How to use Kies Samsung to update Android. Why can't Samsung Kies detect my phone? Does not support kies initialization

Quite often, when using the Samsung Kies program, users are unable to connect to the program. She simply does not see the mobile device. There can be many reasons for this problem to occur. Let's consider what could be the matter.

The Samsung Kies program has a special wizard that can fix the connection problem. This method is suitable if the computer sees the phone, but the program does not.

You need to click "Resolving connection error" and wait a while until the wizard completes its work. But as practice shows, this method rarely works.

Malfunction of USB connector and cable

Your computer or laptop has several USB ports. Due to their frequent use, they can break. Therefore, if Samsung Kies does not see the phone, pay attention to whether the computer itself sees it.

To do this, you need to unplug the cord from the device and connect it again. A window with the connection status should appear in the lower right corner. If this is not the case, then reconnect the phone through a different connector.

Also, the problem may be a cable failure. If you have a spare one, try connecting through it.

Virus check

It is not uncommon for access to various devices to be blocked by malware.
Run a full scan with your antivirus program.

To be on the safe side, check your computer with one of the special utilities: AdwCleaner, AVZ, Malware. They can scan your computer without stopping your main antivirus.

Drivers

The connection problem may be caused by old or missing drivers.

To solve the problem, you need to go to "Device Manager", find your phone in the list. Next, right-click on the device and select “Update Drivers.”

If there is no driver, download it from the official website and install it.

Wrong choice of program version

On the website of the manufacturer of the Samsung Kies program, three versions are provided for downloading. Take a close look at the ones for Windows. The brackets indicate which version should be selected for a particular model.

If the choice was made incorrectly, the program must be uninstalled, downloaded and installed the appropriate version.

As a rule, after all the steps taken, the problem disappears and the phone successfully connects to the program.

Updating or flashing a phone is not the easiest task for an untrained user. We will look at this issue from all sides, give advice and all the necessary information on how to use the Kies Samsung program on Android.

Why do you need to flash your phone?

Flashing a phone involves installing a full range of basic programs into the device that are necessary for its operation. This set of programs ensures interaction between the user and the device, offering him access to all its functions. Simply put, firmware is the installation of an operating system. Therefore, if you hear the expression “Reflash the device,” this is no different from the expression “Reinstall the operating system.”

Specific firmware versions are usually tied to specific phone models, however, there are exceptions. We can also conditionally classify any firmware version into two varieties:

Official firmware is the firmware provided by the device manufacturer. Its update and development lies entirely on the shoulders of the official developers. New firmware versions often change the device interface, provide access to new functions, or simply eliminate various errors and shortcomings of previous versions.
Unofficial firmware is firmware made by independent developers and device users. It is also called “custom”. Sometimes, such firmware can give your device functions not provided by the developers. But you should always install it at your own peril and risk, since in the case of unofficial firmware no one can give you guarantees that everything will work well. In addition, you almost always have to update such firmware yourself.

Accordingly, we can highlight the following main reasons for flashing the phone's firmware:

Improving the stability and performance of the device.
The desire to gain access to applications that function only on new firmware.
Troubleshooting problems and critical errors that could have been made by developers on older versions.
The need to get rid of some functions built into the phone's operating system, such as Google services.

In addition, sometimes phones do not support official updating to a new firmware version, even if their hardware allows it. It is in such cases that unofficial versions that are based on the official ones may come in handy. They help recreate all the features of current android firmware even on older machines.

Installing unofficial firmware is completely legal, because Android is an open source system.

Possible risks

If you want to flash your phone, it's also worth being aware of all the problems you might encounter. Let's take a look at them:

How to avoid problems with firmware:

Carefully study the installation instructions for the firmware version you want to install. Make sure it is compatible with your device.
Fully charge your phone. If you run out of battery while flashing the firmware, it is almost guaranteed to cause serious problems.
When installing the firmware via a USB cable, do not touch or bend it. It is advisable not to touch the phone to prevent the connection from being lost during installation. And also make sure that the file transfer connector on your phone is working well.
If you are not confident in your actions, it is better to entrust the firmware to someone who has experience in such matters.

How to use Kies Samsung to update Android

In order to update the firmware of your device using the Kies Samsung program, you must follow these steps:

Make sure your phone is fully charged and your computer has a stable, high-speed Internet connection.
Save all the information that is important to you from your device's memory.
Install the Kies Samsung program on your personal computer (You can download it for free from the “Support” section of the samsung.com website).
Connect your device to your computer with a USB cable.
The program will detect the current firmware version of your device and indicate the possibility of updating.
You will be prompted to install the new firmware version. Click "Update" if you agree with this.
You will be shown a large list of recommendations that you should read before starting the update. As soon as you are sure that you have completed them, check the appropriate box and click the “start update” button.
At this point, the device will not appear in the connected list. Don't worry about it.
Next, a special application for installing firmware called Firmware Upgrade will launch. It will download the firmware to your personal computer.
After which your device will automatically switch to update mode. Android symbols in the form of a green robot will appear on the screen.
Do not under any circumstances turn off your device at this point, as this may damage it.
When the update download is complete, your phone will restart and the program will notify you that the update was installed successfully. You can close it by pressing the “Confirm” key.

After installing the update, you can check the functionality of your device, as well as restore the data that you saved in advance. The entire update installation process can take up to half an hour.

Unofficial Android firmware

Above, we figured out how to update or install firmware that is officially supported by your phone. But how to install the firmware that you want, and not the one that the program offers? To do this, you need to understand how exactly the program finds out whether there is a firmware update for a device connected to a personal computer.

Each phone has a so-called product code (ProductCode), which in encrypted form stores data about the current phone model, as well as the country and cellular operator. It is based on this code, as well as the current firmware version, that the Kies Samsung program offers (or does not offer) certain firmware versions for your device.

In this case, records about the code are saved in the registry of your computer and then taken from there in order to check the emergence of new versions of the firmware of your device. Therefore, all we need is to replace the entries in the registry with the ones we need to install custom firmware.

First, you will need an old version of the program, up to version 1.5.3.10103.100. If you have a newer version installed, you should uninstall it, clear the registry entries and then download the older version, for example.
To prevent the program from updating itself, you need to change the registry entries about its current version. Find out the number of the latest version of the program and replace with it the value that is located along the registry path “LocalVer” = “1.5.3.10103.100”
We launch the program and connect the phone to the personal computer.
We launch the registry and look for the path HKEY_CURRENT_USER\Software\Samsung\Kies\DeviceDB.
Open the directories (1, 2, 3, etc.) and look for information about the firmware version in them. It is written as follows: GT-I9000HKDH3G, where the last three characters indicate the country and operator code. Examples of what you need to find: I9000OXAJF3/I9000XXJF3, etc.
Change the keys in this directory to the ones you need. They may be indicated where you download the firmware, or you can select them yourself using the country table.
After which you can launch the program and update. The ProductCode of your device will be changed and the desired firmware will be installed.

Additional features of the Kies program

If you have any problems or you urgently need to disconnect your phone from your personal computer, you can use the “Emergency Firmware Recovery” function, which is available in the same program.

To do this, follow these steps:

Close Kies Samsung and then launch it again.
Remove the battery from your device and reinsert it.
If the message “Emergency firmware recovery” appears, then you can proceed to step 5.
If such a message does not appear, click on the “Tools” button and select “Emergency firmware recovery”.
Select from the list the device for which you need to perform an emergency firmware recovery.
From the list provided, select your device for which you need to perform disaster recovery.
Afterwards, the program plugin will be updated and the update will begin directly downloading to your device.
Pay close attention to the messages that appear on the program screen. Follow all instructions.
After the update is complete, a message will appear on the screen indicating the current firmware version.

Video: Android update

If you need to restore your phone's warranty after installing unofficial firmware, you can always install the official one through Kies Samsung and the warranty will be restored.

Data synchronization

Perhaps before flashing your phone, you will want to save data from it. Using the Kies Samsung program, you can easily do this by transferring music, contacts and all the necessary files to your new device. To do this you need:

Select the type of files you want to transfer.
Click the “add file” button in accordance with the selected file type. For example, for music this would be the “add music file” button.
When the firmware update is complete, all you have to do is click “Transfer to Device” and all the files you selected will be returned to your phone.

What to do if the program does not see the connected phone

It happens that you installed a program and connected your phone to a personal computer, but it is not recognized by it. In this case, follow these simple steps:

Check the USB ports and phone connector. They must function stably.
Check your personal computer and phone for viruses.
Update your hardware drivers.
Restart the program.
Unplug and plug back the cable from your phone.
Make sure that you are not using a “gray” phone, but one officially purchased in your country.

If the problem has not been resolved and the program still does not detect the phone, despite the fact that it is recognized by the computer, then the problem is in the program itself. In this case, you need to completely reinstall it.

Remove the program from your personal computer by using any service to install and remove programs.
Clean the registry to ensure the removal is as complete as possible. You can use programs like CCleaner.
Restart your computer and install the program again, after making sure that you are using the current version downloaded from the official Samsung website.
“Running as administrator” of the installation file may also help solve the problem.

Firmware for a “gray” phone via Kies Samsung

Samsung Kies cannot recognize unofficial hardware that is brought into the country without prior registration. In this case, the firmware will not be possible. Luckily, there is a simple solution to this problem:

On your device, dial *#06#. This way you will know your International Mobile Equipment Identity (IMEI).
Then, enter this identifier into the request *#272*IMEI# in place of the corresponding characters.
A menu will open where you can replace the country of your device with any other. For Russia, enter SER.
Reboot your device.
Now your phone will be recognized as official, which means it can be easily updated through the Kies Samsung program.

Additional software features

Current versions of the Kies Samsing program also have a number of additional features for user convenience. For example:

Supports MAC computers.
Allows you to connect your device via Wi-Fi.
Automatically notify about new firmware versions for your devices.

We studied the main features of the Kies Samsung program and learned how to update the phone's firmware with its help. We also figured out how to restore the device’s operation if problems arise during the firmware installation.

Many novice users root their Samsung device and then wonder why they are deprived of official software updates? This situation occurs all the time. When checking for updates, the following error message appears on the screen: “Your device has been modified. Are there any updates? A situation arises in which it is impossible to get everything at once. You will either have to get used to living without official firmware updates, or give up root rights and return the gadget to factory settings, losing all individual settings and data.

For those who have chosen the option of officially updating the system “over the air”, we offer simple step-by-step instructions, developed for Samsung Galaxy line:

1. Make sure that the antivirus, if there is one on the device, is disabled.

2. Download and install from Samsung KIES.

3. Go to the KIES program, select the “” tab at the top Means", and in it " Firmware update and initialization».

4. Then enter the model of your gadget and its serial number into the pop-up windows (S/N can be found in “Settings” by going through the chain "Settings” -> “About the device” -> “State” -> “Serial number"). For Galaxy S4 and other smartphones, enter the device model as “GT-I9500”.

5. Next, follow the steps that the assistant tells you. Depending on the device model and Internet speed, the process takes from 20 minutes to an hour.

At the end of the procedure, you will have a pristine device in your hands with the latest firmware version for your region. You have lost your Root rights, but you have regained the ability to receive official operating system updates over the air (via OTA).

If you are using Samsung device for daily communication, you must learn more knowledge about the tool Samsung Kies 3 so you can use it more freely in the future. In fact, the simple yet professional tool allows you to transfer files quite simply and install firmware updates with ease. In the following article, I will introduce you to the 6 most important things about Samsung Kies 3 and you should know about all of them before handling the tool.

Additional Features of Samsung Kies 3

You can easily transfer all important files from Samsung desktop/phone to laptop or computer in one click.
You can backup your Samsung device using Samsung Kies 3 to avoid data loss.
It is quite easy to recover lost files before they are overwritten using the tool.
In addition to transferring files, Samsung Kies 3 can use firmware to keep your Samsung phone updated.

Here, you can download the free trial version of Samsung Kies 3 from the website now. Just get it to try!

Supported devices

As a professional and useful tool, Samsung Kies 3 can support all your Samsung Galaxy models, which works Android OS 4.3 & 4.3+.

Required Tools

For Win XP: Windows Media Player 11+ or 11
For Win 7, 8, 10, K.N.: Feature Pack Win Media

Install Samsung Kies on your laptop/computer

Now, Samsung Kies 3 provides you with two free trial versions. If you are a Windows OS user, please enable the download for the Windows version; if you are a Mac OS user, simply enable to download the Mac version to run the task. Just download the one most suitable for your computer system.

It won't take you long to download the installation file since the installation file size is only 40.8 megabytes. Please wait patiently for the process and then install it on your computer by following the wizard.

Steps for Samsung Kies Using

step 1: After installing Samsung Kies on your PC or laptop, double-click it to open the original window. The program will require you to connect devices. You can connect your device to Kies on your computer using a cable. To connect, you must set the connection mode to the Media device. The program will immediately detect the device and then display it in the original window. Please make sure that your device is unlocked so that Samsung Kies 3 can access it.

step 2: After detecting the device, the program will show all the relative information including internal memory, external memory information and firmware in the window. You are also given the option to select the image size for the photo saved in your contacts list.

step 3: In the left column of the window, you can see your device's library and all files are classified into 3 categories, including videos, songs and photos respectively. Here, you can select movies to play on or photos to view. In addition, you can freely add videos or video folders to your device.

step 4: In addition to the features introduced above, Samsung Kies 3 has many other features. You can go to “tools” which is found in the top bottom menu to open the options: Firmware Emergency Recovery, Firmware Update and Initialization, Firmware Update Settings, Install Device Driver and preferences accordingly.

By selecting the “Firmware Update and Initialization” item, the program will begin searching for a new firmware edition for your model. You will see a pop-up window that shows you an available update as soon as the program finds an available update version; if such an option is not found, you will see a pop-up window that shows you the latest Editon firmware installed on your phone already.

Questions and answers about Kies 3

When installing Samsung Kies 3 on their computer, some users may find a notification “Procedure entry point?_xmem@tri-@std@@yaxxz cannot be located in the dynamic link library msvcp90.dll”.

Because Samsung Kies 3 operation needs Microsoft Visual C++ 2008 SP1 Redistributable Package, you may encounter the error without the tool. So, you need to install the tool on your computer before installing Samsung Kies 3.

“My Samsung Kies 3 just couldn’t start, how can I solve it?”

If you are unable to run Samsung Kies 3, you will need to reinstall the program. The program will then begin working on the new Reinstallation interface.

Wondershare MobileGo – Top Kies Replacement

Although Samsung Kies is very useful for solving flashing, transferring and upgrading business, the tool still has many limitations that cannot meet your needs. Here I will tell you the best Samsung Kies 3 alternative which is called . A professional third party tool can do more things than Samsung Kies 3 can do for you.

Additional Features of Wondershare MobileGo for Android

With Wondershare MobileGo, you can manage all the media files on your Samsung device such as downloading, importing and exporting files with ease.
To make your experience more convenient, the program can handle duplicate contacts, manage applications, switch devices and backup files for you.
The professional tool can recover deleted files for you with ease and also get high enhanced functionality.

In addition to completing the task, Samsung Kies 3 can do things for you such as file transfer and firmware protection program Wondershare MobileGo for Android can also do many other tasks for you in an easy way. For example, the program can mirror your Samsung device to your computer so you can manage them easily. Moreover, with a built-in cleaner, the program can find all the occupying memory tools on the device. Moreover, the program supports all smart devices, including Android phones, iOS devices, etc. You can try any Windows version or Mac version here and both these two versions can perform the tasks perfectly.