by the Federal Law to broadcast free channels available for everyone to watch. Why then might users get the “no signal” message on free programs? How to diagnose and fix the error.

The “basic” package of channels is automatically connected to customers free of charge. The following list of TV programs is indicated on the Tricolor TV website:

All-Russian:

Russia1;
Match;
Fifth;
Russia 24 and Culture;
Carousel;
ORT and TVc;
RetTV;
Saved;
STS and Domashny;
TV3 and Zvezda;
TNT and Friday;
First and Mir, as well as MuzTV.
And also 4 promo channels from Tricolor TV.

However, there is information that from 2017 the list of free broadcasting will be significantly reduced to only 8 TV programs. In the “Basic” package: three information, an Orthodox channel, two promos and TV-TV, TV2-TV.

Let's look at why a malfunction may occur and how to fix it. First of all, it is worth checking the functionality of the equipment itself.

How to check the correct operation of equipment

If the “Basic” package stops working for you, the error may be due to incorrect operation of the equipment. To diagnose and solve the problem, do the following:

Check the functionality of the equipment from the very beginning. The very first option is to restart the power supply, that is, unplug it from the outlet for 10 - 15 seconds, then start it again.
If the first method did not give any positive changes, we proceed to checking the Promotional channels, which should function even with the Smart Card removed. Even if it writes: “no signal,” reset the equipment settings.

How to reset your receiver

It is recommended to reset the equipment settings to factory settings in almost all malfunctions related to the broadcast of HD Tricolor TV channels. To carry out this operation you must:

Go to the menu;
Enter your PIN code.
Go to the factory settings item.
And confirm your decision (twice).
Then, enter the desired region again and click on auto-search for channels.
Save the settings.

According to the rules of digital television broadcasting, even if the package is unpaid, you should turn on federal free channels, only they will be moved to the end of the list and the numbering will start from 100.

If, after carrying out all the operations, nothing has changed for you and the package is still unavailable (a message is written that there is no signal), check the integrity of the cable to the antenna for mechanical damage or pinching. Also, re-adjust the antenna according to the instructions included in the kit. If you can’t do it yourself, call a specialist.

If promo channels from Tricolor TV work, but there are no basic ones

Users may wonder why promotional channels work, but basic ones do not broadcast and show “no signal,” and what to do to solve the problem. There may be three reasons for the malfunction:

You have not confirmed your registration of subscriber data.
The receiver does not recognize the Smart card.
The card is not installed correctly.

In the first case, you just need to call Tricolor TV toll-free number 8-800-500-01-23. Or register through the company’s official website, where you will need to enter the equipment ID to receive a password for your personal account.

Card reading or recognition problems

What to do if the equipment is registered, promo HD channels are shown, but everyone else writes that there is no access or a scrambled channel? Why does this situation arise?

First of all, you should check whether the receiver sees the card. To do this, do the following:

Go to the menu using the console remote control and click on the “Conditional Access” item.
Select the module, the card ID should be registered, if it is not there, then try reinstalling the smart card in the equipment.
Turn off the console, then remove the card.
Wait a little, insert it back in the correct position until it stops.
Start the receiver.
If the actions do not correct the error, contact the service center.

There is another situation that answers the question of why basic channels are not shown - this is outdated receiver software.

How to update software

To make updates, you need to go to the Tricolor TV menu, select the item with the update and click update.

Attention! You cannot turn off the equipment during the process of loading new modules, otherwise the equipment will malfunction.

And there may also be a very simple reason why basic or some HD channels are not shown - there is a scheduled update on the TV channel itself, then you just have to wait a while. You can find out information on prevention through the technical support service or by calling your friends who also have Tricolor TV installed.

Nuances of Tricolor TV

Recently, information has appeared that Tricolor TV subscribers will not be able to watch free channels without paying for the “Unified” package. Technical support operators justify this disregard for the law on digital television by the fact that the contract for the provision of services stipulates that the operator is not responsible for the correct operation of basic channels in the event of termination of the contract.

Tricolor TV can terminate the contract unilaterally if you do not pay the subscription fee on time. Thus, you can lose even basic TV programs without paying for the package.

In Russia, the largest digital television provider is Tricolor. Most subscribers are familiar with the situation in which a message about no signal appears on the TV screen. Message "No signal" should not be a reason for serious worries and worries. The inability to watch a channel in most cases is actually caused by a lack of signal, and the reasons for this situation are intuitive and can be eliminated by the subscriber independently.

What are the reasons

First you need to understand reasons, causing problems with signal transmission. All problems in which the dish signal disappears can be divided into two large groups:

TV may write an error message due to external reasons that do not depend on the subscriber’s receiving equipment;
TV is capable of writing an error message due to internal reasons that are caused by equipment malfunctions or related to settings failures.

External causes that can cause problems with signal transmission include external influences in the form of wind, snow, rain, when, under the influence of which, the TV begins to show poorly. This group includes the need to carry out all restoration work in case of accidents, when the signal begins to disappear and the Tricolor stops showing. The signal begins to disappear during periodic maintenance work by the operator.

First steps if there is no signal

Problems may not be related to the operation of the satellite dish, since in some cases the message may be shown by the TV itself. It is necessary to find out the reason why the TV channel stopped working. To find out the influence of the TV settings, you need to use the Tricolor TV remote control press"OK" button. If the general list of channels is not displayed on the screen, then the TV settings have failed. To resolve this, you need to re-configure the TV by selecting the input for connecting the satellite receiver.

It is recommended to disconnect the signal receiver from the power supply for about 1 minute. Turn on the receiver again and wait until it enters operating mode. Check that the message about no signal has disappeared on the desired channel.

If the situation has not changed, then you need to check the number of channels on which the “No Signal” entry appeared. If the error message is not displayed on all channels, but is shown only on one channel, then it is enough to update the list of TV channels. To do this you need to do a number of simple actions:

select the “Menu” item and press the “OK” confirmation item;
Answer “Yes” and “OK” to the warning message about updating channels.

Updating channels may take a long time, so don't worry. Once the update is complete, a window will appear on the screen indicating the total number of channels found. You need to save the settings.

If the message "No Signal" appears on all channels, then the reason must be search in the operation of the equipment.

Why is there no signal on Tricolor TV

To solve the problem of no signal, it is necessary to perform a number of actions, the implementation of which will give 100% result:

Before finding out whether there are technical problems with the equipment, it is worth checking for natural causes in the form of a lack of broadcasting channels. It is likely that preventative work is currently being carried out. According to the functional responsibilities, the operator is obliged to inform the subscriber about planned maintenance work several days before the start of work. Most subscribers ignore incoming messages or the information does not reach them for certain reasons.

Check information about the event preventive work you can:

Problems of this nature are usually resolved within 10-20 hours. Information about the occurrence of an unforeseen situation must be posted on the official website of the provider.

Absence messages about preventive maintenance and unforeseen situations means that the root cause must be looked for elsewhere.

Technical problems

You need to check the cable connection from the receiver. For this necessary:

check if there are breaks or damage on the cable;
check the tightness of the contact threads

You need to find out if there are breaks or any damage on the cable. Visual inspection may reveal obvious damage. If there are none, it is recommended to use a tester and check for hidden problems.

If problems are identified, the cable must be replaced. If it is not possible to completely replace the cable, you can eliminate the break and connect the parts of the cable. This requires a special connector and two F connectors. You need to do the following actions:

cut the cable where the break is detected;
strip the braid;
screw the connectors onto the cable;
secure firmly with a connector;
strengthen the connection by wrapping a layer of electrical tape over it.

If no damage is detected in the cable, then it is necessary to check the tightness of the F-contact threads.

No signal may be caused by a faulty receiver. To check the device, just connect it to a working antenna. To do this, you can contact your friends or relatives, neighbors who have the Tricolor. If a signal appears, then the cause of the breakdown must be sought in antenna.

A negative test result in the form of no signal indicates a breakdown of the receiver. In most cases, the tuner responsible for receiving the Tricolor signal fails. In this case, the receiver must be taken to a service center for repair.

Antenna malfunction

Very often, antenna malfunction occurs as a consequence of exposure to unfavorable natural conditions in the form of strong winds and heavy rainfall. In this case, as a rule, the side connections that hold the antenna in a certain direction become loose. Even a deviation of the antenna by 1-2 degrees leads to the fact that the satellite signal passes by it and problems occur in viewing Tricolor TV channels. For elimination problems needed:

prepare wrenches for tightening the nuts;
inspect the place, identifying possible sources of danger;
stretch all antenna connections;
tune the antenna by pointing the antenna in a certain direction until a clear signal is received.

When trying to change direction, each position must be fixed for 3-5 seconds. It is recommended to use the help of an assistant when setting up, so when setting up a specific rotation to receive a signal, you need to check its quality. The signal quality can be checked by calling up the banner by pressing F1 on the information channel. A scale of signal quality and strength is displayed at the bottom left of the screen. To be able to view a stable and high-quality image of a TV channel, both scales must reach 70%. When a good signal is received, you can stop working.

If it is impossible to set up the antenna yourself, you must seek the help of a specialist by calling him to your home. The technician will configure the antenna using the horizontal scanning method.

Converter problem

In most cases, the cause of the “No Signal” message is a broken converter. The difficulty of diagnosing lies in the fact that it is very difficult for the subscriber to determine whether the error in receiving a signal is the result of a broken converter or whether it was influenced by other factors. It is impossible to visually determine whether the converter is broken.

For checks you need to do the following:

The subscriber will most likely not be able to solve a problem of this nature on his own and will have to seek the help of a specialist.

What to pay attention to

Don’t panic when a “No Signal” message appears on your TV screen. It is not recommended to randomly press the remote control buttons repeatedly while trying to achieve a result. Try to calmly analyze the situation and try to find out the cause of possible problems.

Remember, that when trying to search and update channels, you cannot disconnect the signal receiver from the power supply. Otherwise, the equipment may be damaged.

You should not waste time and effort trying to fix a technical problem yourself. In most cases, it is much easier and faster to contact a specialized service center than to do the work to eliminate the causes yourself. Service specialists are able to work in a fairly short time frame and will carry out all the necessary work on liquidation Reasons for no signal:

equipment setup;
replacement of faulty equipment;
software update.

Satellite television is a great way to watch your favorite shows and favorite channels where regular television is not available. But sometimes even such a convenient way to enjoy watching fails. But what to do if your favorite channel suddenly becomes unavailable? And is it possible to find out why Tricolor TV channels are not shown after payment? How can I restore access to pay TV, and what could be causing the problems?

There are many reasons why satellite TV may not be available. Therefore, before you panic and get upset, you should understand what happened. Problems may be related to:

poor signal quality;
receiver malfunctions;
antenna malfunction;
problems with the smart card;
incorrect payment;
not activated services;
technical work;
other difficulties.

Of course, you can immediately seek the help of a specialist. But his visit will take a lot of time, so sometimes it is much wiser to try to correct the situation on your own. Moreover, sometimes the solution to the problem lies on the surface and takes a matter of minutes. So, you can simply check that the equipment is connected correctly or even turn it off for a while. Sometimes this helps to return the signal without outside help.

How to fix hardware problems?

When faced with difficulties, the first thing to do is check whether the card is inserted correctly. Next you need to pay attention to the receiver. As a rule, if there are problems with it, instead of the usual inscriptions, other messages will be visible, for example 8888. If the settings have been reset, users will simply see two brackets. Naturally, in this case it is worth reconfiguring the receiver.

In addition, it makes sense to check the connection between the antenna and the receiver; in some cases, there is no signal due to damaged contacts. Ice on the equipment may also interfere with quality reception.

If all of the above does not help, you should think about how to turn on channels using other methods. Moreover, it will not cause any difficulties and is accessible to almost any user.

How long after paying for Tricolor TV channels turn on

Having finished checking the equipment, you should pay attention to other causes of problems. And the next thing worth checking is the activation of paid channels.

If Tricolor does not show paid channels, although there is money in the account, you should:

go to the television operator’s website and log in;
Next, you need to fill out an application to send activation codes;
after this, it is recommended to turn on the receiver and select one of the paid channels;
Having accomplished all the above, all that remains is to wait.

Typically, activation of paid content does not take much time. But sometimes, depending on external conditions and some technical factors, this process can take up to 9 hours. During this time, you should leave the receiver turned on. In this case, the TV connected to it can be turned off, since it is not needed to connect the TV.

Why doesn’t Tricolor TV show and write: “coded channel” after payment?

Additional difficulties may also be caused by the subscribers themselves. After all, it very often happens that when paying for television at an ATM, they incorrectly indicate their identification number or make mistakes in the number of the concluded agreement. You can cancel an erroneous operation in 2 ways:

by contacting the institution where the payment was made;
by contacting Tricolor support operators.

However, the first option will be available only in cases where the error is noticed in the first hours after sending the money. This is due to the peculiarity of the work of banks and financial institutions. Therefore, in most cases it is necessary to call the teleoperator’s contact center or write a statement asking for help on the company’s official website. But it is best to check in advance which subscriber number the payment is being made to.

What to do if you were unable to return the channels yourself?

If all the proposed methods do not help, there is one last way to solve the problem. It is necessary to use the help of Tricolor TV employees. You can contact them in almost any convenient way. Users can:

call toll free (88005000123);
leave a request on the website;
contact support via Skype;
use social networks;
write to online chat or make an online call.

Whatever the chosen option, the company’s specialists will definitely try to find the best way out of the current situation. Not a single client will be left without an answer, because positive feedback from satisfied subscribers is the key to the development of a teleoperator.

What to do if Tricolor TV does not show?

The most important thing, no matter what the problem, is not to panic, because this will make the situation even more difficult. It is better to approach the problem calmly and try to solve it on your own.

It is necessary to check the serviceability of the equipment, make sure that paid television packages are activated and clarify the correctness of the payment made. If the above does not help, you should use the help of the company’s specialists.

To do this, you need to contact the support operator and describe the current situation to him. In this case, it is worth preparing the contract number in advance, since without it it is impossible to correct the situation.

Each Tricolor subscriber is required to receive a high-quality signal that ensures high quality broadcasting. But sometimes satellite television customers are faced with rather unpleasant situations when all available channels suddenly disappear. This happens especially often after updates. It can be difficult to figure out why the Tricolor channels disappeared after an update; it is even more difficult to return broadcasting, but it can take a long time to wait for a visit from a technician who will restore the operation of the receiver. In addition, his services can be too expensive. Therefore, you should try to deal with the difficulties yourself, especially since solving most problems does not take a long time.

To understand what to do with a sudden problem, you should find out the reasons for the disappearance of TV channels. Typically such problems are associated with:

incorrect update;
failure in settings;
the need to re-configure channels;
problems with the antenna and poor signal reception;
improper use of the Smart card;
lack of payment.

Moreover, the last three points are not directly related to the update, so the likelihood of the broadcast disappearing due to them in this case is minimal. Additionally, it should be noted that the update and maintenance work may coincide. In such situations, users only need to wait for the completion of technical procedures and the resumption of broadcasting. You can learn about prevention on the official website of the satellite company.

Settings failure

To return the missing broadcast, the first step is to simply reboot the receiver. Often, such actions are enough to bring television back. If this does not help, you should reset the existing settings to the factory level.

To do this you will need:

go to the receiver menu;
select the “settings” item (it may be called a little differently);
click on the inscription “factory”;
confirm the actions taken;
wait for the operation to complete;
configure the set-top box by specifying the language, region and other primary parameters.

If after these steps the necessary channels are still missing, you should send the receiver for search. In some cases, you can install channels manually.

There are no tricolor channels: use the search - what to do

Most set-top boxes provide an automatic channel search that every user can launch. Therefore, if after the update the Tricolor channels are not shown, you will have to:

open the successor menu;
select the “applications” section;
click on the “setup wizard” item;
click “search”;
set search parameters by selecting one of the proposed time zone options;
wait for the search for TV channels to complete;
check the final result.

Separately, it is necessary to describe the procedure for manually setting up channels in 2019. To start the process you will need:

First of all, you need to go to the signal sources section and select a satellite dish;

then you should switch to manual search;
configure settings;
follow instructions;
save the result.

To avoid mistakes in the search settings, you must specify:

network search – on;
frequency – 12226;
speed 27500;
satellite – depends on the broadcasting region.

How to return channels to Tricolor TV after updating

The most difficult problem to deal with is when updates are installed incorrectly or the installation is suddenly interrupted. In such situations, it is almost impossible to cope with problems on your own, since the software on the receiver was hopelessly damaged and requires a complete replacement.

To restore the receiver after an update that was carried out incorrectly, you should contact a service center. You should look for the exact address on the provider’s official website.

The cost of possible repairs will be 500 rubles. In this case, you should not count on warranty service, since the equipment malfunction was not the fault of the manufacturer or seller.

What to do if channels are missing

Every subscriber would like to avoid situations where already connected and paid TV channels are not shown. But, if trouble has already happened, the easiest way is to report the incident to support operators and follow their advice. True, sometimes such a solution is inconvenient and time-consuming. Therefore, you can start by simply rebooting the receiver. Next, you will need to reset the settings to factory defaults and re-enable channel search. If this does not help, all that remains is to check that the equipment is working correctly.

The work of the largest satellite television operator is based on modern equipment and software. A complex process does not provide insurance against malfunctions and errors, the most common of which is the absence of a signal. If Tricolor does not work, today we will look at the most common causes of the malfunction and how to fix them. You can fix the problem yourself; to do this, you will need to carry out preliminary diagnostics and follow the instructions provided.

Unstable transmission of prepaid service packages is associated with many external and internal factors, each of which requires individual consideration. The following reasons can be tentatively identified:

technical work. The operator may update software or components, which prevents you from using the operator's services for some time. Subscribers are notified in advance of such work by publishing the relevant news on the official website or organizing an email newsletter;
incorrect connection. The most common reason for the above message to appear on your TV screen. The problem may lie in an incorrect connection or in the satellite position settings;
bad weather conditions. The principle of satellite television is the exchange of a signal between a satellite dish and a satellite. Heavy rain, snowfall and other natural phenomena may adversely affect the provision of services;
Problems with software settings and firmware updates. Here you may need either a reset to factory settings or a complete reinstallation of the system.

Each of the above reasons can be identified during diagnosis. You should additionally consider the full algorithm of actions for a specific error, which will speed up the troubleshooting process.

What happened to Tricolor now?

The official website of the largest satellite television operator in Russia not only contains tariff information, but also notifies its customers about upcoming technical events. It is recommended to periodically visit the news section to stay up to date with the latest events. Subscribing to the newsletter by email will help you find out what is happening with Tricolor TV today. You can activate it in your user account. To do this you need:

Go to the main page of the control panel, where you will be asked to register and further authorize;
Fill out the required form, indicating personal data and login parameters;
In the settings section, enter your own email address and activate the newsletter system.

If problems with Tricolor TV are not related to the planned work, you should independently carry out preliminary diagnostics and correct the problem that has arisen.

Tricolor TV does not work - what to do

Initial diagnostics are based on identifying the location of the malfunction. Turn on the technical channel, if the image is not broadcast, the reason is hidden in:

improper installation and configuration of equipment;
failure of technical components;
bad weather conditions;
software problem.

If the technical channel is displayed correctly, you will need to restart the receiver and initiate a reconnection with the satellite. The problem of “why Tricolor is not working today” is easily solved. To do this, just completely disconnect the equipment from the network for a few minutes. If after this action nothing happens, reset the settings to the factory level, since problems with the receiver are often associated with incorrect functioning of the software.

Additionally, it is worth mentioning the possibility of equipment incompatibility with some service packages. So, an outdated receiver will not be able to broadcast HD channels. Please check technical specifications in advance.

Factory reset and software update

Resetting the settings can be done independently using a regular remote control. To do this, follow these steps:

Open Menu or Settings. The names and locations of functions may vary depending on the specific model of technical device used;
When you go to Options, you may be asked to enter your system PIN. The default is "0000";
Select “Reset settings”, confirm the changes;
Wait for the action to complete, after which the equipment will reboot;
Proceed with reconfiguration.

You will be asked to specify basic parameters and search for channels. This can be done manually or automatically, for the client’s consideration.

Diagnostics of correct settings and operation

Considering why Tricolor TV does not work: it says no signal today 2019, you need to go to technical equipment if resetting the software to the factory level did not bring the desired result. The "No connection to server" problem may be due to incorrect wiring. Check the compliance of all ports and connectors according to the basic operator's instructions.

An incorrectly installed antenna is also often the reason for the lack of signal. A satellite dish is an important element that serves to transmit and receive data packets from the server. Position adjustments are made according to your location. Detailed information, a table of inclination level and recommended location are published in the corresponding section of the official website. If you have problems troubleshooting the problem yourself, contact qualified professionals for help.

If the above methods do not help, there is a high probability of device failure. If you have not violated the warranty obligations, the receiver will be replaced free of charge. To do this, it will be enough to visit the nearest service office and leave a corresponding written application.