• home
  •  > 
  • Adviсe
  •  > 
  • Virtual PBX for business. Setting up an office PBX IP telephony virtual PBX

Virtual PBX for business. Setting up an office PBX IP telephony virtual PBX

Connect also office PBXs (the number of connected PBXs is not limited).

Since setting up a connection to your PBX via the Rest API does not depend on Bitrix24, but is completely configured in a third-party application, we will not consider these connections - this is described in detail on the download page for these applications in Marketplace24.


Let's consider Integration with office PBX via SIP connector.

Operation logic SIP Connector next:

  1. When making an outgoing call, Bitrix24 will try to connect to the server you specified in the section Outgoing calls number settings form, and, having logged in with your username/password, make a call.
  2. To receive an incoming call into the portal, you need to create a trunk on your IP-PBX with the parameters that are provided to you in the section Incoming calls number settings form, and send all incoming calls to the PBX to this trunk.

There are no special technical requirements for connected PBXs, other than support for the SIP protocol. You can always try connecting to any operator. If it works according to SIP standards, there should be no problems with its operation.

To test the functionality, you have access to free minutes for outgoing calls. The number of free minutes and the duration of the active license are displayed on the page in the section Telephony.

If after testing you are satisfied with the service and you are going to use the PBX for outgoing calls, you need to pay for the license using the button Pay for module connection for outgoing communication.

Note:

  1. A license for a SIP connector is purchased for the entire Bitrix24. That is, if you connect more than one SIP PBX to your Bitrix24, then you do not need to buy an additional SIP connector.
  2. The license for the SIP connector is purchased separately, i.e. it is not tied to the Bitrix24 Telephony account.

To process calls, in addition to the settings in Bitrix24 and in the PBX itself, you will need to make settings on the firewall of your local network.

Settings in Bitrix24

Let's look at setting up an office PBX using an example Asterisk. To configure the PBX, data is taken from the block Incoming calls:

Creating a trunk

In the configuration file for SIP channels in Asterisk sip.conf you need to create a record like this:

Dtmfmode=rfc2833 ; Instead of your_account you need to use your account name in the field Server address(see illustration above). fromdomain=your_account type=friend host=your_account ; the value of the field is used as the value of user type fields Login fromuser=asterisk username=asterisk ; the field value is used as the password value Password secret=mypass insecure=port,invite contex=contex-internal disallow=all nat=yes allow=ulaw&alaw

In this entry you only need to change the values ​​of the domain, password and nat parameter, which is set to yes/no, depending on whether you are using NAT or not.

Here is a sample settings based on the data from our example above:

Dtmfmode=rfc2833 fromdomain=ip.b24-6864-1386141129.bitrixphone.com type=friend host=ip.b24-6864-1386141129.bitrixphone.com fromuser=sip9 username=sip9 secret=********** ********* insecure=port,invite contex=contex-internal disallow=all nat=yes allow=ulaw&alaw

Attention! Previously, in the settings of your office PBX it was used in the field Server address incoming instead of ip (for example: incoming.b24-6864-1386141129.bitrixphone.com). You can continue to use this notation, but the telephony module will work much slower. It's better to change to ip.

Sip reload

Setting up calls from Asterisk to Voximplant

You need to first create your dialplan in the Asterisk configuration file extensions.conf. The dial plan determines the processing and routing of incoming and outgoing calls. File extensions.conf controls the behavior of all connections passing through the PBX.

When creating your dial plan, you need to write the command:

Dial(SIP/voximplant/$(EXTEN))

In this case, the call will arrive to Bitrix24 as a call to the number to which it originally came to Asterisk.

You must draw up a dialing plan yourself, because each company has its own call logic. There is Asterisk documentation for this, or you can contact partners with the appropriate competence.

The settings are applied by the command in the Asterisk console:

Dialplan reload

Local network firewall settings

By default, port 5060 is used for SIP, and ports 10000-20000 are used for media (RTP). Port 5060 can be either TCP or UDP - it depends on the existing local network settings.

Typically, for SIP it is important that outgoing traffic is allowed (from a PBX, for example), and incoming connections will work automatically. RTP is usually used like UDP (so that if packets are lost, data continues to be transmitted).

The ports themselves can be configured in the properties of the PBX: whichever one is set there must be opened in the firewall.

Attention! PBX setup for the boxed version of Bitrix24 must be done after setting up the module to work with cloud telephony

The Navigator company specializes in the sale of automatic telephone exchanges - PBX (ATS - automatic telephone system), including mini PBXs of such leaders in the field of telephony as Panasonic, Samsung, LG, their installation, installation, programming, configuration and repairs in the client’s office, as well as customer service.

The Navigator company will perform the following work:

  • PBX installation – our employees will provide your company with a fast and high-quality connection to an automatic telephone exchange;
  • PBX setup – we will provide you with a choice of parameters and functions that will best suit the communication tasks of your company;
  • PBX maintenance: after-sales service is a guarantee of uninterrupted operation of your company's telephone network.

Our advantages

More than 10 years on the market

Guarantee for work performed

Training of client company employees

Wide selection of equipment

Discounts for regular customers

Comprehensive services

Installation of a telephone exchange is an important stage in the construction of a corporate information and communication system, the quality of implementation of which will determine the efficiency of making management decisions in the company, coordination of the work of departments and communication between employees. Therefore, this task must be entrusted to real professionals who have been working for the Navigator company for several years.

In particular, we work with such an integral attribute of modern office communications as mini-stations, guaranteeing our clients the following list of works:

  • installation of mini PBX - we connect office telephone exchanges from the world's leading manufacturers: Panasonic, Samsung, LG PBX stations;
  • setting up an office mini PBX - our engineers will implement optimal software algorithms into the telephone exchange processor in accordance with the parameters you specify;
  • mini PBX repair – in case of breakdowns or malfunctions, our employees will provide a quick and high-quality solution to all problems.

Installation, programming and repair of office mini PBX - the Navigator company provides all services in the shortest possible time and at optimized prices.

The qualifications of our specialists and accumulated work experience allow us to cope with the installation and programming of any mini PBX, using their full potential.

Examples of several standard solutions for mini PBX for the office:

When installing a mini-PBX, we guarantee:

  1. Prompt visit of a specialist;
  2. Providing a guarantee for all types of work and equipment;
  3. Training the client’s company employees to work with installed equipment;
  4. Installation and configuration of mini-PBX on the day of application.

Competent programming of a mini PBX will allow you to:

  1. Eliminate the problem of busy lines - if one manager is busy, the call is redirected to another station. You will forget the problem of “not calling”!
  2. Set the night mode at the end of the working day.
  3. Direct calls to a specific station within the company.
  4. Set restrictions on internal stations.
  5. Receive call reports from the station.
  6. Set up special features such as voice mail, digital assistant, automatic fax reception, etc.
  7. Set the playback of radio and MP3 songs when dialing and much more.
  8. Makes it possible to integrate video surveillance systems and some models of intercoms into already installed PBXs.
  9. Re-programming of the PBX within a month is free.

Software for mini PBX

The need to install a mini PBX is not even discussed; the only question is how to choose the most practical, reliable and durable equipment.

Mini PBX Panasonic

Modern and high-tech mini PBX Panasonic is distinguished by the variety of models and functions presented, which allows them to be used both in small businesses and in large concerns.

The technologies used in Panasonic PBX provide communications for soft and analog phones, fax machines, cell phones, modems and radiotelephones. Programming of Panasonic mini PBX can be carried out using a special software device or software loaded into a laptop or personal computer.

Panasonic office PBXs boast a wide range of essential functions that will help make your life easier and more convenient: voice mail, forwarding, digital secretary, and so on.

Proper installation of Panasonic mini PBX will allow you to forget about the problems of “failed calls” when you lose potential clients due to busy lines.

Professional maintenance of Panasonic mini PBX will save you from problems with your phone and communication forever!

Mini PBX Samsung

The Navigator company supplies, configures and maintains Samsung mini PBX.

Reliable and multifunctional mini PBXs from this manufacturer have long enjoyed well-deserved popularity all over the world due to their reliability, durability and a huge number of built-in “skills”.

Anyone who has ever called authorities or companies knows how monotonous the melodies are when dialing. Modern Samsung mini PBXs can be programmed to play radio and MP3 songs, you can install an auto-informer with additional dialing, automatic reception of fax messages, and so on.

By entrusting us with the programming of Samsung mini PBX, you will forget about problems with telephone communication!

Mini PBX LG


From us you can also purchase a mini PBX from LG - the leader in the modern telephony segment.

At one time, LG mini PBXs made a real splash in the telecommunications market, forever changing the standards for data transfer within the office. And now the main credo of the company remains loyalty to quality and the desire to make all its products even more technologically advanced, more convenient and easier to use. At the same time, the manufacturer pays close attention not only to the needs of large corporations with an extensive office network, but also listens to small businesses.

The result is a wide range of LG mini PBXs, where everyone will find the best option.

Mobile external number

Mobile external number - IP PBX (Mobile Extension)

A mobile network subscriber (for example, GSM) can use his mobile phone as an internal subscriber of the ipLDK system. If his mobile phone number is registered in the ipLDK system, he can receive and make calls as an internal subscriber*.

This function is available in the basic configuration, with processor version starting from 3.8

*Subject to connection of external city lines via E1 stream.

IP-PBX Yeastar MyBPX

Navigator LLC is the official dealer of equipment and Yeastar.

Yealink equipment allows you to provide unsurpassed telephone communications to a wide variety of customers. We supply and configure PBX systems for small offices with up to 32 subscribers, and ending with corporations with thousands of employees. In the maximum configuration, one PBX can support 80 simultaneous conversations, record all conversations, a notebook, a black list, SIP SMS, all kinds of audio greetings and much more. To complete the ideal office telephony experience, Yeastar has developed a huge range of IP phones. You can choose a device both for the style of the manager’s office and for the convenience of the secretary with an additional module for switching to additional employee numbers.

Our company is developing dynamically. Divisions are growing, new ones are appearing, business processes are changing and being optimized.

With the cloud PBX from Tsifra-Telecom, it is possible to quickly resolve switching issues of varying complexity, including integrating mobile phones with the PBX, monitoring the quality of communication between employees and clients - the functionality allows, the interface is intuitive.

I would especially like to note the high quality of technical support.

Kudryaev Alexey

Head of IT department

Due to the nature of my work, I conduct a lot of telephone conversations with my partners located at a considerable distance: near and far abroad, all regions of the Russian Federation, the Moscow region. To reduce costs without losing the quality of communication, I use IP telephony. A significant disadvantage of IP telephony compared to mobile communications was the need to be present in the office to make outgoing calls. This severely limited my communications or led to unnecessary additional costs for mobile communications. This problem was completely resolved by connecting the Mobile PBX service. At the moment, I have the opportunity to call at minimal rates from any place in Russia where there is cellular communication, and the technical support of Tsifra-Telecom has organized the most convenient logic for the operation of my virtual PBX.

Cooperation with the Tsifra-Telecom company allowed me to:

1. Using the connection is as convenient as possible, without any restrictions

2. Do not exceed the subscription fee for expenses

3. Have opportunities to develop corporate communications (employee internal numbers, etc.) for the future

Muryshkin Dmitry

Individual entrepreneur

“Our company “CITY POSTER” has been cooperating with the company “Tsifra-Telecom” for three years. And we have never regretted it.

Tsifra-Telecom employs true professionals who know and love their job. At our first meeting, we simply voiced to the company’s specialists our wishes and needs in the field of organizing telephone communications and received quick, competent, understandable advice and practical assistance. As a result, we received high-quality, inexpensive telephony in our office and a high level of service for the past three years. When we had any questions or wishes (change call forwarding, etc.), it was enough to contact the company employees by phone, and we were always promptly provided with assistance and technical support. Convenient, simple and reliable!

We recently opened a second, additional office of our company. The question of who will provide us with telephone services is not a question for us: of course, Tsifra-Telecom. They have proven themselves not only as excellent specialists, but also as good people with whom it is a pleasure to deal. The slogan of this company is “Affordable and high-quality communications,” and they fully justify it.”

Olga Antipova

MAGNA ART - “CITY POSTER”

We have been using the services of Tsifra-Telecom for 7 years.

Initially, we simply received consultations on the operation of our telephone system on AVAYA equipment, over time, the consultations turned into more extensive interaction, and what is very important for me, the company’s specialists perceived all our questions or problems as their own. All problems, malfunctions, etc., were resolved quickly and efficiently, the visit of Tsifra-Telecom specialists, calls (to solve our problems) almost at any time of the day, allowed us to always be in touch with clients. It’s been four years now since we switched to IP telephony based on a virtual PBX from Tsifra-Telecom. All support, configuration and organization of the system was undertaken by the specialists of this company. Tsifra-Telecom is one of the few companies in the IT business that does not just sell services and solutions, but perceives customers as friends, and this cannot but rejoice. I am very glad that my company has Tsifra-Telecom as a partner.

An integral part of the work of a large office is the organization of telephone communication - it is convenient, practical and cheap. In this article, our experts will tell you how to install a mini-PBX in the office.

Why is a mini-PBX needed?

Mini-PBX allows you to organize telephone communications in small and large offices, as well as in stores. The essence of a mini-PBX is that you can connect a certain number of city telephone lines to it, and also organize intra-office communication, where each user will have his own internal number. You can connect regular landline telephone models, as well as radiotelephones and faxes to the mini-PBX. We will talk in more detail about the settings of the mini-PBX below, but for now let’s move on to organizational issues and its installation.

Before starting any work, it is necessary to make calculations. First of all, determine how many telephone sets need to be connected in the office and where they will be installed. This plays a key role in choosing the PBX base station itself: the number of internal telephones connected, the number of supported landline numbers and the number of settings. When this question is thought through, you will need to select a mini-PBX base station. As a rule, base stations from Panasonic are used for mini-PBXs, which are supplied with branded telephones of this company, and they, in turn, support all the functionality of the base. And we also want to note one nuance: you need to choose a mini-PBX with a reserve of numbers, that is, not back to back, since if you need to install an additional phone, you will have to connect it in parallel to some number, which is not very good. Your mini-PBX should have a reserve of at least 2-3 numbers. You can also pay attention to mini-PBXs, which allow you to seamlessly expand the connection capabilities of both internal subscribers and landline numbers.

Installation of mini-PBX

Site experts recommend installing an uninterruptible power supply to power the mini-PBX. For what? If there is a power outage, the mini-PBX will simply turn off, and you will not be able to use either internal or landline communication, or even call the power service. An uninterruptible power supply will make it possible to operate a mini-PBX for several hours without providing a central power supply. In addition, the UPS will contain voltage surges in the electrical network, which will have a positive effect on the operation of the mini-PBX.

The mini-PBX base is installed at the central point of the office, in an accessible place. First, you need to draw a telephone line from the city PBX to the place where the mini-PBX will be installed, after which connectors are put on the ends of the cable. When the city lines are installed and ready for connection, we proceed to the installation of the mini-PBX itself.

To power the mini-PBX, it is recommended to install a separate line of electrical cable. When the line is connected, we attach the base of the mini-PBX. To do this, you need to make a hole in the wall and drive dowels into it and screw screws into them to secure the mini-PBX.

Setting up a mini-PBX

Now regarding setting up a mini-PBX. The mini-PBX can be configured via a computer, both on site and remotely. To do this, you will need to install the software disk that comes with the mini-PBX.

First you need to give each internal telephone a number. When internal numbers are set, we redirect connected city numbers to specific internal telephones so that each number has its own telephone number. It is worth noting that any employee can redirect a call from his landline number to his employee, that is, to his internal phone, although he will have his own landline number. This is a big advantage of a mini-PBX, since the caller will not be forced to call back to another number, and you will simply redirect his call to the right employee.

Some mini-PBX models have the ability to work with mobile operators; to do this, you need to connect a GSM gateway to the mini-PBX, into which a SIM card of any operator is inserted. Setting up a mobile operator in a mini-PBX is also done via a computer.

If necessary, set up an answering machine; this feature is available for all numbers and is very useful in business so as not to lose potential clients.

That's all. The instructions for the mini-PBX always describe how to configure the device and how to install and connect it.

A Virtual PBX can be used to create and modernize a corporate communication network. With its help, it is easy to build and optimize all communication processes for business.

Based on a Virtual or mini-PBX, you can combine all communication channels into one: from regular calls and notifications about requests from clients and partners in instant messengers to creating automatic tasks in an integrated CRM or ERP system.

The advantages that IP telephony provides for the office:

    line availability for receiving and making calls;

    the ability to connect an unlimited number of internal numbers for employees free of charge;

    the ability to use both a regular telephone network and an IP-based connection to connect subscribers;

    high quality and stability of communication without connection breaks, noise, interference and other defects that may interfere with comfortable communication;

    advanced functionality of a virtual IP PBX, especially when using the integration of virtual telephony with customer relationship management systems (CRM and ERP), not to mention traditional tasks (receiving and sending faxes, saving conversations and forwarding calls);

    no connection to the location of the office;

    the ability to connect dynamic call tracking to track advertising effectiveness.

* - uninterrupted communication operation is guaranteed when routing calls only through our company’s networks (without transitions to/from partner networks) and in case of force majeure.

Cloud PBX - reliability and innovation

Cloud telephony is a modern platform for companies with any staff, including remote employees (working outside the office). Enjoys great success among businesses in Moscow and other Russian cities.

A virtual PBX is a full-featured telephony service, the technical basis of which is based on the duplication of all infrastructure elements, which guarantees uninterrupted operation and preservation of data, including call records. Optimal cost, the ability to integrate with other business tools and expanded functionality make it possible to use an innovative product every day.

You can use a cloud PBX in the office without any phones at all - just a computer or laptop connected to the Internet: all resources are actually located with the provider. The number will also be virtual, that is, without connection to the office. You can connect and configure Virtual PBX completely remotely.

Connection in 3 hours

The selected number will become available for receiving calls immediately after the conclusion of the contract

No link to address

No wires, no hassles with moving or opening new points of presence

Favorable rates

Connecting a number from 0 RUR, fee for a number from 250 RUR/month, minute of conversation from 0.42 RUR.

High reliability

The UIS communication infrastructure guarantees stable operation - no more than 15 minutes of downtime per month*

Easy connectivity options

It’s easy to connect and disconnect functionality and pay only for the tools and features you use

Technical support 24/7

And a personal manager for convenient work with telephony, Virtual PBX and other tools

Possibilities of virtual PBX for business

Online stores

Automation of order processing

Call centers

Operator control and call distribution

Service companies

Tracking all stages of interaction with clients

Financial organizations

This is an excellent solution for companies that value mobility. IP telephony can work from anywhere in the world and does not require changing your phone number. Cloud telephony allows you to make any settings up to the scenario of selecting a specific operator when specified conditions are met in your Personal Account, which makes the Virtual PBX a very flexible tool that adapts to any needs and tasks.

Connecting smart telephony from UIS allows you to use various tools: a call from a website (sitephone), a lead generator and an online consultant. With their help, the company can provide customers with additional communication channels. Connecting a Virtual PBX is an important step for business growth.